Scientific Atlanta Continuum DVP eXtra Dense QAM Array, System Manual

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Return Products for Repair,
Continued
2.
(
Continued)
Notes: If you cannot provide a purchase order number:
•
A proforma invoice listing all costs incurred will be sent to you at the
completion of product repair.
•
Customer service must receive a purchase order number within 15 days
after you receive the proforma invoice.
•
Products can accrue costs through damage or misuse, or if no problem is
found. Products incurring costs will not be returned to you without a valid
purchase order number.
3. Proceed to Packing and Shipping the Product.
Packing and Shipping the Product
Follow these instructions to pack the product and ship it to Scientific-Atlanta.
1. Are the product’s original container and packing material available?
•
If yes, pack the product in the container using the packing material.
•
If no, pack the product in a sturdy, corrugated box, and cushion it with
packing material.
Important:
•
You are responsible for delivering the returned product to Scientific-
Atlanta safely and undamaged. Shipments damaged due to improper
packaging may be refused and returned to you at your expense.
•
Do not return any power cords or accessories.
2. Write the following information on the outside of the container:
•
Your name
•
Your complete address
•
Your telephone number
•
RMA number
•
Problem description
Note: Absence of the RMA number may delay processing of product repair
and/or result in the equipment being returned unrepaired. Include the RMA
number in all correspondence.
3. Ship the product to the address provided by the customer service
representative.
Note: Scientific-Atlanta does not accept freight collect. Be sure to prepay and
insure all shipments.
4004949 Rev C Customer Information 5-5