8
Troubleshooting
Condition/Problem
Things to Check
Solution
Console will not power up/turn
on/start
Check batteries.
Make sure batteries are installed correctly. If batteries are correctly installed,
replace with a set of new batteries.
Check data cable integrity
All wires in cable should be intact. If any are visibly crimped or cut, replace
cable.
Check data cable connections/
orientation
Make sure cable is connected securely and oriented properly. Small latch on
connector should line up and snap into place.
Check console display for
damage
Check for visual sign that console display is cracked or otherwise damaged.
Replace Console if damaged.
If the above steps do not resolve the problem, contact Customer Service (if
inside US/Canada) or your local distributor (if outside US/Canada).
Speed displayed is not accurate Check RPM Sensor Magnet
position (requires seat removal)
RPM Sensor Magnet should be in place on Seat slider frame.
Speed displayed is always “0”/
stuck in Pause mode
Data cable
Make sure the data cable is connected to the back of the Console and the
main frame assembly.
RPM Sensor
Make sure the RPM Sensor Magnet and the RPM Sensor are in place.
No Count/RPM reading
Check data cable integrity
All wires in cable should be intact. If any are cut or crimped, replace cable.
Check data cable connections/
orientation
Be sure cable is connected securely and oriented properly. Small latch on
connector should line up and snap into place.
Check RPM Sensor Magnet
position (requires seat removal)
RPM Sensor Magnet should be in place on Seat slider frame.
Check seat position
Be sure the seat is installed with the Schwinn
™
name pointing away from the
rower engine, so that the RPM Sensor Magnet is on the correct side.
Check RPM Sensor Assembly
RPM Sensor Assembly should be aligned with magnets and connected to
data cable. Realign sensor if necessary. Replace if there is any damage to
the sensor or the connecting wire.
Console display is dim
Batteries
Replace batteries
Unit operates but Telemetric
Heart Rate not displayed
Chest Strap (optional)
Strap should be “POLAR
®
” compatible and uncoded. Make sure strap is
directly against skin and contact area is wet.
Chest Strap Batteries
If strap has replaceable batteries, install new batteries.
Interference
Try moving unit away from sources of interference (TV, Microwave, etc).
Replace Chest Strap
If interference is eliminated and HR does not function, replace strap.
Replace Console
If HR still does not function, replace Console.
Console shuts off (enters sleep
mode) while in use
Check data cable integrity
All wires in the cable should be intact. If any are cut or crimped, replace
cable.
Check data cable connections/
orientation
Be sure cable is connected securely and oriented properly. Small latch on
connector should line up and snap into place.
Check batteries.
Make sure batteries are installed correctly. If batteries are correctly installed,
replace with a set of new batteries.
Check RPM Sensor Magnet
position (requires seat removal)
RPM Sensor Magnet should be in place on Seat slider frame.
Check RPM Sensor Assembly
RPM Sensor Assembly should be aligned with magnet and connected to data
cable. Realign sensor if necessary. Replace if there is any damage to the
sensor or the connecting wire.
Contact Customer Service (if inside US/Canada) or your local distributor (if
outside US/Canada).
Unit rocks/does not sit level
Check level adjustment
Level adjustment knob may be turned to level machine.
Check surface under unit
Adjustment may not be able to compensate for extremely uneven surfaces.
Move machine to level area.
