Schuler HF255, Operator'S And Service Manual, Page: 6 / 68

SERVICE POLICY
SCHULER MFG. & EQUIP. CO., INC.
63724 RICHLAND ROAD - GRISWOLD, IOWA 51535-6668
PH: 712-774-2228 ~ FAX: 712-774-2230
DEALER LABOR
If Dealer performs warranty work on behalf of Schuler and if such warranty work is work for which Schuler
agreed in its limited warranty to pay labor costs, Schuler shall compensate Dealer for such warranty work at
the hourly rate of $45.00 per hour. Hours shall be reported in full hours worked plus fractional hours-
expressed in tenths of an hour.
Labor paid is based on work done at the place of business of a dealer authorized to handle Schuler machinery.
IF SERVICE WORK IS REQUIRED IN THE FIELD, MILEAGE CHARGES ARE DEALERS
RESPONSIBILITY.
No warranty work shall be performed without first consulting with Schuler and obtaining Schuler’s authorization
for repair services. Failure to first contact Schuler may result in Schuler rejecting Dealer’s request for
compensation for warranty work performed.
PARTS TO BE RETURNED BY DEALER TO SCHULER
Dealer shall complete a Warranty Claim for each failed part. The Warranty Claim shall include a report of the
failure. The following procedures shall be followed in regard to returned parts:
1. Dealer must hold parts submitted for Warranty Claims for a period not to exceed sixty (60) days from
the date Dealer receives claim.
2. Schuler will, within the sixty (60) day period referred to in Paragraph 1, inform Dealer if a part is to be
sent to Schuler.
3. Any part Schuler requests from Dealer must be sent within thirty (30) days of the request.
4. Dealer should send the requested parts to Schuler to the attention of the Warranty Department. Dealer
shall pay the freight to ship the part. If the part is received and the Warranty Claim approved, Dealer
shall be reimbursed for freight costs based on normal ground transportation. If the shipment must be
expedited, the Dealer will be charged for the cost above the normal ground transportation cost.
Dealer acknowledges that Dealer has reviewed Schuler’s limited warranty for the Planetary Gearbox and
Dealer agrees that to the extent that the Limited Warranty requires the purchaser to pay for a portion of the
cost of the parts for the Planetary Gearbox, Dealer will provide such parts for the price that the purchaser is
obligated to pay pursuant to the Limited Warranty. If Schuler’s Limited Warranty for the Planetary Gearbox
provides that any parts will be provided by Schuler to the Dealer at a percent
age of Schuler’s “Suggested
Retail Price” less Dealer’s applicable discount for parts as applied against the applicable discounted amount,
Schuler agrees to provide such parts to Dealer for such price.
#404048v1-EFFCTIVE APRIL 1, 2011