27
Troubleshooting
If you experience problems with this receiver or its installation, in the first instance,
please read carefully the relevant sections of this User Manual and this Troubleshooting
section.
Problem
Potential Reasons
What to do
Standby light not lit
Mains lead unplugged
Check mains lead
Mains fuse blown
Check fuse
No signal found
Aerial is disconnected
Aerial is
damaged/misaligned
Check aerial lead
Check aerial
Before check above 2 points, please check signal
indicator is in red or off.
Out of digital signal area
Check with dealer
Mosaic blocks in picture
or picture freezes
Aerial may not be
compatible
Check aerial
Scrambled channel
message
Channel is scrambled
Select an alternative channel
The remote control
buttons are no longer
active; it is not possible
to change the DVB-T
channel.
Receiver off
Plug in and turn on receiver
Handset not aimed
correctly
Aim handset at front panel
Front panel obstructed
Check for obstructions
Remote control batteries
are inserted incorrectly
Check batteries direction
Handset batteries
exhausted
Replace remote control
A recording is being
scheduled
You will not be able to switch to another DVB-T channel
while a recording is in process. Indeed, the current
DVB-T tuner is dedicated on the current channel to
record, and therefore another channel cannot be
watched simultaneously. If you wish to watch another
channel while a recording is in progress, you are
therefore advised to switch to your satellite receiver or
any other reception device connected to your TV.
Black screen on TV
Adjust to Incompatible
resolution
Press HDMI key on the remote control repeatedly until
the program appears on the screen
After moving the
receiver to another
room, find can
’t receive
the digital reception
The aerial feed may come
through a distribution
system which may reduce
the digital signal now
received by the receiver
Try a direct feed from the antenna
The unit shut down
automatically
If no operation is
performed from the remote
control for 3 hours, the unit
will automatically switch to
standby mode to reduce
power consumption.
Press the Standby button to put the unit back into
operation
