Scantronic iNSIGHT 20 Operator'S Manual Download Page 162

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Operator’s Guide

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green flashing . . . . . . . . . . . . . . . . . . . . 37, 112

green on steady . . . . . . . . . . . . . . . . . . . 37, 112

humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

image quality . . . . . . . . . . . . . . . . . . . . . . . . 119

images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

collecting . . . . . . . . . . . . . . . . . . . . . . . . . 2

imaging guides

cleaning . . . . . . . . . . . . . . . . . . . . . . . . . 95

part number . . . . . . . . . . . . . . . . . . . . . 85

replacing . . . . . . . . . . . . . . . . . . . . . . . 105

indicator lights . . . . . . . . . . . . . . . . . . . 37, 112

initial settings . . . . . . . . . . . . . . . . . . . . . . . . 66

ink

document imaging and . . . . . . . . . . . . . 34

input tray . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

adjusting . . . . . . . . . . . . . . . . . . . . . . . . 27

attaching . . . . . . . . . . . . . . . . . . . . . . . . 48

extender . . . . . . . . . . . . . . . . . . . . . . . . 18

form placement . . . . . . . . . . . . . . . 32–33

installing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

getting ready to scan . . . . . . . . . . . . . . . 58

software drivers & utilities . . . . . . . . . . 48

jams

clearing . . . . . . . . . . . . . . . . . . . . . 39, 115

false . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

paper . . . . . . . . . . . . . . . . . . . . . . . . . . 117

labels, warning . . . . . . . . . . . . . . . . . . . . . . . . 9

lamps, SEE readheads

LEDs . . . . . . . . . . . . . . . . . . . . 18, 23, 37, 112

lines, vertical . . . . . . . . . . . . . . . . . . . . . . . . 119

location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

lower imaging guide

part number . . . . . . . . . . . . . . . . . . . . . 85

maintenance

schedule . . . . . . . . . . . . . . . . . . . . . . . . 83

manual feeding . . . . . . . . . . . . . . . . . . . . . . . 36

marks, reading . . . . . . . . . . . . . . . . . . . . . . . . 1

material data safety sheets . . . . . . . . . . . . 8, 86

MSDS, SEE material data safety sheets

multiple documents

feeding . . . . . . . . . . . . . . . . . . . . . . 35–36

output tray

adjusting . . . . . . . . . . . . . . . . . . . . . . . . 27

pad, pre-separation, SEE pre-separation pad

paper

acceptable sizes

data collection . . . . . . . . . . . . . . . . . 4

document imaging . . . . . . . . . . . . . 7

acceptable weights . . . . . . . . . . . . . . . . . 3

capacity . . . . . . . . . . . . . . . . . . . . . . . . . . 3

paper clips, removing before scanning . 32–33

paper jam errors, false . . . . . . . . . . . . . . . . . 95

paper path, cleaning . . . . . . . . . . . . . . . . . . . 95

paper types

data collection . . . . . . . . . . . . . . . . . . . 33

document imaging . . . . . . . . . . . . . . . . 34

paper weights

data collection . . . . . . . . . . . . . . . . . . . 33

document imaging . . . . . . . . . . . . . . . . 34

part numbers . . . . . . . . . . . . . . . . . . . . . . . . 85

pauses, excessive . . . . . . . . . . . . . . . . . . . . 118

pencil form color combinations

2 color . . . . . . . . . . . . . . . . . . . . . . . . . 142

3 color . . . . . . . . . . . . . . . . . . . . . . . . . 146

pencil form color options (1 color) . . . . . . 141

phone access . . . . . . . . . . . . . . . . . . . . . . . . 42

power button . . . . . . . . . . . . . . . . . . . . . . . . 21

power cord

attaching . . . . . . . . . . . . . . . . . . . . . . . . 52

selecting . . . . . . . . . . . . . . . . . . . . . . . . 52

power port . . . . . . . . . . . . . . . . . . . . . . . . . . 21

power saver . . . . . . . . . . . . . . . . . . . . . . . . 114

power source . . . . . . . . . . . . . . . . . . . . . . . . 42

powering scanner on . . . . . . . . . . . . . . . . . . 23

preacutions

cleaning . . . . . . . . . . . . . . . . . . . . . . . . . 86

precautions . . . . . . . . . . . . . . . . . . . . . . . . . . 81

user . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Summary of Contents for iNSIGHT 20

Page 1: ...Operator s Guide iNSIGHT tm 20 ...

Page 2: ...Operator s Guide iNSIGHT TM 20 ...

Page 3: ...iques dépassant les limites applicables aux appareils numériques de la classe A prescit dans le réglement sur le brouillage radioélectrique édicté par le Ministre des Communications du Canada Trademarks iNSIGHT Prosper ScanFlex PrintFlex Scantron DesignExpert ScanTools Scantron and the logo are trademarks in the U S and or other countries of Scantron Corporation or its affiliate s NestorReader is ...

Page 4: ...cument Organization This manual is organized as follows Chapter 1 iNSIGHT 20 Dual Purpose Scanner provides an overview of the iNSIGHT 20 scanner s features as well as safety and environmental information Chapter 2 Scanner Basics describes the basics of using your scanner Chapter 3 Installation describes how to install your scanner Chapter 4 Maintenance describes routine cleaning as well as how to ...

Page 5: ...277 160 xxx Quick Start for the iNSIGHT 20 Scanner Publication Number 277 158 xxx Quick Tips for the iNSIGHT 20 Scanner Publication Number 277 159 xxx Scantron iNSIGHT 20 Scanner Operator s Guide this manual Publication Number 277 157 xxx Scantron iNSIGHT 20 and iNSIGHT 30 Scanner Data Collection and Document Imaging Guide Publication Number 277 156 xxx ScanTools Plus User s Guide Publication Numb...

Page 6: ...s T Preface iii Chapter 1 iNSIGHT 20 Dual Purpose Scanner 1 Scanner Hardware Features 3 Data Collection Features 4 Document Imaging Features 5 System Requirements 6 Safety Information 7 Material Safety Data Sheets MSDS 8 Warning Labels 9 ...

Page 7: ...on 15 Chapter 2 Scanner Basics 17 Scanner Components 18 Front View 18 Inside View 20 Back View 21 Locking the Scanner 22 Turning the Scanner On 23 Scanner Positions 24 Tilting the scanner body 26 Adjusting the Output Tray and Output Tray Extender 27 Optimal Position 27 Output Tray Extender Flat 28 Output Tray Extender on Incline 28 Exit Deflector 29 Adjusting the Input Tray Side Guides 30 ...

Page 8: ...learing Document Jams 39 Chapter 3 Installation 41 Registering Your Scanner 41 Product Support and Services 41 Selecting a Good Location 42 Attaching the Input Tray 44 Attaching the Output Tray and Output Tray Extender 45 Attaching the Output Tray for use in the 25 degree position 45 Attaching the Output Tray Extender 45 Exit Deflector 47 Installing the iNSIGHT 20 and iNSIGHT 30 Drivers and Scanne...

Page 9: ...tion Complete 74 Handling the Recalibrate the scanner Message 75 Uninstalling iNSIGHT 20 and iNSIGHT 30 Drivers and Scanner Utilities Software 76 Uninstalling ScanTools Plus Software 77 Updating the iNSIGHT 20 and iNSIGHT 30 Drivers and Scanner Utilities Software 78 Chapter 4 Maintenance 81 Maintenance Schedule 83 Supplies and Consumables 85 Opening and Closing the Scanner Cover 87 Running a Trans...

Page 10: ...er Tension 103 Removing and Replacing the Feed Module 105 Replacing the Feed Module Tires 108 Chapter 5 Troubleshooting 111 Indicator Light and Function Window 112 Lamps 114 Clearing Document Jams 115 Troubleshooting Chart 116 The Scan Validation Tool Diagnostics Window 120 Diagnostics General Tab 121 Diagnostics Component Tab 122 Diagnostics Debug Tab 123 Diagnostics Logs Tab 125 Chapter 6 Produc...

Page 11: ...s 133 Ordering Forms and Print Services 134 Standard Forms 134 Custom Form Design and Other Services 134 Requesting Support 135 Before calling 135 Services 137 Appendix A Color Options for Data Collection Forms 139 Ink Form Color Options 1 Color 140 Pencil Form Color Options 1 Color 141 Pencil Form Color Combinations 2 Color 142 Pencil Form Color Combinations 3 Color 146 Index 149 ...

Page 12: ...om printed forms e g surveys tests ballots etc and converting them to ASCII data The iNSIGHT 20 scanner precisely scans the sheets for data while your data collection software e g ScanTools Plus controls the scanning process and stores the data that is read The 1 In this chapter Scanner Hardware Features page 3 Data Collection Features page 4 Document Imaging Features page 5 System Requirements pa...

Page 13: ...ent imaging is the process of scanning and processing black white grayscale or color images A common use of document imaging is digitally storing documents such as student work patient records invoices photographs and more The iNSIGHT 20 scanner can effectively transport sheets of multiple sizes and thicknesses in a single load The images are scanned and then processed using the included Click Sca...

Page 14: ...eed USB 2 0 interface Ultrasonic multi feed detection multi fed documents stopped on the bed Dual cameras read front and back of sheet simultaneously Easy cleaning and maintenance User replaceable feed and separator modules Long life cold cathode fluorescent lamps Automatic document feeder 40 sheet 24 lb bond 90 g m2 paper autofeed input output trays Scans from 9 lb bond to 110 lb index 34 199 g m...

Page 15: ...s 8 bit 256 grayscale levels and 200 dpi images Handles all common spacings 166 166 48 cell 200 inline 200 offset 200 line read and 300 line read Skew marks recommended but optional for 200 and 300 line read Ink and pencil mark detection Capture name and archive image clips TIFF JPEG Software recognized bar code Scans lengths from 5 5 to 14 in 14 to 35 5 cm and widths from 2 5 to 8 5 in 6 4 to 21 ...

Page 16: ...Output resolutions from 75 to 1200 dpi Interactive brightness contrast and color adjustment Advanced software image processing including automatically detect and straighten iThresholding ATP auto orientation background color smoothing add or remove borders auto color detect and searchable PDF output Simultaneous black and white and color or black and white and grayscale image output Save files in ...

Page 17: ...n iNSIGHT 20 Scanner System Requirements NOTE The iNSIGHT 20 Drivers and Scanner Utilities software supports only one scanner connected to the host computer at a time For more information about system requirements for the iNSIGHT 20 scanner go to www scantron com scanners ...

Page 18: ...y be used indoors in a dry location When placing the scanner make sure that the electrical power outlet is located within 5 feet 1 52 meters of the scanner and is easily accessible Use only the power supply that was provided with your Scantron iNSIGHT 20 scanner Do not substitute another power supply model or another manufacturer s power supply ...

Page 19: ...SDS Material Safety Data Sheets MSDS for chemical products are available on the Scantron Support Web site at www scantron com support When accessing the MSDSs from the Web site you will need the part number for the part or consumable See Supplies and Consumables on page 85 of this guide for a list of consumables and their part numbers ...

Page 20: ...Chapter 1 iNSIGHT 20 Dual Purpose Scanner Warning Labels Operator s Guide 9 Warning Labels CAUTION Moving parts avoid contact CAUTION Hot surface avoid contact ...

Page 21: ... necklaces etc Hair length should be kept short using a hair net if needed or tying long hair up in a bundle Remove all loose objects from the area that could be drawn into the machine Take sufficient breaks to maintain mental alertness Do not use canned compressed air for cleaning Using compressed air could blow dust into difficult to clean areas Use only the recommended cleaning supplies to prev...

Page 22: ...nformation contact your local authorities or in the U S visit the Electronics Industry Alliance Web site at www eiae org The product packaging is recyclable although it should be retained in case the scanner needs to be shipped for service The Scantron iNSIGHT 20 Scanner is Energy Star compliant Waste Electrical and Electronic Equipment WEEE This symbol indicates that when the last user wishes to ...

Page 23: ...mined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV techni...

Page 24: ... B product based on the standard of the Voluntary Control Council for interference by information Technology Equipment VCCI If this is used near a radio or television receiver in a domestic environment it may cause radio interference Install and use the equipment according to the instruction manual ...

Page 25: ...Emission 14 Scantron iNSIGHT 20 Scanner Acoustic Emission Machine Noise Information Ordinance 3 GSGV The operator position noise emission value is 70 dB A Maschinenlärminformationsverordnung 3 GSGV Der arbeitsplatzbezogene Emissionswert beträgt 70 db A ...

Page 26: ...power system with phase to phase voltage 230V Netzanschluß Das Gerät ist auch für die Verwendung im norwegischen IT Stromsystem mit einer Leiterspannung von 230 V geeignet Connexion Aux Systèmes D alimentation Électrique Ce produit est également conçu pour les systèmes norvégiens d alimentation électrique informatique dont la tension par phase est de 230 V ...

Page 27: ...Chapter 1 iNSIGHT 20 Dual Purpose Scanner Power System Connection 16 Scantron iNSIGHT 20 Scanner ...

Page 28: ...n documents during setup and for production use 2 In this chapter Scanner Components page 18 Locking the Scanner page 22 Turning the Scanner On page 23 Scanner Positions page 24 Tilting the scanner body page 26 Adjusting the Output Tray and Output Tray Extender page 27 Adjusting the Input Tray Side Guides page 30 Starting and Stopping the Scanner page 31 Document Preparation page 32 Scanning Your ...

Page 29: ...maging area and the feed and separation modules 2 Tilt Release Button Press this button to tilt the scanner body into a different position 3 Output Tray Collects up to 80 scanned documents 4 Output Tray Extender A two piece tray extender that extends the output tray up to 15 in 38 cm 5 LED Indicator Illuminates or flashes indicating scanner status Steady Green Ready to scan 1 2 3 4 5 6 7 8 9 ...

Page 30: ...Click Scan functionality 6 Start Button Launches the selected application that is associated with the displayed number in the function window 7 Scroll Button Allows you to select or scroll through predefined functions or applications for scanning 8 Function Window Displays 0 through 9 These numbers correspond to a predefined function of your choice An error number will be displayed if an error is ...

Page 31: ...ray 3 Feed Module Cover This cover needs to be removed when cleaning or replacing the feed module or feed module tires 4 Imaging Guides The cameras take images of the documents through these glass guides 5 Separation Module Release Lever Push the release lever to remove the separation module for cleaning or replacement 6 Scanner Cover Release Lever Opens the scanner to allow access to the paper pa...

Page 32: ...s that require special handling 8 Rollers Provide smooth document feeding 9 Ultrasonic Multi feed Detection Sensor Uses sound waves to detect multi feeds Back View 1 Power Switch Turns the scanner on and off 2 Power Port Connects the power cord to the scanner 3 USB Port Connects the scanner to the PC 4 Not Used 5 Security Lock Port Connects a security lock to the scanner 1 2 3 4 5 ...

Page 33: ...ort is available if you want to secure your scanner You can purchase a standard security lock as shown above at an office supply store 1 Insert the lock into the back of the scanner and turn the key to lock the scanner in place 2 Use the looped end of the cable to secure the cable and scanner to a stationary place ...

Page 34: ...ded Press the switch on the back of the scanner to turn the scanner on l or off 0 After you turn on the scanner wait for it to complete the self test When the scanner is connected to the host PC and the self test completes the green indicator light will remain on and constant and the function window will display 1 If the scanner is not connected to the host PC and the self test completes the red i...

Page 35: ... you can tilt the scanner body and adjust the output tray and extender accordingly The tilt feature also allows for scanning in tight spaces when space is limited and for compact storage when not in use The following photos show the angles the scanner can be placed in Simply press the tilt release button and tilt the scanner body into a 25 or 60 degree angle 25 degree position This position is bes...

Page 36: ...t tray as shown above See Output Tray Extender Flat on page 28 for the optimal output tray extender position when scanning in the 60 degree position NOTE Heavier weight documents e g 110 lb may not feed properly when the scanner is positioned in the 60 degree position If scanning heavy weight documents use the 25 degree position IMPORTANT When using the tilt feature be sure the scanner cover is cl...

Page 37: ...Chapter 2 Scanner Basics Tilting the scanner body 26 Scantron iNSIGHT 20 Scanner Tilting the scanner body Press the Tilt release button and rotate the scanner body into the desired position ...

Page 38: ...ng the Output Tray and Out put Tray Extender on page 45 Optimal Position When scanning for data collection or when scanning large batches of mixed documents the scanner should be in the 25 degree position as shown below The output tray and output tray extender should be installed as shown and adjusted just slightly longer than the scanned pages Installing the exit deflector will result in a more o...

Page 39: ...ay Extender Flat This position works well for scanning just a few documents It is recommended when using the scanner in the 60 degree position To remove the tray extender from this position press on the two side tabs and pull Output Tray Extender on Incline This position also works well for small batches of documents ...

Page 40: ...ften improve your document stacking performance by using the exit deflector To find the optimal setup experiment by scanning with the exit deflector on and off The exit deflector is easily installed by snapping it into place NOTE Remove the exit deflector before tilting the scanner to the upright position 60 degree angle ...

Page 41: ...y Side Guides 30 Scantron iNSIGHT 20 Scanner Adjusting the Input Tray Side Guides The input tray side guides can be moved in or out to accommodate different document sizes Adjust the side guides just slightly wider than the documents you are scanning ...

Page 42: ...d ready for operation which is indicated by the green indicator light being on and constant Scanning is controlled by software developed for your application To start and stop scanning refer to the documentation provided with your application software NOTE Be sure that the documents in the input tray are cen tered in the tray and in the path of the paper present sensor ...

Page 43: ...laying them flat for 24 hours in a climate controlled 60º to 80º F or 16º to 27º C and 40 60 humidity environment Align the forms so that all sheets have the same orientation Jog align by tapping on a hard surface the forms on the leading edge form ID edge and timing mark edge Ensure that the forms are placed into the input tray with the front side down because it is a bottom feed scanner Also ens...

Page 44: ...orrection tape to cover them up If using liquid correction fluid be sure to allow it to dry thoroughly before scanning as otherwise it can get on the imaging guide and cause errors If a sheet is torn you can use tape to repair it Be sure to verify that the form is read correctly if taping over marks or the timing track NOTE Tape on a sheet may generate a multiple sheet error that will be displayed...

Page 45: ...d Paper Tipp Ex Wite out and other similar correction fluids must be dry before scanning is started If not fully dry correction fluid can get on the imaging guides and cause errors Paper Weights 9 lb bond to 110 lb index 34 to 200 g m2 kg Minimum Document Size 2 5 x 2 6 4 x 5 1 cm Maximum Document Size 8 5 x 34 21 6 x 86 0 cm Damaged Documents Torn damaged or crushed pages can be transported succe...

Page 46: ...delines for size type quantity etc as previously described in Document Preparation on page 32 CAUTION Remove all staples and paper clips before scan ning Staples and paper clips in documents may dam age the scanner and the documents 1 Align jog the leading edges of the stacked docu ments 2 For data collection also align jog the timing mark side of the stacked documents 3 For all documents position...

Page 47: ...tron logo 4 Adjust the input tray side guides 5 Adjust the output tray position if necessary 6 Pull out the output tray extender if necessary 7 Start scanning Single Feeding Follow the guidelines for document size type weight quantity etc Position the document face down with the leading edge centered in the automatic document feeder adjust the input tray side guides if necessary then start scannin...

Page 48: ...des information on the current state of the scanner Indicator Light This light indicates Flashing green scanner is powering up busy or in power saver mode Steady green scanner is ready to scan Steady red scanner error such as the scanner is not connected to the host computer or the scanner cover is open ...

Page 49: ...ding on the software that you are using See the table below NOTE If you wish to shut off the lamps sooner than 240 minutes after running a ScanTools Plus application simply run Click Scan or SVT with the Power Saver Device Setting set to the desired shut off time Software Warm up Shut off ScanTools Plus associated data collec tion diagnostic software 5 minutes 240 minutes Click Scan Scanner Valida...

Page 50: ...ment Jams 1 Remove any documents from the input tray area 2 Lift up the scanner cover release to unlatch the scanner cover 3 Pull up to open the scanner cover 4 Locate the jammed document and remove it being sure to clear any paper shreds or pieces left behind Scanner Cover Release ...

Page 51: ...Chapter 2 Scanner Basics Clearing Document Jams 40 Scantron iNSIGHT 20 Scanner 5 Lower the scanner cover and press it down firmly so that both sides latch ...

Page 52: ...roduct on page 117 Product Support and Services If you encounter difficulties setting up or operating your scanner there are a number of places to get the needed information to resolve your difficulty For information on the support services that are available see Chapter 4 Product Support and Services 3 In this chapter Selecting a Good Location page 42 Attaching the Input Tray page 44 Installing t...

Page 53: ...eit or 15º to 27º Celsius with 40 humidity environment for 24 hours before you attempt to scan them Electrical noise Do not locate the scanner near a generator or other type of large motor such as an elevator an air conditioner or a refrigerator that produces electrical noise which might interfere with the operation of the scanner Phone access Locate the scanner close to a phone in the same room i...

Page 54: ...ing a Good Location Operator s Guide 43 Temperature Place the scanner in an environment that ranges between 60 and 85 Fahrenheit or 15º to 29º Celsius Improper temperature conditions can cause the scanner to read sheets incorrectly ...

Page 55: ... the pin into the hole see photo NOTE It is necessary to tilt the tray forward somewhat so that the side guides have clearance 2 Next push the input tray gently but firmly toward the other side so that the pin on the other side has clearance to fit in the hole on the other side 3 Allow the input tray to rotate down into position Pin Hole ...

Page 56: ...27 Attaching the Output Tray for use in the 25 degree position NOTE The output tray should not be used when scanning in the 60 degree position See Output Tray Extender Flat on page 28 for the recommended setup for the 60 degree position NOTE The scanner can be used without the output tray when scanning a few five or less sheets Slide the output tray along the center guide underneath the scanner pl...

Page 57: ... Turn the output tray with extender right side up and slide it under the scanner until it locks into place IMPORTANT Notice that the output tray extender is comprised of two pieces a top and a bottom For best results slide the bottom piece out so that the entire length of the output tray assembly is a little longer than the sheets you are scanning Output Tray Extender Output Tray Top Piece Bottom ...

Page 58: ...ut tray extender and scanning smaller documents or mixed sized documents you can improve your document stacking performance by using the exit deflector The exit deflector is easily installed by snapping it into place NOTE Remove the exit deflector before tilting the scanner to the upright position 60 degree angle Exit Deflector ...

Page 59: ...ool A software program that enables you to test the scanner s document imaging capabilities Click Scan A software program that allows you to perform document imaging tasks with just a few clicks of your mouse Calibration Utility A software program that is used during setup to calibrate the scanner for data collection After setup this program should not be used unless the scanner has been moved to ...

Page 60: ...e following procedure to install the software and connect the scanner 1 Insert the iNSIGHT 20 and iNSIGHT 30 Drivers and Scanner Utilities CD into the CD ROM drive 2 Browse to your CD ROM drive then double click Setup exe The Setup Type dialog box appears 3 Select iNSIGHT 20 and click Next The Welcome dialog box appears ...

Page 61: ... Utilities Software 50 Scantron iNSIGHT 20 Scanner 4 Click Next to continue The Choose Destination Location dialog box appears 5 Accept the default location or enter a destination for the program files in the text box Click Next to continue The Select Program Folder dialog box appears ...

Page 62: ...ill continue 7 When setup is complete the following message box appears 8 Click OK to continue NOTE The following setup steps follow along with the software installation program They are included here with additional information Connecting the Power Cord to the Scanner Use only the power supply that was provided with your Scantron iNSIGHT 20 Scanner Do not substitute another power supply model or ...

Page 63: ...priate AC power cord for your region from the supply of power cords packed with your scanner 2 Attach the power cord for your power type to the power supply Taiwan TW15GS2 North America ME301P Australia Note Places listed are a general guideline only China Europe MP5004A Japan M733F V301C United Kingdom Ireland Hong Kong Malaysia Singapore M4206 AU10S2 ...

Page 64: ...cord output lead attached to the power supply into the power port on the back of the scanner 4 Plug the power cord input lead attached to the power supply into the wall outlet Connecting the USB Cable CAUTION If you have not installed the iNSIGHT 20 and iNSIGHT 30 Drivers and Scanner Utilities software do that now before proceeding ...

Page 65: ... The USB cable supplied with your scanner has two different ends 1 Attach the B end of the USB cable to the scanner USB port located on the back of the scanner IMPORTANT The USB port may be covered by a sticker Remove the sticker to access the port 2 Attach the A end of the USB cable to an open high speed USB 2 0 port on your PC B A ...

Page 66: ...nalizing the iNSIGHT 20 Drivers and Scanner Utilities Software Installation When the iNSIGHT 20 and iNSIGHT 30 Drivers and Scanner Utilities software has been properly installed and the USB cable and power connections have been made you can turn on the power to complete installation 1 Turn on the power to the scanner ...

Page 67: ...will light When the scanner is finished and ready to scan the indicator LED will stop flashing and stay green When this occurs click Next to continue If the green LED indicator does not become a steady green within several minutes contact Scantron Cus tomer Support as described in Requesting Support on page 125 3 The Wizard Complete dialog box appears Click Finish to complete driver and utility in...

Page 68: ...nstalling the iNSIGHT 20 and iNSIGHT 30 Drivers and Scanner Utilities Operator s Guide 57 4 The Select Option dialog box appears Do not click Exit Continue following the steps in the next section to get ready to start scanning ...

Page 69: ...ollection Test page 69 Step 1 Calibrating Your iNSIGHT 20 CAUTION The iNSIGHT 20 Calibration program should only be run for the following reasons upon initial installation you move the scanner to a different computer your scanner is exchanged for a new one you are directed to by Scantron support NOTE You can run only one of the following programs at a time because they use the same driver Scan Val...

Page 70: ... the location of the black dots for position ing purposes The calibration program reads Normalization Calibration sheets supplied with the scanner see photo below NOTE The part number for a box of 80 Normalization Calibration Sheets is 342 760 014 1 Close all other programs ...

Page 71: ...ou can run the calibration program by going to your Windows desktop and selecting Start Programs Scantron iNSIGHT 20 Scanner Utilities Calibration Utility 3 The following dialog box appears 4 Click Calibrate The Step 1 of 2 dialog box appears 5 Place a stack of Normalization Calibration Sheets part number 202 502 043 into the input tray printed side down so that the words Normalization ...

Page 72: ...ave been off the Lamps warming up dialog box appears Please wait while the lamps warm up 7 When the lamps have warmed up the Calibrating front top camera dialog box appears and scanning begins Please wait while the software and scanner performs front side calibration 8 If you get an error message like the one below use the table below to take the necessary corrective action When you are done click...

Page 73: ... tray the same way you last loaded them When you are ready click Retry 10 When front side calibration is complete the Step 2 of 2 dialog box appears Place a stack of Normalization Calibration Sheets part number 202 502 043 into the input tray printed side up and so that the words Normalization Cali Error What To Do Jam Open scanner remove obstruction and rescan Multi feed Open scanner remove sheet...

Page 74: ...k side calibration 12 When back side calibration is complete the Verifying calibration dialog box appears and the scanner will scan more sheets Please wait while verification takes place If the input tray empties and the Input hopper empty message box appears take the sheets from the output tray tap them on a hard surface to align them then place them back in the input tray the same way you last l...

Page 75: ...o Step 2 Running the Document Imaging Test on page 64 Step 2 Running the Document Imaging Test NOTE You can run only one of the following programs at a time because they use the same driver Scan Validation Tool Click Scan ScanTools Plus and the iNSIGHT 20 Scanner Utilities 1 The next step is to verify that the scanner can perform document imaging tasks To do this from the switchboard shown below c...

Page 76: ... Validation Tool dialog box appears Select TWAIN and Scantron iNSIGHT 20 as shown Click OK 3 The Connecting to Scanner message box appears indicating that it may take a few minutes to connect to the scanner Do not press any keys or perform any mouse operations during this time ...

Page 77: ...ter 3 Installation Getting Ready to Scan 66 Scantron iNSIGHT 20 Scanner 4 The Scan Validation Tool appears Click the two image display button shown in the margin 5 Click the Setup button shown in the margin ...

Page 78: ...elected c Click OK 7 The Scan Validation Tool window reappears Place a two sided color document in the input tray then click the Start Scanning button shown in the margin The scanner will scan the document If both sides of the document display properly in the viewer the scan ner is ready for document imaging use If you get an error contact Scantron Customer Support as described in Requesting Suppo...

Page 79: ...s Plus Next install ScanTools Plus data collection software See Chapter 2 of the ScanTools Plus User s Guide included with your iNSIGHT 20 scanner for instructions on how to install the software Step 4 Configuring the Scanner IMPORTANT Perform this step only if your scanner came bundled with ScanTools Plus data collection software CAUTION You must have the ScanTools Plus software installed before ...

Page 80: ...Click the Auto Configure button If you get an error contact Scantron Customer Sup port as described in Requesting Support on page 125 Otherwise click OK to complete scanner configuration Step 5 Running the Data Collection Test IMPORTANT Perform this step only if your scanner came bundled with ScanTools Plus data collection software NOTE You can run only one of the following programs at a time beca...

Page 81: ... by selecting Start Programs Scantron ScanTools Plus The ScanTools Plus window appears 2 In the ScanTools Plus window select 710 Data Collection Test in the Application combo box This will automatically load the correct selections for Data file Edit profile Score profile and Conversion profile NOTE If the 710 Data Collection Test application is not shown it could be that the path is pointing to a ...

Page 82: ...Support as described in Requesting Support on page 125 3 Load the test forms a Find the pack of 16 pre slugged answers filled in General Purpose Answer Sheets 223127 pack number 202 521 006 These sheets have been marked with sample data The 710 Data Collection Test sample application is set up to collect only the Name data from these sheets b Jog tap on hard surface the sheets to align them c Plac...

Page 83: ...licking Scan in the ScanTools Plus window The sheets should scan If they do not recheck your scanner installation If you are unable to resolve the difficulty contact Scantron Customer Support as described in Requesting Support on page 125 5 When the scanner is done scanning the following dialog box appears indicating that the input hopper is Form ID Marks ...

Page 84: ...le The data file appears 7 Use the up and down buttons shown in the margin next to the Serial Number text box to page through the Name data for each sheet If correct data for the Name field only is present for each sheet the test is complete and the scanner is ready to perform data collection tasks For more information regarding how to perform data collection projects start to finish refer to Chap...

Page 85: ... Document Imaging Guide included with your scanner If data appears incorrect or is missing contact Scant ron Customer Support as described in Requesting Support on page 125 Installation Complete Installation is now complete Please be sure to famil iarize yourself with the rest of the information in this guide ...

Page 86: ...rate the scanner The possible causes of this error message are If calibration was unsuccessful If you aborted the installation procedure before calibration was completed If you moved the scanner to a new host computer If you swapped out a defective scanner for a new one If one of these conditions applies to you you will need to recalibrate the scanner To do this follow the procedure below 1 Select...

Page 87: ...s Wait for the list to populate 3 Remove the Click Scan software first Select Scantron iNSIGHT 20 Click Scan from the Add or Remove Programs list then click Remove 4 Next remove Scan Validation Tool SVT and the driver Selecting Scantron iNSIGHT 20 from the Add or Remove Programs list and click Remove NOTE When the dialog comes up regarding removing SVT components select YES TO ALL 5 Finally remove...

Page 88: ... Uninstalling ScanTools Plus Software IMPORTANT This procedure is applicable only if your scan ner came bundled with ScanTools Plus data collection software If you want to uninstall the ScanTools Plus software see Chapter 2 of the ScanTools Plus User s Guide included with your iNSIGHT 20 scanner for instructions ...

Page 89: ... old firmware remaining resident in the scanner To update the iNSIGHT 20 and iNSIGHT 30 Drivers and Scanner Utilities software use the following procedure 1 Insert the iNSIGHT 20 and iNSIGHT 30 Drivers and Utilities CD into the CD ROM drive of the host computer The setup program starts automatically NOTE If the CD does not start automatically select Start Run from the Windows desktop Browse to the...

Page 90: ...ine has completed removing the outdated components the Welcome dialog appears 5 From this point forward the update procedure is identical to the original installation procedure See Installing the iNSIGHT 20 and iNSIGHT 30 Drivers and Scanner Utilities Software on page 48 beginning with step 2 for detailed instructions on how to complete the update process 6 When the Select Option dialog box reappe...

Page 91: ...Chapter 3 Installation Updating the iNSIGHT 20 and iNSIGHT 30 Drivers and Scanner Utilities Software 80 Scantron iNSIGHT 20 Scanner NOTES ...

Page 92: ... not always mean that the tires are worn or damaged After cleaning inspect the tires for wear and replace the separator module or feed module if necessary 4 In this chapter Maintenance Schedule page 83 Supplies and Consumables page 85 Opening and Closing the Scanner Cover page 87 Running a Transport Cleaning Sheet page 89 Cleaning the Rollers and Transport page 90 Cleaning the Separator Module pag...

Page 93: ... tires use a slightly damp staticide wipe and allow the tires to dry completely before scanning In addition to the recommended cleaning supplies you may use a vacuum cleaner to remove debris from the scanner If a difficulty persists after performing the maintenance recommended in this manual call Scantron Customer Support as described in Requesting Support on page 125 ...

Page 94: ...d Use staticide wipe part number 830 9783 slightly damp Allow to air dry before scanning Clean feed module tires As required depending on the type of scanning being performed Use staticide wipe part number 830 9783 slightly damp Allow to air dry before scanning Clean drive rollers and transport area As required depending on the type of scanning being performed Run transport cleaning sheet part num...

Page 95: ...ailure to clean regularly and or use of non recommended cleaning solvents can shorten tire and roller life Clean paper path Daily Use emulsiclean wipe part number 137 4966 in transport area and on red and white rollers Allow to air dry CAUTION DO NOT USE THE EMULSICLEAN WIPE ON THE GRAY FOAM TIRES Replace separator module and feed module tires Every 100 000 documents scanned Use tires from feed ro...

Page 96: ... tires Replaces separation module 186 0089 Feed Module with tires Replaces feed module 192 9991 Transport Cleaning Sheets 50 Use to clean the drive rollers and transport area 896 2201 Emulsiclean Wipes 24 Use for cleaning the upper and lower transport areas Do NOT use on the gray foam tires or imaging guides 137 4966 Staticide Wipes 24 Use moist for cleaning the imaging guides Use slightly damp fo...

Page 97: ...itation Refer to the MSDS for more information See below Do not use canned compressed air Allow all tires and rollers to dry completely before using the scanner Do not use cleaners on hot surfaces Allow surfaces to cool to ambient temperature before use Material Safety Data Sheets MSDS Material Safety Data Sheets MSDS for chemical products are available on the Scantron Support Web site at www scan...

Page 98: ... desired NOTE It is sometimes helpful to have the lamps on when cleaning the imaging guide areas 2 Remove any documents from the feeder area 3 Place the scanner in the 25 degree position See Tilting the scanner body on page 26 for information on how to do this 4 Pull the scanner cover release lever and the scanner cover up Scanner Cover Release ...

Page 99: ...4 Maintenance Opening and Closing the Scanner Cover 88 Scantron iNSIGHT 20 Scanner 5 When you finish cleaning the scanner or replacing a part press down firmly on scanner cover as shown so that both sides latch ...

Page 100: ...scanning sheet 5 After the transport cleaning sheet is scanned turn it over and scan it again 6 Repeat this procedure if necessary until all residue is removed from the drive rollers If you are unable to remove all residue from the drive rollers using the transport cleaning sheet perform the procedure described in Cleaning the Rollers and Transport on page 90 7 When a transport cleaning sheet gets...

Page 101: ...re surface CAUTION Use the emulsiclean wipe only on the white plastic rollers Do not use the emulsiclean wipe on the gray foam tires as they will absorb moisture and need to dry before use IMPORTANT Emulsiclean wipes contain sodium lauryl ether sulfate which can cause eye irritation See Material Safety Data Sheets MSDS on page 86 for information on how to obtain the MSDS 2 Dry the rollers with a l...

Page 102: ...anually rotate and wipe the gray foam tires with a slightly damp staticide wipe part number 830 9783 If the wipe contains too much liquid squeeze it out or let it dry out for a couple minutes before using IMPORTANT Staticide wipes contain isopropanol which can cause eye irritation and dry skin Wash your hands with soap and water after performing main tenance procedures Refer to the MSDS for more i...

Page 103: ...he feed module Be careful not to damage the paper present sensor when removing or cleaning around the feed module 1 Remove and inspect the feed module as described in steps 1 through 4 of Removing and Replacing the Feed Module on page 105 2 Manually rotate and wipe the gray foam tires with a slightly damp staticide wipe part number 830 9783 Paper Present Sensor ...

Page 104: ...odule Operator s Guide 93 If the wipe contains too much liquid squeeze it out or let it dry out for a couple minutes before using 3 Install the feed module as described in steps 5 through 7 of Removing and Replacing the Feed Module on page 105 ...

Page 105: ...eas 2 Before cleaning the imaging area with staticide wipes we suggest vacuuming the inside of the scanner to remove any dust and debris CAUTION Be careful not to scratch the imaging guide areas when cleaning 3 Wipe the imaging guide areas with a staticide wipe part number 830 9783 4 Dry the upper and lower imaging guides using a dry staticide wipe Do not use a paper towel or dry emulsiclean wipe ...

Page 106: ...ors Use the following procedure to clean the transmitter and receiver 1 Obtain an ear syringe or nasal aspirator from a local drug store 2 Open the scanner cover as described in Opening and Closing the Scanner Cover on page 87 3 Locate the ultrasonic multi feed detector transmitter and receiver The receiver in the cover is shown below The transmitter is housed in the base of the scanner directly o...

Page 107: ... 96 Scantron iNSIGHT 20 Scanner 5 Lower the scanner cover and press it down firmly until both sides latch 6 Test the scanner to ensure that the scanner is functioning properly If it is not call Scantron Customer Support as described in Requesting Support on page 125 ...

Page 108: ...e separator module as shown to snap it out Lift it out of position 2 Inspect the separator module If the separator module tires show signs of wear or damage replace the tires or the separator module as described in Replacing the Separator Module Tires on page 99 If other parts appear worn or damaged replace the separator module with a new one ...

Page 109: ...enance Removing and Replacing the Separator Module 98 Scantron iNSIGHT 20 Scanner 3 Insert the separator module by aligning the pins with the slots and pressing it into position until it latches on both sides Slot Pin ...

Page 110: ...pect the separation module as described in steps 1 through 2 of Removing and Replacing the Separator Module on page 97 2 Holding onto the separation module rotate the release lever back so you can access the separation roller NOTE Use caution as the separation module is spring loaded and will snap back if you do not hold it in place ...

Page 111: ...e housing 4 Remove each tire by sliding the tire off the core 5 Install each new tire by gently pulling it over the core 6 Replace the separation roller in the separation roller housing Be sure the separation roller snaps into place 7 Re install the separation module as described in step 3 of Removing and Replacing the Separator Module on page 97 ...

Page 112: ...teps 1 through 2 of Removing and Replacing the Separator Module on page 97 2 Hold the separator module in both hands and find the two preseparation pad side tabs which protrude slightly from the back of the separation module 3 Push on the pre separation pad side tabs on the back until the preseparation pad protrudes slightly from the front of the separation module Tabs ...

Page 113: ...d the worn pre separation pad 6 Align the side tabs of a new pre separation pad with the slots on the separation module 7 Push the pre separation pad firmly in the slots until the pre separation pad flap rests lightly against the separation module tires 8 Re install the separation module as described in step 3 of Removing and Replacing the Separator Module on page 97 ...

Page 114: ...Roller Tension If you are experiencing multi feeds or document jams it may be necessary to adjust the pre separation roller tension 1 Remove and inspect the separation module as described in steps 1 through 3 of Removing and Replacing the Separator Module on page 97 2 Locate the spring on the separation module Spring ...

Page 115: ...on 104 Scantron iNSIGHT 20 Scanner 3 Lift the spring from the holder and move it to the left or right as desired to adjust the tension 4 When finished re install the separation module as described in step 4 of Removing and Replacing the Separator Module on page 97 ...

Page 116: ...rbonless paper or newsprint or failure to clean regularly and or use of non recommended cleaning solvents can shorten the feed module life NOTE The paper present sensor is located to the right of the feed module Be careful not to damage the paper present sensor when removing or cleaning around the feed module 1 Remove the input tray by gently pushing it to the left or right to release the pin from...

Page 117: ...nd lift it up and out of position 3 Rotate the feed module upward and push it to the left to lift it out of position 4 Inspect the feed module If the feed module tires show signs of wear or damage replace the tires as described in Replacing the Feed Module Tires on page 108 If other parts appear worn or damaged replace the feed module with a new one ...

Page 118: ...ust and debris from the feed module area 6 Insert the feed module by aligning the pins and pushing it toward the left to fit it into position Be sure the gears are aligned and it snaps into place 7 Reinstall the feed module cover by aligning the tabs in the slots and pushing the feed module cover down until it snaps into place ...

Page 119: ... NOTE The paper present sensor is located to the right of the feed module Be careful not to damage the paper present sensor when removing or cleaning around the feed module 1 Remove and inspect the feed module as described in steps 1 through 4 of Removing and Replacing the Feed Module on page 105 Paper Present Sensor ...

Page 120: ... position 3 Remove each tire by sliding the tire off the core 4 Install each new tire by gently pulling it over the core IMPORTANT Do not overstretch the tire it may tear 5 Replace the core assembly in the feed module You may need to slide the shaft to the right or left so the core fits properly within the feed module housing ...

Page 121: ...ed Module Tires 110 Scantron iNSIGHT 20 Scanner 6 Repeat the replacement procedure outlined above for the other core assembly 7 Install the feed module as described in steps 5 through 7 of Removing and Replacing the Feed Module on page 105 ...

Page 122: ...not function properly Refer to the information in this chapter to help you resolve the situation before calling Customer Support 5 In this chapter Indicator Light and Function Window page 112 Lamps page 114 Clearing Document Jams page 115 Troubleshooting Chart page 116 The Scan Validation Tool Diagnostics Window page 120 ...

Page 123: ...e information on the current state of the scanner This light and function window indicate s Red to flashing green to green scanner is powering up Steady green scanner is ready to scan Flashing green scanner is busy or in power saver mode Flashing red scanner failure Steady red with a 0 scanner is not connected to the host PC Steady red with a 1 5 7 or 8 call Customer Support ...

Page 124: ...yed when the scan ner s LED is green These are not error codes they are function numbers Used together with the Start button and Click Scan functionality the function buttons greatly improve ease of use Steady red with a 6 scanner cover is open Steady red with a 9 document jam This light and function window indicate s ...

Page 125: ...ck Scan or SVT with the Power Saver Device Setting set to the desired shut off time TIP Use ScanTools to scan a sheet ahead of time so that you don t have to wait for the lamps to warm up when you are ready to start scanning for data collection Software Warm up Shut off ScanTools Plus associated data collection diagnostic software 5 minutes 240 minutes Click Scan Scanner Validation Tool SVT docume...

Page 126: ...ams Operator s Guide 115 Clearing Document Jams If your scanner stops scanning due to a document jam follow the procedures below 1 Open the scanner cover 2 Remove any jammed documents from inside the scanner 3 Close the cover Scanner Cover Release ...

Page 127: ...the scanner s green light is on and the software has enabled scanning documents are making contact with the feed module the number of documents is less than approximately 40 sheets of 24 lb bond 90 g m2 paper documents meet specifications for size weight and type etc for thicker documents you lift the gap release lever during feeding you check the feed module and separator module for signs of wear...

Page 128: ...of all batched documents are centered in the automatic document feeder so that each document will come in contact with the feed rollers documents with an unusual texture or surface are fed manually documents meet specifications for size weight type etc as outlined in Document Preparation starting on page 32 all staples and paper clips have been removed from the documents all jammed documents have ...

Page 129: ...over is firmly closed and latched Scanner pauses excessively during scanning or is running too slow Make sure that the host computer meets minimum requirements for scanning there is enough free space on the hard disk drive all other applications are closed the USB connection is 2 0 You can also try changing the scanning options compression etc in your scanning application Roller marks or streaks a...

Page 130: ...ing document imaging If the following cropping options are enabled Automatically Detect and Straighten Automatic Automatically Detect or Border Reduction Aggressive and your images are not being cropped correctly clean the imaging area as described in Cleaning the Imaging Guides starting on page 94 Images have black background bleed through during document imaging When scanning translucent documen...

Page 131: ...ox appears 2 Drive Types TWAIN and Drivers Scantron iNSIGHT 20 are already selected Click OK to continue The Scan Validation Tool appears 3 Click the Setup button shown in the margin The main iNSIGHT 20 scanner TWAIN Driver window appears 4 Click Settings shown in the margin The settings window appears 5 If you see the Device button shown in the margin click it The device window appears If you do ...

Page 132: ... device through a series of checks to determine that all the scanner hardware is working Count only counts the number of documents enter ing the scanner without actually sending the images to the scanning application This test is performed during any scan session in which this option is turned on NOTE This test is automatically turned off when the scanning application disconnects from the scanner ...

Page 133: ...Chapter 5 Troubleshooting The Scan Validation Tool Diagnostics Window 122 Scantron iNSIGHT 20 Scanner Diagnostics Component Tab The Component tab lists the status of a number of scanner components ...

Page 134: ...e that can be reviewed later by Customer Support Logging This function saves the communications between the scanner and a scanning application The options are Off the default On Custom NOTE We recommend that you do not use the Custom set ting unless directed to do so by Customer Support Flag and Filter are only available for Custom only make changes as directed by Customer Support For changes to t...

Page 135: ...ed by Customer Support Held in memory if scanning a large job and you only need to save the last few images then turn this on by selecting the number of images you want to save NOTE Turning this on will use more PC memory Sent To Application normally you do not need to save the images received at the scanning application from the scanner We recommend that you only turn this on when instructed by C...

Page 136: ...version information serial number attached installed accessories meters etc Operator displays the scanner s log This log can only be cleared by Customer Support Toolbar Buttons Save As saves all the logs for viewing by Customer Support When selected you will be prompted for the location to save the logs along with the option of including any debug images Refresh refreshes the currently displayed l...

Page 137: ...Chapter 5 Troubleshooting The Scan Validation Tool Diagnostics Window 126 Scantron iNSIGHT 20 Scanner NOTES ...

Page 138: ...an active software subscription or hardware support agreement Online registration is required for Notification of downloadable updates and upgrades for drivers and utilities Downloading of the updates and upgradesfor drivers and utilities Online support requests 6 In this chapter Registering Your Product page 127 Printed Documentation page 129 The Help System page 130 Training page 131 Internet Re...

Page 139: ...nner NOTE If you are entitled to updates or upgrades you may obtain them on physical media for an extra fee Online Registration 1 Go to the Scantron Web site at www scantron com 2 Select Support Product Registration The Product Registration page will appear 3 Follow the on screen instructions ...

Page 140: ... for the iNSIGHT 20 Scanner Publication Number 277 158 xxx Quick Tips for the iNSIGHT 20 Scanner Publication Number 277 159 xxx Scantron iNSIGHT 20 Scanner Operator s Guide Publica tion Number 277 157 xxx Scantron iNSIGHT 20 and iNSIGHT 30 Scanners Data Collection and Document Imaging Guide Publication Num ber 277 156 xxx ScanTools Plus User s Guide Publication Number 203 821 xxx Where xxx indicat...

Page 141: ...with your scanner each come with a Help system that includes comprehensive information that may help you with your hardware issues Use the Index and Search features in the software Help system to find information about how your scanner and software work together If you are facing a hardware issue be sure to check the software Help system for information before calling Scantron Support within the U...

Page 142: ...e products used with your scanner Training is available for ScanTools Plus software ScanFlexTM Option Scantron DesignExpertTM Software ProsperTM assessment system RealTime Character Recognition utilizing Nestor ReaderTM Remark Classic OMR Software Types of training available include classroom training web seminars and Quick Start orientations For more information or to sign up for training Visit o...

Page 143: ...r or software prod uct with Scantron Customer Support This ensures you of timely notification of product updates and upgrades Frequently Asked Questions FAQs with answers about scanning hardware and software products Software updates including driver and utility updates for scanners that you can download if you have a cur rent software subscription or hardware support agree ment NOTE New licensees...

Page 144: ...quick easy access to supplies and user manuals for your Scantron scanner and software You can order online or by phone or fax NOTE Promotional offers are typically available for online purchases only Online Phone or Fax Scantron Online Store www scantronstore com Click Supplies Scantron Supplies Business Center 1313 Lone Oak Road Eagan MN 55121 Phone 1 800 328 6290 Fax 1 651 683 6230 ...

Page 145: ...tandard forms Scantron Print Services can also assist with custom form design Once you have an idea of what the project entails call Scantron Print Services at the numbers below to discuss the project with a Customer Service Representative CSR Scantron CSRs have the expertise needed to ensure that the job gets done right and with the value added features that you desire Other services available th...

Page 146: ... except for Alaska and Hawaii where support is available through 7 00 P M CST Before calling 1 Know the serial number of the product you are calling about The serial number for your iNSIGHT 20 can be found on the bottom of the scanner 2 Write down a description of your problem Include a sequence of the steps leading to the problem Doing this ensures that you will have all the details you need when...

Page 147: ...that the analyst will be able to guide you through the troubleshooting process Scantron Customer Support can answer your questions about a variety of subjects including Installation and configuration Program features and operation Scanner and software troubleshooting Documentation and the Help system Fonts and graphics Software hardware errors Laser printing forms ScanFlex and PrintFlex Scantron C...

Page 148: ...are available including custom data collection solutions survey research services equipment maintenance equipment installation network installation custom training solutions custom application development database support software support for custom applications and consulting services For information on any of these services contact Scantron Online www scantron com Phone 1 800 447 3269 ...

Page 149: ...Chapter 6 Product Support and Services Services 138 Scantron iNSIGHT 20 Scanner NOTES ...

Page 150: ... depending on whether the respondent uses ink or pencil to fill in the forms In addition if using pencil you can use up to three colors on your forms See the tables in this appendix for listings of approved colors and color combinations for ink and pencil read forms A In this chapter Ink Form Color Options 1 Color page 140 Pencil Form Color Options 1 Color page 141 Pencil Form Color Combinations 2...

Page 151: ...Scantron iNSIGHT 20 Scanner Ink Form Color Options 1 Color Choose a single ink dropout color for your form from the colors below NOTE There are no two or three color combinations for ink read forms Drop Out Colors Carnival Fiesta Harvest Pumpkin Raspberry Rose Spice Strawberry Tangerine ...

Page 152: ... Operator s Guide 141 Pencil Form Color Options 1 Color Choose a single pencil dropout color for your form from the colors below Drop Out Colors Anchor Caribbean Carnival Cherry Fiesta Frost Harvest Jade Oak Ocean Pumpkin Raspberry Rose Rust Sky Spice Strawberry Tangerine Teal Woodland ...

Page 153: ...Color One Color Two Anchor Carnival Anchor Cherry Anchor Fiesta Anchor Harvest Anchor Oak Anchor Pumpkin Anchor Raspberry Anchor Rose Anchor Rust Anchor Spice Anchor Strawberry Anchor Tangerine Anchor Woodland Caribbean Carnival Caribbean Cherry Caribbean Fiesta Caribbean Harvest Caribbean Oak Caribbean Pumpkin Caribbean Raspberry Caribbean Rose Caribbean Rust Caribbean Spice Caribbean Strawberry ...

Page 154: ...Sky Carnival Teal Carnival Woodland Cherry Frost Cherry Jade Cherry Ocean Cherry Sky Cherry Teal Cherry Woodland Fiesta Frost Fiesta Jade Fiesta Ocean Fiesta Sky Fiesta Teal Fiesta Woodland Frost Harvest Frost Jade Frost Oak Frost Pumpkin Frost Raspberry Frost Rose Frost Rust Frost Sky Frost Spice Frost Strawberry Frost Tangerine Frost Woodland Color One Color Two ...

Page 155: ...est Teal Harvest Woodland Jade Oak Jade Pumpkin Jade Raspberry Jade Rose Jade Rust Jade Spice Jade Strawberry Jade Tangerine Oak Ocean Oak Sky Oak Teal Oak Woodland Ocean Pumpkin Ocean Raspberry Ocean Rose Ocean Rust Ocean Spice Ocean Strawberry Ocean Tangerine Ocean Woodland Pumpkin Sky Pumpkin Teal Pumpkin Woodland Raspberry Sky Raspberry Teal Color One Color Two ...

Page 156: ... 2 Color Operator s Guide 145 Raspberry Woodland Rose Sky Rose Teal Rose Woodland Rust Sky Rust Teal Rust Woodland Sky Spice Sky Strawberry Sky Tangerine Spice Teal Spice Woodland Strawberry Teal Strawberry Woodland Tangerine Teal Tangerine Woodland Teal Woodland Color One Color Two ...

Page 157: ...st Woodland Anchor Oak Woodland Anchor Pumpkin Woodland Anchor Raspberry Woodland Anchor Rose Woodland Anchor Rust Woodland Anchor Spice Woodland Anchor Strawberry Woodland Anchor Tangerine Woodland Caribbean Carnival Woodland Caribbean Cherry Woodland Caribbean Fiesta Woodland Caribbean Harvest Woodland Caribbean Oak Woodland Caribbean Pumpkin Woodland Caribbean Raspberry Woodland Caribbean Rose ...

Page 158: ...eal Woodland Fiesta Frost Jade Fiesta Frost Sky Fiesta Frost Woodland Fiesta Ocean Woodland Fiesta Teal Woodland Frost Harvest Jade Frost Harvest Sky Frost Harvest Woodland Frost Jade Oak Frost Jade Pumpkin Frost Jade Raspberry Frost Jade Rose Frost Jade Rust Frost Jade Spice Frost Jade Strawberry Frost Jade Tangerine Frost Oak Sky Frost Oak Woodland Frost Pumpkin Sky Frost Pumpkin Woodland Frost ...

Page 159: ...st Strawberry Woodland Frost Tangerine Woodland Harvest Ocean Woodland Harvest Teal Woodland Oak Ocean Woodland Oak Teal Woodland Ocean Pumpkin Woodland Ocean Raspberry Woodland Ocean Rose Woodland Ocean Rust Woodland Ocean Spice Woodland Ocean Strawberry Woodland Ocean Tangerine Woodland Pumpkin Teal Woodland Raspberry Teal Woodland Rose Teal Woodland Rust Teal Woodland Spice Teal Woodland Strawb...

Page 160: ...le 83 transport area 95 schedule 83 cleaning sheets transport area 85 clearing document jams 39 115 Click Scan installing 48 uninstalling 76 updating 78 collecting data 1 color options ink form 1 color 139 pencil form 1 color 141 2 color 142 3 color 146 color initial settings 66 compressed air cleaning and 10 computer hookup 42 configuring the scanner 68 connecting power cord 52 USB cable 53 Conne...

Page 161: ...18 vertical lines 119 SEE ALSO forms OR paper double sided initial settings 66 drive rollers cleaning 95 maintenance schedule 83 drivers 76 78 installing 48 uninstalling 76 updating 78 E electrical noise 42 EMC statements 12 emulsiclean wipes part number 85 Energy Star 11 environmental Information 11 error codes 37 112 error false paper jam 95 F FCC rules 12 features scanner 3 feed module Feeder C...

Page 162: ...anual feeding 36 marks reading 1 material data safety sheets 8 86 MSDS SEE material data safety sheets multiple documents feeding 35 36 O output tray adjusting 27 P pad pre separation SEE pre separation pad paper acceptable sizes data collection 4 document imaging 7 acceptable weights 3 capacity 3 paper clips removing before scanning 32 33 paper jam errors false 95 paper path cleaning 95 paper typ...

Page 163: ...ng 48 uninstalling 76 updating 78 scanner 68 components 18 cover release lever 18 features 3 initial settings 66 power on 23 recalibration message 75 registration 41 selecting a location 42 starting and stopping 31 supplies and consumables 85 time 121 will not scan feed documents 116 scanner cover 18 Scanner Exerciser installing 48 scanner speed data collection mode 2 document imaging mode 2 scann...

Page 164: ...tor module maintenance schedule 83 top LED 23 transport area cleaning 95 cleaning sheets part number 85 maintenance schedule 83 troubleshooting 111 chart 116 TWAIN driver installing 48 TWAIN driver SEE ALSO drivers types paper SEE paper types U ultrasonic multi feed detection 3 unfolding forms 32 33 uninstalling 76 drivers and utilities 76 ScanTools Plus 77 updating drivers utilties 78 upper imagi...

Page 165: ...154 Scantron iNSIGHT 20 Scanner NOTES ...

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Page 167: ...apabilities and accuracy of optical mark recognition OMR Trust the Scantron family of high accuracy data collection tools with unique OMR and image capture features to streamline your current processes and provide you with a springboard to take advantage of emerging technologies Please visit us at www scantron com for a complete overview of iNSIGHT 20 scanner capabilities or call us at 1 800 SCANT...

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