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Troubleshooting
Important!
Repairs to refrigerators/freezers may only be performed by competent service engineers.
Improper repairs can give rise to significant hazards for the user. If your appliance needs re-
pairing, please contact your specialist dealer or your local Service Center.
WARNING
Before trouble shooting, disconnect the power supply. Only a qualified electrician of compe-
tent person must carry out the trouble shooting that is not in the manual.
PROBLEM
POSSIBLE CAUSE(S)
SOLUTION
Appliance does not
work.
Appliance is not switched on.
Switch on the appliance.
Mains plug is not plugged in or is
loose.
Insert mains plug.
Fuse has blown or is defective.
Check fuse,replace if necessary.
Socket is defective.
Mains malfunctions are to be corrected by an
electrician.
Appliance cools too
much.
Temperature is set too cold.
Turn the temperature regulator to a warmer set-
ting temporarily.
The food is too
warm.
Temperature is not properly ad-
justed.
Please refer to the “Control panel” section.
Door was open for an extended
period.
Open the door only as long as necessary.
A large quantity of warm food
was placed in the appliance with-
in the last 24 hours.
Turn the temperature regulation to a colder set-
ting temporarily.
The appliance is near a heat
source.
Please look in the “Installing your new appliance”
section.
Heavy build-up of
frost, possibly also on
the door seal.
Door seal is not air-tight (possibly
after reversing the door).
Carefully warm the leaking sections of the door
seal with a hair dryer (on a cool setting). At the
same time shape the warmed door seal by hand
such that it sits correctly.
Unusual noises.
Appliance is not level.
Readjust the feet.
Unusual noises.
The compressor does
not start immediately
after changing the
temperature setting.
The appliance is touching the wall
or other objects.
Move the appliance slightly.
A component, e.g. a pipe, on the
rear of the appliance is touching
another part of the appliance or
the wall.
If necessary, carefully bend the component out
of the way.
This is normal, no error has oc-
curred.
The compressor starts after a period of time.
Water on the floor or
storage shelves.
Water drain hole is blocked.
See the “cleaning and care” section.