Customer Helpline
1300 889 028
16
Troubleshooting
The following table gives checks and actions that you can perform if your machine does
not operate correctly. If these do not identify/remedy the problem, contact your service
agent.
WARNING: Switch off and remove the battery pack before investigating fault.
Symptom
Possible Cause
Remedy
Hedge trimmer
will not operate.
Battery discharged.
Battery too hot/cold.
Motor is broken.
Internal wiring of machine
damaged.
Recharge battery.
Allow to cool/warm.
Contact customer service center.
Contact customer service center.
Hedge
trimmer runs
intermittently.
Motor is broken.
Battery not fully charged.
On/Off switch defective.
Contact Service Agent.
Recharge battery.
Contact customer service
center.
Excessive
vibrations/noise.
Machine defective.
Contact customer service
center.
Hedge trimmer
is not cutting
properly.
Blade is blunt or damaged.
Contact customer service
center.
Continuous
lighting of the
battery charge
indicator/battery
not charging.
Battery not (properly)
inserted.
Battery contacts
contaminated.
Battery defective.
Properly insert battery into
battery charger.
Clean the battery contacts or
replace the battery.
Replace the battery.
Battery charge
indicator does not
light up.
Plug of battery charger not
plugged in (properly).
Outlet or mains cable
defective.
Battery charger defective.
Insert mains plug (fully) into the
socket outlet.
Check the mains voltage.
Replace the battery charger.
