SERVICE
DELSAR
®
VICTIM SIMULATOR
8
7000-01-011 R07
www.savox.com
SERVICE
If your system should require service or if you have a question regarding the
Delsar
®
Victim Simulator, contact Savox at 604-244-9323 (1-800-546-3405)
for assistance. Always contact Savox before returning a system for service. For
service outside North America, contact Savox by phone at 604-244-9323, by fax
at 604-270-2138 or online at www.savox.com.
Before you return the Delsar Victim simulator for repairs or upgrades:
1.
Contact Savox for a Return Merchandise Authorization (RMA) number.
2.
Insure the shipment for the purchase price of the system.
3.
Place the address label on the outside and the inside of the shipping
container. Shipping labels can be downloaded at www.savox.com.
4.
Include contact information, return address, and a description of the reason
for the return.
5.
Customers are required to pay shipping to and from Savox.
For international shipments, mark the shipping document as follows:
“Goods of US origin being returned for repair”
Service Centre
US Repairs
Savox
2025 South West 5th Street
Lincoln, Nebraska 68522, USA
According to most export laws, the customs value stated on the return shipment
will be either the repair price in the case of billable repairs or the cost of repair
to the manufacturer in the case of warranty repairs. The recipient is responsible
for payment of all customs charges such as duty upon re-entry to their country.
Documents showing proof of original export for repair may be required to
minimize these charges. Return documents will state an Insurance Value for the
equipment in case of loss. This value is usually much higher than the Customs
Value. An Ex-Works return shipment can be requested if the customer chooses
not to insure the return shipment.
User comments and suggestions are always appreciated. We continually strive to
improve our products and this can only be done with your help. Let us know what
you like and what changes would help make the system better suit your needs.
