176
Troubleshooting
How do I turn on my Saveo Scan?
On the underside of the scanner you will
fi
nd a small recessed button. Use a pen or
paper clip to push the button until you hear a noti
fi
cation sound. Ensure power switch
remains depressed after you release it. This will power on the Saveo Scan. Please refer
to
Operating Elements
in this manual.
How do I attach my device to the scanner?
You can attach your device to the scanner with the universal holder or by attaching
the smartphone ruggediser directly to the scanner. Please refer to
Attaching your
phone to the scanner
in this manual. You can also see a video demonstration
here
.
How do I connect to the scanner over USB?
Please refer to
Connecting via USB OTG
in this manual. You can also see a video
demonstration
here
.
Please Note:
Your device must support
USB OTG (On-The-Go)
. Please check your manu-
facturer's documentation or download an app, such as
USB OTG Checker
, from the
Play Store
.
How do I connect to the scanner over Bluetooth?
For
iOS
devices, please refer to
Connecting to iOS via Bluetooth
in this manual. You can
also see a video demonstration
here
.
For
Android
devices, please refer to
Connecting to Android via Bluetooth
in this
manual. You can also see a video demonstration
here
.
I attached my device to the scanner using the USB cable but it is not
receiveing data?
1.
Make sure the scanner is on. Even when the scanner is o
ff
it will still charge and
appear as connected to your device.
2.
Check that the scanner is not in
Data Storage Mode
. When the scanner is in
Data
Storage Mode
, data is saved directly to the scanner’s internal memory.
Please refer to
Operating Modes
in this manual
.
3.
If connecting over
USB OTG
, make sure the switch on the back of the scanner is
set to
O (Operation Mode)
. Please refer to
Connecting via USB OTG
in this manual. You
can also see a video demonstration
here
.
Please Note:
Your device must support
USB OTG (On-The-Go)
. Please check your manu-
facturer's documentation or download an app, such as
USB OTG Checker
, from the
Play Store
.
If connecting over
Bluetooth
, please refer to
Connecting to iOS via Bluetooth
(you
can also see a video demonstration
here
)
or
Connecting to Android via Bluetooth
(you
can also see a video demonstration
here
)
in this manual
.
continued overleaf
Table of Contents