Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your retailer and to Saturn. Together we
are committed to providing our customers with
unparalleled service, before, during, and after the
purchase of a Saturn vehicle, for total customer
satisfaction. We call this the Saturn Difference.
Normally, any concerns with the sales transaction
or the operation of your vehicle are resolved by
your retailer’s sales or service departments.
If, for any reason, your ownership experience
falls below your expectations, we suggest
you take the following action:
STEP ONE: Contact the Retail Customer
Assistance Liaison. Any member of the retail
management team has the authority and the desire
to resolve your concerns. Normally, concerns
can be quickly resolved at this level.
STEP TWO: Should you need additional
assistance, in the U.S., contact the
Saturn Customer Assistance Center
by calling 1-800-553-6000. In Canada, contact
the Saturn Customer Communication Centre at
1-800-263-1999. A Saturn Customer Assistance
Center team member will handle your call and
assist in providing product and warranty
information, the nearest retailer location, roadside
assistance, brochures, literature and discuss any
concerns you may have.
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give the
Customer Assistance Representative:
•
Vehicle Identification Number (VIN). This
17-digit number can be found on the vehicle
registration or title, on the upper driver side
corner of the dash, or on your roadside
assistance key card.
•
The name of your selling and servicing retail
facility.
•
Vehicle delivery date and present mileage.
•
Your daytime and evening phone numbers.
When contacting Saturn, please remember that
your concern will likely be resolved at a retailer’s
facility. That is why we suggest you follow
Step One first if you have a concern.
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Summary of Contents for 2007 Outlook
Page 6: ...These are some examples of symbols that may be found on the vehicle 6 ...
Page 26: ...Put someone on it Get it up to speed Then stop the vehicle The rider does not stop 26 ...
Page 166: ... NOTES 166 ...
Page 170: ...Instrument Panel Overview 170 ...
Page 386: ...Engine Compartment Overview When you lift the hood here is what you will see 386 ...
Page 484: ... NOTES 484 ...
Page 499: ...Engine Drive Belt Routing 3 6L V6 Engine 499 ...
Page 522: ... NOTES 522 ...