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SATO M10e Series, Operator'S Manual

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Section 5. Troubleshooting

Page 5-6

PN 9001101 Rev. A

SATO M10e

ERROR SIGNALS

The LCD Display, Front Panel LED Indicators and Buzzer provide a visual/audio indication of 
the type of error encountered.

LED

LCD MESSAGE

AUDIBLE 

BEEP

ERROR 

CONDITION

POSSIBLE CAUSES

Error On

Machine Error

1 Long

Machine Error

1. Defective Board

Error On

EEPROM Error

1 Long

EEPROM Read/

Write

1. EEPROM not installed correctly.
2. Overwriting EEPROM.

Error On

Head Error

1 Long

Head

1. Electrical head malfunction

Error On

Sensor Error

3 Short

Sensor

1. Paper jam.
2. Sensor DSW setting.
3. Sensor level adjustment.

Error Blinks

Card R/W Error

1 Long

Memory Card 

Read/Write

1. Card not formatted
2. No card recognized.

Error Blinks

Card Low Battery

1 Long

Memory Card 

Battery Low

1. Card battery needs replacement.

Error Blinks

Card No Battery

1 Long

No Battery in Card 1. Card needs battery installed.

Error Blinks

Head Open

3 Short

Head Open

1. Head not latched.
2. Head latch switch bad.

Error Blinks

Cutter Error

3 Short

Cutter

1. Cutter jam.
2. Cutter sensor dirty.

Error On
Line Blinks

Parity Error

3 Short

RS232 Parity Error 1. RS232 parameter mismatch.

Error On
Line Blinks

Overrun Error

3 Short

RS232 Overrun 

Error

1. RS232 parameter mismatch

Error On
Line Blinks

Framing Error

3 Short

RS232 Framing 

Error

1. RS232 parameter mismatch

Error On
Line Blinks

Buffer Over

3 Short

Buffer Overflow

1. Command stream exceeds buffer 

size.

Error Blinks

Paper End

3 Short

Media End

1. No paper.
2. Paper incorrectly loaded.

Error Blinks

Ribbon End

3 Short

Ribbon End

1. Needs new ribbon roll.
2. Ribbon sensor needs adustment.

Download Error

R/W Error

Mem Full Error

3 Short

Download Error

1. Read/Write error.
2. Corrupted download file.
3. Download file too large.

CopyCard/Format

R/W Error

No Card Error

Mem Full Error

3 Short

Card Copy or 

Format Error

1. R/W error during copying.
2. Card not installed properly.
3. File too large.

Summary of Contents for M10e Series

Page 1: ...PN 9001101 Rev A M10e Thermal Transfer Printer OPERATOR MANUAL ...

Page 2: ...right 2003 SATO America Inc All rights reserved No part of this document may be reproduced or issued to third parties in any form whatsoever without the express permission of SATO America Inc The materials in this document is provided for general information and is subject to change without notice SATO America Inc assumes no responsibilities for any errors that may appear Preliminary 11 12 02 ...

Page 3: ...elections 3 7 Potentiometer Adjustments 3 8 Pitch 3 8 LCD Panel Printer Configuration 3 10 Section 4 CLEANING AND MAINTENANCE Introduction 4 1 Adjusting the Print Quality 4 1 Cleaning the Print Head Platen and Rollers 4 2 Cleaning the Label Edge and Paper End Sensors 4 4 Cleaning the Auto Load Sensor 4 5 Replacing the Print Head 4 6 Section 5 Troubleshooting Initial Checklist 5 1 Using the IEEE128...

Page 4: ...6 3 RS232 Serial Interface 6 5 Universal Serial Bus USB Interface 6 7 Local Area Network LAN Optional Interface 6 8 BiDirectonal Communications 6 8 Section 7 Label Sheet Commands Label Size 7 2 Label Start 7 3 Label Format 7 4 SLabel Variable Data 7 5 Label Print Quantity 7 6 Section 8 Optional Accessories PCMCIA Memory Cards 8 1 Plug in Interface Modules 8 2 Cutter 8 3 ...

Page 5: ...nting Language command codes The only differences between it and other SATO printers are the allowable values representing the print positions on the label These values are specified in dots and vary depending upon the resolution of the printer and the amount of memory available for imaging the label The allowable ranges for the M10e are specified in the SATO e Printer Programming Reference This c...

Page 6: ... 5 in 420 mm MEDIA Minimum Width 5 16 in 131 mm Minimum Length 1 7 in 43 mm Maximum Width 11 8 in 300 mm Type Roll or Fan Fold Die Cut Labels Thermally Sensitive for M10eDT Maximum Caliper 0 008 in 0 21 mm Roll OD max Face In 7 8 in 200 mm Core ID min 3 in 76 2 mm SENSING See Thru Fixed 0 9 in 22 5 mm left of center Reflective Eye Mark Fixed 0 2 in 5 mm from left label edge Continuous Form Not Use...

Page 7: ...Panel POTENTIOMETER ADJUSTMENTS Print Darkness Top Panel Offset Top Panel Pitch Top Panel Display Top Panel INTERFACE CONNECTIONS 1 Parallel IEEE1284 Standard Serial RS232C 9600 to 57600 bps Standard RS422 485 9600 to 57600 bps Optional Ready Busy or X On X Off Flow Control Bi directional Status Universal Serial Bus USB Ver 1 1 Standard Ethernet 10 100BaseT PROCESSING CPU 32 Bit RISC Flash ROM 4 M...

Page 8: ... H OCR B AUTO SMOOTHING FONTS WB 18 dots W x 30 dots H WL 28 dots H x 52 dots H XB 48 dots H x 48 dots W Univers Condensed Bold XL 48 dots W x 48 dots H Sans Serif VECTOR FONT Proportional or Fixed Spacing Font Size 50 x 50 dots to 999 x 999 dots Helvetica 10 Font Variations AGFA RASTER FONTS Font A CG Times 8 pt to 72 pt Font B CG Trimvirate 8 pt to 72 pt DOWNLOADABLE FONTS Bit Mapped TrueType Fo...

Page 9: ... A UPC E Two Dimensional Data Matrix Maxicode PDF417 Micro PDF Truncated PDF QR Code 1 2 1 3 2 5 User Programmable Bar Height 4 to 999 dots User Programmable Rotation 0 90 180 and 270 Rotation OTHER FEATURES Sequential Numbering Sequential numbering of both numerics and bar codes Custom Characters RAM storage for custom designed characters Graphics Dot addressable SATO Hex Binary BMP or PCX format...

Page 10: ... 23 kg POWER Input Voltage Autoswiching 100 240 VAC 10 60 Hz Power Consumption 560W Operating 40W Idle ENVIRONMENTAL Operating Temperature 41 to 104 F 5 to 40 C Storage Temperature 5 to 60 C Storage Humidity 30 to 90 RH Non Condensing Operating Humidity 30 to 80 RH Non Condensing Electrostatic Discharge REGULATORY APPROVALS Safety UL CSA TUV RFI EMI FCC Class B ...

Page 11: ...f printing LABEL CUTTER An attachment allowing labels to be cut at specified intervals Controlled through programming COAX TWINAX INTERFACE Coan Twinax Plug In Interface module Coax interface emmulates an IBM 3287 2 printer with a stndard Type A BNC connector Twinax interface emulates IBM 5224 5225 5226 or 4214 printers with auto terminate cable through capabilities PARALLEL INTERFACE IEEE1284 Bi ...

Page 12: ...Section 1 Overview Page 1 8 PN 9001101 Rev A SATO M10e This page left intentionally blank ...

Page 13: ...ven when selecting the location of the printer especially to environmental considerations To obtain optimum results from the M10e always try to avoid operation locations influenced by Direct or bright sunlight as this will make the label sensor less responsive and may cause the label to be sensed incorrectly Locations which have extremes of temperature as this can create electrical problems on the...

Page 14: ...Section 2 Installation Page 2 2 PN 9001101 Rev A SATO M10e DIMENSIONS Width 18 7 inches 475 mm Depth 12 3 inches 313 4 mm Height M10eTT 12 6 inches 319 2 mm Height M10eDT 10 8 inches 274 2 mm ...

Page 15: ...ev A Page 2 3 COMPONENTS Paper Exit LCD Panel Operator Panel Power Switch Top Cover Left Ribbon Left Ribbon Take Up Spindle Supply Spindle Empty Ribbon Core Spring Loaded Ribbon Supply Spindle Spring Loaded RibbonTake Up Spindle Head Release Lever ...

Page 16: ...he various configurations and to display dispensing quantity and the various alarms Configuration Panel Potentiometers and DIP switches to configure the printer and make setup adjustments AC Input Connector To input 115V 50 60 Hz Use the power cable provided Interface Slot Slot for installation of Plug In Interface Module EXT Connector This is an external signal connector external control of print...

Page 17: ...he take up core as shown in the ribbon loading diagram in the Top Cover 7 Place an empty ribbon core on the Ribbon Take Up Spindle The right hand spindle is spring loaded Press outward to provide clearance to install the core The ribbon leader is attached to the ribbon by an adhesive strip Carefully pull the leader free and pull about 18 inches of leader from the new ribbon The ribbon should come ...

Page 18: ...ing forward on the Head Latch Lever 4 Check to make sure that nothing is in the media path Remove any media that may have been left in the printer 5 Adjust the Label Width Guides by losening the thumbscrew and moving the guides in or out to match the media width The guides are interlocked so that adjusting one will automatically adjust the other side to maintain a center justified label path Tight...

Page 19: ...2 2 The sensor position are fixed and cannot be adjusted In addition the signals from the sensors can be adjusted using the LCD panel to compensate for different liner opacities and or Eye Mark reflectance values Platen Roller Cut Position Print Position Auto Load Sensor Feed Roller Label Sensor Eye Mark Sensor Label Gap Sensor Paper End Sensor Auto Load Sensor Label Feed Direction All dimensions ...

Page 20: ...hen printer is On Line LINE Key Switches the printer On Line or Off Line It can also be used as a Pause function key to stop label during the printing process Also used as an UP cursor control FEED Key To feed one blank label When On Line the printer will print another copy of the last label Also used as a DOWN cursor control RIGHT CURSOR To move the cursor to the right LEFT CURSOR To move the cur...

Page 21: ...e 2 9 DIP SWITCH PANEL The DIP Switch panel is located inside the cover and contains two 8 position DIP switches and three adjustment potentiometers Adjustment procedures for these are listed in Section 3 Configuration DSW3 DSW2 Display Pitch Offset Print ...

Page 22: ...Section 2 Installation Page 2 10 PN 9001101 Rev A SATO M10e This lage left intentionally blank ...

Page 23: ...n eight section toggle switch The ON position is always to the left To set the switches first power the unit Off then position the DIP switches Finally after placing the switches in the desired positions power the printer back on The switch settings are read by the printer electronics during the power up sequence They will not become effective until the power is cycled RS232 TRANSMIT RECEIVE SETTI...

Page 24: ...ation Will select the Status 2 protocol if DSW2 8 is ON PRINTER SET UP Print Mode Selection DSW2 1 Selects between direct thermal printing on thermally sensitive paper and thermal transfer printing using a ribbon DSW1 4 SETTING Off 1 Stop Bit On 2 Stop Bits DSW1 ON OFF 1 2 3 4 5 6 7 8 DSW1 5 DSW1 6 SETTING Off Off 9600 Off On 19200 On Off 38400 On On 57600 DSW1 ON OFF 1 2 3 4 5 6 7 8 DSW1 7 DSW1 8...

Page 25: ...3 21 Receive Buffer Selection DSW2 5 Selects the operating mode of the receive buffer See Section 6 Interface Specifications for more information If a 10 100BaseT LAN card is installed DS2 5 has the following definitions DSW2 2 SETTING Off Gap On Eye Mark DSW2 ON OFF 1 2 3 4 5 6 7 8 DSW2 3 SETTING Off Disabled On Enabled DSW2 ON OFF 1 2 3 4 5 6 7 8 DSW2 4 SETTING Off Disabled On Enabled DSW2 ON OF...

Page 26: ...cted by DSW1 7 and DSW1 8 Backfeed Sequence DSW3 1 DSW3 2 Backfeed is used to correctly position the label for application and then retract the next label to the proper print position This operation can be performed immediately after a label is printed and used or immediately prior to the printing of the next label DSW2 6 SETTING Off Disabled On Enabled DSW2 ON OFF 1 2 3 4 5 6 7 8 DSW2 7 SETTING O...

Page 27: ...act it before printing the next label The amount of backfeed offset is adjustable External Signal Interface See Section 6 Interface Specifications for information on the External Signals EXT Print Start Signal Selection DSW3 5 Allows an external device to initiate a label print for synchronization with the applicator When DSW3 5 is On the unit is in the Continuous print mode Backfeed is disabled a...

Page 28: ... pulse of the external print synchronizing signal can be selected Repeat Print via External Signal DSW3 8 Allows the applicator to reprint the current label in the print buffer DSW3 6 DSW3 7 SETTING Off Off Type 4 Off On Type 3 On Off Type 2 On On Type 1 DSW1 ON OFF 1 2 3 4 5 6 7 8 DSW3 8 SETTING Off Enabled On Disabled DSW3 ON OFF 1 2 3 4 5 6 7 8 ...

Page 29: ... printer on This will result in the following default configuration Once the default operation is completed a DEFAULT COMPLETED message will be displayed on the LCD panel The printer should be powered off while this message is being displayed or after the beep is heard This saves the default settings in the non volatile memory where they will be automatically loaded the next time the printer is po...

Page 30: ...e then you will have to change the pitch setting using the front panel display 6 Press the FEED key to stop the printer 7 To exit the Test Label mode power the printer off and then back on Adjusting the PITCH potentiometer will affect the stop position of the label BACKFEED OFFSET When a label is printed it must be correctly positioned for dispensing and application The Backfeed adjustment is used...

Page 31: ...otentiometer is used to adjust the amount of heat i e power applied to the head for printing It provides a continuous range of adjustment Maximum print darkness is obtained by turning the potentiometer all the way clockwise and a maximum counterclockwise setting will give the lightest print NOTE The PRINT potentiometer adjustment will affect the darkness in all of the command code speed and darkne...

Page 32: ...ODE The printer initially powers on in the ONLINE mode The user can access the User Settings using the following procedures MODE KEY SEQUENCE INITIAL DISPLAY PAGE Normal POWER ONLINE QTY 000000 3 10 Advanced LINE POWER ADVANCED MODE 3 13 Test Print FEED POWER TEST PRINT MODE CONFIGURATION 3 25 Default Setting LINE FEED POWER DEFAULT SETTING YES NO 3 26 Clear Non Standard Protocol DSW2 7 ON LINE FE...

Page 33: ... The lowest setting represents the lightest print and the highest setting the darkest print 1 Press the Cursor keys to step the cursor to the desired setting 2 Once the correct setting is underlined press the ENTER key to accept the selection and step the display to the next adjustment PRINT SPEED 3 4 5 The print speed selections are dependent upon the printer model The current setting is indicate...

Page 34: ...selection moves the leading edge of the label forward away from the print head while a negative selection moves the leading edge of the label back into the mechanism 2 Once the correct direction is selected pressing the ENTER key will accept the setting and advance the cursor to the Offset selection 3 Use the Cursor keys to step the first digit of the counter to the desired setting The display wil...

Page 35: ...essing the LINE and FEED keys V 05 00 03 00 INITIALIZING Displays the firmware during the initialization ADVANCED MODE The Advance Mode is entered by pressing the LINE key while simultaneously turning power on The printer will emit one long beep after which the LINE key is released ZERO SLASH YES NO This setting determines if a zero is printed with a slash or without a slash This setting can also ...

Page 36: ...l offset and 3199 for horizontal offset 1 Use the Cursor keys to step the counter to the desired setting The display will increment one step for each time the Cursor keys are pressed If the LINE key is held pressed for more than two seconds it will automatically go into the fast scroll mode 2 Once the setting is correct pressing the ENTER key will accept the setting and advance to the next display...

Page 37: ...4 Hour After you have set the correct date pressing the ENTER key will advance the cursor to the two digit Hour position You can scroll through the numbers corresponding to the hour using a 24 hour clock by pressing the LINE and FEED keys The hour number will increase by one each time the LINE key is pressed until it reaches a value of 24 Pressing the FEED key will decrease the hour number 5 Minut...

Page 38: ...n determines which type of optional expanded memory will be addressed as CC1 in the command streams The CARD selection specifies the optional PCMCIA card as CC1 and the optional Expanded Flash ROM as CC2 The Memory selection specifies the optional Expanded Flash ROM as CC1 and the optional PCMCIA card as CC2 1 Step the cursor to the desired selection using the Cursor keys 2 Once the cursor is posi...

Page 39: ...ou select No the display will return to the previous selection SATO FONT COPY COPYING 3 Press the ENTER key to accept the selection If Yes was selected the copy process will start SATO FONT COPY COMPLETED 4 Once the copy process is completed press the ENTER key to step the display CARD COPY FORMAT XXXXXXX ERROR 5 If an error is encountered in the copy process one of the following messages will be ...

Page 40: ...o Memory Copy All mode COPY START YES NO 2 Confirm your selection by stepping the cursor to the Yes selection If you select No the display will return to the previous selection MEMORY CARDCOPY COPYING 3 Press the ENTER key to accept the selection If Yes was selected the copy process will start MEMORY CARDCOPY COMPLETED 4 Once the copy process is completed press the ENTER key to step the display CA...

Page 41: ...s was selected the copy process will start If you select No the display will return to the previous selection MEMORY CARDCOPY COMPLETED 3 Once the copy process is completed press the ENTER key to step the display CARD COPY FORMAT XXXXXXX ERROR 4 If an error is encountered in the copy process one of the following messages will be displayed on the second line R W Error Indicates a Read Write error o...

Page 42: ...ack EYE mark This adjustment allows you to manually set the threshold voltage level between the maximum and minimum light levels DIP switch DSW2 2 selects the sensor type If DSW2 2 is in the OFF position the setting will be for a See Thru or Gap sensor and the LCD will display GAP on the top line along with the current setting If DSW2 2 is in the ON position the LCD will display EYE on the top lin...

Page 43: ... the backing strip under the sensor and close the Label Lid Record the voltage shown on the top line of the LCD panel The voltage ranges measured should be within the following ranges Backing with label 2 0V to 3 5V Backing without label Less than 1 0V If the measured values are outside this range you may have trouble in finding a value that will work properly under all conditions If this is the c...

Page 44: ...needed to get adequate performance 3 Calculate the starting point voltage using the formula 4 Use the LINE and FEED keys to step the counter to the desired setting The reading will advance to a setting of 4 9 the maximum voltage If a value of 0 0 is set the printer will automatically set the level each time the printer is powered on with labels loaded or the head is closed 5 Once the setting is co...

Page 45: ... is pressed the Distance will advance 1 mm The maximum distance is 255 mm 4 Once the desired distance is set press the ENTER key to accept the setting and step to the next display EXT PIN 9 SELECT MODE1 MODE2 This selection allows the user to select the conditions that cause the signal on Pin 9 of the EXT connector to be true If Mode1 is selected pin 9 will be true when the printer is ready to pri...

Page 46: ...etting is selected press the ENTER key to accept the setting and step to the next display LABEL RE DETECT ENABLE DISABLE This selection allows the user to disable the feeding of a blank label upon power up If Enable is selected the printer will automatically feed a label until it detects a label enge This will correctly position the next printed label under the print head If Disable is selected th...

Page 47: ...ot be reset 1 Use the Cursor keys to step the cursor to the desired counter the Head HD counter or the LIFE counter The default position is the Head Counter Use the Cursor keys to advance the cursor to the desired selection HEAD COUNTER 0 5M 2 Once the correct setting is selected pressing the ENTER key will display the current value in meters stored in the counter The maximum number of digits disp...

Page 48: ... Label Once you have selected the type of test label to be printed use the ENTER key to accept the selection and the display advances to the Test Print Size display This display allows you to select the label width 1 Use the LINE key to select the lable width Each time the LINE key is pressed the label size advances 1 cm until it reaches a maximum width of 26 cm at which point it will wrap to the ...

Page 49: ...and then back on V 05 00 03 00 INITIALIZING Displays the firmware during the initialization ALT PROTOCOL DEFAULT COMPLETE To Clear Non Standard protocol codes DSW2 7 is placed in the On position and the printer powered on while simultaneously pressing the LINE and FEED keys The printer will emit one long beep at which time the LINE and FEED keys should be released When the keys are released the pr...

Page 50: ...rinter did not beep and print a status label turn the printer off and check your data stream for errors and start the download process over 6 If the custom codes are correct press the ENTER key to accept them and terminate the download process If they are incorrect turn the printer off without pressing the ENTER key and begin the process again V 05 00 03 00 INITIALIZING Displays the firmware durin...

Page 51: ...r to control within a specified range the amount of power that is used to activate the individual print head heat elements It is important to find a proper print darkness level based on your particular label and ribbon combination The printed images should not be too light nor should the ink from the ribbon bleed The edges of each image should be crisp and well defined The Print Darkness can be se...

Page 52: ...eed can be set using the LCD panel or with the Print Speed software command The software command will override the any setting entered using the LCD panel The other method of controlling print quality is by controlling the speed at which the label is printed This adjustment is made only on an individual label basis using the Print Speed command code For more details on this command see the e Print...

Page 53: ...t Head It should be cleaned of any ribbon or label residue 7 The Label Feed Rollers are located to the rear of the Print Head Assembly They should be cleaned of any label residue or foreign material 8 Repeat if necessary The platen and rollers should be cleaned whenever foreign matter such as dust or adhesive is present 9 Reposition the Label Cover Plate and press down at the points marked with th...

Page 54: ...sence of the media as a heat sink Printing without media under the head can result in damage to the Print Head Supplies Needed SATO SA070 Cleaning Kit 1 Turn the printer off 2 Open the Top Cover 3 Unlatch the Print Head Assembly and remove any labels remaining in the printer 4 Remove the ribbon M10eTT only 5 The Label Edge Senors are located in the paper path behind the Print Head See Section 2 In...

Page 55: ...eded SATO SA070 Cleaning Kit 1 Turn the printer off 2 Open the Top Cover 3 Release the Print Head by pulling forward on the Head Release Latch 4 Lift up on both ends of the Label Cover Plate at the points marked with the purple arrows until it releases 5 Apply SATO Thermal Print Head Cleaner to one of the cotton swabs 6 The sensor is located underneath the label plate 7 Use the cotton swab to clea...

Page 56: ...the top of the assembly by grasping either side and carefully pulling it down and forward 7 Disconnect the signal and power cables from the print head connectors and set the Print Head aside 8 Carefully attach the new print head to the connectors using caution to make sure the connector keys are correctly positioned NOTE Be careful not to scratch the printing surface of the print head while instal...

Page 57: ...r connect or disconnect interface cables or use a switch box with power applied to either the printer or the host This may cause damage to the interface circuitry and is not covered by warranty 2 Does the Parallel interface cable used meet IEEE1284 specifications If it does not and you are connected to an IEEE1284 or ECP parallel port on the computer the printer may not be able to communicate corr...

Page 58: ... the Stop Command ESC Z If you are using BASIC it may be adding these characters automatically as the line wraps Adding a width statement to your program can help to suppress these extra 0DH 0AH characters by expanding the line length up to 255 characters See the e Printer Programming Reference for details on writing a program in BASIC If you re not programming in BASIC check to see if you have an...

Page 59: ...e drivers have been successfully installed by doing the following 1 Click on Start then Settings and then Control Panel 2 Within the new Window you should have an Icon listed as System Double Click on this 3 Click on the Device Manager tab 4 Make sure that the View Device by type is checked Scroll down until you get to SATO USB device 5 Verify that it does not have any errors next to it If it show...

Page 60: ...peater port is good by trying the print server on a different port 3 If you have a bridge or router located between the print server and the host computer make sure that the device is set up to allow the print server to send and receive data from the host For example a bridge can be set up to only allow certain types of Ethernet addresses to pass through a process known as filtering therefore such...

Page 61: ...oubleshooting SATO M10e PN 9001101 Rev A Page 5 5 2 Check the individual protocol troubleshooting sections provided with the Ethernet Plug In Interface Module for additional causes of intermittent printer problems ...

Page 62: ... 1 Card needs battery installed Error Blinks Head Open 3 Short Head Open 1 Head not latched 2 Head latch switch bad Error Blinks Cutter Error 3 Short Cutter 1 Cutter jam 2 Cutter sensor dirty Error On Line Blinks Parity Error 3 Short RS232 Parity Error 1 RS232 parameter mismatch Error On Line Blinks Overrun Error 3 Short RS232 Overrun Error 1 RS232 parameter mismatch Error On Line Blinks Framing E...

Page 63: ...nics mode which is much slower To use the IEEE1284 parallel interface to its fullest capability requires that the host also have an IEEE1284 compatible interface and that the two be connected with a cable that meets the IEEE1284 specification If either of these two are not present the data rate is severely compromised In order to provide flexibility in communicating with a variety of host computer...

Page 64: ... prints all jobs in the order they are received by the printer and the order of printing cannot be changed SINGLE JOB BUFFER The printer receives and prints one job at a time Each job must not exceed 2 95 MB MULTI JOB BUFFER The printer is able to continuously receive print jobs compiling and printing other jobs at the same time It acts much like a print buffer to maximize the performance of the h...

Page 65: ...e printer is placed on line The printer will also be busy if taken off line from the front panel IEEE1284 PARALLEL INTERFACE The parallel interface for the Series e printers is a Plug In Interface Module that can be installed by the user It conforms to the IEEE1284 specification It will automatically detect the IEEE1284 signals and operate in the high speed mode If it does not detect the IEEE1284 ...

Page 66: ...0e ELECTRICAL SPECIFICATIONS Printer Connector AMP 57 40360 DDK or equivalent Cable Connector AMP 57 30360 DDK or equivalent Cable IEEE1284 Parallel 10 ft 3 m or less Signal Level High 2 4V to 5 0V Low 0V to 0 4V DATA STREAMS ESC A Job 1 ESC Z ESC A Job n ESC Z ...

Page 67: ...20 DTR Control Pin 4 RTS Error Condition X On X Off Software Flow Control Bi Directional Communication Data Transmission Rate 9600 19200 38400 57600 bps Character Format 1 Start Bit fixed 7 or 8 data bits selectable Odd Even or No Parity selectable 1 or 2 Stop bits selectable ELECTRICAL SPECIFICATIONS Connector DB 25S Female Cable DB 25P Male 50 ft maximum length For cable configuration refer to C...

Page 68: ...Section 6 Troubleshooting Page 6 6 PN 9001101 Rev A SATO M10e PIN ASSIGNMENTS ...

Page 69: ...ost must be capable of supporting it X On X Off operates in a manner similar to the function of pin 20 DTR as previously explained When the printer is first powered on it sends an X Off when the Buffer Near Full level is reached and a X On when the data level of the buffer drops below the Buffer Available mark When the printer is taken off line manually it transmits an X Off indicating it cannot a...

Page 70: ...sumption 5V 80ma LOCAL AREA NETWORK LAN OPTIONAL INTERFACE A Local Area Network LAN interface is a Plug In Interface Module that can be installed by the user It requires a driver shipped with each printer that has the interface installed The driver that must be loaded on your PC and the PC must be configured to run one of the supported network protocols using a 10 100BaseT LAN connection Details f...

Page 71: ... A single byte defining the current status of the printer see the Status Byte Definition table Label Remaining Six bytes defining the number of labels remaining in the current print job The range is from 000000 to 999999 labels Job Name 16 bytes of ASCII characters identifying the name assigned to the job by the ESC WK Job Name command If the Job Name is less than 16 characters the field will be p...

Page 72: ...mmand an ACK 06 hexadecimal is returned if there are no errors and a NAK 16 hexadecimal if a printer error exists Note To provide compatibility with older SATO printers the RS232C interface can be configured to use an earlier Bi Com 3 ENQ ACK NAK protocol selected via DSW2 8 and DSW1 7 8 on the RS232 Interface module The earlier protocol did not have provisions for the Job Name and did not respond...

Page 73: ...O M10e PN 9001101 Rev A Page 7 1 SECTION 7 LABEL SHEET COMMANDS The wide carriage M10e makes it an ideal replacement for sheet fed printers Thses commands facilitate the printing lf sheets of small labels ...

Page 74: ...UT ESC A ESC A106363060 ESC PD 600 1020 0 2 ESC V100 ESC H100 ESC P2 ESC L0202 ESC XMABCD Q 2 ESC Z PRINTER OUTPUT The example specifies a label size of 600 dots printed on 1020 dot wide media with not gap betweeh label columns and cut every two rows Special Notes 1 An error will occur when the Label Size specified differs from the A1 Media Size command the format specification ESC _N command and ...

Page 75: ...02 XM XMABCD V V200 H H200 ESC L0202 ESC B103200 11111 ESC _ ESC Q 6 ESC _F ESC V100 ESC H200 ESC L0101 ESC XMFOOTER LABEL ESC _ ESC Q 1 ESC Z PRINTER OUTPUT The printer will print the label data following the command Special Notes 1 If sequential numbering is specified after start of small label specifica tion sequential number on every small label is printable 2 You must specify the print noumbe...

Page 76: ...03 02 ESC V100 H H400 ESC L0202 ESC XM22 ESC _D 01 AAAA ESC _D 02 22222 ESC _D 03 22 ESC _Q 1 ESC _D 01 BBBB ESC _D 02 33333 ESC _D 03 33 ESC _Q 2 ESC _D 01 CCCC ESC _D 02 44444 ESC _D 03 44 ESC _Q 4 ESC Z PRINTER OUTPUT The printer will print 1 label defines by the first ESC _N command 2 labels defined by the second and 4 labels defined by the third Special Notes 1 The selectable range for format...

Page 77: ...ABCD ESC _N 02 07 ESC V200 ESC H200 ESC L0202 ESC B103200 111 ESC _N 03 02 ESC V100 ESC H400 ESC L0202 ESC XM99 ESC _D 01 AAAA ESC _D 02 22222 ESC _D 03 22 ESC _Q 1 ESC _D 01 BBBB ESC _D 02 33333 ESC _D 03 33 ESC _Q 2 ESC _D 02 44444 ESC _D 03 44 ESC _Q 4 ESC Z PRINTER OUTPUT 7 labels will be printed 1 data specified according to the first ESC _N command 2 with the data specified according to the ...

Page 78: ...lowing the data specified in the ESC _F or ESC _D commands Default aaaa 0001 b 0 COMMAND FUNCTION PRINTER INPUT ESC A ESC A106363060 ESC PD 600 1020 0 0 ESC _F ESC V100 ESC H200 ESC P2 ESC L0202 ESC XMABCD ESC V200 ESC H200 ESC P2 ESC L0202 ESC B103200 11111 ESC _Q 4 0 ESC V100 ESC H200 ESC P2 ESC L0202 ESC XMBBBB ESC V200 ESC H200 ESC P2 ESC L0202 ESC B103200 22222 ESC _Q 2 1 ESC Z PRINTER OUTPUT...

Page 79: ...and interface board for one PCMCIA memory cards slots The printer memory can be expanded up to 16MB INSTALLATION Instructions for installing the Memory Card Option are included with the installation kit Type SRAM or Flash ROM Applicable Specifications PCMCIA Version 2 1 JEIDA Version 4 1 Size Up to 4 MB SRAM or 16MB Flash ROM Connector Pins 68 Battery Two years for SRAM type approximately Write Pr...

Page 80: ...le in the slot and press inward firmly until it is properly seated 5 Replace the two Interface Card Retaining Screws 6 If the new Interface Module is for a serial interface set DSW1 for the proper operation 7 Connect the interface cable to the connector ERROR DESCRIPTION INDICATION REMEDY Low Battery Low battery condition is detected when printer is powered on ERROR LED Audible Beep Display Blinki...

Page 81: ...Section 8 Optional Accessories SATO M10e PN 9001011 Rev A Page 8 3 CUTTER To be added ...

Page 82: ...Section 8 Optional Accessories Page 8 4 PN 9001011 Rev A SATO M10e This page left intentionally blank ...

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