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There is an option to either wait for
the update to complete or to cancel
the update and continue to TV. If
cancelled, the box will try again the
next time it is put into standby.
Option to not install
If the do not install option is
selected the software will not
be installed. You can choose to
manually update your box at any
time by accessing the Settings menu.
Manual update
To manually update the software
of your box, or to check if new
software is available, make sure the
box is in Saorview mode and go to
Home > Settings > System settings
menu. Choose the Software update
option, and select ‘Check for online
software update (this is the quickest
method). If an update is available
for your box, you will see a message
on screen. Follow the on-screen
instructions to complete software
update. You can also update via OTA
or USB if you are not in a position to
connect your box to the Internet.
USB update
If, for any reason, it is not possible
to update the software over the
internet, or via broadcast, you can
update using the USB port on the
back of your Saorview Connect box.
Note:
OTA updates are available via
Saorview only, and are not available
in satellite mode.
I can’t see the picture on my TV screen.
Check that your Saorview Connect box is connected to your TV
using the HDMI cable, and connected to the TV aerial. Ensure the
correct input on your TV set is selected.
The image on my TV is breaking up.
Check your aerial and connections. Call us on 1890-222 012 for
advice.
I am using an old TV that is not widescreen, and the picture is
stretched out of shape. What can I do?
From the Home screen, select Settings and then go to Picture &
sound. Change the aspect ratio to suit your TV.
The sound is out of sync with the picture. How do I fix it?
Sound and picture can sometimes go out of sync if the box is
connected to a soundbar or other external audio system. Go to
Settings, select Picture & sound and adjust the lip sync delay to
correct the problem.
How do I connect the box to the Internet?
Connect directly to your router with the provided Ethernet cable, or
if your router is too far away, connect using Wi-Fi. Your retailer can
suggest other options if Wi-Fi signal to the box is weak.
I can’t access any of the On Demand content.
Check that the Ethernet cable is connected to your Saorview
Connect box and your broadband router. If using Wi-Fi, restart your
router.
The box is locked up and will not respond to remote control clicks.
Unplug and leave unplugged for 1 minute, before plugging the
power back in. Check for latest software updates in System settings,
in the Settings menu.
The box takes a long time to boot up.
It can take a little while for your box to boot up from standby. To
speed this up, you can change the standby setting from power save
(which is the default) to active standby (which consumes more
electricity). To change your standby select Settings from the Home
menu, then System settings, and then Power saving.
Troubleshooting
