Answering an incoming call
When you receive an incoming call, the status indicator
will flash green, and the screen will display a pop-up
window showing the name and number of the caller. To
answer the call using the handset, pick up the handset.
You may also answer the call on the speakerphone or
headset by pressing the Answer softkey.
If you don’t want to answer the call, you have several
other options. Press the Send VM softkey to send
the phone directly to voicemail, or press Ignore to
disconnect the call.
To redirect the call to another extension, press the
Transfer button and select or dial an extension to
receive the call.
Placing an Outgoing Call
You may place outgoing calls using the handset,
headset, or speakerphone.
To place a call using the handset, pick up the
handset, listen for dial tone, dial the number, and
press the green Dial softkey. To place a call using the
speakerphone or headset, enter the number and press
the speaker or headset buttons.
While dialing a number, you can press the red Delete or
Cancel buttons to delete a digit or cancel the call. You
may also press the Contacts button to select a number
to dial from your contacts list.
Using the Redial key
Press the Redial key to redial the last number called.
If the handset is on the cradle, the call will be placed
using the speakerphone. Press the headset button to
switch the call to the headset.
Placing a call on Hold
You can place a call on hold at any time by pressing the
Hold button. When you place a call on hold, the party
at the other end of the call will hear your system’s “on
hold” music or message.
While the call is on hold, you can use your phone to
place an additional call or to transfer the held call to
another extension or external number. To retrieve a held
call, press the hold button a second time or press the
Resume softkey.
Transferring Calls
There are two methods you can use to transfer a call to
a third party. They are called blind transfer and attended
transfer.
A blind transfer immediately sends the call to the third
party, and the call will appear to be coming from the
originating number. This is most useful when you receive
a call that was intended for another employee at your
company.
An attended transfer places the first call on hold while
you make a second call. You can then converse with the
person who will receive the call to let them know who
is calling and the reason you are transferring the call to
them.
To perform a blind transfer, press the transfer key, dial
the destination number, and press the green Transfer
softkey. The call will be immediately sent to the dialed
number, and the Caller ID will show the name and
number of the original party.
To perform an attended transfer, press the transfer key
and dial the number of the third party. When the person
answers, explain the reason for the call, and press the
green Transfer softkey.
Making a Conference Call
Your phone has three-way conference calling. This
feature allows you to connect three parties together into
a conference call.
To set up a conference call, follow these steps:
1. While you are engaged in a call, press the
Conference softkey. The call will be placed on hold,
and the person at the other end of the call will hear
your system’s on-hold music or message.
2. Dial the number of the third party you wish to add
to the call. You may dial the number on the keypad,
or you can press the Contacts button to choose a
number from your contacts list. Press the green Dial
softkey.
3. When the called party answers, you may converse
privately with them to explain that you are setting
up a conference call. Press the Conference softkey to
begin the conference call.
Once the call begins, you can press the Split softkey to
split the conference into two separate calls, or you can
press the End Call softkey to end the call.
Reviewing the Call Log
Your phone keeps a record of all calls, including missed
calls, dialed calls, and received calls. To review the call
log, press the Call Log softkey. You can scroll up and
down the list of calls using the keypad. If you want to
call one of the numbers in the log, press the green Dial
softkey.
The Filter softkey lets you choose which type of calls you
want to see. For example, press select Dialed calls to see
outgoing calls only. To see detailed information about a
call, select the call using the keypad and press the Details
softkey.
Using the Mute Feature
While you are engaged in a call, you may find it
necessary to mute your phone’s microphone. The Mute
feature allows you to turn off your microphone so that
the person at the other end of the call can’t hear you,
but you will still be able to hear them.
To mute a call, press the Mute button. The button
will glow red, and an icon at the top of the screen will
indicate that the call is muted. To turn muting off, press
the Mute button a second time.
Retrieving your Voicemail
When you receive a voicemail message, the indicator
light on your phone blink red, and a voicemail indicator
will display in the center part of the screen.
There are several ways to retrieve your voicemail
messages, but the easiest ways it press the messages
button on your phone. When you press the messages
button, you will see a list of voicemail messages, with the
newest message at the top of the screen.
Use the up and down arrows on the keypad to select a
message to hear, then press the Play icon to listen to the
message. You may also press the green Call Back button
to return the call.
