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How to make a warranty claim:
Before you return the product you must first obtain a Return Material 

Authorization (RMA) number. Please either:
1. Contact SanDisk Professional at 1 800 262 504 (M-F | 9 am 

– 6 pm New South Wales Time) or email SanDisk Professional 

([email protected]) and provide proof of purchase 

(showing date and place of purchase and name of the reseller) and 

product name, type and number; or

2. Contact the dealer from whom you originally purchased the product.
Please go to www.sandiskprofessional.com/support for more information 

on making a warranty claim (SanDisk Professional Support Page).
If it is determined that your product may be defective, you will receive an 

RMA number and product return instructions. You are responsible for any 

expenses associated with a claim under SanDisk Professional’s Limited 

Warranty. You must send your product in a secure, prepaid package, 

to the address provided with your RMA number. Proof of purchase is 

required for all warranty claims.
Australian consumers only:
Notwithstanding the terms of this Limited Warranty, SanDisk Professional’s 

products come with guarantees that cannot be excluded under the 

Australian Consumer Law. You are entitled to a replacement or refund 

for a major failure and for compensation for any other reasonably 

foreseeable loss or damage. You are also entitled to have the products 

repaired or replaced if the products fail to be of acceptable quality and 

the failure does not amount to a major failure.

REGULATORY COMPLIANCE

Regulatory Compliance - FCC
FCC CLASS B INFORMATION
NOTE: This device has been tested and found to comply with the limits 

for a Class B digital device, pursuant to part 15 of the FCC Rules. These 

limits are designed to provide reasonable protection against harmful 

interference in a residential installation. This device generates, uses and 

can radiate radio frequency energy and, if not installed and used in 

accordance with the instructions, may cause harmful interference to radio 

communications. However, there is no guarantee that interference will 

not occur in a particular installation. If this device does cause harmful 

interference to radio or television reception, which can be determined by 

turning the device off and on, the user is encouraged to try to correct the 

interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the device and receiver.

Compliance and Warranty Information

SanDisk Professional

User Manual

16

Summary of Contents for G-RAID MIRROR

Page 1: ...G RAID MIRROR User Manual...

Page 2: ...ACCESSING SUPPORT For online technical support visit https www westerndigital com support To speak with technical support visit https www westerndigital com support international phone numbers...

Page 3: ...tus 6 Drive LED Status 7 RAID Setup 7 RAID Mode Setting 8 RAID Configurations 8 Changing RAID Configuration 9 Initialize G RAID MIRROR for macOS 9 Reformatting the G RAID MIRROR 10 Inserting a PRO BLA...

Page 4: ...US and Canada 17 Regulatory Compliance CE 17 Regulatory Compliance Austria 17 Regulatory Compliance Japan 18 Regulatory Compliance Korea 18 Regulatory Compliance China 18 Regulatory Compliance Taiwan...

Page 5: ...speeds PRO BLADE SSD Mag sold separately CHANGE HARDWARE RAID SETTING ON DEVICE Easily change the RAID mode setting from default RAID 1 to RAID 0 or JBOD by flipping a switch no need to download an ap...

Page 6: ...Do not block any of the enclosure s ventilation slots Do not use this product as a portable device Handle the SanDisk Professional device using its edge or frame Do not remove damage or cover any devi...

Page 7: ...for the G RAID MIRROR device 2 PRO BLADE SSD Mag Slot LED This LED indicates the PRO BLADE SSD Mag slot activity 3 PRO BLADE SSD Mag Slot This front slot provides compatibility with a PRO BLADE SSD M...

Page 8: ...right hand side to connect the G RAID MIRROR to the host computer system Use the port on the left hand side to daisy chain another Thunderbolt 3 device SIDE ANCHORS Reference illustration 2 3 below 1...

Page 9: ...Technical Specifications SanDisk Professional User Manual 5...

Page 10: ...G RAID MIRROR has multiple front LED lights One indicates the status of an inserted PRO BLADE SSD Mag sold separately another indicates the System Status and behind the front cover are LED lights tha...

Page 11: ...D Status with the corresponding System LED status Table 2 Drive LED Status System LED Drive 1 LED Drive 2 LED RAID Status Red and White Blinking White Blinking Solid White Blue Blue Power On Red Red B...

Page 12: ...ct the current RAID setting RAID Configurations The G RAID MIRROR supports RAID 0 RAID 1 and JBOD The default or pre configured setting is RAID 1 Warning Changing the RAID configuration will result in...

Page 13: ...h for 10 seconds The front LED blinking fast indicates that RAID mode change has registered 4 Turn the unit off then back on for the new RAID setting to take affect 5 Re initialize the drive Initializ...

Page 14: ...systems but can be reformatted for use with Windows 10 and higher Caution Reformatting the device will erase all of its contents If you have saved files on the device back them up to another file sto...

Page 15: ...macOS Users running macOS can simply drag the device icon to the Trash before disconnecting it Windows Windows has a Safely Remove Hardware and Eject Media icon in the system tray which when used ens...

Page 16: ...R device during the rebuild process Drive Replacement G RAID MIRROR drive replacement 1 Open and remove the front cover on the G RAID MIRROR by pressing on the raised 3 dot locations highlighted in il...

Page 17: ...rive tray just above the RAID LED light b Pulling on the center handle of the drive tray 4 Attached the drive tray to the replacement drive making sure to carefully align the four mounting points on t...

Page 18: ...after this the rebuild process should automatically begin with the drive RAID LED status on both drive trays blinking purple or what may look like alternating red and blue blinks 2 The rebuild of the...

Page 19: ...mber Proof of purchase is required for all warranty claims LIMITED WARRANTY AUSTRALIA Warranty Information SanDisk Professional warrants to the end user that this product excluding content and or soft...

Page 20: ...der the Australian Consumer Law You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage You are also entitled to have t...

Page 21: ...of this equipment to the applicable Council Directives of the European Union including the EMC Directive 2014 30 EU the Low Voltage Directive 2014 35 EU and the RoHS Directive 2011 65 EU as amended b...

Page 22: ...weniger gem EN ISO 7779 falls nicht anders gekennzeichnet oder spezifiziert Regulatory Compliance Japan Regulatory Compliance Korea Regulatory Compliance China Regulatory Compliance Taiwan CNS 15936...

Page 23: ...Compliance and Warranty Information SanDisk Professional User Manual 19...

Page 24: ...g Slot 3 R RAID 1 Rebuild 11 RAID Configurations 8 RAID Mode Setting 8 RAID Mode Switches 3 RAID Settings 7 RAID Setup 7 Rear Connectivity 3 Rear Ports 3 Reformatting for Windows 10 Regulatory Complia...

Page 25: ...emark or trademark of Microsoft Corporation in the United States and or other countries USB C and USB Type C are trademarks of USB Implementers Forum Kensington is a registered trademark or trademark...

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