Tips & Troubleshooting
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Some of my music files are on my player, but cannot be played.
When I select them, another song begins to play. What is wrong?
You may not have purchased the rights to play the song on an additional device. To test
this, try to play a song that you have copied from an older CD and converted to MP3 format.
If you can play the test song, but not the original song that wouldn’t play, then you need to
purchase the rights to play the song.
Is the player compatible with podcasts?
As long as the podcasts are in WMA or MP3 format and an appropriate bit rate (32-320
kbps), then the player should be capable of playing the files. Any MP3 files with podcast as
a genre in the ID3 tag will appear under PodCasts. Any MP3 files stored in the Podcasts
folder will appear under Podcasts submenu regardless of the genre setting.
Why does my player say unknown artist/album?
Normally this is because the ID3 tags or WMA metadata information are missing. On the
computer, right-click the song, choose Properties, Summary tab then Advanced. Then you
can input the data such as Artist, Album, Song Title, Track Number, Genre, and Year.
Can the Sansa Fuze player read high capacity microSD cards?
Yes, the Sansa Fuze
TM
player can read and write to both microSD and microSDHC cards.
How do I power reset my Sansa Fuze player?
To reset your Sansa Fuze
TM
player, slide the power button up and hold it for approximately
10 seconds.
