Samsung WF46BG65 A Series, User Manual, Page: 62 / 308

Engl
ish
Troubleshooting
English 62
Problem Action
Excessive vibrations or
makes noise.
• Make sure the washer is installed on a level, solid floor that is not
slippery. If the floor is not level, use the leveling feet to adjust the
height of the washer.
• Make sure the shipping bolts are removed.
• Make sure the washer is not in contact with any other object.
• Make sure the laundry load is balanced.
• The motor can cause noise during normal operation.
• Overalls or clothes with metallic decorations can cause noise while
being washed. This is normal.
• Metal objects such as coins can cause noise. After washing, remove
these objects from the drum or filter case.
• Redistribute the load. If only one item of clothing needs washing,
such as a bathrobe or pair of jeans, the final spin result might be
unsatisfactory, and a "
Unbalanced laundry detected " check message
will be shown in the display.
Does not drain and/or
spin.
• Make sure the drain hose is not kinked between the unit and drain
system. If you encounter a drain problem, call for service.
• Make sure the drain filter is not clogged.
• Close the door and tap and hold .
For your safety, the washer will not tumble or spin unless the door is
closed.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is connected to a drain system that is not
clogged.
• If the washer is not supplied with sufficient power, the washer will
temporarily not drain or spin. As soon as the washer regains sufficient
power, it will operate normally.
• Make sure the drain hose is positioned correctly, depending on the
connection type.
• Clean the drain filter as it may be clogged.
The door does not open.
• Tap to stop the washer.
• It may take a few moments for the door lock mechanism to disengage.
• The door will not open until 3 minutes after the washer has stopped or
the power has been off.
• Make sure all the water in the drum is drained.
• The door may not open if water remains in the drum. Drain the drum
and open the door manually.
• Make sure the door lock light is off. The door lock light turns off after
the washer has drained.
• Power Off and restart the unit.
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