Samsung WF397UTPA SERIES, User Manual

Page: 35 / 144

troubleshooting _35
iNFoRMATioN CoDES
The washer may display information codes to help you better understand what is occurring with your
washer.
COdE SymbOl mEANING SOlUTION
dc
Unbalanced load prevented your
washer from spinning.
Redistribute the load, press the Start/
Pause button.
dS
Door is open when washer is running. Close the door tightly and restart the cycle.
If the code reappears, call for service.
fl
Your washer failed to lock the door. Close the door tightly and restart the
cycle.
If the code reappears, call for service.
Hr
This error code appears when the
heater is 96 °C or above.
Call for service.
lE
Your washer has tried to fill, but has not
reached the proper water level.
Call for service.
lE(1E)
Leak problem or Waterlevel Sensor has
an abnormal reading.
Call for service.
lO
The door will not unlock. Make sure the door is firmly closed.
Press the Power button to turn off your
washer, then turn it on again. If the
code reappears, call for service.
nd
Your washer is not draining.
It can also mean that the unit senses a
small clog while draining.
Clean the drain filter. Then, clean the
debris filter (See page 30).
If you are in the middle of a wash you
can try this first:
1. Turn off the unit for 10 seconds and
then turn it on again.
2. Select the Spin Only cycle (See page
24).
3. Press the Start/Pause to drain the
water.
If it still does not drain, call for service.
nf
Your washer has tried to fill but was
unsuccessful.
Make sure the water faucets are open all
the way. Check for kinked hoses.
Check the inlet screens on the fill hoses.
If you use a Flood Safety Device, then
please remove the device and connect
the water hoses directly to the unit.
Check if the hot water supply hose is
connected.
You must connect the hot water supply
hose because hot water is supplied by
the Auto Temperature Control (A.T.C.)
function if the temperature of the cold
water is lower than 59°F.
05 tr
oubleshooting
WF405ATPA-03145A-06_EN.indd 35 2013-3-5 17:26:51