Samsung WD19N8710K Series, User Manual

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Troubleshooting
English 60
Troubleshooting
Information codes
If the washing machine fails to operate, you may see an information code on the screen.
Check the table below and try the suggestions.
Code Action
4C
Water is not supplied.
• Make sure the water taps are open.
• Make sure the water hoses are not clogged.
• Make sure the water taps are not frozen.
• Make sure the washing machine is operating with sufficient
water pressure.
• Make sure that the cold water tap and the hot water tap are
properly connected.
• Clean the mesh filter as it may be clogged.
• All buttons will be disabled for 3 minutes after the
information code appears.
4C2
• Make sure the cold water supply hose is firmly connected to
the cold water tap. If it is connected to the hot water tap, the
laundry may be deformed with some cycles.
5C
Water is not draining.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is positioned correctly, depending
on the connection type.
• Clean the debris filter as it may be clogged.
• Make sure the drain hose is straightened all the way to the
drain system.
• If the information code remains, contact a customer service
centre.
dC
Operating the washing machine with the door open.
• Make sure the door is properly closed.
• Make sure laundry is not caught in the door.
OC
Water has overflowed.
• Restart after spinning.
• If the information code remains on the display, contact a local
Samsung service centre.
Untitled-3 60 6/18/2019 5:27:19 PM