APPENDIX
Troubleshooting
Before calling for service, review the problems and solutions below. If none of the suggested
solutions resolve your problem, please visit our website at www.samsung.com or call Samsung
Customer Care. Note that you will be charged for any service calls in which no defects were
found.
Problems
Solutions
The vacuum cleaner does
not work.
• Check the battery level and charge the battery.
• Check whether the product is turned off, and then press the
power button to turn it on.
• Check whether the pipe, dustbin or brush is blocked.
• Check whether the washable micro filter is inserted correctly.
• If the vacuum has not been used for a long time, charge the
battery.
• If the battery dies, replace the battery.
Suction force decreases
suddenly and the vacuum
makes a vibrating sound.
• Check whether a brush, dustbin or pipe is clogged with foreign
matter and remove it.
• Check whether the pipe, dustbin is fully filled with dust. If it is,
empty the bin.
• Check whether the filter is dirty. If it is, clean the filter.
The vacuum cleaner
cannot be charged.
• Confirm that the voltage provided to the wall mount matches
the requirements of the wall mount.
• Check if the vacuum cleaner is turned on, and then check if the
LED of the battery level indicator is turned on.
• Check if foreign matter (dust) is on the charging terminal.
Remove any foreign matter with a cotton swab or soft cloth.
The spinning brush (drum)
inside a brush does not
work.
• When the spinning brush stuck display is turned on, turn off the
vacuum and check whether the brush is clogged with foreign
matter. If so, remove the foreign matter and restart the vacuum.
• Check if the vacuum cleaner is turned on and then turn it off
and on again.
– For the Soft Action Brush and Wet brush, if the overheating
prevention device of the brush motor operates, it may take
about 30 minutes to cool the motor.
An odor is coming from
the air outlet or filter of
the vacuum cleaner.
• Empty the dustbin and clean the filters frequently.
– As your vacuum cleaner is a new product, it may have a slight
odor for the first 3 months after purchase.
– If you use the vacuum cleaner frequently, accumulated dirt in
the dustbin or dust on the filter may generate an odor.
• Replacement filters are available at your local Samsung service
agent.
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