This warranty is only to be used in Korea, and as this will
not be published again, please keep this safely with the
operation manual.
Service without charge
Service with charge
Customer’s pattern of damage
Contents of compensation
When an important repair is required within 10 days after the purchasing date.
When an important repair is required within 1 month after the purchasing date.
The damage occurred during the transport process and product installation when purchasing the product
The failure, for which important repair is required, occurred to the exchanged product within 1 month.
When the exchange is impossible
When up to the 2nd time of failures are generated with the same defect.
When the 3rd failure is generated with the same defect.
When the 5th failure is generated with different defect.
In the case when the servicing enterprise loses the product for which the repair has been requested by customer
In the case when the repair becomes impossible as the component for repair is not being possessed within the component possession period.
When the repair is impossible even though the components is available.
In the case when the repair is impossible.
In the case when the repair is possible.
Repair is
possible
When failures
on the
performance,
function are
occurred
under normal
use state
within the
component
possession
period
In the case of failure due to
intention, mistake of customer
Exchange of product or reimbursement of purchasing price
Exchange of product or repair without charge
Exchange of product
Reimbursement of purchasing price
Repair without charge
Exchange of product or reimbursement of purchasing price
Exchange of product after collecting the amount corresponded to the repair with charge
Repair with charge
Not applicable
Repair with charge
Repair with charge
Repair with charge
Reimbursement by adding 10% to the amount for which
fixed amount depreciation has been conducted.
Reimbursement after conducting the fixed amount depreciation
Exchange of product by applying depreciation after collecting the amount corresponded to the repair with charge
Repair with charge
Within the warranty period
After the warranty period
2. In the case of the failure due to the mistake of customer
When failure is occurred due to the negligent handling of customer or erroneous repair
- When failure is occurred through erroneous use of electric capacity
- When failure or damage is occurred due to the external impact or dropping etc.
- When failure is occurred through the use of consumables, optional items which have not been
designated by this company.
- When failure is occurred through the repair by the person who is not the technician of Samsung
Electronics Service Inc. which is the entrusted service company of Samsung Electronics Inc. and
of the cooperation company.
- When failure is occurred because of not following the “precautionary items” in the operation
manual.
3. Other cases
When failure is occurred due to the natural disasters (lightening, fire, sea water damage, flood
damage, etc.)
In the case when the life of consumables is exhausted (battery, oscillator, lamps, drum, filters, etc.)
1. In the case when it is not the failure of product such
as washing of the device, adjustment, operational
instruction, or installation etc.
- Simple adjustment without operational instruction and disassembly
- Problems from external environment such as internet, antenna,
and wire signal etc.
- Initial installation of the delivered product
※ When installed by service after the purchasing, the service
charge will be requested.
- Deterioration of installation due to the movement of product,
removal etc.
- Handling of filters and removing of foreign material from
accessories (hose, brush, and pipe etc.)
- Description of failure due to other company’s product (including
software)
※In the case of use by converting to business purpose with general product, half of the warranty period will be applied.
※In the case of no-failure, if service is requested, corresponding charges will be requested, therefore, always read the operation manual carefully.
