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Troubleshooting
If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not
addressed in the Troubleshooting section, contact the Samsung Call Center.
Getting Support
Get help directly from Samsung if you have a problem with your TV.
Getting support through Remote Management
Settings
Support
Remote Management
Try Now
After consenting to our service agreement, you can use
Remote Management
to access Remote Support and have a
Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the web.
You can also turn
Remote Management
on and off.
"
You can also start this function by pressing and holding the
button for 5 or more seconds.
"
This function requires an Internet connection.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
●
Diagnose
your TV
●
Adjust the TV settings
for you
●
Perform a factory reset on your TV
●
Install recommended
firmware updates
How does Remote Support Work?
You can easily get Samsung Remote Support service for your TV:
1.
Call the Samsung Contact Center and ask for remote support.
2.
Open the menu on your TV and go to the
Support
section. (
Settings
Support
)
3.
Select
Remote Management
, then read and agree to the service agreements. When the PIN screen appears,
provide the PIN number to the technician.
4.
The technician will then access your TV.
