4-6. Smart Hub
Go to
Menu
£
Support
£
Self Diagnosis
£
Smart Hub Connection Test
<TV>
<Samsung Server>
<Router>
<Internet>
Network / Gateway
1.
If it Fails:
•
TV to Router Connection Test in "
9
Network Trouble shooting
"
DNS Test
2.
If it Fails:
•
DNS
9
setting in "Network Settings"
If DNS is set manually:
•
Settings are correct (may be set to 8.8.8.8 to prevent Netflix issues)
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If it still fails:
•
DNS Test with setting to Auto Mode
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If it fails both Manual & Auto problem is ISP or Router.
•
ISP Blocking
3.
If it Fails:
•
Internet Service Provider is Active.
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With DNS setting at 8888.
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With Hot Spot.
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Samsung Server Test
4.
If it Fails:
•
Network Status.
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If OK:
•
Reset Smart Hub.
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Terms of Agreement are accepted.
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Samsung Apps
5.
If it Fails:
•
Reset
9
Smart Hub.
Samsung Apps load correctly.
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Perform "
9
Apps Reset
" in Factory Mode.
Go to Smart Hub and complete Terms of Agreement and set up information.
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Samsung Apps load correctly.
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Before selecting an App, allow Apps to load or failure wilre-occur.
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4-14
4. Troubleshooting
