Samsung UN40C8000XM, Service Manual

Page: 11 / 60

4-4
4. Troubleshooting
Troubleshooting about new functions
„
Problem
Possible Solution
AllShare (General) •
I see no device connected to AllShare. To use a device connected to AllShare, the device must be connected to PC •
Share Manager which is the DLNA server for MediaPlay and to a cell phone that
has the Connected Home or Screen Share function which are found on Samsung
Smartphones.
Check that the PC Share Manager is enabled, the Samsung TV is set to allow
•
connections and the ScreenShare function on the connected cell phone is enabled.
To use the cell phone’s Connected Home function, check that the shared folder is
•
set and the Share mode is ‘On.’
I tried to play a video from my cell phone
using the Connected Home function on the
Samsung TV but the video would not display
on the TV.
When a video is transmitted from Connected Home to a TV for the first time, the •
settings screen that allows transfer to a TV is displayed.
Check that the transfer was not set to be rejected on this settings screen. If you
•
have set the cell phone to ‘Blocked’ in the ‘Media’ options of the AllShare settings,
please change the setting to ‘Unblocked’ and retry.
A video that can be played on my cell phone
cannot be played on my TV.
Please check the resolution and display format provided by MediaPlay of the TV. •
I cannot resume playback of a video using
Connected Home.
The resuming function is not supported for a video played on a cell phone. •
When I play a video through Connected
Home, I get intermittent picture loss.
An 801.11b/g bandwidth network is used between a cell phone and a sharing •
device. There may be frequent buffering for HD quality videos, this also depends
on the condition of the wireless connection.
Please optimize your wireless Internet environment settings (avoid using wireless
•
Internet or bluetooth altogether if possible) or lower the picture quality of the video.
AllShare (Notification) •
Can all devices with the DLNA function be
recognized through Notification?
Only Samsung software and devices with the DLNA server function can be •
recognized through Notification.
Can I use all the services related to DLNA? Presently, you can only use the services related to ScreenShare and MediaPlay. •
We will launch a new DLNA service in the future.
The notification screen that appears after
a device connects disappears within a few
seconds.
How can I access this connected device
again?
The DLNA Notification is only displayed when a device is first connected to a TV. •
To access the device again, please use the AllShare menu.
AllShare (ScreenShare Client) •
I cannot find the RUIS on my cell phone. Check that the cell phone is connected to the wireless sharing device correctly. 1.
Check that the DTV is connected either using a network cable or wirelessly to the 2.
wireless sharing device correctly.
Confirm the IP address and subnet mask to ensure that the cell phone and DTV
3.
are connected to the same network.
Check that the RUIS on the cell phone is enabled.
4.
If the RUIS on the cell phone is enabled, please disable it and then enable it again. 5.