Samsung UE B7000WW Series, Service Manual

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4-6
4. Troubleshooting
I cannot play files with the wmv or flv
extension.
DLNA Video Play The video play function is not supported for files with these
extensions.
I cannot use the 20 second Seek
function while playing at 2x Fast
Forward.
DLNA Video Play To use the Seek function while playing at 2x Fast Forward,
press the Play button to first make the playing speed
normal. After that, you will be able to use the Seek function.
Although I can play some files, I cannot
play others even if they have the same
resolution and format.
DLNA Video Play For unsupported videos, some videos at a certain
resolution and format may be played.
I can run Trick and Seek with a USB
device, but I cannot run Trick and Seek
with DLNA.
DLNA Video Play For DNLA, Trick is not supported. And only Seek is
supported for PS and TS.
How can I show captions? DLNA Video Play Only the first language is displayed.
When I enter Internet@TV, the
“Connecting to the service...” warning
message box appears where I can
select either Retry or Cancel, and I
cannot enter Internet@TV. (The Panel
Bar is not displayed.)
An explanation of
Internet@TV
This happens when normal information is not received
from the Internet@TV after purchasing the TV. In this case,
connect the Internet cable and then try again.
Although I can enter Internet@TV, I
cannot connect to the service.
An explanation of
Internet@TV
This happens when Internet@TV has been properly
connected at least once but the Internet is not currently
connected. In this case, connect the Internet cable and try
again.
When the network is connected,
I cannot connect to some of the
information.
An explanation of
Internet@TV
This happens when the CP sends incomplete information.
In this case, reconnect to the Internet and try again.
Photos are not displayed or are
displayed intermittently in the Detailed
News View.
An explanation of
Internet@TV
This may occur due to a slow Internet speed. Retry and
ask your Internet Service Provider about the low data rate
problem.
The Mode information of the News
changes. (E.g. ‘Entertainment’ was in
the News mode list, but it has been
removed from the list.)
An explanation of
Internet@TV
The Mode information of the News is simply displayed as it
is provided by the CP and is not relevant to the TV.
The displayed stock price is different
from the current price.
An explanation of
Internet@TV
The corresponding information is supplied by CP and is
not relevant to the TV. The information provided by the CP
is delayed information and the announcement informing
the viewer that the information is delayed information is
displayed in the service.