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Other issues
Use these procedures to resolve other issues that may occur in relation to the product.
The problem
Try this!
The TV is hot.
Watching TV for an extended period of time causes the panel to generate heat.
The heat from the panel is dissipated through internal vents running along the top of the TV.
The bottom, however, may feel hot to the touch after extended use.
Children watching TV need constant adult supervision to prevent them from touching the
TV.
This heat, however, is not a defect and does not affect the TV's functionality.
The TV smells of plastic.
This smell is normal and will dissipate over time.
The settings are lost after
5 minutes or every time the
TV is turned off.
If
Usage Mode
is set to
Retail Mode
, the TV's audio and video settings are automatically
reset every 5 minutes.
Change
Usage Mode
to
Home Mode
.
•
Settings
General
System Manager
Usage Mode
The TV is tilted to the side.
Remove the base stand from the TV and reassemble it.
The stand is wobbly or
crooked.
Refer to the Quick setup guide and make sure that the stand is assembled correctly.
A POP (TV’s internal banner
ad) appears on the screen.
Change
Usage Mode
to
Home Mode
.
•
Settings
General
System Manager
Usage Mode
The TV is making a popping
noise.
The expansion and contraction of the TV's outer casing may cause a popping noise.
This does not indicate a product malfunction.
The TV is safe to use.
The TV is making a
humming noise.
Your TV utilises high-speed switching circuits and high levels of electrical current.
Depending on the TV's brightness level, the TV may seem slightly noisier than a
conventional TV.
Your TV has undergone strict quality control procedures that meet our demanding
performance and reliability requirements.
Some noise coming from the TV is considered normal and is not an acceptable cause for an
exchange or refund.
The software update over
the Internet has failed.
Check the network connection status.
•
Settings
General
Network
Network Status
If the TV is not connected to a network, connect it to a network.
The upgrade stops if you already have the latest software version.
