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Correct posture to use the product

Use the product in the correct posture as follows:

 

Straighten your back.

 

Allow a distance of 45 to 50cm between your eye and the screen, and look slightly downward at 
the screen.

 

Keep your eyes directly in front of the screen.

 

Adjust the angle so light does not reflect on the screen.

 

Keep your forearms perpendicular to your upper arms and level with the back of your hands.

 

Keep your elbows at about a right angle.

 

Adjust the height of the product so you can keep your knees bent at 90 degrees or more, your heels 
attached to the floor, and your arms lower than your heart.

 

Do the Eye excercises or blink frequently, then eye fatigue will be relieved.

Driver Installation

 

You can set the optimum resolution and frequency for this product by installing the corresponding drivers.

 

To install the latest version of the product driver, download it from the Samsung website at http://www.
samsung.com.

Setting Optimum Resolution

An information message about setting optimum resolution will appear if you power on the product for 
the first time after purchase.
Select a language on information message and change the resolution on your PC to the optimum 
setting.

 

If the optimum resolution is not selected, the message will appear up to three times for a specified time 
even when the product is turned off and on again.

 

If you want to set the optimum resolution for your computer. Please refer to (

Q&A

) → “

How can I change the 

resolution?

List of graphic cards supporting HDR10

HDR10 is accessible only on Windows 10 systems equipped with graphic cards that support Play Ready 
3.0 Digital Rights Management (for protected HDR content). Use graphic cards listed below for HDR10.

 

NVIDIA GeForce 1000 series or higher

 

AMD Radeon™ RX 400 series or higher

 

Intel UHD Graphics 600 series or higher

 

Graphic cards that support hardware-accelerated 10-bit video decoding for HDR video codecs are 
recommended.

Summary of Contents for U28R55 Series

Page 1: ... entirety without the authorization of Samsung is prohibited Trademarks other than that of Samsung are owned by their respective owners An administration fee may be charged in the following situations a An engineer is called out at your request but it is found that the product has no defect i e where the user manual has not been read b You bring the unit to a repair centre but it is found that the...

Page 2: ...AMSUNG MAGIC Upscale 25 HDMI Black Level 25 Eye SaverMode 25 Game Mode 25 Response Time 25 Screen Ratio 26 Screen Adjustment 26 Configuring the PIP PBP Settings PIP PBP Mode 27 Screen Size 28 Position 28 Sound Source 28 Source 28 Screen Ratio 29 Contrast 30 Connecting and Using a Source Device Read below before installing the product 19 Connecting and Using a PC 19 Connection Using the HDMI Cable ...

Page 3: ...the firmware from the website 38 System Requirements 38 Troubleshooting Guide Requirements Before Contacting Samsung CustomerService Centre 39 Product diagnosis Screen issue 39 Checking the Resolution and Frequency 39 Check the following 39 Q A 41 Adjusting OSD On Screen Display settings Transparency 31 Position 31 H Position 31 V Position 31 Language 31 Display Time 31 Setup and Reset Self Diagno...

Page 4: ...O USER SERVICEABLE PARTS INSIDE REFER ALL SERVICING TO QUALIFIED PERSONNEL This symbol indicates that high voltage is present inside It is dangerous to make any kind of contact with any internal part of this product AC voltage Rated voltage marked with this symbol is AC voltage This symbol indicates that this product has included important literature concerning operation and maintenance DC voltage...

Page 5: ...th to wipe the exterior of the product clean 5 Connect the power cord to the product when cleaning is finished 6 Power on the product and PC Electricity and Safety Warning Do not use a damaged power cord or plug or a loose power socket Do not use multiple products with a single power socket Do not touch the power plug with wet hands Insert the power plug all the way in so it is not loose Connect t...

Page 6: ...ren Edible oil such as soybean oil may damage or distort the product Keep the product away from oil pollution And do not install or use the product in the kitchen or near the kitchen stove Caution Do not drop the product while moving Do not set down the product on its front When installing the product on a cabinet or shelf make sure that the bottom edge of the front of the product is not protrudin...

Page 7: ...rm power off the product and remove the power cable Do not drop objects on the product or apply impact Do not move the product by pulling the power cord or any cable If a gas leakage is found do not touch the product or power plug Also ventilate the area immediately Do not lift or move the product by pulling the power cord or any cable Do not use or keep combustible spray or an inflammable substan...

Page 8: ...g apparatus Otherwise a fire may result Keep the AC DC adapter in a well ventilated area If you place the AC DC power adapter hanging with the cord input facing upwards water or other foreign substances could enter the Adapter and cause the Adapter to malfunction Make sure to rest the AC DC power adapter flat on a table or the floor Do not hold the product upside down or move it by holding the sta...

Page 9: ...icator and works as Power On Power button Power LED Off Power saving mode Power LED Blinking Power Off Power button Power LED On The Power LED operation can be swapped by changing in the menu System PowerLED On Function Key Guide may vary depending on the function or product model Please refer to the actual product Press the power button on the JOG button to turn it on or off Function Key Guide Pr...

Page 10: ...other users from changing settings Enable Disable To enable or disable the on screen display menu lock display the Menu screen move the JOG button to the right to go to the next stage and then press and hold the button to the left for10 seconds until the Function Key Guide disappears If the on screen display menu lock is enabled Brightness and Contrast can be adjusted Eye SaverMode is available In...

Page 11: ... DOWN Move the option LEFT Exit the menu Function Key Guide Close Sublist without saving value Value decreases in the slider RIGHT Move to sublist Value increases in the slider PRESS ENTER Save the value and close Sublist Direct Key Guide On the Direct Key Guide screen the following menu options appearwhen the product screen is switched on or the input source is changed Eye Saver Mode Volume Featu...

Page 12: ...een Size is set to PBP Mode Changing the Volume setting You can adjust Volume by moving the JOG button left or right if no OSD menu is displayed Volume 50 Mute The displayed image may differ depending on the model If the audio quality of a connected input device is poor the Auto Mute function on the product may mute the sound or cause choppy audio when applying the headphones or speakers Set the i...

Page 13: ... HDMI IN 2 Connects to a source device using an HDMI cable or HDMI DVI cable DP IN Connects to a PC using a DP cable SERVICE Use a USB memory stick to perform software upgrade DC19V Connects to the AC DC adapter Upgrading the Software via USB 1 Connect a USB memory to the SERVICE port shown in the figure HDMI IN1 HDMI IN 2 DP IN DC 19V SERVICE When the screen is on press the JOG button to display ...

Page 14: ... follow the naming conventions for the UR55 model e g M R55 UGDA four digit number bin The is the screen size in inches the is the version number and the four digit number is the checksum For example M R5528UGDA 0804 0 1899 bin conforms to the naming conventions for the UR55 28 model and should be copied to the root directory 4 If the No valid update files found Please check yourUSB device and try...

Page 15: ... depend on the manufacturer Refer to the user guide provided with your anti theft locking device for details To lock an anti theft locking device 1 Fix the cable of your anti theft locking device to a heavy object such as a desk 2 Put one end of the cable through the loop on the other end 3 Insert the locking device into the anti theft lock slot at the back of the product 4 Lock the locking device...

Page 16: ...e VESA standard screw specifications Screws that are too long may cause damage to the inside of the product Forwall mounts that do not comply with the VESA standard screw specifications the length of the screws may differ depending on the wall mount specifications Do not fasten the screws too firmly This may damage the product or cause the product to fall leading to personal injury Samsung is not ...

Page 17: ...n in the figure Check that the stand neck is firmly connected Tightly fasten the connecting screw at the bottom of the stand base Place the protective Styrofoam cushion included in the package on the floor and place the product facing down on the Styrofoam as shown in the image If Styrofoam is unavailable use a thick sitting mat 5 6 Hold the main body of the product with your hand as shown by the ...

Page 18: ...r and place the product facing down on the Styrofoam as shown in the image If Styrofoam is unavailable use a thick sitting mat To disassemble the stand from the monitor be sure to press the lower part of the monitorwith one hand and shake the stand from side to side with the other hand to make some gap between them Press the lower part of the monitorwith one hand and pull the stand with the other ...

Page 19: ...ack to the product and the external device 4 After installation is completed make sure you read the user guide to acquaint yourself with the product functions precautions and other information required to use the product properly Connecting and Using a PC Select a connection method suitable foryour PC Connecting parts may differ in different products Provided ports may vary depending on the produc...

Page 20: ... m in length is recommended Using a cable longer than 1 5 m can affect the picture quality Connecting to headphones or earphones Use headphones or earphones when activating sound with an HDMI HDMI or DP cable The headphones or earphones jack supports only the 3 conductor tip ring sleeve TRS type Connecting the Power 1 3 HDMI IN1 HDMI IN 2 DP IN SERVICE DC 19V HDMI IN1 HDMI IN 2 DP IN DC 19V SERVIC...

Page 21: ...to their port and route them through the ring on the back of the stand Push the cables further close to the stand Route the cables through the HOLDER CABLE 4 5 Secure the HOLDER CABLE to the stand HOOK type Cables arrangement is complete View from the front ...

Page 22: ...uct driver download it from the Samsung website at http www samsung com Setting Optimum Resolution An information message about setting optimum resolution will appear if you power on the product for the first time after purchase Select a language on information message and change the resolution on your PC to the optimum setting If the optimum resolution is not selected the message will appear up t...

Page 23: ...st and brightness as required Standard Obtain a picture quality suitable for editing documents or using Internet Cinema Obtain the brightness and sharpness of monitors suitable for enjoying video and DVD content Dynamic Contrast Obtain balanced brightness through automatic contrast adjustment In AV mode When the external input is connected through HDMI DP and PC AV Mode is set to AV SAMSUNG MAGICB...

Page 24: ...ble when PIP PBP Mode is set to On Color Adjust the tint of the screen This menu is not available when SAMSUNG MAGICBright is set to Cinema or Dynamic Contrast mode This menu is not available when Game Mode is enabled This menu is not available when Eye SaverMode is enabled Not available when PIP PBP Mode is set to On Red Adjust the red saturation level Values closer to 100 mean greater intensity ...

Page 25: ...t a certain AV resolution such as 720P 60 Hz and1080P 60 Hz Eye Saver Mode Set to an optimum picture quality suitable for eye relaxation TÜV Rheinland Low Blue Light Content is a certification for products which meet requirements for lower blue light levels When Eye SaverMode is On the blue light that wavelength is around 400nm will decrease and it will provide an optimum picture quality suitable ...

Page 26: ...the ports provided with the product Changing the Screen Ratio is available when the following conditions are satisfied The input source is 480p 576p 720p or1080p and product can display normally Not every model can support all of these signals This can only be set when the external input is connected through HDMI DP and PC AV Mode is set to AV Screen Adjustment This option is only available when P...

Page 27: ...ution is selected go to Control Panel Display Screen Resolution and click Detect on the PC Instructions are based on Windows 7 If the screen is blank when the resolution is set to the optimum resolution change the resolution to 1280 x 1024 The screen may flicker briefly or appear after a delay when you enable or disable the PIP PBP function or when you change the screen size with the PIP PBP funct...

Page 28: ...de appears move the JOG button LEFT to select the icon and then press the JOG button The same PBP source setting menu appears The mode switches in the order of DisplayPort HDMI1 HDMI2 PIP Mode available in PIP mode Screen Size The input source for the sub screen changes With the exception of the current input source for main screen the other two input sources can be selected Use the function key a...

Page 29: ...port all of these signals This can only be set when the external input is connected through HDMI DP and PC AV Mode is set to AV PIP Mode available in PIP mode Screen Size In PC mode Auto Display the picture according to the aspect ratio of the each screen input source Wide Display the picture in full screen regardless of the aspect ratio of the each screen input source In AV mode 4 3 Display the p...

Page 30: ...30 Contrast PBP Mode available in PBP mode Screen Size Adjust the contrast level for each screen PIP Mode available in PIP mode Screen Size Adjust the contrast level for sub screen ...

Page 31: ...ice to improve quality Transparency Set the transparency for the menu windows Position H Position Move the menu position to the left or right V Position Move the menu position up or down Language Set the menu language A change to the language setting will only be applied to the onscreen menu display It will not be applied to other functions on your PC Display Time The OSD menu will automatically d...

Page 32: ...n PIP PBP Mode is set to On 1 Use the Function Key Guide and go to System Self Diagnosis Self Diagnosis DisplayPort Ver HDMI Mode FreeSync Eco Saving Plus Off Timer Plus PC AV Mode System 1 2 2 0 Off Off Perform this test when you experience a problem with your monitor s picture Return 2 Select OK when the following screen is prompted OK The test screen will now be shown Please look carefully at t...

Page 33: ...port on your monitor Reset your monitor by pressing the jog button on the monitor and selecting System Reset All Replace the cable with the one enclosed with your monitor OK DisplayPort Ver Select the DisplayPort version to use Incorrect settings may cause the screen to go blank If this occurs check the device specifications If the product when set to DisplayPort is displaying the message Check th...

Page 34: ...on of the output frequency from the graphics card The response rate during the game may fluctuate depending on the resolution A higher resolution generally decreases the response rate The sound quality of the monitor may be degraded If you encounter any issues when using the function contact the Samsung Service Centre If you change the screen resolution while the function is On the screen may inte...

Page 35: ...rgy compared to the maximum brightness Off Timer Plus Configuring Off Timer Off Timer Turn on Off Timer mode Turn Off After The off timer can be set within a range of 1 to 23 hours The product will automatically power off after the specified number of hours This option is only available when Off Timer is set to On For products for the market in some regions the Off Timer is set to automatically ac...

Page 36: ...e HDMI DisplayPort PC or AV Source Detection Select either Auto or Manual as the method to recognise input source Not available when PIP PBP Mode is set to On Key Repeat Time Control the response rate of a button when the button is pressed Acceleration 1 sec or 2 sec can be selected If No Repeat is selected a command responds only once when a button is pressed Power LED On Configure the settings t...

Page 37: ...rove quality Information View the current input source mode frequency and resolution that are in use and the current product version Information Picture PIP PBP OnScreen Display System Information Information Exit HDMI x kHz Hz Current Version The displayed image may differ depending on the model PIP Information Picture PIP PBP OnScreen Display System Information Exit HDMI x kHz Hz DisplayPort Cur...

Page 38: ...tcut icon does not appear press the F5 key Restrictions and Problems with the Installation The Easy Setting Box installation may be affected by the Graphics Card Motherboard and the Networking Environment Upgrade by downloading the firmware from the website Visit the Samsung website at http www samsung com enter the product model and download the firmware file For details on how to upgrade refer t...

Page 39: ...PC and ensure the connectors are locked Blank spaces are found on all four sides of the screen when an HDMI cable is connected to the product and PC The blank spaces found on the screen have nothing to do with the product Blank spaces on the screen are caused by the PC or graphics card To resolve the problem adjust the screen size in the HDMI or DVI settings for the graphics card If the graphics c...

Page 40: ...o dark Adjust Brightness and Contrast Screen colour is inconsistent Change the Color settings The colours on the screen have a shadow and are distorted Change the Color settings White does not really look white Change the Color settings There is no image on the screen and the power LED blinks every 0 5 to1 second The product is operating in power saving mode Press any key on the keyboard or move t...

Page 41: ...en refresh rate under Monitorsettings How can I change the resolution Windows 7 Go to Control Panel Appearance and Personalization Display Screen Resolution Adjust Resolution Windows 8 Windows 8 1 Go to Settings Control Panel Appearance and Personalization Display Adjust Resolution and adjust the resolution Windows 10 Go to Settings System Display Advanced display settings and adjust the resolutio...

Page 42: ...perature 20 C 45 C 4 F 113 F Humidity 5 95 non condensing Plug and Play This product can be installed and used with any Plug and Play compatible systems Two way data exchange between the product and PC system optimises the product settings Product installation takes place automatically However you can customise the installation settings if desired Panel Dots Pixels Due to the nature of the manufac...

Page 43: ...he graphics card user manual Displayport Resolution Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity H V IBM 720 x 400 31 469 70 087 28 322 VESA 640 x 480 31 469 59 940 25 175 MAC 640 x 480 35 000 66 667 30 240 VESA 640 x 480 37 861 72 809 31 500 VESA 640 x 480 37 500 75 000 31 500 VESA 800 x 600 35 156 56 250 36 000 VESA 800 x 600 37 879 60 317 40 000 VESA 800 x 600 48...

Page 44: ... 400 31 469 70 087 28 322 VESA 640 x 480 31 469 59 940 25 175 MAC 640 x 480 35 000 66 667 30 240 VESA 640 x 480 37 861 72 809 31 500 VESA 640 x 480 37 500 75 000 31 500 VESA 800 x 600 35 156 56 250 36 000 VESA 800 x 600 37 879 60 317 40 000 VESA 800 x 600 48 077 72 188 50 000 VESA 800 x 600 46 875 75 000 49 500 MAC 832 x 624 49 726 74 551 57 284 VESA 1024 x 768 48 363 60 004 65 000 VESA 1024 x 768...

Page 45: ...mber of a horizontal cycle is called horizontal frequency Horizontal frequency is measured in kHz Vertical Frequency Repeating the same picture dozens of times per second allows you to view natural pictures The repeat frequency is called vertical frequency or refresh rate and is indicated in Hz This product can be set to only one resolution for each screen size to obtain the optimum picture qualit...

Page 46: ...ogramme If customer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation additionally after purchasing a product through home shopping or online A Product damage caused by customer s fault Product damage caused by customer s mishandling orwrong repair If a product damage...

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