Issues
Solutions and Explanations
Network Connection
The wireless network
connection failed.
Make sure the product is connected to a wireless IP sharer (router).
Software Update over the
network fails.
Run
Network Status
in
Network
menu to confirm the connection.
If you have latest Software (SW) version, SW upgrade will not proceed.
Others
Purple/green rolling horizontal
bars and buzzing noise from
the product speakers with a
Component cable connection.
Remove the left and right audio connections from the Set-Top box. If the buzzing
stops, this indicates that the Set-Top box has a grounding issue. Replace the
Component video cables with an HDMI connection.
The picture won’t display in
full screen.
HD channels will have black bars on either side of the screen when displaying up
scaled SD (4:3) contents.
Black bars will appear on the top and bottom of the screen when you watch movies
that have aspect ratios different from your product.
Adjust the picture size options on your external device or the product to full screen.
A Mode Not Supported
message appears.
Check the supported resolution of the product, and adjust the external device’s output
resolution accordingly. Refer to the resolution settings of this manual.
Caption on product menu is
grayed out.
You cannot select the
Caption
menu if you have selected a source connected to the
product via HDMI or Component.
The external device’s
Caption
function must also be activated.
There is a plastic smell from
the product.
This smell is normal and will dissipate over time.
The product Signal
Information is unavailable in
the Self Diagnosis menu.
This function is only available for digital channels the product receives from an Antenna
/ RF /Coax connection.
The product is tilted to the
side.
Remove the base stand from the product and reassemble it.
The channel menu is grayed
out (unavailable).
The
Channel
menu is only available when you select the product source.
Your settings are lost after
30 minutes or every time the
product is turned off.
If the product is in the
Store Demo
mode, it will reset audio and picture settings every
30 minutes. Change the settings from
Store Demo
mode to
Home Use
mode using
the
Setup
procedure. Select
TV
in the
Source
using your remote, and go to
Menu
→
System
→
Setup
.
You have intermittent loss of
audio or video.
Check the cable connections and reconnect them.
Loss of audio or video can be caused by using overly rigid or thick cables. Make sure
the cables are flexible enough for long term use. If mounting the product to a wall, we
recommend using cables with 90 degree connectors.
You see small particles when
you look closely at the edge of
the frame of the product.
This is part of the product’s design and is not a defect.
The PIP menu is not available. PIP functionality is only available when you are using an HDMI, or Component source.
English - 126
English - 127
Other Information
