Troubleshooting
Menu
→
Support
→
Self Diagnosis
→
Troubleshooting
If the product seems to have a problem, first review this list of possible problems and solution. If none of the
troubleshooting tips apply, visit www.samsung.com/support or call Samsung customer Service.
Issues
Solutions and Explanations
Flickering and Dimming
If your Samsung Television is flickering or dimming sporadically, you may need to
disable some of its energy efficient features such as the
Energy Saving
feature. Follow
the steps below with your remote to turn these features off or on.
•
Energy Saving
:
Menu
→
System
→
Eco Solution
→
Energy Saving
Component Connections /
Screen Color
If you find that the color on your Samsung television’s screen is not correct or black
and white, first run a
Self Diagnosis
on the product to make sure there are no device
issues.
•
Self Diagnosis
:
Menu
→
Support
→
Self Diagnosis
→
Picture Test
If the problem does not appear in the Picture test, make sure:
•
Your connections are all consistent. For example, if you’ve used the AV In jack on
your product, make sure you have used the AV Out jack on your video source.
•
You have connected to your devices to the correct jacks. For example, if you use
the Component jacks, labeled Pb, Pr, and Y, to connect your product and video
source, make sure you have connected the blue Pb jack on the video source to
the blue Pb jack on the product, the red Pr jack on the source to the red Pr jack
on the product.
Screen Brightness
If you find that the colors on your Samsung product are correct but just a little too dark
or bright, try adjusting the following settings in the Picture option in the Main menu:
•
Backlight
,
Contrast
,
Brightness
,
Sharpness
,
Color
,
Tint (G/R)
and so on. Go in to
“
Picture
” on user Menu then try adjusting options mentioned above.
Unwanted Powering Off
If your Samsung product appears to turn off by itself, there may be an issue with either
your Timer settings or your Eco friendly
No Signal Power Off
feature.
First make sure
Sleep Timer
is not accidentally set. The Sleep Timer turns off the
product automatically after a certain period of time has passed.
•
Sleep Timer
:
Menu
→
System
→
Time
→
Sleep Timer
If the Sleep Timer is not activated, you may have engaged the
No Signal Power Off
or
Auto Power Off
feature.
•
No Signal Power Off
:
Menu
→
System
→
Eco Solution
→
No Signal Power Off
•
Auto Power Off
:
Menu
→
System
→
Eco Solution
→
Auto Power Off
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