Important Basic Concepts
Blocks
Blocks are the components used to build your individual customer application. All call flow is programmed using
these blocks. Each block type has a specific function, and can be chained together with other blocks to provide a
complete call processing solution.
There are 13 blocks available in the SVMi-8 as follows:
Announcement Block
Houses up to 15 minutes of recorded voice information for playback in an
audiotext application. It is associated with and managed by an Audiotext
Librarian.
Audiotext Librarian Block
Manages the Announcement Blocks, that together forms its Audiotext Library.
On-demand, it finds and plays the caller specified Announcement(s). Manages
Announcement Block retention, recording length and authorizations, and caller
replay options. It also controls the caller's path through its library.
Bye Block
Speaks a prompt, usually "Good-bye", then terminates the call session.
Directory Block
This is a utility that sets up the necessary parameters used in the subscriber’s
directory list.
EClass Block
This is a class of service block for extensions, and contains additional permis-
sions that apply to all extensions in this class.
Extension Block
Represents the subscriber to a caller. Houses subscriber's settings, personal
greetings, and call coverage controls such as call blocking and screening.
Contains Caller Option Processor and Designated Location facility for routing
callers to subscriber's current telephone, regardless of physical location.
Multiple subscribers, each with their own Extension Object, can effectively share
a single telephone.
List Block
Delivers recorded voice message to a list of mailboxes. May contain other lists
as members.
Mailbox Block
Receives, records, sends, and stores multimedia messages. Contains default
personal greeting, name and password for the subscriber. This block contains all
the parameters for the mailbox including pager and cell phone notification. One
usually exists for each phone on the system.
MClass Block
This is a class of service block for Mailboxes, and contains additional permis-
sions that apply to all Mailboxes in this class.
Menu Block
Speaks prompts to caller and routes on Input from caller entry. The Auto
Attendant Main Menu is an example of a menu block.
Mode Block
Answers incoming calls for assigned port(s) by mode, as assigned in the
Schedule Table. Collects and stores CallData in appropriate call session Memory
Registers. Can speak salutation prompts.
Query Block
Speaks a question/statement and expects to record a voice and or DTMF
response. Delivers recorded response to one or more mailboxes for transcrip-
tion.
Explanation of Default Configuration
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