66
FAQ
Problem
Action
The system does not turn on
and the LED indicator on the
front panel does not work at all.
Check if the power supply system is properly connected.
Check the system for the input voltage from the power source.
Video input is connected, but
some channels do not
display corresponding videos
Check the video output connecting the camera's webviewer.
Check if the network port is properly connected and the network setting
is set correctly
Go to ‘Menu>Device>Camera>Setup’ and enter ID/PW for camera
again.
Only display logo continuously.
Mainboard or software may defected. Call your service provider.
No screen displays on monitor
even it is connected.
Press ‘zoom’ button on remote controller for 5 seconds. It adjusts
display resolution automatically.
Can’t release triggered alarm
Change the ‘hour’ option on ‘menu>device>alarm>Schedule’ as ‘off’ or
‘Event’ mode.
Can’t access from PC to system
Check network cable is connected.
Check IP address configuration on PC.
Do network Ping Test.
Check if there’s another device which uses same IP address on
network.
System displays ‘NO HDD’ icon
and error message popup.
Check HDD connection status. If there’s no problem in connection
status, call your service provider and ask them to check HDD..
System doesn’t’ do recording.
Check live image first. If there’s no image on live, it won’t record.
Check recording configuration is correct. If not configured correctly, it
won’t record.
Recorded image quality is not
good.
Change ‘resolution’ and ‘bit rate’ option on ‘Menu>record>Record
profile’.
Recording frame rate is different
to configured frame on Camera
If a camera connect and use multi profiles, it would services less
frames than configured frame rate.. Set camera as same profile with
single stream as much as you can. In other words, make them same
as ‘Record , live and network profile’.
Can’t receive GPS signal.
Check GPS antenna connection status.
Place GPS Antenna evenly out of vehicle toward sky. If antenna
installation is wrong, it receives unstable data with magnetic bottom
pad
G-Sensor event triggered on
Stop status.
Remove the cable on IO Box and set dip switch properly according to
the vehicle’s moving direction and connect cable again.
Beep sound when power on
system.
Beep sound would be generated by event configuration setup. See
event setup.
When don’t use ‘Micro SD’, it would make beep sound until the HDD is
‘ready to use’ status. In case using Micro SD, data will be stored on it
until system temperature reaches to HDD writable point and it
switched to HDD when it reached to that temperature.
System still ‘on’ status after
ignition off.
Check ‘Shutdown Delay’ option on ‘Menu->System Information’.
System hold power on status during configured time.
