Get Started
15
Activate Your Phone
Follow the instructions below to activate your phone if it has not already been activated.
Depending on your account or how and where you purchased your phone, it may be ready to
use or you may need to activate it on your Sprint account.
●
If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
●
If you received your phone in the mail and it is for a new Sprint account or a new line of
service, it is designed to activate automatically.
When you turn the phone on for the first time, you should see a
Hands Free
Activation
screen, which may be followed by a
PRL Update
screen and a
Firmware
Update
screen. Follow the onscreen instructions to continue.
●
If you received your phone in the mail and you are activating a new phone for an existing
number on your account (you’re swapping phones), you can activate on your computer
online or directly on your phone.
Activate on your computer
:
• Go to
sprint.com/activate
and complete the online instructions to activate your
phone.
Activate on your phone
:
•
Turn on your new phone. (Make sure the old one is turned off.) Your phone will
automatically attempt Hands-Free Activation.
• Touch
Activate
to override auto-activation and start the manual activation
wizard.
• Follow the on-screen prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated, visit
sprint.com/support
for assistance. If you do not have access to the Internet, call Sprint
Customer Service at
1-888-211-4727
from another phone.
Tip
:
Do not press the
Power
button while the phone is being activated. Pressing the
Power
button cancels the activation process.
Note
:
If you are having any difficulty with activation, visit
sprint.com/support
.
