Common issues
Can’t Connect to Network or
Apps (For Internet supported
model only)
•
Make sure the TV has a network
connection (
MENU
>
Network
>
Network status
).
•
Contact your Internet service provider.
No Picture/Sound or Distorted
Picture/Sound from an External
Device
•
Make sure your connection to the
device is correct.
•
Perform a TV Self Diagnosis to identify
the problem (
MENU
>
Support
>
Self
Diagnosis
>
Sound
or
Picture Test
).
•
Change the picture size. (Use the
“
P.Size
” button on your remote.)
Poor Picture Quality
•
Select High Definition (HD) channels
or programs.
Your Settings are Lost after 30
Minutes
•
Change to Home Mode (
MENU
>
Support
>
Use Mode
>
Home Use
).
“Weak or No Signal” Displayed in
TV Mode/Cannot Find Channel
•
Press the
SOURCE
button on your
remote.
•
If the TV is not connected to a cable
or satellite box, run Auto Program
to search for channels (
MENU
>
Broadcasting
>
Auto Program
).
Can’t See All Apps or Apps Not
Working
•
Reset Smart Hub (
MENU
>
Smart
Hub
>
Smart Hub Reset
).
The stand is wobbly or crooked
•
Make sure the indicator arrows on the
stand and stand holder are properly
aligned.
The TV won’t turn on
•
Make sure all cables are fully inserted
and that the remote has batteries
installed.
My remote, gestures, and/or
voice does not work
•
The TV ships with protective stickers
covering some of the sensors. Make
sure all of the stickrs have been
removed.
[UH6400-QSG]BN68-05869A-01ENG.indb 10
2014-02-24 5:30:25
