Samsung SM-J600G/DS User Manual Download Page 3

Page: 3 / 169

Table of Contents

155  Device care
158 Apps
159  General management
160 Accessibility
160  Software update
161  User manual
161  About phone

Appendix

162 Troubleshooting

Settings

116 Introduction
116 Connections

117 Wi-Fi
119 Bluetooth
121 Data saver
122 SIM card manager (dual SIM

models)

122 Mobile Hotspot and Tethering
124 More connection settings

125 Sounds and vibration

126 Dolby Atmos (surround sound)

126 Notifications

127 App icon badges

127 Display

128 Blue light filter
129 Changing the screen mode or

adjusting the display color

130 Screen saver

131 Wallpapers and themes
131 Lock screen

132 Smart Lock

133 Biometrics and security

134  Face recognition
137  Fingerprint recognition
140  Samsung Pass
145  Secure Folder

150 Accounts and backup

151 Samsung Cloud

152 Google
153 Advanced features

154 Dual Messenger

Summary of Contents for SM-J600G/DS

Page 1: ...www samsung com USER MANUAL English LTN 04 2019 Rev 1 0 SM J600G SM J600G DS...

Page 2: ...ata from your previous device Smart Switch 34 Understanding the screen 46 Notification panel 48 Entering text Apps and features 51 Installing or uninstalling apps 53 Phone 58 Contacts 62 Messages 66 I...

Page 3: ...Tethering 124 More connection settings 125 Sounds and vibration 126 Dolby Atmos surround sound 126 Notifications 127 App icon badges 127 Display 128 Blue light filter 129 Changing the screen mode or a...

Page 4: ...registry settings or modified operating system software Attempting to customize the operating system may cause the device or apps to work improperly Software sound sources wallpapers images and other...

Page 5: ...ages screen burn in or ghosting It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods and turn off the touchscreen when not using the device You can set th...

Page 6: ...top charging Do the following when the device heats up Disconnect the charger from the device and close any running apps Wait for the device to cool down and then begin charging the device again If th...

Page 7: ...recording videos for extended periods When streaming videos while using the maximum brightness setting When connecting to aTV While multitasking or when running many apps in the background When using...

Page 8: ...ntinues to overheat contact a Samsung Service Center Device limitations when the device overheats When the device heats up the features and performance may be limited or the device may turn off to coo...

Page 9: ...ery cold or very hot temperatures Do not expose your device to direct sunlight for extended periods Do not use or store your device for extended periods in very hot areas such as inside a car in the s...

Page 10: ...es and specifications are subject to change without prior notice You can purchase additional accessories from your local Samsung retailer Make sure they are compatible with the device before purchase...

Page 11: ...jack Volume key SIM card tray Single SIM models Memory card tray Dual SIM models SIM card Memory card tray Speaker Front camera Proximity sensor Flash Speaker Fingerprint recognition sensor Main ante...

Page 12: ...uations If you attach metallic stickers on the antenna area of the device If you attach a device cover made with metallic material to the device If you cover the device s antenna area with your hands...

Page 13: ...n Recents button When you turn on the screen the soft buttons will appear at the bottom of the screen The soft buttons are set to the Recents button Home button and Back button by default Refer to Nav...

Page 14: ...e is not covered by the warranty To save energy unplug the charger when not in use The charger does not have a power switch so you must unplug the charger from the electric socket when not in use to a...

Page 15: ...or apps that need a connection to another device the battery will drain quickly To avoid losing power during a data transfer always use these apps after fully charging the battery Using a power source...

Page 16: ...ders for a single device In some areas data transfer speeds may be slower if two SIM cards are inserted in the device than when one SIM card is inserted Use caution not to lose or let others use the S...

Page 17: ...Basics 17 Single SIM models...

Page 18: ...Basics 18 Dual SIM models SIM card tray 1...

Page 19: ...tray 2 1 Insert the ejection pin into the hole on the tray to loosen the tray Ensure that the ejection pin is perpendicular to the hole Otherwise the device may be damaged 2 Pull out the tray gently...

Page 20: ...tray 2 4 Gently press the SIM or USIM card into the tray to secure it If the card is not fixed firmly into the tray the SIM card may leave or fall out of the tray 5 Insert the tray back into the tray...

Page 21: ...ard manager Select a SIM or USIM card and tap the switch to activate it Customizing SIM or USIM cards Launch the Settings app tap Connections SIM card manager and then select a SIM or USIM card to acc...

Page 22: ...or corrupt the data stored in it Use caution to insert the memory card right side up The device supports the FAT and the exFAT file systems for memory cards When inserting a card formatted in a differ...

Page 23: ...the tray to loosen the tray Ensure that the ejection pin is perpendicular to the hole Otherwise the device may be damaged 2 Pull out the tray gently from the tray slot When you remove the tray from th...

Page 24: ...t If you insert the tray into your device while the tray is wet your device may be damaged Always make sure the tray is dry Fully insert the tray into the tray slot to prevent liquid from entering you...

Page 25: ...amsung is not responsible for losses including loss of data resulting from the misuse of external storage devices Formatting the memory card A memory card formatted on a computer may not be compatible...

Page 26: ...ss and hold the Power key and then tap Power off Follow all posted warnings and directions from authorized personnel in areas where the use of wireless devices is restricted such as airplanes and hosp...

Page 27: ...e The usage time left shows the time remaining before the battery power runs out Usage time left may vary depending on your device settings and operating conditions Deactivating emergency mode To deac...

Page 28: ...nitial setup 6 Follow the on screen instructions to proceed the initial setup 7 Set a screen lock method to protect your device You can protect your personal information by preventing others from acce...

Page 29: ...re Create your Samsung account with your email address To check the list of services that can be used with your Samsung account visit account samsung com For more information on Samsung accounts launc...

Page 30: ...required information 3 Read and agree to the terms and conditions and tap Next to finish registering your Samsung account If a pop up window about using biometric data appears tap Register You can ver...

Page 31: ...the right to transfer Transferring data wirelessly viaWi Fi Direct Transfer data from your previous device to your device wirelessly viaWi Fi Direct 1 On the previous device launch Smart Switch If you...

Page 32: ...fer data from external storage Transferring backup data from a computer Transfer data between your device and a computer You must download the Smart Switch computer version app from www samsung com sm...

Page 33: ...previous device from the computer 5 Connect your device to the computer using the USB cable 6 On the computer follow the on screen instructions to transfer data to your device Viewing imported data Yo...

Page 34: ...ly excessive pressure to it with your fingertips It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods Doing so may result in afterimages screen burn in or...

Page 35: ...p and hold an item and drag it to the target position Double tapping Double tap the screen Swiping Swipe upwards downwards to the left or to the right Spreading and pinching Spread two fingers apart o...

Page 36: ...ents button Home button and Back button by default The functions of the buttons can change according to the app currently being used or usage environment Back button Home button Recents button Button...

Page 37: ...creen tap the Gesture hints switch to deactivate it Setting the navigation bar Launch the Settings app tap Display Navigation bar and then select an option Navigation type Set the device to hide or di...

Page 38: ...features It displays widgets shortcuts to apps and more The Apps screen displays icons for all apps including newly installed apps The screen may appear differently depending on the region or service...

Page 39: ...Apps screen Alternatively tap the Home button or the Back button Home screen Apps screen If you add the Apps button on the Home screen you can open the Apps screen by tapping the button On the Home sc...

Page 40: ...reen in landscape mode Moving items Tap and hold an item and then drag it to a new location To move the item to another panel drag it to the side of the screen To add a shortcut to an app on the Home...

Page 41: ...d apps will be created Tap Enter folder name and enter a folder name Adding more apps Tap Add apps on the folder Tick the apps to add and tap Add You can also add an app by dragging it to the folder M...

Page 42: ...Tap on the panel Wallpapers Change the wallpaper settings for the Home screen and the locked screen Themes Change the device s theme Visual elements of interface such as colors icons and wallpapers wi...

Page 43: ...low are most common The status bar may not appear at the top of the screen in some apps To display the status bar drag down from the top of the screen Some indicator icons appear only when you open th...

Page 44: ...ry power level Lock screen Pressing the Power key turns off the screen and locks it Also the screen turns off and automatically locks if the device is not used for a specified period To unlock the scr...

Page 45: ...ition for more information Fingerprints Register your fingerprints to unlock the screen Refer to Fingerprint recognition for more information You can set your device to perform a factory data reset if...

Page 46: ...anel drag the status bar downwards To close the notification panel swipe upwards on the screen You can use the following functions on the notification panel View the notification details and perform v...

Page 47: ...n features Swipe downwards on the notification panel to view more buttons To change feature settings tap the text under each button To view more detailed settings tap and hold a button To rearrange bu...

Page 48: ...upported languages Break to the next line Delete a preceding character Enter symbols Enter uppercase For all caps tap it twice Additional keyboard functions Enter a space View more keyboard functions...

Page 49: ...keyboard a key has three or four characters To enter a character tap the corresponding key repeatedly until the desired character appears Additional keyboard functions Enter emoticons Enter stickers...

Page 50: ...as when browsing webpages 1 Tap and hold over a word that you want to look up If the word you want to look up is not selected drag or to select the desired text 2 Tap Dictionary on the options list If...

Page 51: ...apps tap INSTALL To purchase and download apps where charges apply tap the price and follow the on screen instructions To change the auto update settings tap Settings Auto update apps and then select...

Page 52: ...device When you open an app a pop up window may appear and request access to certain features or information Tap Allow on the pop up window to grant permissions to the app To view your app permission...

Page 53: ...and video calls Making calls 1 Launch the Phone app and tap Keypad 2 Enter a phone number 3 Tap to make a voice call or tap to make a video call Preview the phone number Delete a preceding character A...

Page 54: ...dial tap Keypad or Contacts Speed dial numbers select a speed dial number and then add a phone number To make a call tap and hold a speed dial number on the keypad For speed dial numbers 10 and up tap...

Page 55: ...ll is missed the icon appears on the status bar Open the notification panel to view the list of missed calls Alternatively launch the Phone app and tap Recents to view missed calls Blocking phone numb...

Page 56: ...ected to the device Speaker Activate or deactivate the speakerphone When using the speakerphone speak into the microphone at the top of the device and keep the device away from your ears Mute Turn off...

Page 57: ...nd tap Recents 2 Tap a caller s image and tap Add or tap a phone number and tap Add to Contacts 3 Tap Create contact to create a new contact or tap Update existing to add the number to an existing con...

Page 58: ...ing a new contact 1 Launch the Contacts app and tap 2 Select a storage location and tap Select 3 Enter contact information Select a storage location Add an image Open more information fields Enter con...

Page 59: ...ontacts with online contacts saved in your web accounts such as your Samsung account 1 Launch the Settings app tap Accounts and backup Accounts and select the account to sync with 2 Tap Sync account a...

Page 60: ...the profile sharing feature The profile sharing feature may not be available depending on the region or service provider The profile sharing feature is only available for contacts who have activated...

Page 61: ...embers at the same time Launch the Contacts app tap Groups select a group and then tap Send message Merging duplicate contacts When you import contacts from other storages or sync contacts with other...

Page 62: ...you are roaming 1 Launch the Messages app and tap 2 Add recipients and enter a message To record and send a voice message tap and hold say your message and then release your finger The recording icon...

Page 63: ...at look like you via messages While composing a message tap and tap the My Emoji icon My Emoji stickers will appear Select the sticker that you want to share My Emoji stickers will appear after you cr...

Page 64: ...ion To reply to the message tap Enter message enter a message and then tap To adjust the font size spread two fingers apart or pinch on the screen Blocking unwanted messages Block messages from specif...

Page 65: ...er You can set an alert at an interval to let you know that you have unchecked notifications If this feature is not activated launch the Settings app tap Accessibility Advanced settings Notification r...

Page 66: ...ernet app 2 Tap the address field 3 Enter the web address or a keyword and then tap Go To view the toolbars drag your finger downwards slightly on the screen To switch between tabs quickly swipe to th...

Page 67: ...evice will change the color of the toolbars In secret mode you cannot use some features such as screen capture Changing security settings You can change your password or the lock method Tap Settings P...

Page 68: ...t you can set one as the default account Tap Set default account Sending emails 1 Tap to compose an email 2 Add recipients and enter a subject line and text 3 Tap to send the mail Reading emails When...

Page 69: ...you may violate other people s privacy Launching Camera Use the following methods to launch Camera Launch the Camera app Press the Power key twice quickly On the locked screen drag outside the circle...

Page 70: ...n the adjustment bar appears drag on the adjustment bar towards or To capture an image from the video while recording tap To change the focus while recording a video tap where you want to focus To use...

Page 71: ...when using the rear camera Editing the shooting modes list You can edit the shooting modes list on the preview screen 1 On the preview screen tap Camera modes Edit modes Alternatively tap and hold th...

Page 72: ...me will appear on the area and the focus and exposure setting will be locked The setting remains locked even after you take a photo This feature is available only in Photo or Pro modes Separating the...

Page 73: ...Make a My Emoji that looks like you My Emoji stickers with various expressions will be automatically generated 1 On the preview screen tap AR Emoji Create My Emoji 2 Align your face on the screen and...

Page 74: ...ds or tap Deleting My Emoji Tap select the My Emoji that you want to delete and then tap Delete Live stickers Capture photos and videos with various live stickers As you move your face stickers will t...

Page 75: ...kers while chatting You can use My Emoji stickers during a conversation via messages or on a social network 1 On the Samsung keyboard tap 2 Tap the My Emoji icon 3 Select one of the My Emoji stickers...

Page 76: ...ing modes list tap Photo To take self portraits with the front camera swipe upwards or downwards or tap to switch to the front camera Applying beauty effects You can select a filter effect and also mo...

Page 77: ...er higher ISO settings can result in noise in photos Select an appropriate white balance so images have a true to life color range You can set the color temperature Panorama mode Using panorama mode t...

Page 78: ...as a person running or a pet in motion On the shooting modes list tap Sports Continuous shot mode Take a series of photos of moving subjects On the shooting modes list tap Continuous shot Tap and hol...

Page 79: ...mer will appear When the time is up the device will take a photo To use various shooting options for the front camera tap Shooting methods and then tap the switches to activate them 5 Slowly swivel th...

Page 80: ...ated Center weighted uses the light in the center portion of the shot to calculate the exposure of the shot Spot uses the light in a concentrated center area of the shot to calculate the exposure of t...

Page 81: ...gnal strength may decrease in locations where the signal is obstructed such as between buildings or in low lying areas or in poor weather conditions Your location may appear on your photos when you up...

Page 82: ...cess additional options Delete the image Share the image with others Modify the image Add the image to favorites You can create an animated GIF or collage from multiple images On the list tap Create G...

Page 83: ...n Rewind or fast forward by dragging the bar Create an animated GIF Access additional options Rotate the screen Skip to the next video Tap and hold to fast forward Pause and resume playback Change scr...

Page 84: ...created content such as a story or a GIF the content will also be displayed While viewing an image or on the video preview screen drag upwards on the screen File details will appear You can also view...

Page 85: ...ery app and tap Albums 2 Tap Hide or unhide albums 3 Tap an album switch to hide Viewing stories When you capture or save images and videos the device will read their date and location tags sort the i...

Page 86: ...ed albums on devices signed in to their Samsung account such as smartphones TVs or refrigerators To use this feature your phone number must be verified To use this feature you must register and sign i...

Page 87: ...Samsung Cloud You can view images and videos saved in Samsung Cloud in your Gallery app and from other devices Launch the Gallery app tap Settings and then tap the Sync with Samsung Cloud switch to a...

Page 88: ...1 Tap the Recents button to open the list of recently used apps 2 Swipe to the left or right tap an app s icon and then tap Open in split screen view The selected app will launch in the upper window...

Page 89: ...ou might encounter while using your device This app s availability and supported features may vary depending on the region or service provider To submit your feedback or post your comments you must re...

Page 90: ...s or tasks in your planner Creating events 1 Launch the Calendar app and tap or double tap a date If the date already has saved events or tasks in it tap the date and tap 2 Enter event details Select...

Page 91: ...it For the Samsung account tap Sync settings and tap the Calendar switch to activate it To add accounts to sync with launch the Calendar app and tap Add new account Then select an account to sync with...

Page 92: ...w the on screen instructions to complete the setup Some features may not be available depending on the region To add items to the Samsung Health home screen tap Manage items and then select items View...

Page 93: ...a brief delay while the steps tracker monitors your steps and then displays your step count You may also experience a brief delay before the pop up window indicates that your goal has been reached If...

Page 94: ...ion may be stored until the completion of such purposes You can delete personal data stored by Samsung Health by using the Erase personal data option in the Settings menu To delete any data you have s...

Page 95: ...ions list View the list of available stations Access additional options Scan and save available stations automatically Add the current radio station to the favorites list Fine tune the frequency View...

Page 96: ...Select the radio station you want from the stations list Voice Recorder Introduction Use this app to record or play voice memos Making voice recordings 1 Launch the Voice Recorder app 2 Tap to start...

Page 97: ...ap Storage analysis To search for files or folders tap Clock Introduction Set alarms check the current time in many cities around the world time an event or set a specific duration Alarm Launch the Cl...

Page 98: ...nch the Clock app and tap World clock Creating clocks Tap enter a city name or select a city from the map and then tap Add To use the time zone converter tap Time zone converter Deleting clocks Tap an...

Page 99: ...tap the duration input field 3 Tap Dismiss when the timer goes off Calculator Perform simple or complex calculations Launch the Calculator app Tap to display the scientific calculator To see the calc...

Page 100: ...from Play Store and Galaxy Store into one place for easy access You can set the device to game mode to play games more easily View your gameplay information Downloaded apps Open games with or without...

Page 101: ...p Add apps Removing a game from Game Launcher Tap and hold a game and tap Remove from Game Launcher Changing the performance mode You can change the game performance mode Launch the Game Launcher app...

Page 102: ...ns on the navigation bar Lock the touchscreen while the game is being played Capture screenshots Available options may vary depending on the game Setting how to display incoming calls and notification...

Page 103: ...egister and sign in to your Samsung account Opening Bixby Home 1 On the Home screen swipe to the right The Bixby Home screen will appear When launching this feature for the first time or after perform...

Page 104: ...p displaying a card on the list drag the card to the right and tap Don t show again To hide a card from the list drag the card to the right and tap Hide for now Selecting apps to show as cards Add or...

Page 105: ...aWi Fi or mobile network To fully use this feature you must register and sign in to your Samsung account To use location reminders the GPS feature must be activated Starting Reminder You can start Re...

Page 106: ...a single memo or webpage address and view it later For example create a reminder to alert you to Water the flowers when I get home 1 Launch the Reminder app 2 Tap Write a reminder or and enter Water...

Page 107: ...nder notifications At the preset time or location a notification pop up window will appear Tap Complete or Snooze Viewing the reminders list Launch the Reminder app to view your reminders list To view...

Page 108: ...t you do not need to be reminded of as complete On the reminders list select a reminder and tap Complete Alternatively drag the reminder to the left Restoring reminders Restore reminders that have bee...

Page 109: ...them from your smartphone s screen Receiving notification Receive notifications from connected devices on your smartphone For example when the laundry is finished you can receive a notification on yo...

Page 110: ...instructions Using home appliances TVs and IoT products View the status of your smart appliances TVs and IoT products from your smartphone s screen You can group devices by location and add rules to...

Page 111: ...dding devices and scenes by locations Add devices by locations view the list of devices in a same location and control them You can also add a scene to a location to control multiple devices at the sa...

Page 112: ...ces and more For example add an automation to turn on the audio automatically every day at 7 00 AM 1 Launch the SmartThings app 2 Tap and select a location 3 Tap Automations Add automation 4 Tap under...

Page 113: ...he Gallery app and select an image 2 Tap and select a sharing method such as message and email When you have a communication or sharing history the people you contacted will appear on the sharing opti...

Page 114: ...or monitor When the image is sent to the recipients devices a notification will appear on their devices Tap the notification to view or download the image Google apps Google provides entertainment so...

Page 115: ...e or rent videos such as movies andTV programs from Play Store Drive Store your content on the cloud access it from anywhere and share it with others YouTube Watch or create videos and share them with...

Page 116: ...onnect to aWi Fi network and access the Internet or other network devices Refer toWi Fi for more information Bluetooth Use Bluetooth to exchange data or media files with other Bluetooth enabled device...

Page 117: ...ections can be made viaWi Fi USB or Bluetooth Refer to Mobile Hotspot andTethering for more information More connection settings Customize settings to control other features Refer to More connection s...

Page 118: ...nnection request Sending and receiving data You can share data such as contacts or media files with other devices The following actions are an example of sending an image to another device 1 Launch th...

Page 119: ...example pirating copies of files or illegally tapping communications for commercial purposes Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature Pairing with other...

Page 120: ...select a device to transfer the image to If your device has paired with the device before tap the device name without confirming the auto generated passkey If the device you want to pair with is not i...

Page 121: ...eceiving data On the Settings screen tap Connections Data usage Data saver and tap the switch to activate it When the data saver feature is activated the icon will appear on the status bar Data saver...

Page 122: ...from the other SIM or USIM card during a call When this feature is enabled you may incur additional charges for call forwarding depending on the region or service provider Mobile Hotspot andTethering...

Page 123: ...nd your device in theWi Fi networks list To set a password for the mobile hotspot tap Configure Mobile Hotspot and select the level of security Then enter a password and tap Save 3 On the other device...

Page 124: ...the reliable domain name system DNS for a school or company s internal private network instead of using the external hosting network The DNS will be searched for and connected to automatically or you...

Page 125: ...he content type Sounds and vibration Options Change settings for various sounds on the device On the Settings screen tap Sounds and vibration Sound mode Set the device to use sound mode vibration mode...

Page 126: ...tmos tap the switch to activate it and then select a mode Before you use this feature you must connect an earphone Notifications Options Change the notification settings On the Settings screen tap Not...

Page 127: ...splay Brightness Adjust the brightness of the display Outdoor mode Activate outdoor mode to make the display easier to see in bright conditions Blue light filter Activate the blue light filter and cha...

Page 128: ...efer to Navigation bar soft buttons for more information Screen saver Set the device to launch a screen saver when the device is charging Refer to Screen saver for more information Blue light filter R...

Page 129: ...ing videos AMOLED photo This is suitable for viewing images Basic This is set as default and is suitable for general use You can adjust the display color only in Adaptive display mode Adaptive display...

Page 130: ...creen turns off automatically The screen saver will be displayed when the device is charging 1 On the Settings screen tap Display Screen saver and tap the switch to activate it 2 Select an option If y...

Page 131: ...tings for the locked screen On the Settings screen tap Lock screen The available options may vary depending on the screen lock method selected Screen lock type Change the screen lock method Smart Lock...

Page 132: ...ice to unlock itself and remain unlocked when trusted locations or devices are detected For example if you have set your home as a trusted location when you get home your device will detect the locati...

Page 133: ...le location service to provide more accurate information about the location of your device Security update View the version of your device s software and check for updates Samsung Pass Verify your ide...

Page 134: ...ck the screen for the first time after turning on the device To use the device you must unlock the screen using the pattern PIN or password you set when registering the face Be careful not to forget y...

Page 135: ...on screen instructions and tap Continue 4 Select whether you are wearing glasses or not and tap Continue 5 Hold the device with the screen facing towards you and look at the screen 6 Position your fa...

Page 136: ...our face instead of using a pattern PIN or password 1 On the Settings screen tap Biometrics and security Face recognition 2 Unlock the screen using the preset screen lock method 3 Tap the Face unlock...

Page 137: ...ical If you use your fingerprint as a screen lock method your fingerprint cannot be used to unlock the screen for the first time after turning on the device To use the device you must unlock the scree...

Page 138: ...tion sensor and your fingers are clean and dry The device may not recognize fingerprints that are affected by wrinkles or scars The device may not recognize fingerprints from small or thin fingers If...

Page 139: ...gerprints You can delete registered fingerprints 1 On the Settings screen tap Biometrics and security Fingerprints 2 Unlock the screen using the preset screen lock method 3 Select a fingerprint to del...

Page 140: ...ogin information Also Samsung Pass allows you to enter the personal information such as your address or payment card information more easily and quickly via your registered biometric data Register you...

Page 141: ...screen option is ticked the Samsung Pass icon will be added on the Home screen If the Use Samsung Pass instead of Samsung account password option is ticked you can use your registered biometric data...

Page 142: ...fingerprints via Samsung Pass and tap Remember You can now use the biometric data you registered to Samsung Pass when signing in to the website Using Samsung Pass to sign in to apps You can use Samsu...

Page 143: ...Delete Using Samsung Pass with websites and apps When using websites or apps that support Samsung Pass you can easily sign in with Samsung Pass To see the list of websites and apps that support Samsun...

Page 144: ...tap Save You can now use the biometric data you registered to Samsung Pass when entering the personal information automatically on supported apps Deleting your Samsung Pass data You can delete your bi...

Page 145: ...cked Secure Folder is a separate secured storage area The data in Secure Folder cannot be transferred to other devices via unapproved sharing methods such as USB orWi Fi Direct Attempting to customize...

Page 146: ...p Customize icon When you launch the Secure Folder app you must unlock the app using your preset lock method If you forget your Secure Folder unlock code you can reset it using your Samsung account Ta...

Page 147: ...l be deleted from the original folder and moved to Secure Folder To copy items tap Copy The method for moving content may vary depending on the content type Moving content from Secure Folder Move cont...

Page 148: ...d Google accounts or other accounts to sync with the apps in Secure Folder 1 Launch the Secure Folder app and tap Settings Accounts Add account 2 Select an account service 3 Follow the on screen instr...

Page 149: ...Folder app and tap Settings Backup and restore 2 Tap Restore 3 Tap to select a device to restore the data 4 Select the data types you want to restore and tap Restore Backed up data will be restored t...

Page 150: ...r sensitive information and access it later You must sign in to your Google or Samsung account to back up or restore data Samsung Cloud Manage the content that you want to store securely in Samsung Cl...

Page 151: ...nt 2 Launch the Settings app select the backup option and back up your data If your device supports Samsung Cloud launch the Settings app tap Accounts and backup Samsung Cloud Back up this phone tick...

Page 152: ...our device such as images videos and events with Samsung Cloud and access it from other devices 1 On your new device launch the Settings app and tap Accounts and backup Samsung Cloud 2 Tap Settings Sy...

Page 153: ...share content directly Reduce animations Set the device to reduce certain screen effects if you are sensitive to animations or screen movement Motions and gestures Activate the motion feature and con...

Page 154: ...ifications from the second app the notifications will be displayed with to distinguish them from the first app s notifications Second app The Dual Messenger feature may not be available depending on t...

Page 155: ...e helps you manage your mobile data usage Battery Storage Ultra data saving Security Memory Using the quick optimization feature On the Settings screen tap Device care FIX NOW or Optimize now The quic...

Page 156: ...mode and select an option Optimized Optimized for a balance between the device s performance and battery usage Medium power saving Activate power saving mode to extend the battery s usage time Maximum...

Page 157: ...the Specification section for your device on the Samsung website Managing the memory To delete residual files such as cache tap CLEAN NOW To delete files or uninstall apps that you do not use any more...

Page 158: ...s On the Settings screen tap Device care Ultra data saving and then tap the switch to activate it Activate the Samsung Max data compression feature to compress Internet data when using the mobile netw...

Page 159: ...set all your settings or only network settings or accessibility settings You can also set the device to restart at a preset time for device optimization Adding device languages You can add languages t...

Page 160: ...ervices View accessibility services installed on the device Software update Update your device s software via the firmware over the air FOTA service You can also schedule software updates On the Setti...

Page 161: ...d to the device such as safety information and the open source license Software information View the device s software information such as its operating system version and firmware version Battery inf...

Page 162: ...or USIM card is blocked usually as a result of entering your PIN incorrectly several times You must enter the PUK supplied by your service provider PIN2 When you access a menu requiring the PIN2 you...

Page 163: ...hed or damaged visit a Samsung Service Center Your device freezes or encounters a fatal error Try the following solutions If the problem is still not resolved contact a Samsung Service Center Restarti...

Page 164: ...nected Sound echoes during a call Adjust the volume by pressing theVolume key or move to another area A cellular network or the Internet is often disconnected or audio quality is poor Ensure that you...

Page 165: ...horter over time Error messages appear when launching the camera Your device must have sufficient available memory and battery power to operate the camera app If you receive error messages when launch...

Page 166: ...may not work properly Your device supports multimedia files that are authorized by your network service provider or providers of additional services Some content circulated on the Internet such as ri...

Page 167: ...to find your current location in these situations Data stored in the device has been lost Always make backup copies of all important data stored in the device Otherwise you cannot restore data if it...

Page 168: ...ing the Home button may disappear while using certain apps or features To view the navigation bar drag upwards from the bottom of the screen The screen brightness adjustment bar does not appear on the...

Page 169: ...he prior written permission of Samsung Electronics Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Bluetooth is a registered trademark of Bluetooth SIG Inc wor...

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