Samsung SM-A013M User Manual Download Page 1

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www.samsung.com

USER MANUAL

English (LTN). 06/2020. Rev.1.0

SM-A013M

SM-A013M/DS

Summary of Contents for SM-A013M

Page 1: ...www samsung com USER MANUAL English LTN 06 2020 Rev 1 0 SM A013M SM A013M DS ...

Page 2: ...rd 17 Memory card microSD card 20 Turning the device on and off 21 Initial setup 21 Samsung account 23 Understanding the screen 32 Notification panel 34 Entering text Apps and features 36 Installing or uninstalling apps 38 Phone 42 Contacts 46 Messages 49 Internet 50 Camera 56 Gallery 58 Calendar 60 Radio 61 Clock 62 Calculator 63 Sharing content 63 Google apps ...

Page 3: ... dual SIM models 72 More connection settings 73 Sounds and vibration 73 Apps and notifications 74 Display 74 Screen saver 75 Lock screen and security 76 Smart Lock 76 Privacy 77 Location 77 Accounts 77 Google 78 DigitalWellbeing parental controls 78 Your DigitalWellbeing tools 79 Smart Manager 81 Accessibility 82 User manual 82 System 83 Adding device languages 83 Gestures ...

Page 4: ...ce or apps to work improperly Software sound sources wallpapers images and other media provided with this device are licensed for limited use Extracting and using these materials for commercial or other purposes is an infringement of copyright laws Users are entirely responsible for illegal use of media You may incur additional charges for data services such as messaging uploading and downloading ...

Page 5: ...ut and then select the length of time you want the device to wait before turning off the touchscreen To set the touchscreen to automatically adjust its brightness based on the surrounding environment launch the Settings app tap Display and then tap the Auto brightness switch to activate it Depending on the region or model some devices are required to receive approval from the Federal Communication...

Page 6: ... the charger may stop charging Do the following when the device heats up Disconnect the charger from the device and close any running apps Wait for the device to cool down and then begin charging the device again If the lower part of the device overheats it could be because the connected USB cable is damaged Replace the damaged USB cable with a new Samsung approved one When using a wireless charge...

Page 7: ... recording videos for extended periods When streaming videos while using the maximum brightness setting When connecting to aTV While multitasking or when running many apps in the background When using Multi window When updating or installing apps while recording videos When downloading large files during a video call When recording videos while using a navigation app When using large amount of dat...

Page 8: ... the device heats up the features and performance may be limited or the device may turn off to cool down The feature is only available on supported models If the device overheats and reaches a certain temperature a warning message will appear to prevent device failure skin irritations and damages and battery leakage To lower the device s temperature the screen brightness and the performance speed ...

Page 9: ...ot use any charger or battery that is damaged or malfunctioning Device layout and functions Package contents Refer to the quick start guide for package contents The items supplied with the device and any available accessories may vary depending on the region or service provider The supplied items are designed only for this device and may not be compatible with other devices Appearances and specifi...

Page 10: ...Basics 10 Device layout Power key Volume key Multipurpose jack Front camera SIM card Memory card tray Speaker Touchscreen GPS antenna Flash Speaker Rear camera Main antenna Earphone jack Microphone ...

Page 11: ...ne speaker or receiver the device s sound may become quiet or certain features may not work If you attempt to remove the dust or foreign materials with a sharp object the device may be damaged and its appearance may be affected Connectivity problems and battery drain may occur in the following situations If you attach metallic stickers on the antenna area of the device If you attach a device cover...

Page 12: ...he screen Volume key Press to adjust the device volume Soft buttons Back button Home button Recents button When you turn on the screen the soft buttons will appear at the bottom of the screen The soft buttons are set to the Recents button Home button and Back button by default Refer to Navigation bar soft buttons for more information ...

Page 13: ...vice Any damage caused by misuse is not covered by the warranty To save energy unplug the charger when not in use The charger does not have a power switch so you must unplug the charger from the electric socket when not in use to avoid wasting power The charger should remain close to the electric socket and easily accessible while charging 1 Plug the small end of the charger into the multipurpose ...

Page 14: ... drain quickly To avoid losing power during a data transfer always use these apps after fully charging the battery Using a power source other than the charger such as a computer may result in a slower charging speed due to a lower electric current The device can be used while it is charging but it may take longer to fully charge the battery If the device receives an unstable power supply while cha...

Page 15: ...oviders for a single device In some areas data transfer speeds may be slower if two SIM cards are inserted in the device than when one SIM card is inserted Use only a nano SIM card Use caution not to lose or let others use the SIM or USIM card Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards Some services that require a network connection may not be avail...

Page 16: ...ard on the tray with the gold colored contacts facing downwards 4 Gently press the SIM or USIM card into the tray to secure it If the card is not fixed firmly into the tray the SIM card may leave or fall out of the tray 5 Insert the tray back into the tray slot If you insert the tray into your device while the tray is wet your device may be damaged Always make sure the tray is dry Fully insert the...

Page 17: ...rd Setting preferred SIM or USIM cards When two cards are activated you can assign voice calls messaging and data services to specific cards Launch the Settings app tap Connections SIM card manager and then set the feature preferences for your cards in Preferred SIM card Memory card microSD card Installing a memory card Your device s memory card capacity may vary from other models and some memory ...

Page 18: ...manufacturer or a Samsung Service Center Frequent writing and erasing of data shortens the lifespan of memory cards When inserting a memory card into the device a link to the memory card s file directory appears on the notification panel 1 Insert the ejection pin into the hole next to the tray to loosen the tray Ensure that the ejection pin is perpendicular to the hole Otherwise the device may be ...

Page 19: ...torage Storage settings SD card UNMOUNT Do not remove external storage such as a memory card or USB storage while the device is transferring or accessing information or right after transferring data Doing so can cause data to be corrupted or lost or cause damage to the external storage or device Samsung is not responsible for losses including loss of data resulting from the misuse of external stor...

Page 20: ...n on the device When you turn on your device for the first time or after performing a data reset follow the on screen instructions to set up your device Turning the device off To turn off the device press and hold the Power key and then tap Power off To restart the device tap Restart Forcing restart If your device is frozen and unresponsive press and hold the Power key and theVolume Down key simul...

Page 21: ...al setup Samsung account Your Samsung account is an integrated account service that allows you to use a variety of Samsung services provided by mobile devices TVs and the Samsung website To check the list of services that can be used with your Samsung account launch the Settings app and tap Accounts Accounts Samsung account Help Alternatively visit account samsung com Creating a Samsung account If...

Page 22: ...uctions to complete signing in to your Samsung account Finding your ID and resetting your password If you forget your Samsung account ID or password tap Find ID or Reset password on the Samsung account sign in screen You can find your ID or reset your password after you enter the required information Removing your Samsung account When you remove your Samsung account from the device your data such ...

Page 23: ... your fingertips It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods Doing so may result in afterimages screen burn in or ghosting The device may not recognize touch inputs close to the edges of the screen which are outside of the touch input area It is recommended to use fingers when you use the touchscreen Tapping Tap the screen Tapping and holding ...

Page 24: ... buttons will appear on the navigation bar at the bottom of the screen The soft buttons are set to the Recents button Home button and Back button by default The functions of the buttons can change according to the app currently being used or usage environment Button Function Recents Tap to open the list of recent apps Home Tap to return to the Home screen Tap and hold to launch the Google Assistan...

Page 25: ...ption Home screen and Apps screen The Home screen is the starting point for accessing all of the device s features It displays widgets shortcuts to apps and more The Apps screen displays icons for all apps including newly installed apps The screen may appear differently depending on the region or service provider A widget Navigation bar soft buttons Favorite apps Screen indicator ...

Page 26: ...ween Home and Apps screens On the Home screen swipe upwards to open the Apps screen To return to the Home screen swipe downwards on the Apps screen Alternatively tap the Home button or the Back button Home screen Apps screen ...

Page 27: ...e bottom of the Home screen Creating folders Create folders and gather similar apps to quickly access and launch apps On the Home screen tap and hold an app and then drag it over another app A new folder containing the selected apps will be created Tap Folder name and enter a folder name Adding more apps You can add an app by dragging it to the folder Moving apps from a folder Tap and hold an app ...

Page 28: ...s and more Wallpapers Change the wallpaper settings for the Home screen and the locked screen Widgets Widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen Tap and hold a widget and then drag it to the Home screen The widget will be added on the Home screen Home screen settings Change the Home screen settings ...

Page 29: ...he service provider or model Icon Meaning No signal Signal strength Roaming outside of normal service area GPRS network connected EDGE network connected UMTS network connected HSDPA network connected HSPA network connected LTE network connected Wi Fi connected Bluetooth feature activated Location services being used Call in progress Missed call New text or multimedia message Alarm activated Mute m...

Page 30: ...reen and locks it Also the screen turns off and automatically locks if the device is not used for a specified period To unlock the screen swipe in any direction when the screen turns on If the screen is off press the Power key to turn on the screen Locked screen ...

Page 31: ... code whenever unlocking it Swipe Swipe in any direction on the screen to unlock it Pattern Draw a pattern with four or more dots to unlock the screen PIN Enter a PIN with at least four numbers to unlock the screen Password Enter a password with at least four characters numbers or symbols to unlock the screen None Do not set a screen lock method Screen capture Capture a screenshot while using the ...

Page 32: ...en the notification panel and view the details To open the notification panel drag the status bar downwards To close the notification panel swipe upwards on the screen You can use the following functions on the notification panel View the notification details and perform various actions Clear all notifications Launch Settings Access the notification settings Quick setting buttons ...

Page 33: ...l to view more buttons Access additional options Preferred SIM card for each option Tap to access the SIM card manager Adjust the brightness of the display To change feature settings tap the text under each button or tap and hold a button To rearrange buttons tap Button order tap and hold a button and then drag it to another location ...

Page 34: ...it twice Enter a space Changing the input language Tap Languages and types Manage input languages and select the languages to use When you select two or more languages you can switch between the input languages by swiping to the left or right on the space key Changing the keyboard On the navigation bar tap to change the keyboard To change the keyboard type tap Languages and types select a language...

Page 35: ...res may not be available depending on the region or service provider Enter text by voice Enter emoticons Change the keyboard for one handed operation Change the keyboard settings Copying and pasting 1 Tap and hold over text 2 Drag or to select the desired text or tap Select all to select all text 3 Tap Copy or Cut 4 Tap and hold where the text is to be inserted and tap Paste ...

Page 36: ...free apps tap Install To purchase and download apps where charges apply tap the price and follow the on screen instructions To change the auto update settings tap Auto update apps and then select an option Play Store Purchase and download apps Launch the Play Store app Installing apps Browse apps by category or search for apps by keyword Select an app to view information about it To download free ...

Page 37: ...app permissions For some apps to operate properly they may need permission to access or use information on your device To view your app permission settings launch the Settings app and tap Apps and notifications All apps Select an app and tap Permissions You can view the app s permissions list and change its permissions To view or change app permission settings by permission category launch the Set...

Page 38: ...h the Phone app and enter a phone number If the keypad does not appear on the screen tap to open the keypad 2 Tap to make a voice call Create a new contact Preview the phone number Hide the keypad Delete a preceding character Access additional options Add the number to an existing contact ...

Page 39: ...ear on the screen 2 Tap and hold 0 until the sign appears 3 Enter the country code area code and phone number and then tap Receiving calls Answering a call When a call comes in drag outside the large circle Rejecting a call When a call comes in drag outside the large circle To send a message when rejecting an incoming call drag the Send message bar upwards and select a message to send To create va...

Page 40: ...how their caller ID Tap the Block unknown callers switch to activate the feature Options during calls During a voice call The following actions are available Access additional options Add call Dial a second call The first call will be put on hold When you end the second call the first call will be resumed Hold call Hold a call Tap Resume call to retrieve the held call Bluetooth Switch to a Bluetoo...

Page 41: ...ar on the screen tap to open the keypad 3 Tap Create contact to create a new contact or tap Update existing to add the number to an existing contact Adding a phone number to Contacts from the calls list 1 Launch the Phone app 2 Tap a caller s image or tap a phone number Details 3 Tap Add to create a new contact or tap Update existing to add the number to an existing contact ...

Page 42: ...ts Creating a new contact 1 Launch the Contacts app and tap 2 Select a storage location 3 Enter contact information Select a storage location Add an image Open more information fields Enter contact information Depending on the selected storage location the types of information you can save may vary 4 Tap Save ...

Page 43: ...ounts Sync your device contacts with online contacts saved in your web accounts 1 Launch the Settings app tap Accounts Accounts and select the account to sync with 2 Tap Sync account and tap the Contacts switch to activate it This feature is not supported for some accounts Searching for contacts Launch the Contacts app Use one of the following search methods Scroll up or down the contacts list Dra...

Page 44: ...You can share contacts with others by using various sharing options 1 Launch the Contacts app and tap Share 2 Select contacts and tap Share 3 Select a sharing method Creating groups You can add groups such as family or friends and manage contacts by group 1 Launch the Contacts app and tap Labels 2 Tap Create and enter a label name 3 Tap Add member select contacts to add to the group and then tap D...

Page 45: ...tacts with other accounts your contacts list may include duplicate contacts Merge duplicate contacts into one to streamline your contacts list 1 Launch the Contacts app and tap the contact s name Details 2 Tap Link contacts 3 Select contacts and tap Link Deleting contacts 1 Launch the Contacts app and tap Delete 2 Select contacts and tap Delete To delete contacts one by one open the contacts list ...

Page 46: ...when you are roaming 1 Launch the Messages app and tap 2 Add recipients and enter a message To record and send a voice message tap and hold say your message and then release your finger The recording icon appears only while the message input field is empty Enter recipients Enter a message Attach files Recipient Send the message 3 Tap to send the message ...

Page 47: ...ap the message input field enter a message and then tap To adjust the font size spread two fingers apart or pinch on the screen Blocking unwanted messages Block messages from specific numbers added to your block list 1 Launch the Messages app and tap Settings Block numbers and messages Block numbers 2 Tap Inbox and select a contact or a phone number Or tap Contacts select contacts and then tap Don...

Page 48: ...essages app tap Settings Notifications and then tap the switch to activate it 2 Change the notification settings Deleting messages 1 Launch the Messages app 2 On the messages list select a contact or a phone number 3 Tap and hold a message then tap Delete To delete multiple messages tick messages you want to delete 4 Tap Delete ...

Page 49: ...them conveniently Browsing webpages 1 Launch the Internet app 2 Tap the address field 3 Enter the web address or a keyword and then tap Go Bookmark the current webpage Open the homepage Move between pages Open the browser s tab manager Access additional options Refresh the current webpage View your bookmarks and recent browsing history ...

Page 50: ...e you may violate other people s privacy Launching Camera Use the following methods to launch Camera Launch the Camera app Press the Power key twice quickly On the locked screen drag outside the circle Some methods may not be available depending on the region or service provider Some camera features are not available when you launch the Camera app from the locked screen or when the screen is turne...

Page 51: ...o Preview thumbnail Take a photo Current mode Camera settings Switch between the front and rear cameras Shooting modes Options for current shooting mode The preview screen may vary depending on the shooting mode and which camera is being used The camera automatically shuts off when unused Make sure that the lens is not damaged or contaminated Otherwise the device may not work properly in some mode...

Page 52: ...oto Select an aspect ratio for photos Apply a filter effect Select an aspect ratio for videos Locking the focus AF and exposure AE You can lock the focus or exposure on a selected area to prevent the camera from automatically adjusting based on changes to the subjects or light sources Tap and hold the area to focus the AF AE frame will appear on the area and the focus and exposure setting will be ...

Page 53: ...ode The camera adjusts the shooting options automatically depending on the surroundings to capture photos easily On the shooting modes list tap PHOTO and tap to take a photo Taking selfies You can take self portraits with the front camera 1 On the shooting modes list tap PHOTO 2 On the preview screen swipe upwards or downwards or tap to switch to the front camera for self portraits 3 Face the fron...

Page 54: ...ecording a video tap where you want to focus To use auto focus mode tap AF to cancel the manually set focus 3 Tap to stop recording the video Customizing camera settings On the preview screen tap Some options may not be available depending on the shooting mode Videos Rear video size Select a resolution for videos you want to take with the rear camera Using a higher resolution will result in higher...

Page 55: ...h as between buildings or in low lying areas or in poor weather conditions Your location may appear on your photos when you upload them to the Internet To avoid this deactivate the location tag setting Shooting Methods Select additional shooting methods for taking a photo or recording a video Storage location Select the memory location for storage This feature will appear when you insert a memory ...

Page 56: ...d videos stored in your device You can also manage images and videos by album Viewing images 1 Launch the Gallery app and tap PICTURES 2 Select an image Access additional options Rotate the image Delete the image Share the image with others Modify the image ...

Page 57: ... Tap and hold to fast forward Access additional options Rotate the screen Change screen ratio Pause and resume playback Drag your finger up or down on the left side of the playback screen to adjust the brightness or drag your finger up or down on the right side of the playback screen to adjust the volume To rewind or fast forward swipe to the left or right on the playback screen Viewing albums You...

Page 58: ...ltiple images and videos 1 On the Gallery screen tap and hold an image or a video to delete 2 Tick the images or videos to delete 3 Tap Delete Calendar Manage your schedule by entering upcoming events in your planner Creating events 1 Launch the Calendar app and tap or double tap a date If the date already has saved events in it tap the date and tap ...

Page 59: ... events with your accounts 1 Launch the Settings app tap Accounts Accounts and select the account to sync with 2 Tap Sync account and tap the Calendar switch to activate it This feature is not supported for some accounts To add accounts to sync with launch the Calendar app and tap Manage calendars Add account Then select an account to sync with and sign in When an account is added it will appear o...

Page 60: ...g for the first time View the list of available stations Access additional options Scan and save available stations automatically Add the current radio station to the favorites list Fine tune the frequency View the list of favorite stations Play through the speaker Turn the FM radio on or off Enter radio station frequency manually Search for an available radio station Playing through the speaker Y...

Page 61: ...nter an alarm time tap the time input field To activate or deactivate alarms tap the switch next to the alarm in the alarms list Stopping alarms Tap Dismiss to stop an alarm If you have previously enabled the snooze option tap Snooze to repeat the alarm after a specified length of time Deleting alarms Tap and hold an alarm tick alarms to delete and then tap Delete World Clock Launch the Clock app ...

Page 62: ...r set the duration and name and then tap Add 2 Set the duration and then tap Start To open the keypad to enter the duration tap the duration input field 3 Tap Dismiss when the timer goes off Calculator Perform simple or complex calculations Launch the Calculator app Tap to display the scientific calculator To see the calculation history tap To close the calculation history panel tap To clear the h...

Page 63: ...d select a sharing method such as Bluetooth and message Google apps Google provides entertainment social network and business apps You may require a Google account to access some apps To view more app information access each app s help menu Some apps may not be available or may be labeled differently depending on the region or service provider Google Go Search quickly for items on the Internet or ...

Page 64: ...tion and browse webpages YT Music Enjoy various music and videos provided byYouTube Music You can also view the music collections stored on your device and play them YouTube Go Watch or create videos and share them with others Gallery View images and videos stored in your device You can also manage images and videos by folder Files Simply browse share and back up files with cleaning recommendation...

Page 65: ...her Bluetooth enabled devices Refer to Bluetooth for more information Airplane mode Set the device to disable all wireless functions on your device You can use only non network services Follow the regulations provided by the airline and the instructions of aircraft personnel In cases where it is allowed to use the device always use it in airplane mode Data usage Keep track of your data usage amoun...

Page 66: ... used More connection settings Customize settings to control other features Refer to More connection settings for more information Wi Fi Activate theWi Fi feature to connect to aWi Fi network and access the Internet or other network devices Connecting to aWi Fi network 1 On the Settings screen tap Connections Wi Fi and tap the switch to activate it 2 Select a network from theWi Fi networks list Ne...

Page 67: ...listed If the device you want to connect to is not in the list request that the device turns on its Wi Fi Direct feature 3 Select a device to connect to The devices will be connected when the other device accepts theWi Fi Direct connection request Ending the device connection 1 On the Settings screen tap Connections Wi Fi 2 Tap Wi Fi Direct The device displays the connected devices in the list 3 T...

Page 68: ...for example pirating copies of files or illegally tapping communications for commercial purposes Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature Pairing with other Bluetooth devices 1 On the Settings screen tap Connections Bluetooth and tap the switch to activate it The detected devices will be listed 2 Select a device to pair with If the device you want to ...

Page 69: ...the Gallery app and select an image 2 Tap Bluetooth and select a device to transfer the image to If the device you want to pair with is not in the list request that the device turns on its visibility option 3 Accept the Bluetooth connection request on the other device Unpairing Bluetooth devices 1 On the Settings screen tap Connections Bluetooth The device displays the paired devices in the list 2...

Page 70: ...device s mobile data connection with other devices when the network connection is not available Connections can be made viaWi Fi USB or Bluetooth On the Settings screen tap Connections Mobile Hotspot andTethering You may incur additional charges when using this feature Mobile Hotspot Use the mobile hotspot to share the device s mobile data connection with computers or other devices Bluetooth tethe...

Page 71: ...e device s mobile data connection to access the Internet SIM card manager dual SIM models Activate your SIM or USIM cards and customize the SIM card settings Refer to Using dual SIM or USIM cards dual SIM models for more information On the Settings screen tap Connections SIM card manager Calls Select a SIM or USIM card for voice calls Text messages Select a SIM or USIM card for messaging Mobile da...

Page 72: ...ate DNS Printing Configure settings for printer plug ins installed on the device You can connect the device to a printer viaWi Fi orWi Fi Direct and print images or documents Some printers may not be compatible with the device Adding printer plug ins Add printer plug ins for printers you want to connect the device to 1 On the Settings screen tap Connections More connection settings Printing Downlo...

Page 73: ...et the device to vibrate and play a ringtone for incoming calls Temporary mute Set the device to use silent mode for a certain period Ringtone Change the call ringtone Notification sounds Change the notification sound Volume Adjust the device s volume level System sounds Set the device to sound for actions such as controlling the touchscreen Apps and notifications View recently launched apps and m...

Page 74: ...the device to display the remaining battery life Screen timeout Set the length of time the device waits before turning off the display s backlight Navigation bar Change the navigation bar settings Refer to Navigation bar soft buttons for more information Screen saver Set the device to launch a screen saver when the device is charging Refer to Screen saver for more information Screen saver You can ...

Page 75: ...k for updates Encrypt SD card Set the device to encrypt files on a memory card If you reset your device to the factory defaults with this setting enabled the device will not be able to read your encrypted files Disable this setting before resetting the device Other security settings Configure additional security settings Screen lock type Change the screen lock method Smart Lock Set the device to u...

Page 76: ...he Settings screen tap Lock screen and security Smart Lock 2 Unlock the screen using the preset screen lock method 3 Select an option and follow the on screen instructions to complete the setup Privacy Change the settings for privacy On the Settings screen tap Privacy Permission manager View the list of features and apps that have permission to use them You can also edit the permission settings Se...

Page 77: ...rrent location information Location services View the location services your device is using Accounts Sync back up or restore your device s data You can also register and manage accounts such as your Samsung account or Google account On the Settings screen tap Accounts Accounts Add your Samsung and Google accounts or other accounts to sync with Backup Keep your personal information app data and se...

Page 78: ...ntrols Your DigitalWellbeing tools View the daily usage history of your device Refer toYour DigitalWellbeing tools for more information Parental controls Manage your children s digital use Your DigitalWellbeing tools View the daily usage history of your device You can also limit usage time or change the notification settings for each app On the Settings screen tap DigitalWellbeing parental control...

Page 79: ...the Settings screen tap DigitalWellbeing parental controls Focus mode Smart Manager The smart manager feature provides an overview of the status of your device s battery storage and memory You can also automatically optimize the device with a tap of your finger Battery Check the remaining battery power and time to use the device For devices with low battery levels conserve battery power by activat...

Page 80: ...preventing apps that are running in the background from using battery power when they are not being used Tap Battery usage select apps from the apps list and then tap the Optimize battery usage switch to activate the feature Storage Check the status of the used and available memory On the Settings screen tap Smart Manager Storage The actual available capacity of the internal memory is less than th...

Page 81: ...ound Remove animations Reduce animation effects if you are sensitive to animations or screen movement Mono audio Enable mono sound when listening to audio with one earbud Google subtitles CC Set the device to display closed captions on content supported by Google and to change the closed caption settings Touch hold delay Set the recognition time for tapping and holding the screen Click after point...

Page 82: ... feature and configure settings Refer to Gestures for more information Date and time Access and alter the settings to control how the device displays the time and date If the battery remains fully discharged the time and date is reset Reset Reset your device s settings or perform a factory data reset You can reset all your settings and network settings Software update View the device s software ve...

Page 83: ...3 To set the selected language as the default language tap Set as default To keep the current language setting tap Keep current The selected language will be added to your languages list If you changed the default language the selected language will be added to the top of the list To change the default language from your languages list drag next to a language and move it to the top of the list If ...

Page 84: ... or USIM card is blocked usually as a result of entering your PIN incorrectly several times You must enter the PUK supplied by your service provider PIN2 When you access a menu requiring the PIN2 you must enter the PIN2 supplied with the SIM or USIM card For more information contact your service provider Your device displays network or service error messages When you are in areas with weak signals...

Page 85: ... scratched or damaged visit a Samsung Service Center Your device freezes or encounters a fatal error Try the following solutions If the problem is still not resolved contact a Samsung Service Center Restarting the device If your device freezes or hangs you may need to close apps or turn off the device and turn it on again Forcing restart If your device is frozen and unresponsive press and hold the...

Page 86: ...ne ensure that it is properly connected Sound echoes during a call Adjust the volume by pressing theVolume key or move to another area A cellular network or the Internet is often disconnected or audio quality is poor Ensure that you are not blocking the device s internal antenna When you are in areas with weak signals or poor reception you may lose reception You may have connectivity problems due ...

Page 87: ...horter over time Error messages appear when launching the camera Your device must have sufficient available memory and battery power to operate the camera app If you receive error messages when launching the camera try the following Charge the battery Free some memory by transferring files to a computer or deleting files from your device Restart the device If you are still having trouble with the ...

Page 88: ...provider or providers of additional services Some content circulated on the Internet such as ringtones videos or wallpapers may not work properly Bluetooth is not working well If another Bluetooth device is not located or there are connection problems or performance malfunctions try the following Ensure that the device you wish to connect with is ready to be scanned or connected to Ensure that you...

Page 89: ... data stored in the device A small gap appears around the outside of the device case This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur Over time friction between parts may cause this gap to expand slightly There is not enough space in the device s storage Delete unnecessary data such as cache using the smart manager or manually delete unused apps ...

Page 90: ...nical including photocopying recording or storing in any information storage and retrieval system Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Co Ltd Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi Wi Fi Direct Wi Fi CERTIFIED and theWi Fi logo are registered trademarks of theWi Fi Alliance All other trademarks and copyrights are...

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