What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician
who can remotely:
•
Diagnose your TV
•
Adjust the TV settings for you
•
Perform a factory reset on your TV
•
Install recommended firmware updates
How does Remote Support work?
You can easily get Samsung Remote Support service for your TV:
1.
Call the Samsung service centre and ask for remote support.
2.
Open the menu on your TV and go to the
Support
menu. ( >
Settings
>
Support
)
3.
Select
Remote Management
, then read and agree to the service agreements. When the
PIN screen appears, provide the PIN number to the technician.
4.
The technician will then access your TV.
Eco Sensor and screen brightness
Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in
your room and optimises the brightness of the TV automatically to reduce power consumption.
If you want to turn this off, go to >
Settings
>
General
>
Eco Solution
>
Ambient Light
Detection
.
•
If the screen is too dark while you are watching TV in a dark environment, it may be due to
the
Ambient Light Detection
function.
•
The eco sensor is located at the bottom of the TV. Do not block the sensor with any object.
This can decrease picture brightness.
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