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SER-6500II/6540II Program Manual

Operating Guide

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39

Merchandise Return Operations

The merchandise return key is used to refund money while correcting all related totals affected
by the original sale. Returns may be made as part of a regular sale (as an exchange), or
outside a sale to simply take the merchandise back (as a refund).

RETURN

MDSE

2

0

0

GROCERY

RETURN

MDSE

3

0

0

TAXABLE

GROCERY

(Optional)

SUBTOTAL

CASH

Exchanging one item for another.

2

5

0

AUTO

2

RETURN

MDSE

9

9

5

AUTO

1

(Optional)

SUBTOTAL

CASH

Press the Return Merchandise key before
pressing the related item entry key.

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Summary of Contents for SER-6500II Series

Page 1: ...Series SER 6500II 6540II Operator s Manual All specifications are subject to change without notice 2005 CRS Inc OM SER6500 6540 Version 2 0 ...

Page 2: ...IS THESE PRODUCT S CRS INC SPECIFICALLY DOES NOT WARRANT THAT THE OPERATION OF ANY DRIVERS SOFTWARE OR PROGRAMMING PRODUCTS LICENSED HEREUNDER WHETHER EMBEDDED IN PRODUCTS OR PROVIDED AS SEPARATE PROGRAMS SHALL BE UNINTERRUPTED OR ERROR FREE OR THAT FUNCTIONS CONTAINED IN SUCH DRIVERS SOFTWARE OR PROGRAMMING PRODUCTS SHALL OPERATE IN COMBINATION S WHICH MAY BE SELECTED FOR USE BY YOU OR OTHERWISE ...

Page 3: ...Paper Print Ribbon 18 Changing Installing the Printer Ribbon Cartridge 18 Loading the Receipt Printer 18 Initial Loading of the Detail Printer 19 Keylock 20 Control Lock Access 20 Keys 20 Keyboards 21 Operating Guide 23 Introduction 23 Keyboards 24 Samsung SER 6500 24 Keyboard Legend 25 Clerk Sign On Sign Off 29 Push Button Sign On 29 Secret Code Sign On 29 Direct Sign On 29 Item Entry 30 PLU Key ...

Page 4: ...mote Printer 63 Drive Up Window Operatons 64 Food Service Table Service 68 Check Tracking 68 Picking Up an Existing Balance 69 Closing or Paying a Guest Check 70 Soft Check Operations 74 Transferring Guest Checks to Another Server 76 Combining Guest Checks for Payment 76 Scanning 77 PLU PRICE Key 77 Time Keeping Features 79 Clocking In 79 Clocking Out 79 X Mode Programming 80 Introduction 80 X Mod...

Page 5: ...nd Time Programming 97 SER 6500II 6540II Reports 99 Overview 99 Report Table 101 Report Examples 104 Financial Report 104 Financial Report Notes 105 IRC Reports 106 Sales Time Report 107 PLU Reports 108 All Clerks Cashiers Report Individual Clerk Cashier Report 109 Drawer Reports 110 Financial Group Report 111 Labor Groups Report 112 Daily Sales Report 113 Time Keeping Reports 114 Items by Group R...

Page 6: ...keyboard section of this manual Your keyboard arrangement may differ The Samsung SER 6500II 6540II also features Inter Register Communications IRC allowing up to 16 registers to share programmed information and consolidate report data SER 6500IIs and SER 6540IIs may belong to the same IRC system Since the same EPROM is used for both models register type is transparent IRC may also be used to trans...

Page 7: ... the basic operation of the SER 6500II 6540II from changing paper and print ribbons to the use of function keys The Manager s section which shows manager controlled functions along with reports and balancing information The Programming section which explains NLU PLU programming changing assigned key positions prices HALOs and descriptors Clerk Cashier programming and Receipt Journal control progra...

Page 8: ... Serial printer guest check kitchen printer Coin Changer Scanner Pole display PC interface Liquor Systems 2 station receipt and journal Dot Matrix printer with single line validation Cash drawer with 5 bill and 5 coin compartments Two line front display Alpha over numeric with single line numeric rear pop up standard Programmable Keyboard with up to 25 PLUs accessible from one keyboard position 40...

Page 9: ...s Void of entire sale after finalization Cancel Feature Clears transaction Void of entire sale before finalization Decimal fractional Multiplication of PLU entries Compulsory Scale entry for PLUs 2 Foreign Currency Conversion keys Check and Cash tender keys Post Tendering Feature 6 line programmable message on receipts 4 line pre amble 2 line post amble Receipt on request the SER 6500II 6540II wil...

Page 10: ...d off VALID requires the validation of a form This symbol lights when the form is properly aligned covering the activated sensors in the printer D1 D2 and D3 indicate which cash drawer the current cashier is assigned to Cashiers are assigned a drawer in P Mode programming and may only open their designated cash drawer FS TX1 TX2 TX3 and TX4 designate the applicable tax and Food Stamp eligibility a...

Page 11: ...cashiers are signed off the alpha numeric display will read CLOSED while the keylock is in the REG position The illustration below shows the message displayed when the keylock is turned to the OFF position Each of the other keylock positions also show in the alpha portion of the display ...

Page 12: ...alance again in order to continue In a soft check environment this message will appear when the check has reached capacity maximum lines stored The register will maintain the correct ballance but does not print additional items and will give the BUFF FULL error after each additional item AMOUNT REQ This operation requires an amount entry NO PLU The number entered is not a valid PLU This message wi...

Page 13: ...R A REQ The operator is in the middle of a received on account operation which requires a final depression of the R A key to finalize the operation P O REQ The operator is in the middle of a paid out operation which requires a final depression of the P O key to finalize the operation VALID REQ This operation requires validation REQ EAT IN This operation requires a depression of either the EAT IN T...

Page 14: ...ber entered is out of range E MODE The keylock is in the wrong position BAD FLOW The operator has used an illegal key sequence BAD VALUE The number entered is wrong DUPLICATE This check already exists May also apply to secret code programming SIGN ON REQ Clerk is required to sign on PAPER END The guest check printer has reached the end of the form or the Receipt Journal paper is at or near the end...

Page 15: ...t check transaction An existing guest check must be recalled or a new one started REMOV PAPER Validation is complete and the form must now be removed CASH DEC REQ Cash declaration has been programmed as compulsory and must first be performed before reports may be generated CRC ERR An error has occurred in the block check sum while transferring data in IRC mode ERR JAM Receipt journal printer jamme...

Page 16: ...ring obstruction from the print head Worn out and frayed printer ribbons may also jam printers It is suggested that the printer ribbon be changed as soon as the prints becomes faint in order to prevent frayed ribbons from causing printer failures Model Samsung ERP 400 Receipt and journal stations Print speed 3 0 lines per second Columns 24 per station Single line validation Character Size 7 x 9 do...

Page 17: ...16 Introduction SER 6500II 6540II Program Manual Character Chart ...

Page 18: ...P 400 printer allows single line numeric fields of up to nine digits along with programmable PLU descriptors of up to twelve characters For this reason provisions for printing sales where the combination of descriptor and amount is greater than 24 characters have been made Item descriptors are separated from amounts by at least one blank space If the descriptor used is a full twelve characters and...

Page 19: ...ted area on the left edge and the raised tab near the knob on the right Lift to remove 3 Insert the new ink ribbon cartridge and press firmly into place Remove any slack in the ribbon by rotating he cartridge knob counter clockwise Loading the Receipt Printer Ribbon and logo stamp must be in place when changing paper 1 Place the other roll of paper into the small tray on the left 2 Make sure the p...

Page 20: ...er will unwind from the bottom of the roll 7 Fold back approximately 6 of paper and insert the folded end of the tape into the feed slot just in front of the paper tray at the rear of the printer 8 Press the DETAIL FEED key on the cash register keyboard until the edge of the paper feeds through the printer Run 6 8 inches of paper through the printer 9 Insert the end of the paper into the slot on t...

Page 21: ...ng will report to that cashiers totals until another cashier is signed on A cashier cannot be changed in the middle of a transaction If the key position is changed the current cashier will stay logged on To sign on a cashier press the Cashier key this is the default method Keys Keys include 1 REG travel from OFF to REG 2 VOID travel from X to VOID 3 Z travel from Z to VOID 4 P travel from P to VOI...

Page 22: ...fault PLU 1 is assigned to NLU 1 PLU 2 to NLU 2 and so on The SER 6540II keyboard shown below has been expanded using the optional keyboard expansion kit Default keyboard programming for the SER 6540II follows the layout of the fifteen NLU keyboard configuration NLU 1 calls PLU 1 NLU 2 calls PLU 2 and so on NLU keys 1 15 must be reassigned and 16 40 added to the keyboard in S Mode when using the o...

Page 23: ...osition SER 6500II keyboard is shown below with the default keyboard function key positions With the alpha keyboard overlay in place the flat keyboard on the SER 6500II also serves as an entry device for programming descriptors Alpha characters are shown below ...

Page 24: ... correct keystrokes and the resulting printer output Since all machines differ in actual programming the operation of some keys may require the keylock in the Management X Mode position while other keys may not exist on your keyboard Space has been provided with each function key description for your dealer to note the customized descriptor if different from default along with any other special pr...

Page 25: ...24 Operating Guide SER 6500II 6540II Program Manual Keyboards Samsung SER 6500II Samsung SER 6540II ...

Page 26: ...ctions are those accumulated for the cancel function key itself and cancel function totals accumulated for individual clerk reports Cancel operations attempted after more than eighty items have been entered or after tendering has begun will cause an error condition CASH TEND Calculates sale total including tax finalizes the sale and opens the cash drawer Change computation is allowed by entering a...

Page 27: ...e currency conversion function Change is calculated and issued in home currency The amount of Foreign currency tendered is stored in a separate total on the financial report but not added to the drawer total DETAIL FEED Advances the journal paper one line or continuously until the key is released DRIVE THRU Designates the order as a Drive Thru order printed on receipt and adjusts taxes accordingly...

Page 28: ...tems to a pre designated printer for special attention This option is designed for systems with kitchen printers and will issue a separate receipt listing just the items affected The print key can also be used to issue a receipt on an external printer X TIME Functions as a multiplication key or a split pricing key for PLU entries RECEIPT FEED Advances the receipt paper one line or continuously unt...

Page 29: ...reports VALID Depressing the VALID validate key after a PLU entry received on account operation paid out operation key entry merchandise return operation void operation add check operation or finalization on a tender key will print a one line validation through the receipt journal printer VOID The VOID key is used for error correct operations or to reverse a previous incorrect entry Both the Error...

Page 30: ...tial depression of the CASHIER key prevents the code from appearing on the display as it is entered To sign the clerk off repeat the sign on sequence Direct Sign On 8 9 0 CASHIER 7 4 5 6 3 2 1 Direct sign on allows a clerk cashier to simply enter their code number and press the CASHIER key The code number appears on the display as it is being entered Depending on how your machine has been programm...

Page 31: ...ice Look Up code and the depression of the PLU key Registering the price and PLU number by scanning a UPC code There are many variations to each of these methods involving quantities gallonage PLUs split pricing and single item PLUs Each of these is touched upon in the following pages 1 2 5 GROCERY TEA Optional SUBTOTAL CASH 3 X TIME DECAF 1 6 9 TAXABLE GROCERY TAXABLE GROCERY 2 X TIME 1 3 5 GROCE...

Page 32: ...egistered and closed to CASH with a single keystroke If a single item NLU PLU key is depressed during a regular sale it will behave as a regular preset as long as it follows another item entry Gallonage Operation Although gallonage PLUs are considered open a per gallon price has been entered as part of programming This price is carried out to three digits e g 1 399 Amounts into gallonage NLU PLUs ...

Page 33: ...ries 1 0 PLU 1 2 5 PLU 1 PLU 3 X TIME 1 0 PLU Optional SUBTOTAL CASH 1 0 PLU PLU 4 X TIME 3 X TIME 1 PLU 9 9 PLU Optional SUBTOTAL CASH Code Entry PLU Preset Code Entry PLU Open Amount Multiple PLU Entry Code Entry PLU Repeat Entry Code Entry Open PLU Split Pricing ...

Page 34: ...percentage The preset amount or percentage may be overridable Check with your store manager Percentage Discount Surcharge on Item 1 key programmed as preset 10 item surcharge taxable by Tax 1 Tax 1 is calculated on the post discount amount 0 0 0 GROCERY 2 1 0 0 0 GROCERY 1 1 5 1 Optional SUBTOTAL CASH 1 key programmed as a preset 10 discount on the entire sale taxable by Tax 1 4 0 0 GROCERY 6 0 0 ...

Page 35: ...nt on the entire sale taxable by Tax 1 0 0 0 GROCERY 2 0 0 0 TAXABLE GROCERY 1 Optional SUBTOTAL 5 EMPLOYEE DISCOUNT 5 1 CASH 1 key programmed as a preset 10 surcharge on the sale taxable by Tax 1 0 0 0 NLU 1 2 0 0 0 NLU 1 1 Optional SUBTOTAL SURCHARGE CASH Preset Percent Sale Discount Preset Sale Surcharge ...

Page 36: ...open amount discount coupon 2 key programmed as 50 preset amount discount coupon both are taxable by Tax 1 3 9 5 TAXABLE GROCERY 5 0 COUPON 1 TAXABLE GROCERY Optional SUBTOTAL CASH 2 9 5 TAXABLE GROCERY COUPON 2 TAXABLE GROCERY Optional SUBTOTAL CASH Open Item Coupon Entry Preset Item Coupon Entry ...

Page 37: ...d as an open amount discount on entire sale taxable by Tax 1 2 2 5 GROCERY 1 9 5 GROCERY SUBTOTAL 7 5 COUPON 1 CASH 2 key programmed as a preset 50 discount on entire sale taxable by Tax 1 2 3 5 GROCERY CHERRY COKE SUBTOTAL COUPON 2 CASH Single Open Sale Coupon Single Preset Sale Coupon ...

Page 38: ...SER 6500II 6540II Program Manual Operating Guide 37 1 9 5 GROCERY 2 6 5 GROCERY SUBTOTAL 2 5 COUPON 1 5 0 COUPON 1 CASH Multiple Open Sale Coupons ...

Page 39: ...ERY VOID 3 0 0 GROCERY Optional SUBTOTAL CASH 1 0 0 GROCERY 2 0 0 TAXABLE GROCERY 3 0 0 MEAT CLEAR VOID 2 0 0 TAXABLE GROCERY Optional SUBTOTAL CASH Error Correct Error Correct operations void the last item entered provided no other key has been pressed Previous Item Void Previous item voids allow the void of any item previously entered in the current transaction Either the CLEAR or 1 X TIME must ...

Page 40: ...ginal sale Returns may be made as part of a regular sale as an exchange or outside a sale to simply take the merchandise back as a refund RETURN MDSE 2 0 0 GROCERY RETURN MDSE 3 0 0 TAXABLE GROCERY Optional SUBTOTAL CASH Exchanging one item for another 2 5 0 AUTO 2 RETURN MDSE 9 9 5 AUTO 1 Optional SUBTOTAL CASH Press the Return Merchandise key before pressing the related item entry key ...

Page 41: ...0 Operating Guide SER 6500II 6540II Program Manual Return of discounted merchandise 1 key programmed as a 10 00 item discount taxable by Tax 1 RETURN MDSE 2 6 5 TAXABLE GROCERY 1 1 Optional SUBTOTAL CASH ...

Page 42: ... SALAD ADD CHECK POLISH SODA SUBTOTAL Open Amount Discount COUPON ADD CHECK SUBTOTAL CASH The ADD CHECK key is used to apply different discounts to separate meals which are all paid for at once Press the ADD CHECK key after each order and follow with SUBTOTAL for the total of all orders Finalize with any tender key as you would a normal sale ...

Page 43: ...owed by the TAX key and to charge both taxes enter both tax shift key sequences prior to the non taxable item entry The same rules apply to tax rates 3 4 1 TAX 0 0 0 NLU 1 1 5 0 0 NLU 1 Optional SUBTOTAL CASH To Except Tax on a Taxable Item To except Tax 1 for the taxable item immediately following depress 1 followed by the TAX key to except Tax 2 depress 2 followed by the TAX key and to except bo...

Page 44: ...PT key This key has been pre programmed to remove one or more tax rates from an entire sale 0 0 0 NLU 1 1 0 0 0 NLU 2 1 5 0 0 NLU 3 Required SUBTOTAL EXEMPT TAX CASH To Exempt One or More Specific Taxes Enter the entire sale and after pressing SUBTOTAL press 1 2 3 or 4 and then the TAX key You may repeat this for each rate to be removed 0 0 0 NLU 1 1 0 0 0 NLU 2 1 5 0 0 NLU 3 Required SUBTOTAL 1 T...

Page 45: ...g requirements Cash Tender A direct depression of the CASH key will tender the entire amount due to cash By entering the amount tendered in this example 10 00 and pressing the CASH key the register will print the amount tendered on the receipt and both print and display the change amount due the customer Amount tendering can be compulsory 2 9 5 NLU 1 4 5 0 NLU 2 9 5 NLU 3 Optional SUBTOTAL CASH 0 ...

Page 46: ... Optional SUBTOTAL 2 0 0 CASH 2 0 0 CHECK 1 CHARGE 5 0 0 CHARGE 2 CHARGE CHARGE Depending upon how your register is set up charge sales are tendered by pressing an individual charge key or by entering a charge code number If you are tendering into a code entry charge key enter the code 1 8 before pressing the charge key then press the charge key a second time NOTE The cash drawer will not open on ...

Page 47: ...ts paid for with Food Stamps NOTE Food Stamp change of less than 1 00 is applied towards the purchase of non Food Stamp items or given out as cash change This is shown as Food Stamp Credit on reports If the Food Stamp key has been programmed to accept decimal amounts the entire amount tendered will be applied towards the food stamp amount In Register mode a depression of the currency conversion ke...

Page 48: ...ly 0 0 0 GROCERY 1 5 0 0 TAXABLE GROCERY Optional SUBTOTAL CASH CASH 0 3 3 2 Receipt on Request Operation If a customer requests a receipt after a sale has been finalized a second depression of the CASH key will issue a complete buffered receipt There is no need to turn the receipt on for a single transaction If more than 80 entries are made in the sale or the register has been programmed to do so...

Page 49: ...med with validation compulsory the cash drawer will not open until the compulsion is satisfied VALID REQ will appear on the display and the indicator light behind VALID will come on once the form is properly inserted in the receipt journal printer The error tone will sound if any other operations are attempted before validation is completed Validated Item Entry 0 0 0 OIL 1 VALID Optional SUBTOTAL ...

Page 50: ...9 Non add Number Entry Operation PLUs may be programmed to require a Non add entry Non add numbers are entered using the NO SALE key 5 7 5 GROCERY 9 9 5 CAR NO SALE 0 8 2 5 Optional SUBTOTAL CASH No Sale Operation NOTE The cash drawer will open NO SALE ...

Page 51: ...not allowed Enter the amount of each payment and depress the appropriate tender key Repeat the process for all payment received If the tender keys used to register payments to received on account require validation then each payment must be validated as it is entered R A 1 0 0 CASH 1 0 0 CHECK 1 0 0 CHARGE R A In the event that a customer would like to apply funds towards an account and receive ch...

Page 52: ...ss the P O key followed by the amount and the method of payment A final depression of the P O key ends the operation The P O key may also be used as a drop key to account for a reduction of the cash or check amount in the drawer Amounts paid out in cash reduce the cash in drawer figure NOTE CHARGE key is not allowed in P O operations P O 1 0 0 CASH 1 0 0 CHECK 1 0 0 CHARGE P O ...

Page 53: ...osition The exceptions are Merchandise Returns Error correct and previous item voids within a sale VOID position operations will adjust all sale totals The VOID position carries its own total on the financial report Sale entered in the REG keylock position 0 0 0 DELI 1 0 0 0 BAKERY 2 Optional SUBTOTAL DISCOUNT CASH Same sale re entered in the VOID keylock position 0 0 0 DELI 1 0 0 0 BAKERY 2 Optio...

Page 54: ...up to a maximum of eighty items may be canceled If a Cancel function is attempted after the entering more than eighty items the function will ERROR The only total updated by this transaction is the CANCEL total which would be the total of all positive entries made in the transaction before the depression of the CANCEL key 0 0 0 GROCERY 2 0 0 0 TAXABLE GROCERY 1 Optional SUBTOTAL DISCOUNT CANCEL ...

Page 55: ...eapple and Cherry Flavors Sizes Strawberry Chocolate Butterscotch Pineapple Cherry Childs Shake Small Shake Medium Shake Large Shake Jumbo Shake The above chart shows the possible combinations of size and modifiers flavors By preceding the SHAKE key with both the SMALL and CHOCOLATE keys a S Choc Shake is registered SMALL and CHOCOLATE may be pressed in any order with the same result as long as SH...

Page 56: ...only charged for two TACO 3 X TIME COKE TACO PROMO Optional SUBTOTAL CASH WASTE Function The WASTE key allows control of inventory by accounting for items which must be removed from stock due to spoilage breakage or mistakes The WASTE key may be under manager control requiring the keylock to be in the X Mode position The WASTE key is not allowed within a sale Waste operations begin and end with a ...

Page 57: ... operator to make a scale entry if they access the key or PLU directly Direct Scale Entry When product is placed on the scale and the SCALE key depressed the weight will appear on the display Pressing the correct item key or entering the appropriate PLU number will multiply the displayed weight by the preset price and make the proper entry COFFEE BEANS SCALE PLU 1 SCALE 2 3 Optional SUBTOTAL CASH ...

Page 58: ...L CASH Tare Weights The tare weight accounts for the weight of the vessel or container used to hold the product being weighed Up to 19 different tare weights have been pre programmed into you register If the register is programmed to do so it will prompt the operator to enter the tare weight code number COFFEE BEANS 3 SCALE TARE PLU 1 SCALE 2 3 Tare weights may also be entered manually SCALE 2 0 M...

Page 59: ...Bal Store Order Service Recall Order Check Food service or table service applications utilize other features Table entry Guest Count entry Opening Guest Checks Servicing a Guest Check Recalling a Previous Balance Transferring guest checks to another server Combining Guest checks for payment Adding a tip prior to payment Of course any one of the features listed may apply to either quick service or ...

Page 60: ...sale Some locales will tax food purchases one way if the food is consumed on the premises and another if it is carried out to be consumed elsewhere Taxes are adjusted for the entire sale so if items are purchased for both on and off the premises two separate transactions must take place Eat In Example CHICKEN SOFT SHELL 2 X TIME COKE Optional SUBTOTAL EAT IN CASH Take Out Example The same order re...

Page 61: ...rogram Manual Drive Thru Example The same order again only registered as Drive Thru Items are taxed the same as Take Out but the descriptor identifies the sale as Drive Thru CHICKEN SOFT SHELL 2 X TIME COKE Optional SUBTOTAL DRIVE THRU CASH ...

Page 62: ...uctions These additions and instructions appear with the main item on print outs issued by the receipt and kitchen printers Main items may be programmed to require a condiment entry how would you like that cooked and will issue an error if any key other than a condiment follows the main item entry Condiments are entered after the main item and some may add to the cost Ask you manager to identify t...

Page 63: ...on In some applications this key may be labeled GRILL since it can be programmed to send the printer output to the grill area kitchen printer All printer output made using the PRINT key in this fashion is in addition to regular output To use the PRINT key feature simply press the PRINT key before the first item and immediately after the last item you want printed for special attention In this exam...

Page 64: ...roduce a reciept in either batch mode or real time instant mode Check with your manager regarding which key sequence is proper for your application Batch Mode HAM BURGER PIZZA DIET COKE CASH PRINT Real Time Mode 1 PRINT HAM BURGER PIZZA CASH Printing begins upon pressing the PRINT key The entrie order is printed at once Printing begins upon pressing the PRINT key and prints each item as it is regi...

Page 65: ...registered in the normal manner except that the STORE ORDER Service is pressed at the end of the transaction rather than a payment key NEW ORDER P Bal may be pressed anytime within the transaction To recall an order press the RECALL ORDER Check key to recall the oldest stored order or enter the order number and press the RECALL ORDER Check key Once an order has been recalled the operator may add t...

Page 66: ...lication the customer may call in an order well in advance and pay for it when it is picked up or delivered In this case an order number may be assigned In some applications the customer s phone number is used In this case the seven digit number is entered and the NEW ORDER P BAL key depressed As above the NEW ORDER P BAL entry may take place anywhere within the operation NEW ORDER P BAL 5 5 5 2 1...

Page 67: ...heck key or simply pressing the RECALL ORDER key to retrieve the oldest lowest number in the system Once the order has been recalled items may be added or voided the order paid or it may be stored again for later payment Adding to an Existing Order In a True Drive Thru System RECALL ORDER CHECK CHEESE BURGER MEDIUM WELL STORE ORDER SERV RECALL ORDER CHECK SUBTOTAL COUPON 5 0 CASH ...

Page 68: ...anual Operating Guide 67 Entering an Order Number For orders that have been assigned an order number or orders paid out of turn enter the order number and press RECALL ORDER RECALL ORDER CHECK 5 5 5 2 1 2 1 Optional SUBTOTAL CASH ...

Page 69: ...are used to enter the number of people served and their location Registers programmed as pre check machines require all transactions to begin with a new check or check recall sequence Opening a Hard Check Opening a Hard Check If assigned check numbers are used enter the check number and press CHECK Enter items as you would for any sale and exit by placing the guest check in the check printer and p...

Page 70: ...ing ways Check CHECK 5 0 8 2 5 MUSH ROOMS ONION RINGS SERVICE Table The TABLE key will recall the lowest check number assigned that table number When using this method multiple checks at a single table should be given an extra digit for the table number TABLE 1 2 MUSH ROOMS ONION RINGS SERVICE Shaded part of the sample guest check indicates items registered in previous postings ...

Page 71: ...s SUBTOTAL Enter the amount tendered and press CASH The register will call for the operator to insert the guest check and print a record of the tendering operation and close out the account This removes the check number from the check file allowing a new account to be opened under the same number Enter Guest Check or CHECK 5 0 8 2 5 SUBTOTAL 0 0 0 CASH 2 Enter Table TABLE 1 2 SUBTOTAL 0 0 0 CASH 2...

Page 72: ... guest check as shown earlier then press SUBTOTAL Enter the amount tendered and press CHECK The register will call for the operator to insert the guest check and print a record of the tendering operation and close out the account as with cash transactions Either CHECK 5 0 8 2 5 SUBTOTAL 0 0 0 CHECK 2 Or TABLE 1 2 SUBTOTAL 0 0 0 CHECK 2 ...

Page 73: ...m of payment Pick up a current balance by recalling the guest check as shown earlier then press SUBTOTAL Enter the tip amount and press the TIP key Press the SUBTOTAL key enter the code number for the charge type and press the CHARGE key Enter the amount tendered to charge and press the CHARGE key again CHECK 5 0 8 2 5 SUBTOTAL 7 5 0 CHARGE TIP SUBTOTAL 1 CHARGE CHARGE TABLE 1 2 SUBTOTAL 7 5 0 CHA...

Page 74: ...cally add a tip to the check When this is the case simply recall the guest check balance and press the SUBTOTAL key followed by the TIP key The register will calculate the preset percentage and add it to the total due Either CHECK 5 0 8 2 5 SUBTOTAL TIP SERVICE Or TABLE 1 2 SUBTOTAL TIP SERVICE ...

Page 75: ...he depression of the PRINT CHECK key when a copy of the guest check is desired The PRINT CHECK key sends the entire order to the designated soft check printer The PRINT CHECK key may be programmed to also service the guest check If not the SERVICE key must pressed in addition to the PRINT CHECK key when a copy of the guest check is required In most cases it is not necessary to print the guest chec...

Page 76: ...SER 6500II 6540II Program Manual Operating Guide 75 Picking Up a Balance Printing For Presentation CHECK 3 ITEM ITEM PRINT CHECK SERVICE Entire order to date is printed ...

Page 77: ...sferred to this server Press the SERVICE key to finalize Combining Guest Checks for Payment On occasion the need may arise to pay several guest checks all at once This is also considered a management function and takes place with the keylock in the X Mode position NOTE If it is necessary to exit this mode once it is entered press CANCEL to return to REG mode CASHIER 8 2 CASHIER CHECK 5 0 8 2 5 CHE...

Page 78: ...iplied by the preset price If the scanner is not able to read the code simply enter the digits using the ten key pad and press the PLU key If the register returns a PLU NOT FOUND or similar message the item may not be programmed into the system SCAN ITEM SCAN ITEM SCAN ITEM SUBTOTAL 0 0 0 CASH 1 PLU PRICE Key The PLU PRICE key works together with the scanner to allow price checks or price previews...

Page 79: ...78 Operating Guide SER 6500II 6540II Program Manual PLU PRICE SCAN ITEM ...

Page 80: ... OUT key The register will prompt the operator for their cashier sign in code Enter the code and press the TIME IN OUT key again The register will issue a receipt listing the clerk logged in and the time TIME IN OUT 3 4 5 2 1 TIME IN OUT Clocking Out Follow the same procedure as above being sure to use the correct register The SER 6500 6540 will again issue a receipt listing time in time out and a...

Page 81: ...ing the receipt print on and off and cash declaration procedures X Mode Override Manager Mode Certain function keys Void R A P O Refund etc may be programmed to require the keylock turned to the X position before they will operate If an attempted operation results in a MANAGER error prompt the keylock must be turned to the X Manager position and the operation repeated Certain entry limits may also...

Page 82: ... entry of 0 assigns the default as the true unaltered PLU number assigned to that NLU key This feature may also be used to shift all NLU keys to another use Since each NLU key may access five different PLU numbers by using the size keys five keyboards may be laid out each with different PLU numbers assigned to NLU keys Five more keyboards are available using modifier keys And by combining the defa...

Page 83: ...considerations listed for default Size also apply to default Modifier programming See the programming section of this manual for more information regarding building PLU numbers using the Size and Modifier keys Programming the Default Modifier 0 5 Modifier X 7 8 SUBTOTAL X TIME A receipt is issued showing the new default modifier ...

Page 84: ...el of security to prevent mis use of training mode operation TRAINING is printed on the top of all training transactions both receipt and detail as well as any kitchen printer output Enter Training Mode Key Sequence Secret Entry Code N1 8 8 SUBTOTAL X TIME N2 N3 N4 Exit Training Mode Key Sequence Enter Four Zeros 0 8 8 SUBTOTAL X TIME 0 0 0 A receipt is issued each time you enter or exit training ...

Page 85: ...n X Mode An additional keystroke at the end of a sale the depression of the CASH key will issue a receipt Additional programming for buffered receipts is done in P Mode 50 SUBTOTAL where multiple receipt and stub receipt are available Programming the Receipt Off Receipt Off 1 9 9 SUBTOTAL X TIME CASH Programming the Receipt On Receipt On 0 9 9 SUBTOTAL X TIME CASH A receipt is issued to confirm th...

Page 86: ...released for other operations Please teach end users to check the receipt for the CASH DECLARATION line printed at the beginning of the operation if they experience problems or apparent lock ups while taking reports Cash Declaration Procedure 1 Press the CASH key CASH 2 Enter the total of cash 7 5 1 CASH 3 1 3 Enter the total of checks 4 7 0 CHECK 9 4 Enter the total of food stamps 5 0 0 CHECK 8 5...

Page 87: ... enter one check at a time if desired An example follows 1 Press the CASH key CASH 2 Enter the total of coins 5 1 CASH 3 7 3 Enter the total of ones 0 0 CASH 2 8 4 If you wish you can multiply the count times the denomination Enter for example 3 X TIME 1 0 CASH 0 5 7 X TIME 1 0 CASH 0 0 1 X TIME 1 0 CASH 0 0 2 3 X TIME 5 0 CASH 0 0 5 Enter the remaining cash separately by denomination 6 Enter each...

Page 88: ...SER 6500II 6540II Program Manual X Mode Programming 87 ...

Page 89: ... up to ten digits Descriptor Programming A custom twelve character descriptor may be programmed for each clerk cashier Clerk Status Programming Status options assign clerks to a labor group and a specific cash drawer Labor Group Descriptor Programming Each of the thirty labor groups may have a custom twelve character descriptor These descriptors appear on labor reports Time Keeping Adjustments Tim...

Page 90: ...en assigned a PLU number Regardless of the entry method during a sale all PLUs prices and descriptors are programmed in two steps 1 Program 200 PLU HALO Preset Price 2 Program 300 PLU Descriptors IRC Program Transfer of PLUs Once an IRC system has been established any changes made to the PLU file price or descriptor changes at any register will be automatically broadcast to all other registers in ...

Page 91: ...egister will not assign a price or HALO to a PLU that has not yet been programmed for status Price and HALO programming for a single PLU is as follows X TIME PLU CODE 1 14 Digits 0 0 SUBTOTAL CASH 2 PLU Up to eight digit Price or HALO A range of PLU code numbers may be given the same price or HALO STARTING PLU CODE 0 0 SUBTOTAL 2 ENDING PLU CODE PLU PLU X TIME CASH Up to eight digit Price or HALO ...

Page 92: ... may be entered by their two digit alpha codes on either model machine or by using the alpha keyboard overlay on the SER 6500II It is possible to transfer programming from machine to machine using IRC program downloading It is also possible to mix SER 6500II and SER 6540II machines within a system So if you wish you may program alpha descriptors on an SER 6500II using the alpha overlay feature and...

Page 93: ...ng the Descriptor for multiple PLUs using NLU keys NLU PLU 0 0 SUBTOTAL 3 NLU PLU NLU PLU NLU PLU _ _ _ Up to twelve 3 digit alpha codes _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ X TIME CASH Programming the Descriptor using the alpha numeric keyboard overlay SER 6500II only PLU CODE 1 14 Digits 0 0 SUBTOTAL 3 PLU X TIME CASH Type up to twelve characters VALIDATE VALIDATE Th...

Page 94: ... Code Programming Clerk Cashiers take on a permanent clerk as part of initial programming If 50 clerks were allocated as part of S Mode memory allocation then the clerks created are given numbers 1 50 This is the number referred to as Clerk Each clerk may be assigned a secret sign in code used to log in and out of the register All sales entered into a register while a clerk is signed into that reg...

Page 95: ...TOTAL 8 X TIME SUBTOTAL CASH Up to twelve 3 digit alpha codes Program Another Type up to twelve characters VALIDATE Clerk Descriptor Programming Key Sequence Using Codes CLERK 1 99 1 0 SUBTOTAL 8 X TIME _ _ _ SUBTOTAL CASH Up to twelve 3 digit alpha codes Program Another _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ...

Page 96: ...0 SBTL Labor Group Descriptor Programming Each Labor Group 1 30 may be given a 12 character descriptor which will appear on reports 3 0 SUBTOTAL Program Another 8 Alpha Codes or type on Alpha Overlay Group 1 30 X TIME Alpha Overlay Only CASH _ _ _ VALID _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ SUBTOTAL 835 SBTL Time Keeping Adjustments From time to time employees will eith...

Page 97: ...register is removed from it s power source the time and date are maintained by the NiCad battery found on the main board You may find however that the time needs adjustment during daylight savings time for example Both date and time are set in one operation Setting the Date and Time 0 0 SUBTOTAL 4 M X TIME 1 M D D Y Y H H M M The Month Day Year order is set in P Mode Program 50 address 11 ...

Page 98: ...he Z2 command Z2 totals are updated each time a Z1 report is completed If Z3 totals have been selected as part of memory allocation programming Z3 totals also maintained Z3 totals are updated every time Z2 reports are completed A complete list of possible reports is presented in the charts on the following pages IRC Reporting You may consolidate reports by first entering IRC mode and then entering...

Page 99: ...rts Two programmable String Reports are also available A String Report will automatically execute each of the predetermined reports one after the other By using pre programmed String Reports store closing and end of shift reports may all be taken by entering a single command ...

Page 100: ... 2 SBTL X2 X Z2 Z 22 SBTL X3 X Time 2 Z3 Z 32 SBTL X X Z Z 3 SBTL X2 X Z2 Z 23 SBTL X3 X All PLU 3 Z3 Z 33 SBTL X X Z Z X2 X XX SBTL Starting PLU PLU key Ending PLU PLU key Z2 Z 4 SBTL X Z X3 X 24 SBTL X2 Z2 From To PLU 4 Z3 Z 34 SBTL X3 Z3 X X Z Z 3 SBTL X2 X Z2 Z 23 SBTL X3 X All Clerk 5 Z3 Z 33 SBTL X X Z Z 6 SBTL Clerk CLERK key X2 X Z2 Z 26 SBTL Clerk CLERK key X3 X Individual Clerk 6 Z3 Z 36...

Page 101: ...2 X 28 SBTL Check in Drawer 8 X3 X 38 SBTL X X 9 SBTL X2 X 29 SBTL Food Stamp in Drawer 9 X3 X 39 SBTL X X Z Z 10 SBTL X2 X Z2 Z 210 SBTL X3 X Financial Group Totals 10 Z3 Z 310 SBTL X X Z Z 11 SBTL X2 X Z2 Z 211 SBTL X3 X Labor Groups Not Available in IRC 11 Z3 Z 311 SBTL X X Daily Sales 12 Z Z 212 SBTL X2 X Z2 Z 312 SBTL X X Z Z 13 SBTL X2 X Z2 Z 213 SBTL X3 X Time Report All Clerks 13 Z3 Z 313 ...

Page 102: ...X Z2 Z 214 SBTL CLERK X3 X Individual Clerk Time Report 14 Z3 Z 314 SBTL CLERK X X Z Z 15 SBTL X2 X Z2 Z 215 SBTL X3 X Items By Group Report 15 Z3 Z 315 SBTL X X Open Check Report All 16 Z Z 16 SBTL X X Open Check Report By Server 17 Z Z 17 SBTL X X Clear Pre Polling Memory 18 Z Z 18 SBTL X X String Report 1 100 Z Z 100 SBTL X X String Report 2 101 Z Z 101 SBTL ...

Page 103: ...have been labeled to point out areas of special interest A short introduction will accompany each example giving additional information specific to that report Reports shown may be modified as part of register custom programming Financial Report The report shown is a stand alone non IRC Financial Report ...

Page 104: ...k cashing cash paid outs tips and change issued from check transactions h Reference total and count for sales which were paid by check Again this is not the check in drawer total as it does not include received on account payments made by check and it accounts only for the price of the merchandise purchased and not the amount of the check written i These are the tender amounts used to balance to s...

Page 105: ...C Reports The Financial report shown is data consolidated from both register 1 2 IRC Reports are identical in content to individual stand alone register reports Z Mode IRC reports will consolidate data and reset totals to zero on each register included in the report ...

Page 106: ...m Manual SER 6500II 6540II Reports 107 Sales Time Report The Sales Time report breaks the days business into 24 one hour sections each listing the number of customers sales transactions and the total sales for that time period ...

Page 107: ... programming options allow the addition of PLU along with PROMO WASTE and ITEM USAGE counts One set of PLU totals are maintained in the register for each of the active Z counters Z1 Z2 Z3 These totals may be reset by any of the following reports 3 23 33 All PLUs 4 24 34 From To PLUs 15 215 315 Items by Group PLU reporting may also be a part of the Financial report though programming or a string re...

Page 108: ...umber of customers sales transactions net sales and counts for No Sales PROMO and WASTE operations If the register has been programmed to track items by cashier they are listed after the above information The clerk report can be generated with or without media information Clerk report without media information Clerk report with media information ...

Page 109: ...ts SER 6500II 6540II Program Manual Drawer Reports Individual reports are available for Cash Check and Food Stamp drawer amounts Samples are shown for each Cash In Drawer Report Check In Drawer Report Food Stamp In Drawer Report ...

Page 110: ...II 6540II Reports 111 Financial Group Report Your register has the ability to sort items sold into as many as 99 groups Each of these groups has its own descriptor which appears on this report Counts and dollar amounts are given for each group ...

Page 111: ...112 SER 6500II 6540II Reports SER 6500II 6540II Program Manual Labor Groups Report This report is available as a stand alone report only and will issue an error if attempted in IRC mode ...

Page 112: ...0II 6540II Program Manual SER 6500II 6540II Reports 113 Daily Sales Report The Daily Sales report resembles the time report in that it lists totals and counts for each day of the month since the last Z report ...

Page 113: ...ER 6500II 6540II Reports SER 6500II 6540II Program Manual Time Keeping Reports Time keeping reports list Employees who have been active since the last Z report times clocked in and out and total hours worked ...

Page 114: ...able on your machine The Items By Group report lists the group name followed by sales information for each item reporting to that group This sales data is shared with all other PLU reports If PLU totals were reset using an earlier report they will not appear in this report Group Descriptor Item PLU Descriptor Quantity Sold Amount Totals for this group ...

Page 115: ...rogram Manual Open Check Reports Systems using tracking totals Check Tracking or Drive Thru keep a list of open unpaid tracking totals in memory This information may be seen by taking an Open Check report for either one or all servers at any register ...

Page 116: ...anual SER 6500II 6540II Reports 117 Clear Pre polling memory This report only becomes necessary when reports are unsuccessfully polled by a PC If the BUSY error displays enter 18 SBTL in the Z key lock position to clear the error ...

Page 117: ...re of the reports listed in the previous pages with a single command The key position X or Z Mode has been pre programmed for each section of the report Once the string report has been initiated each report within the string runs just as it would if the operator was to enter each of the report codes separately ...

Page 118: ...ax 2 Tax 3 Tax 4 Sale Coupon Amouts Sale Percent Discounts Sale Surcharge Amounts Net Sales Gross Sales Example Net Sales Negative PLU Total Item Coupon Total Item Percent Discount Sale Coupon Amounts Sale Percent Discounts Credit Tax 1 Credit Tax 2 Credit Tax 3 Credit Tax 4 Merchandise Return Void Positon Total Gross Sales ...

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