Samsung S27AG500NE Page 2 User Manual Download

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Table of contents

Before Using the Product

Safety Precautions

Electricity and Safety

Installation 5
Operation 6

Cleaning 8

Correct posture to use the product

Preparations

Installation 9

Attaching the Stand

Precautions for moving the product

Checking the space around the product

Adjusting the Product Tilt and Height

Rotating the Product

Anti-theft Lock

Attaching the BRACKET WALL

PIP (Supported model: S28AG70*) 35

PIP/PBP (Supported model: S49AG95*N) 36

OnScreen Display 38

System 38

Support 42

Installing the Software

Easy Setting Box

Restrictions and Problems with the Installation 43
System Requirements

Driver Installation

Connecting and Using a Source Device

Read below before connecting the product.

Ports 21

Connecting and Using a PC

Connection Using the HDMI Cable

Connection Using an HDMI-DVI Cable

Connection Using an DP Cable

Connecting to headphones or earphones

Connecting the Product to a PC as a USB HUB

Connecting the Power

Tidying Up the Connected Cables

Setting Optimum Resolution

List of graphic cards supporting HDR10 /

HDR 400 / QUANTOM HDR 2000

Summary of Contents for S27AG500NE

Page 1: ...differ depending on the product and the specifications are subject to change without prior notice to improve the performance The contents of this manual are subject to change without notice to improv...

Page 2: ...G70 35 PIP PBP Supported model S49AG95 N 36 OnScreen Display 38 System 38 Support 42 Installing the Software Easy Setting Box 43 Restrictions and Problems with the Installation 43 System Requirements...

Page 3: ...s fault 55 Others 55 FreeSync forAMD graphics card 56 Adaptive Sync forNVIDIA graphics card 57 Troubleshooting Guide Requirements Before Contacting Samsung CustomerService Centre 44 Product diagnosis...

Page 4: ...o protective earth ground Caution Consult instructions for use This symbol instructs the user to consult the user manual for further safety related information Electricity and Safety Warning Do not us...

Page 5: ...e product in a kitchen or near a kitchen counter Caution Do not drop the product while moving Do not set down the product on its front When installing the product on a cabinet or shelf make sure that...

Page 6: ...m power off the product and remove the power cable Do not drop objects on the product or apply impact Do not move the product by pulling the power cord or any cable If a gas leakage is found do not to...

Page 7: ...Otherwise a fire may result Keep the AC DC adapter in a well ventilated area If you place the AC DC power adapter hanging with the cord input facing upwards water or other foreign substances could en...

Page 8: ...e the cloth to wipe the exterior of the product clean Do not apply a cleaning agent that contains alcohol solvent or surfactant to the product Do not spray water or detergent directly on the product 4...

Page 9: ...ttom of the stand base Fasten the large screw in the middle for assembly Push the assembled stand into the main body in the direction of the arrow as shown in the figure Disassemble the COVER REAR TOP...

Page 10: ...e direction as shown in the figure Disassemble the COVER REAR TOP Assemble the COVER REAR TOP to the stand neck as shown in the figure 6 7 8 Rotate the COVER REAR TOP clockwise Stand up the monitor as...

Page 11: ...the top of the stand neck 7 8 9 10 Disassemble the COVER REAR TOP Assemble the COVER REAR TOP to the stand neck as shown in the figure Rotate the COVER REAR TOP clockwise Place the corresponding cable...

Page 12: ...ectly apply pressure on the screen Do not hold the screen when moving the product Do not hold the product upside down only by the stand Do not press down on the product There is a risk of damaging the...

Page 13: ...exterior may differ depending on the product S27AG50 S32AG50 S27AG52 S32AG52 S28AG70 10 cm 10 cm 10 cm 10 cm 10 cm S49AG95 N 10 cm 10 cm 10 cm 10 cm 10 cm Adjusting the Product Tilt and Height The co...

Page 14: ...the left and right sides of the monitor and adjust the swivel Grasp the centre of the monitor and adjust the height Do NOT hold the stand moving part with your hand when leveling the screen Your hand...

Page 15: ...15 0 2 0 S28AG70 15 0 2 0 15 0 2 0 2 0 2 0 92 0 2 0 You can rotate your product as shown below 4 5 6 1 2 3 Be sure to fully extend the stand before rotating the product If you rotate the product witho...

Page 16: ...lock an anti theft locking device 1 Fix the cable of your anti theft locking device to a heavy object such as a desk 2 Put one end of the cable through the loop on the other end 3 Insert the locking d...

Page 17: ...al injury Samsung shall not be held liable for any damage or injury caused by using improper screws or attaching the wall mount kit or desktop stand using excessive force Samsung shall not be held lia...

Page 18: ...ectional button that helps navigate Power LED This LED is power status indicator You can select the power LED operation to be enabled or disabled on the menu screen System Power LED On Function Key Gu...

Page 19: ...ttom without using an OSD menu You can directly see the settings for three different modes Game Setting1 Game Setting 2 Game Setting 3 Game Setting 2 Game Setting 3 Game Setting1 S27AG50 S32AG50 S27AG...

Page 20: ...prevent damage to the product due to a short circuit or over current 3 After all signal cables have been properly connected connect the power cables back to the product and the external device 4 Afte...

Page 21: ...HDMI DVI cable S27AG50 S32AG50 S27AG52 S32AG52 model only Connects to a source device using an HDMI cable or HDMI DVI cable S28AG70 S49AG95 N model only Connects to a PC using a DP cable SERVICE Use a...

Page 22: ...rted if the source device is connected using the HDMI DVI cable The optimum resolution may not be available with an HDMI DVI cable Connection Using an DP Cable It is recommended to use the DP cable pr...

Page 23: ...rantee that our products are matched with all USB devices For an external mass storage HDD requiring external power supply be sure to connect it to a power source USB devices requiring high current ma...

Page 24: ...sumption for adapters differs depending on the model Use an adapter that meets the power consumption specification of the model 2 Next connect the power cable to the power outlet 3 Press the JOG butto...

Page 25: ...ables in the cable holder on the stand HOLDER STAND CABLE to organise the cables as shown in the figure Assembly is complete S28AG70 1 1 2 Connect the corresponding cables Arrange the cables against t...

Page 26: ...ro S28AG70 model only S49AG95 N model in HDMI mode only to On or set Refresh Rate to 144 Hz This menu is only available when Refresh Rate is set to 165 Hz S27AG50 S32AG50 S27AG52 S32AG52 model only in...

Page 27: ...50 S32AG50 S27AG52 S32AG52 model only 60 Hz 120 Hz 144 Hz S28AG70 model only DisplayPort 60 Hz 120 Hz 240 Hz HDMI 60 Hz 120 Hz 144 Hz S49AG95 N model only This menu is not available when PC AV Mode is...

Page 28: ...when PIP Mode is enabled S28AG70 model only This menu is not available when PIP PBP is enabled S49AG95 N model only Adaptive Sync Adaptive Sync technology is solution that eliminates screen tearing wi...

Page 29: ...o find enemies more easily during a game use a lowervalue As the value gets closer to 20 the darker areas of the screen become darker and the contrast increases This menu is not available when Eye Sav...

Page 30: ...ent aspect ratio will not be displayed 19 4 3 Use a 4 3 aspect ratio on a 19 inch wide screen Pictures with a different aspect ratio will not be displayed 19 Wide 16 10 Use a 16 10 aspect ratio on a 1...

Page 31: ...tures with a different aspect ratio will not be displayed 23 Wide 16 9 Use a 16 9 aspect ratio on a 23 inch wide screen Pictures with a different aspect ratio will not be displayed 27 Wide 16 9 Use a...

Page 32: ...First Person Shooter game screen This mode increases visibility of your enemies during a FPS First Person Shooter game RTS Increase the colour temperature and contrast ratio to improve visibility of t...

Page 33: ...dard Brightness You can adjust the general brightness of the picture Range 0 100 A highervalue will make the picture appear brighter This menu is not available when Eye Saver Mode is enabled This menu...

Page 34: ...amic Contrast is enabled The Color feature is only activated at a certain AV resolution such as 720P 60 Hz 1080P 60 Hz and 2160P 60 Hz Black Level If a DVD player or set top box is connected to the pr...

Page 35: ...Screen Fit in AV Mode When a 480P 576P 720P 1080p or 2160p signal is input in AV mode and the product can display normally select Screen Fit to adjust horizontal position and vertical position in 0 6...

Page 36: ...trast Adjust the contrast level Values closer to 100 mean a bigger light dark contrast PIP PBP Supported model S49AG95 N The functions available may vary depending on the product model The colour and...

Page 37: ...creen Fit The function may not be supported depending on the ports provided with the product Changing the Screen Ratio is available when the following conditions are satisfied The input source is 480p...

Page 38: ...49AG95 N model only This menu is not available when PIP Mode is enabled S28AG70 model only This menu is not available when PIP PBP is enabled S49AG95 N model only This menu is not available when Eye S...

Page 39: ...is set to On For products for the market in some regions the Off Timer is set to automatically activate 4 hours after the product powers on This is done in accordance with power supply regulations If...

Page 40: ...put Port Ver Select an HDMI version S27AG50 S32AG50 S27AG52 S32AG52 1 4 2 0 S28AG70 1 4 2 0 2 1 S49AG95 N 1 4 2 0 The supportable device and resolution may differ depending on its version When the ver...

Page 41: ...wer LED is on when the product is turned off VRR Control By optimising the video signal processing this additional function mitigates screen flicker While playing any game or content that causes scree...

Page 42: ...ly one BIN or IMG file bin or img is saved in the root directory Upon updates save only either the bin or image file downloaded from the Samsung website to the root directory If the No update files fo...

Page 43: ...cut icon does not appear press the F5 key Restrictions and Problems with the Installation The Easy Setting Box installation may be affected by the Graphics Card Motherboard and the Networking Environm...

Page 44: ...wing Caution When the product makes popping cracking sound The sound may be caused by contraction or expansion from temperature change of external components or internal circuit of the product This is...

Page 45: ...if required change the settings referring to Standard Signal Mode Table P 50 in this manual and the Information menu on the product Change the Response Time in the Display OSD to Faster or Standard de...

Page 46: ...lume If the volume is still low after turning it up to the maximum level adjust the volume on your PC sound card or software programme Video is available but there is no sound Sound cannot be heard if...

Page 47: ...s Monitor and adjust Screen refresh rate under Monitor settings How can I change the resolution Windows 7 Go to Control Panel Appearance and Personalization Display Screen Resolution Adjust Resolution...

Page 48: ...mm H x 0 2328 mm V Maximum Pixel Clock 699 28 MHz 687 4 MHz 1430 MHz 2018 5 MHz Power Supply AC100 240V 50 60Hz Based on the AC voltage of the adapter For the DC voltage of the product refer to the pr...

Page 49: ...ings if desired Panel Dots Pixels Due to the nature of the manufacturing of this product approximately1 pixel per million 1ppm may be brighter or darker on the LCD panel This does not affect product p...

Page 50: ...hat belongs to the following standard signal modes is transmitted from your PC the screen will automatically be adjusted If the signal transmitted from the PC does not belong to the standard signal mo...

Page 51: ...0 O O VESA 1280 x 800 49 702 59 810 83 500 O O VESA 1280 x1024 63 981 60 020 108 000 O O VESA 1280 x1024 79 976 75 025 135 000 O O VESA 1440 x 900 55 935 59 887 106 500 O O VESA 1600 x 900 60 000 60 0...

Page 52: ...00 37 879 60 317 40 000 O O VESA 800 x 600 48 077 72 188 50 000 O O VESA 800 x 600 46 875 75 000 49 500 O O VESA 1024 x 768 48 363 60 004 65 000 O O VESA 1024 x 768 56 476 70 069 75 000 O O VESA 1024...

Page 53: ...2 809 31 500 O O VESA 640 x 480 37 500 75 000 31 500 O O VESA 800 x 600 35 156 56 250 36 000 O O VESA 800 x 600 37 879 60 317 40 000 O O VESA 800 x 600 48 077 72 188 50 000 O O VESA 800 x 600 46 875 7...

Page 54: ...159 144 000 1173 000 O Unique Custom Timing 5120 x1440 356 523 240 000 2018 5 O Horizontal Frequency The time required to scan a single line from the left to the right side of the screen is called a...

Page 55: ...gramme If customer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation...

Page 56: ...or the video being played Try the following actions decrease the game setting values change the current FreeSync Premium S27AG50 S32AG50 S27AG52 S32AG52 model only FreeSync Premium Pro S28AG70 S49AG9...

Page 57: ...c is Off Use the DisplayPort cable provided by the manufacturerwhen using Adaptive Sync Install the latest NVIDIA graphics card driver to enable Adaptive Sync Use Window10 or higher to enable Adaptive...

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