Samsung S23E650D User Manual Download Page 99

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Troubleshooting Guide

9 Troubleshooting Guide

Refer to the user manual for your PC or graphics card for further instructions on adjustment.

Question

Answer

How can I change the

resolution?

Windows XP: Go to

Control Panel

Appearance and Themes

Display

Settings

, and adjust the resolution.

Windows ME/2000: Go to

Control Panel

Display

Settings

and adjust the resolution.

Windows Vista: Go to

Control Panel

Appearance and

Personalization

Personalize

Display Settings

, and adjust

the resolution.

Windows 7: Go to

Control Panel

Appearance and

Personalization

Display

Adjust Resolution

, and adjust the

resolution.

Windows 8: Go to

Settings

Control Panel

Appearance and

Personalization

Display

Adjust Resolution

, and adjust the

resolution.

Windows 10: Go to

Settings

System

Display

Advanced display settings

, and adjust the resolution.

How do I set power-saving

mode?

Windows XP: Set power-saving mode in

Control Panel

Appearance and Themes

Display

Screen Saver Settings

Power options

or BIOS SETUP on the PC.

Windows ME/2000: Set power-saving mode in

Control Panel

Display

Screen Saver Settings

Power options

or BIOS

SETUP on the PC.

Windows Vista: Set power-saving mode in

Control Panel

Appearance and Personalization

Personalize

Screen

Saver Settings

Power options

or BIOS SETUP on the PC.

Windows 7: Set power-saving mode in

Control Panel

Appearance and Personalization

Personalize

Screen

Saver Settings

Power options

or BIOS SETUP on the PC.

Windows 8: Set power-saving mode in

Settings

Control Panel

Appearance and Personalization

Personalize

Screen

Saver Settings

Power options

or BIOS SETUP on the PC.

Windows 10: Set power-saving mode in

Settings

Personalization

Lock screen

Screen timeout settings

Power & sleep

or BIOS SETUP on the PC.

Summary of Contents for S23E650D

Page 1: ...24E450F S24E650PL S24E650XL S24E650DW S24E650MW S24E650XW S27E650D S27E650X The color and the appearance may differ depending on the product and the specifications are subject to change without prior...

Page 2: ...se the product PREPARATIONS 19 Checking the Components 19 Checking the Components 21 Parts 21 Frontal Buttons S22E450F S24E450F 23 Frontal Buttons S24E650PL S24E650XL S24E650XW S27E650X 25 Frontal But...

Page 3: ...ng a PC 43 Connecting to a PC 47 Connecting the Power 51 Driver Installation 52 Setting Optimum Resolution SCREEN SETUP 53 Brightness 53 Configuring Brightness 54 Contrast 54 Configuring Contrast 55 S...

Page 4: ...67 H Position V Position 67 Configuring H Position V Position 69 Coarse 69 Adjusting Coarse 70 Fine 70 Adjusting Fine CONFIGURING TINT 71 Red 71 Configuring Red 72 Green 72 Configuring Green 73 Blue...

Page 5: ...figuring Off Timer 84 Configuring Eco Timer 86 PC AV Mode 86 Configuring PC AV Mode 88 Key Repeat Time 88 Configuring Key Repeat Time 89 Source Detection 89 Configuring Source Detection INFORMATION ME...

Page 6: ...23E650D S23E650K 102 General S24E450F 103 General S24E650PL S24E650XL 104 General S24E650DW S24E650MW S24E650XW 105 General S27E650D S27E650X 106 PowerSaver 108 Standard Signal Mode Table APPENDIX 111...

Page 7: ...se or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited Microsoft Windows and Windows NT are registered trademarks of Microsoft Corporatio...

Page 8: ...by the plug and do not touch the cable with wet hands Otherwise an electric shock may result 3 Wipe the monitor screen using a clean soft and dry cloth Do not apply a cleaning agent that contains alc...

Page 9: ...rise may cause fire and damage the product Be sure to allow the amount of space as shown below or greater when installing the product The exterior may differ depending on the product Precautions for s...

Page 10: ...t high voltage is present inside It is dangerous to make any kind of contact with any internal part of this product This symbol alerts you that important literature concerning operation and maintenanc...

Page 11: ...s Otherwise an electric shock may result Insert the power plug all the way in so it is not loose An unstable connection may cause a fire Ensure you connect the power plug to a grounded power socket ty...

Page 12: ...to completely cut the power to the product Power to the product cannot be completely cut off with the power button Hold the plug when disconnecting the power cord from the power socket An electric sho...

Page 13: ...span may be reduced or a fire may result Do not install the product within the reach of young children The product may fall and injure children Take care not to drop the product when moving it Otherwi...

Page 14: ...y result Contact Samsung Customer Service Center for repair To move the product first disconnect all the cables from it including the power cable Otherwise the power cord may be damaged and a fire or...

Page 15: ...fire may result Do not use or keep combustible spray or an inflammable substance near the product An explosion or fire may result Ensure the vents are not blocked by tablecloths or curtains Otherwise...

Page 16: ...may deteriorate Do not put DC power adapters together z Otherwise a fire may result Remove the plastic bag from the DC power adapter before you use it z Otherwise a fire may result Do not let water e...

Page 17: ...fatigue will be relieved Do not touch the screen when the product has been turned on for an extended period of time as it will become hot Store the small accessories used with the product out of reach...

Page 18: ...look slightly downward at the screen Keep your eyes directly in front of the screen Adjust the angle so light does not reflect on the screen Keep your forearms perpendicular to your upper arms and lev...

Page 19: ...of the components may differ from the images shown Components Quick setup guide Warranty card Not available in some locations Regulatory guide optional User manual optional Power cable D SUB cable opt...

Page 20: ...20 Preparations 1 1 Preparations Components may vary depending on the country Stand base Applicable to the stand models that have USB ports only optional Stand neck optional...

Page 21: ...e locked OSD control press the button for more than 10 seconds If the OSD control is locked Brightness and Contrast can be adjusted Eye Saver Mode is available INFORMATION can be viewed The Eye Saver...

Page 22: ...oducts with an Analog interface only Press the button to automatically adjust the screen settings Changing the resolution in Display Properties will activate the Auto Adjustment function This function...

Page 23: ...on for more than 10 seconds If the OSD control is locked Brightness and Contrast can be adjusted Eye Saver Mode is available INFORMATION can be viewed The Eye Saver Mode function can be used by pressi...

Page 24: ...ts with an Analog interface only Press the button to automatically adjust the screen settings Changing the resolution in Display Properties will activate the Auto Adjustment function This function is...

Page 25: ...s the button for more than 10 seconds If the OSD control is locked Brightness and Contrast can be adjusted Eye Saver Mode is available INFORMATION can be viewed The Eye Saver Mode function can be used...

Page 26: ...Press the button to automatically adjust the screen settings Changing the resolution in Display Properties will activate the Auto Adjustment function This function is only available in Analog mode Tu...

Page 27: ...seconds If the OSD control is locked Brightness and Contrast can be adjusted Eye Saver Mode is available INFORMATION can be viewed The Eye Saver Mode function can be used by pressing the button The Ey...

Page 28: ...rface only Press the button to automatically adjust the screen settings Changing the resolution in Display Properties will activate the Auto Adjustment function This function is only available in Anal...

Page 29: ...ect to an audio input source using an audio cable Applicable to the models that have speakers only Connect to an external device Connect the port of the monitor and the USB port of the computer with t...

Page 30: ...models that have speakers only Connect to an audio input source using an audio cable Applicable to the models that have speakers only Connect to an external device Connect the port of the monitor and...

Page 31: ...ied for the digital DVI dedicated models only Connect to a PC using the D SUB cable Connect to an external device Connect the port of the monitor and the USB port of the computer with the USB cable Ap...

Page 32: ...is supplied for the digital DVI dedicated models only Connect to a PC using the D SUB cable Connect to an external device Connect the port of the monitor and the USB port of the computer with the USB...

Page 33: ...to the models that have speakers only Connect to an audio input source using an audio cable Applicable to the models that have speakers only Connect to an external device Connect the port of the moni...

Page 34: ...ct to an audio input source using an audio cable Applicable to the models that have speakers only Connect to an external device Connect the port of the monitor and the USB port of the computer with th...

Page 35: ...ight Side View The color and shape of parts may differ from what is shown Specifications are subject to change without notice to improve quality Port Description Connect to a USB device Applicable to...

Page 36: ...on a flat surface Next place the product with the face down on top of the cloth or cushion Do not remove the fixing pin until you are finished attaching the stand Insert the stand base into the stand...

Page 37: ...tions are subject to change without notice to improve quality To adjust the height remove the fixing pin The monitor tilt and height can be adjusted Hold the top center of the product and adjust the h...

Page 38: ...tor as shown below Be sure to fully extend the stand before rotating the monitor If you rotate the monitor without fully extending the stand the corner of the monitor may hit the floor and get damaged...

Page 39: ...on the product with the corresponding parts on the wall mount kit or desktop stand you want to attach Place a protective cloth or cushion on a flat surface Next place the product with the face down on...

Page 40: ...ersonal injury Samsung shall not be held liable for any damage or injury caused by using improper screws or attaching the wall mount kit or desktop stand using excessive force Samsung shall not be hel...

Page 41: ...Specifications are subject to change without notice to improve quality To lock an anti theft locking device 1 Fix the cable of your anti theft locking device to a heavy object such as a desk 2 Put on...

Page 42: ...ing a source device read the user manual provided with it The number and locations of ports on source devices may differ from device to device Do not connect the power cable until all connections are...

Page 43: ...D SUB Cable Analog Type Do not connect the power cable before connecting all other cables Ensure you connect a source device first before connecting the power cable 1 Connect the D SUB cable to the RG...

Page 44: ...ect to the DVI port on the computer 2 Press to change the input source to DVI The DVI IN terminal is supplied for the digital DVI dedicated models only Connection Using the DVI HDMI Cable Except S23E6...

Page 45: ...e to the HDMI IN port on the back of the product and the HDMI port on the PC 2 Press to change the input source to HDMI Connection Using the HDMI DVI Cable S22E450F S23E650K S24E450F S24E650PL Do not...

Page 46: ...d the DP port on the PC 2 Press to change the input source to DisplayPort Connecting to Headphones or Speakers S23E650K S24E650XL S24E650PL S24E650MW S24E650XW S27E650X Do not connect the power cable...

Page 47: ...e 2 2 2 Connecting the Power Connecting parts may differ in different products The exterior may differ depending on the product To use the product connect the power cable to a power outlet and the POW...

Page 48: ...s an external power supply and be sure to connect it to a power source The USB port of the monitor supports High Speed Certified USB 2 0 1 Connect the port of the monitor and the USB port of the compu...

Page 49: ...rnal memory memory card memory reader HDD type MP3 player etc You can use other USB devices that can be connected to a computer When connecting a device to the port of the monitor connect the device u...

Page 50: ...and Using a Source Device 2 2 Connecting and Using a Source Device Changing the sound settings on Windows S23E650K S24E650XL S24E650PL S24E650MW S24E650XW S27E650X Control Panel Audio Speaker Speaker...

Page 51: ...product If the file provided is faulty visit the Samsung homepage http www samsung com and download the file 1 Insert the user manual CD provided with the product into the CD ROM drive 2 Click Windows...

Page 52: ...n on your PC to the optimum setting 1 Press to move to the language you want and press 2 To hide the information message press If the optimum resolution is not selected the message will appear up to t...

Page 53: ...s 1 Press any button on the front of the product to display the Key Guide Next press to display the corresponding menu screen 2 Press to move to PICTURE and press on the product 3 Press to move to Bri...

Page 54: ...lay the corresponding menu screen 2 Press to move to PICTURE and press on the product 3 Press to move to Contrast and press on the product The following screen will appear 4 Adjust the Contrast using...

Page 55: ...ess to display the corresponding menu screen 2 Press to move to PICTURE and press on the product 3 Press to move to Sharpness and press on the product The following screen will appear 4 Adjust the Sha...

Page 56: ...UNG MAGICBright SAMSUNG MAGICAngle Set to an optimum picture quality suitable for eye relaxation AUTO 100 75 60 Off Off Custom Off Off On Brightness Contrast Sharpness Eye Saver Mode Game Mode PICTURE...

Page 57: ...roduct 3 Press to move to Game Mode and press on the product The following screen will appear 4 Press to move to the option you want and press 5 The selected option will be applied When the monitor tu...

Page 58: ...to Bright and press on the product The following screen will appear Custom Customize the contrast and brightness as required Standard Obtain a picture quality suitable for editing documents or using...

Page 59: ...ll save power and reduce eye fatigue Custom Select this mode when you want to adjust the image according to your preferences 4 Press to move to the option you want and press 5 The selected option will...

Page 60: ...ss on the product The following screen will appear Off Select this option to view directly in front of the product Lean Back Mode 1 Select this option to view from a place slightly lower than the prod...

Page 61: ...61 Screen Setup 3 3 Screen Setup 4 Press to move to the option you want and press 5 The selected option will be applied...

Page 62: ...xt press to display the corresponding menu screen 2 Press to move to PICTURE and press on the product 3 Press to move to Upscale and press on the product The following screen will appear Comparing wit...

Page 63: ...to the aspect ratio of the input source Wide Display the picture in full screen regardless of the aspect ratio of the input source In PC mode MENU PICTURE Auto Wide Choose the size and aspect ratio of...

Page 64: ...ted through DVI HDMI DP and PC AV Mode is set to AV 4 Press to move to the option you want and press 5 The selected option will be applied In AV mode Choose the size and aspect ratio of the picture di...

Page 65: ...sponding menu screen 2 Press to move to PICTURE and press on the product 3 Press to move to HDMI Black Level and press on the product The following screen will appear Normal Select this mode when ther...

Page 66: ...splay the corresponding menu screen 2 Press to move to PICTURE and press on the product 3 Press to move to Response Time and press on the product The following screen will appear 4 Press to move to th...

Page 67: ...the corresponding menu screen 2 Press to move to PICTURE and press on the product 3 Press to move to H Position or V Position and press The following screen will appear MENU PICTURE AUTO Move the ima...

Page 68: ...ayed on the screen to the left or right Off Wide 50 50 2200 0 PICTURE SAMSUNG MAGICUpscale Image Size HDMI Black Level H Position V Position Coarse Fine Move the image displayed on the screen up or do...

Page 69: ...3 Press to move to Coarse and press on the product The following screen will appear 4 Adjust the Coarse using the buttons 5 The selected option will be applied MENU PICTURE AUTO Adjust the screen fre...

Page 70: ...move to Fine and press on the product The following screen will appear 4 Adjust the Fine using the buttons 5 The selected option will be applied MENU PICTURE AUTO Fine tune the screen to get a vivid...

Page 71: ...100 A higher value will increase the intensity of the colour 4 1 1 Configuring Red 1 Press any button on the front of the product to display the Key Guide Next press to display the corresponding menu...

Page 72: ...y the Key Guide Next press to display the corresponding menu screen 2 Press to move to COLOR and press on the product 3 Press to move to Green and press on the product The following screen will appear...

Page 73: ...y the Key Guide Next press to display the corresponding menu screen 2 Press to move to COLOR and press on the product 3 Press to move to Blue and press on the product The following screen will appear...

Page 74: ...Cool 1 Cool 1 Set the colour temperature to be cooler than Normal mode Normal Display the standard colour tone Warm 1 Set the colour temperature to be warmer than Normal mode Warm 2 Set the colour te...

Page 75: ...play the Key Guide Next press to display the corresponding menu screen 2 Press to move to COLOR and press on the product 3 Press to move to Gamma and press on the product The following screen will app...

Page 76: ...Changing the Language 1 Press any button on the front of the product to display the Key Guide Next press to display the corresponding menu screen 2 Press to move to MENU SETTINGS and press on the prod...

Page 77: ...n 2 Press to move to MENU SETTINGS and press on the product 3 Press to move to Menu H Position or Menu V Position and press The following screen will appear 4 Press to configure Menu H Position or Men...

Page 78: ...front of the product to display the Key Guide Next press to display the corresponding menu screen 2 Press to move to MENU SETTINGS and press on the product 3 Press to move to Display Time and press on...

Page 79: ...display the corresponding menu screen 2 Press to move to MENU SETTINGS and press on the product 3 Press to move to Transparency and press on the product The following screen will appear 4 Press to mo...

Page 80: ...lay the Key Guide Next press to display the corresponding menu screen 2 Press to move to SETUP RESET and press on the product 3 Press to move to Reset All and press on the product The following screen...

Page 81: ...to display the corresponding menu screen 2 Press to move to SETUP RESET and press on the product 3 Press to move to Smart Eco Saving and press on the product The following screen will appear Off Deac...

Page 82: ...t 3 Press to move to Off Timer Plus and press on the product 4 Press to move to Off Timer and press on the product 5 Press to move to Off Timer and press on the product The following screen will appea...

Page 83: ...Press to move to Turn Off After and press on the product The following screen will appear 6 Press to configure Turn Off After 7 The selected option will be applied The off timer can be set within a r...

Page 84: ...product will not power off while in power saving mode if this feature is deactivated On Activate the eco timer so that the product powers off automatically when it has been in power saving mode for a...

Page 85: ...and press on the product 5 Press to move to Eco Off After and press on the product The following screen will appear 6 Press to configure Eco Off After 7 The selected option will be applied The Eco ti...

Page 86: ...guring PC AV Mode 1 Press any button on the front of the product to display the Key Guide Next press to display the corresponding menu screen 2 Press to move to SETUP RESET and press on the product 3...

Page 87: ...V AUTO PC AV Mode Select the PC AV mode for the HDMI source AUTO AUTO AUTO AUTO HDMI PC AV DVI PC AUTO PC AV Mode Select the PC AV mode for the HDMI source AUTO AUTO AUTO AUTO DVI PC AV AUTO PC AV Mod...

Page 88: ...UP RESET and press on the product 3 Press to move to Key Repeat Time and press on the product The following screen will appear Acceleration 1 sec or 2 sec can be selected If No Repeat is selected a co...

Page 89: ...een 2 Press to move to SETUP RESET and press on the product 3 Press to move to Source Detection and press on the product The following screen will appear Auto The input source is automatically recogni...

Page 90: ...move to INFORMATION The current input source frequency and resolution will appear The displayed menu items may vary depending on the model MENU INFORMATION LS S N Analog kHz Hz x Optimal Mode x Hz PIC...

Page 91: ...when Bright is in Cinema or Dynamic Contrast mode This menu is not available when Game Mode is enabled Sharpness This option is not available when Bright is in Cinema or Dynamic Contrast mode This me...

Page 92: ...product when no menu screen is displayed to display the Key guide Next press 2 Press the button to alternate between the Brightness Contrast and Volume settings The following screen will appear 3 Adj...

Page 93: ...allation steps according to the instructions displayed on the screen The software may not work properly if you do not restart the computer after the installation The MultiScreen icon may not appear de...

Page 94: ...At least 32MB of memory At least 60MB of free space on the hard disk drive 8 1 2 Removing the Software Click Start select Settings Control Panel and then double click Add or Remove Programs Select Mu...

Page 95: ...iagnosis test 1 Power off both the PC and product 2 Disconnect the cables from the product 3 Power on the product 4 If the message Check Signal Cable appears the product is working normally If the scr...

Page 96: ...Refer to 2 2Connecting and Using a PC The screen is not clear The screen is blurry Adjust Coarse page 69 and Fine page 70 Remove any accessories video extension cable etc and try again Set the resolut...

Page 97: ...d The product is operating in power saving mode Press any key on the keyboard or move the mouse to return to normal operating mode Issues Solutions There is no sound Check the connection of the audio...

Page 98: ...anel Appearance and Personalization Personalization Display Settings Advanced Settings Monitor and adjust Refresh rate under Monitor settings z Windows 7 Go to Control Panel Appearance and Personaliza...

Page 99: ...Display Advanced display settings and adjust the resolution How do I set power saving mode z Windows XP Set power saving mode in Control Panel Appearance and Themes Display Screen Saver Settings Power...

Page 100: ...lay area 476 64 mm H x 268 11 mm V Pixel Pitch 0 24825 mm H x 0 24825 mm V Power Supply This product uses 100 to 240 V Refer to the label at the back of the product as the standard voltage can vary in...

Page 101: ...lity This device is a Class B digital apparatus Model Name S23E650D S23E650K Panel Size 58 4 cm Display area 509 184 mm H x 286 416 mm V Pixel Pitch 0 2652 mm H x 0 2652 mm V Power Supply This product...

Page 102: ...lity This device is a Class B digital apparatus Model Name S24E450F Panel Size 60 9 cm Display area 531 36 mm H x 298 89 mm V Pixel Pitch 0 27675 mm H x 0 27675 mm V Power Supply This product uses 100...

Page 103: ...ality This device is a Class B digital apparatus Model Name S24E650PL S24E650XL Panel Size 59 8 cm Display area 521 28 mm H x 293 22 mm V Pixel Pitch 0 2715 mm H x 0 2715 mm V Power Supply This produc...

Page 104: ...quality This device is a Class B digital apparatus Model Name S24E650DW S24E650MW S24E650XW Panel Size 61 1 cm Display area 518 4 mm H x 324 0 mm V Pixel Pitch 0 270 mm H x 0 270 mm V Power Supply Thi...

Page 105: ...uality This device is a Class B digital apparatus Model Name S27E650D S27E650X Panel Size 68 5 cm Display area 597 9 mm H x 336 3 mm V Pixel Pitch 0 3114 mm H x 0 3114 mm V Power Supply This product u...

Page 106: ...ng mode Power off Power button Power Indicator On Blinking Off Power Consumption S22E450F Typical 24 W Typical 0 3 W Less than 0 005 W 0 W mode Power Consumption S22E650D Typical 22 W Typical 0 3 W Le...

Page 107: ...agic Rotation program To reduce the power consumption to 0 disconnect the power cord Disconnect the power cable if you will not be using the product for an extended period of time during vacation etc...

Page 108: ...using the CDT monitor before you exchange it with the LCD monitor If a signal that belongs to the following standard signal modes is transmitted from your PC the screen will automatically be adjusted...

Page 109: ...A 640 x 480 37 500 75 000 31 500 VESA 800 x 600 35 156 56 250 36 000 VESA 800 x 600 37 879 60 317 40 000 VESA 800 x 600 48 077 72 188 50 000 VESA 800 x 600 46 875 75 000 49 500 VESA 1024 x 768 48 363...

Page 110: ...e repeat frequency is called vertical frequency or refresh rate and is indicated in Hz Resolution Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity H V VESA 640 x 480 31 469...

Page 111: ...uctions on how to use the network or another company s program If customer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials in...

Page 112: ...112 Appendix Appendix If customer requests a service in case the product has no defect service fee may be charged So please read User Manual first...

Page 113: ...om other types of waste and recycle them responsibly to promote the sustainable reuse of material resources Household users should contact either the retailer where they purchased this product or thei...

Page 114: ...an image although the refreshing is invisible to the naked eye The number of screen refreshes is called scanning rate and is measured in Hz A scanning rate of 60Hz means that the screen refreshes 60...

Page 115: ...n the screen and is suitable for performing multiple tasks at the same time E g A resolution of 1920 x 1080 consists of 1920 horizontal pixels horizontal resolution and 1080 vertical lines vertical re...

Page 116: ...E Eye Saver Mode 56 F Fine 70 G Game Mode 57 Gamma 75 General 100 Green 72 H HDMI Black Level 65 I Image Size 63 INFORMATION 90 Installation 36 K Key Repeat Time 88 L Language 76 M MultiScreen 93 O O...

Page 117: ...S Safety Precautions 10 SAMSUNG MAGIC Angle 60 SAMSUNG MAGIC Bright 58 SAMSUNG MAGIC Upscale 62 Sharpness 55 Smart Eco Saving 81 Source Detection 89 Standard Signal Mode Table 108 T Terminology 114 T...

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