English
47
Tr
ouble
shoo
ting
SmartThings
Symptom
Action
Could not find
“SmartThings” in the
app market.
• The supporting software version of the SmartThings app is
subject to change according to the OS supporting policy the
manufacturer provides. In addition, as for the SmartThings
app or the functions that the app supports, the new
application update policy on the existing OS version can be
suspended due to usability or security reasons.
The SmartThings app
fails to operate.
• The SmartThings app is available for applicable models only.
• The old Samsung Smart Refrigerator app cannot connect with
Samsung Smart Home models.
The SmartThings app
is installed but is not
connected to my wine
cellar.
• You must log in to your Samsung account to use the app.
• Make sure that your router is operating normally.
• If the Wi-Fi icon on the wine cellar’s display is off, this
indicates that no network connection has been established
yet. In this case, use the SmartThings app to connect and
register your wine cellar to the access point (AP) of your
house.
Could not log in to the
app.
• You must log in to your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s on-
screen instructions to create one.
An error message
appears when I try
to register my wine
cellar.
• Easy Connection may fail due to the distance from your
access point (AP) or electrical interference from the
surrounding environment. Wait a moment and try again.
The SmartThings
app is successfully
connected to my wine
cellar but does not
run.
• Exit and restart the SmartThings app, or disconnect and
reconnect the router.
• Power off the wine cellar, and then power it on again after 1
minute.
Untitled-8 47
2022-10-20 4:22:12
