Samsung QN32Q6 A Series Quick Setup Manual Download Page 177 | Manualshive

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Troubleshooting

If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not
addressed in the Troubleshooting section, view the FAQ section or contact the Samsung Call Center.

Picture Issues

When the TV has trouble with the picture, these steps may help resolve the problem.

Testing the picture

Settings Support Device Care Self Diagnosis Picture Test

Try Now

Before you review the list of problems and solutions below, use

Picture Test

to determine if the problem is caused

by the TV.

Picture Test

displays a high definition picture you can examine for flaws or faults.

The problem

Try this!

Flickering and Dimming

If your TV is flickering or dimming sporadically, you may need to disable some of the energy
efficiency features.

Disable

Brightness Optimization

,

Brightness Reduction

,

Motion Lighting

, or

Contrast

Enhancer

.

•

Settings

General

Power and Energy Saving

Brightness Optimization

•

Settings

General

Power and Energy Saving

Brightness Reduction

•

Settings

General

Power and Energy Saving

Motion Lighting

•

Settings

Picture

Expert Settings

Contrast Enhancer

Run

Picture Test

. When the tested image quality is normal, check the signal of the

connected device.

•

Settings

Support

Device Care

Self Diagnosis

Picture Test

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Summary of Contents for QN32Q6 A Series

Page 1: ...VESAO Xe mm 9 mm Cr x4 O mm Oonches tonches 4DOnches QN32QS A 2 8 12 2 9 9 100 xlOO 19 22 M4 1 25 QN32Q6 A 2 8 12 2 9 9 0 9 A Z ...

Page 2: ...USB B 1 a OPTICAL B _liiiiiiiiiiiiiil ARC Eiiiiiiiil 11111 Ill I f A g 1 I USB I IiiHDMll l eARC DHDMl a II LAN I ANTl l Ix2 M4x L14 Holder Cable PowerCable 0 Samsung Smart Remote User Manual Regulatory Guide ...

Page 3: ...2 3 x1 fx1 M4 xL14 M4 xL14 4 0 fl ...

Page 4: ...ches 723 3mm e 16 8 inches 1 2 inches 426 6mm 30 5 mm 16 8 inches 1 2 inches 425 6mm 29 9mm 6 0 0 0 18 8 inches 6 1 inches 31 5 inches 11 7lbs 11 9 lbs 478 5 mm 154 2mm 5 3 kg 5 4kg 18 8 inches 6 1 inches 31 5 inches 11 7lbs 11 9lbs 477 7mm 154 2mm 5 3 kg 5 4 kg ...

Page 5: ...thout notice ContactSAMSUNG WORLDWIDE Country Samsung Service Centerff Web Site Address U S A 7 800 SAMSUNG 726 7864 Samsung Electronics America Inc www samsung com us support 85 ChallengerRoad Ridgefield Park NJ 07660 Accessibility contact information in U S A accessibility sea samsung com Ifyou experience issues please do not take the TV back to the store In the United States of America call us ...

Page 6: ...specifications section of the manual and orthe powersupply label on the product forvoltage and amperage information Power supply cords should be placed so that they are not likelyto be walked on orpinched byitems placed upon or against them Pay particularattention to cords at the plug end at wall outlets and at the pointwhere they exitfrom the appliance Neverinsert anything metallic into the open ...

Page 7: ... When installing awall mount kit we recommend you fasten allfourVESA screws Ifyou wantto installawall mount kit that attachesto the wall using two top screws only be sure to use aSamsung wall mount kit that supports this type of installation You may not be able to purchase this type ofwall mount kit depending on the geographical region Do not mount the TVat more than a15 degree tilt Standard dimen...

Page 8: ...ure for example cupboards orbookcases without anchoring both the furniture and the television set to asuitable support Neverplace the television set on cloth or othermaterials that may be located between the television set and supporting furniture Neverplace itemsthat might tempt children to climb such as toys and remote controls on the top ofthe television orfurniture on which thetelevision is pl...

Page 9: ...tlyonto the TV Any liquid that goes into the product may cause afailure fire orelectric shock Internet security Samsung takes anumberofsteps to protect its Internet compatible Smart TVs against unauthorized incursions and hacking Forexample certain sensitive communications between the TV and the Internetservers are encrypted In addition the TV s operating system hasadopted controls to prevent the ...

Page 10: ...y startsthe InitialSetup Followthe instructions displayed on the screen and configurethe TV s basic settings to suit your viewing environment Using the TV Controller You can turn on the TVwith theTV Controller button at the bottom ofthe TV and then use the Control menu The Control menuappears when the TVController button is pressed whilethe TV is On The screen maydim ifthe protective film on the S...

Page 11: ...turns on referto The remote control does notwork The remotecontrol does notwork Check ifthe remote control sensorat the bottom ofthe TV blinks when you press the button on the remote control AU Series Ifitdoes not blink replacethe remote control s batteries Makesure that the batteries are installed with their poles in the correct direction Alkaline batteries are recommended forlonger battery life ...

Page 12: ...d to the back of the TV On some models the label is inside the cover terminal To connect a LAN cable useaCAT7 STPtype cable for the connection 100 10 Mbps Shielded Twisted Pair The imagesand specifications of the Quick Setup Guide may differfrom the actual product Decreasing powerconsumption When you shutthe TV off it enters Standby mode In Standby mode itcontinues to drawasmall amount of power To...

Page 13: ...The LED on the frontwill lightwhen charging When the battery isfully charged the LED willturn off The USB Cable is not provided A CC VD V 8 111 1 SAMSUNG Fire orexplosion mayoccur resulting in damagetothe remote control orpersonal injury Do not applyshock to the remote control Be careful notto letforeign substances such as metal liquid ordustcome in contactwith the charging terminal ofthe remote c...

Page 14: ...rmore the running function isterminated When pressed while you are watching aprogram the previous channel appears 0 Smart Hub Press to switch to the Media Home From the AmbientMode screen press to switch to the Ambient Mode Home When pressed the playbackcontrols appear Using these controls you can control the media 0 Play pause content that is playing To use Game Bar press and hold the button in G...

Page 15: ...voice guide clearly When the content volume istoo lowwhile thevoice guide is coming out you can adjustthe content volume Audio Video Description You can activate an audio guidethat providesan audio description ofvideo scenes forthe visually impaired This function is onlyavailable with broadcasts that providethis service Caption Settings SetCaption to On to watch programs with the captions displaye...

Page 16: ... is active you can setthe volume ofthe Bluetooth device higherthan the volume ofthe TV speaker This function may not be supported depending on the model orgeographicalarea High Contrast You can change majorservice screens to white text on a black background orchange thetransparentTV menusto opaque so thattext can be more easily read To activate this function set High Contrastto On Enlarge You can ...

Page 17: ...e more complete service please register your product at www samsung com Model Serial No To directly go to the page that provides instructions on how to use the manual for visually impaired users select the Learn the Menu Screen link below Learn the Menu Screen Link ...

Page 18: ...Using Bixby 87 Using the Game Bar TV Viewing 90 Using the Guide 93 Recording Programs 95 Setting Up Schedule Viewing 97 Using Timeshift 97 Buttons and functions available while recording a program or Timeshift 99 Using the Channel List 100 Editing Channels 101 Using a Personal Favorites List 102 TV Viewing Support Functions Picture and Sound 105 Using Intelligent Mode 107 Adjusting the Picture Qua...

Page 19: ...ng programs based on their TV Rating 160 Licenses Troubleshooting Picture Issues 161 Testing the picture Sound and Noise Issues 167 Testing the sound Channel and Broadcast Issues External Device Connectivity Issues Network Issues Anynet HDMI CEC Issues Remote Control Issues Recording Issues Apps Media Files Voice Assistant Issues Other issues Diagnosing TV operational issues Getting Support 184 Ge...

Page 20: ...net There is No Sound or the Speakers are Making an Odd Sound 205 When no sound comes out of the TV or the sound is breaking up The Remote Control does not Work 211 When the remote control does not work Updating the Software 215 Updating to the latest TV software Accessibility Guidance Learn the Menu Screen 221 Using the Remote control 223 Using the Accessibility Menu 228 Using the TV with Voice G...

Page 21: ...o the TV Source Connection Guide Try Now It shows you how to connect various external devices such as video devices game consoles and PCs using pictures If you select the connection method and an external device the connection details appear Audio Device HDMI eARC Optical Bluetooth Wi Fi Wi Fi Speaker Surround Setup Video Device HDMI Smartphone Screen Sharing Smart View SmartThings Apple AirPlay N...

Page 22: ... Device Smartphone PC Input Device Game Console External Storage HDMI eARC Optical Bluetooth Wi Fi Wi Fi Speaker Surround Setup HDMI Troubleshooting Connect audio devices such as speakers sound bars headphones or home theaters to TV The image on your TV may differ from the image above depending on the model and geographical area Connecting an Antenna You can connect a coaxial cable to your TV An a...

Page 23: ...etwork Open Network Settings Wired If you connect a LAN cable the TV automatically accesses the Internet If the TV does not automatically connect to the network refer to Network Issues in Troubleshooting To connect a LAN cable use a CAT 7 STP type cable for the connection 100 10 Mbps Shielded Twisted Pair The TV will not be able to connect to the Internet if your network speed is below 10 Mbps Thi...

Page 24: ...Wireless Make sure that you have the wireless access point s name SSID and password settings before attempting to connect The network name SSID and security key are available on the wireless access point s configuration screen See the wireless access point s user manual for more information 8 ...

Page 25: ...list and then push the WPS or PBC button on your access point within 2 minutes The TV will connect automatically To view or delete previously connected network names SSIDs move the focus to Manage Saved Networks and then press the Select button To disconnect Wi Fi select Disconnect in Settings General Network Network Status Checking the Internet connection status Settings General Network Network S...

Page 26: ...o use this function Power On with Mobile must be turned on Turning this feature on may allow other IP control devices to control your TV We recommend turning this feature on only if an authorized third party custom controller is installed and configured specifically for a Samsung TV and if your Wi Fi network is password protected This function may not be supported depending on the model Allowing t...

Page 27: ...press the button on the remote control Using the Smart View menu on your mobile device you can change the settings such as aspect ratio Use AirPlay if you are an iPhone or iPad user For more information refer to Source Connection Guide Smartphone Apple AirPlay This function may not be supported depending on the model or geographical area The screen sharing function Smart View Apple AirPlay on your...

Page 28: ...iew or mobile device s screen on the TV screen The displayed TV screen may differ depending on the model This function enables mirroring Smart View by detecting vibrations generated when you tap the mobile device on the TV Be sure to tap away from the TV screen and bezel corners It may scratch or break the TV or mobile device screen We recommend using your mobile device with the cover in place and...

Page 29: ...tion operates only by TV broadcasts external devices or apps that support Multi View While running Multi View app casting from your mobile device is run on Multi View This function is not available in some apps In some models you can view the image on the camera connected to the SmartThings app of your mobile device Q Symphony is not supported by Multi View When an external device that connects to...

Page 30: ...nction may not be supported depending on the model Connect Bluetooth Speaker You can hear the sound by connecting the Bluetooth speaker This function may not be supported depending on the model Exit to full screen Multi View is ended and then the full screen appears To stop Multi View press and hold the button on the Samsung Smart Remote A short press of the Samsung Smart Remote s button allows yo...

Page 31: ...ame Image Description HDMI to HDMI Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV Cables are divided into various types according to the types of input or output ports on external devices HDMI to MINI HDMI HDMI to Micro HDMI HDMI to USB Type C HDMI to DisplayPort Mini DisplayPort to HDMI 15 ...

Page 32: ...ideo signals Component Component cables transmit analogue signals The video signal is separated and transmitted to the red green and blue terminals to provide HD 1080i pictures The audio signal is transmitted to the red and white terminals Composite Composite cables transmit analogue signals The video signal is transmitted to the yellow terminal and the audio signal is transmitted to the red and w...

Page 33: ...more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote When a USB device is connected to the USB port a pop up message appears that lets you switch easily to the media content listed on the device This function may not be supported depending on the device and geographical area Editing the name and icon of an external device Source You can ch...

Page 34: ... Screen for quick switching Using additional functions You can use the following features on the Source screen PC on TV Use the TV to access your PC via remote PC or Screen Sharing Wireless For more information refer to Using PC on TV Connection Guide Displays device connection instructions For more information refer to Connection Guide Remote Key Guide You can view how to use the remote control T...

Page 35: ...tion error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built with coaxial cables standardized by the IEEE Use a cable shorter than 10 feet 3 m to get the best UHD viewing quality Many computer graphics adaptors do not have HDMI ports but have DVI or DisplayPor...

Page 36: ...cal on the Sound Output menu Settings Sound Sound Output Refer to the sound bar s user manual when connecting it to the TV An unusual noise coming from a connected audio device while you are using it may indicate a problem with the audio device itself If this occurs ask for assistance from the audio device s manufacturer Digital audio is only available with 5 1 channel broadcasts Connection notes ...

Page 37: ...ck whether your mobile device supports Wi Fi Direct refer to the mobile device s user manual The mobile device and your Smart TV must be connected to each other on the same network Use AirPlay if you are an iPhone or iPad user For more information refer to Source Connection Guide Smartphone Apple AirPlay This function may not be supported depending on the model or geographical area The video or au...

Page 38: ...an control TV operations with your Samsung Smart Remote Pair external devices such as a keyboard for ease of use About the Samsung Smart Remote QLED TV AU9 Series or higher The Frame Learn about the buttons on the Samsung Smart Remote 22 ...

Page 39: ...e Use to change the channel enter a PIN ZIP code and etc If the Color Button appears with a number strip on the screen select the Color Button and then select a specific color by using the directional button up down left right Use this to access additional options that are specific to the feature in use Multi View Press the button to directly enter the Multi View function Directional button up dow...

Page 40: ... app button Launch the app indicated by the button Use the Samsung Smart Remote less than 20 feet 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use the Samsung Smart Remote to control a compatible external device that does not support HDMI CEC Any...

Page 41: ...About the Samsung Smart Remote AU8 Series Learn about the buttons on the Samsung Smart Remote 25 ...

Page 42: ...utton When pressed colored buttons appear on the screen Use this button to access additional options that are specific to the feature in use Directional button up down left right Use to navigate the menu or move the focus to highlight items on the Home Screen Select Selects or runs a focused item When pressed while you are watching a broadcast program detailed program information appears Return Pr...

Page 43: ...ng Smart Remote less than 20 feet 6 m from the TV The usable distance may vary with the wireless environmental conditions The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area To use the Samsung Smart Remote to control a compatible external device that does not support HDMI CEC Anynet you must configure universal remote control for the device F...

Page 44: ...nt it at the front of the TV and then press and hold the and buttons simultaneously for 3 seconds or more The images buttons and functions of the Samsung Smart Remote may differ with the model or geographical area For more information about the Samsung Smart Remote refer to About the Samsung Smart Remote QLED TV AU9 Series or higher The Frame For more information about the Samsung Smart Remote tha...

Page 45: ...rnal Samsung devices with your TV s remote control without any additional setup For more information refer to Using Anynet HDMI CEC Specific external devices connected to the TV may not support the universal remote feature Do not place any obstacles in front of an external device and TV s logo It may cause improper transmitted signals from the remote control The TV memorizes both the external devi...

Page 46: ... may not support Anynet HDMI CEC You can configure the TV s Universal Remote to control third party cable boxes Blu ray players and home theaters that do not support HDMI CEC For more information refer to Controlling External Devices with a Samsung Remote Control Using the Universal Remote Anynet cannot be used to control external devices that do not support HDMI CEC The TV remote control may not ...

Page 47: ...and PC on TV function XInput USB gamepads are supported For more information refer to Input Device in Connection Guide Source Connection Guide Input Device Connecting a Bluetooth keyboard mouse or gamepad Settings General External Device Manager Input Device Manager Bluetooth Device List If your device was not detected position the keyboard close to the TV and then select Refresh The TV scans for ...

Page 48: ... Displays the Channel List F8 key Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel Page Up Page Down Scrolls a web page displayed by the Internet app Left click Available only in the Internet app You can click a menu or link to start a function as you do on a PC Right click Available only in the Internet app You can use the following functions The options displayed in ...

Page 49: ...e Primary Button and Pointer Speed functions Entering Text using the On Screen Virtual Keyboard Use the virtual keyboard to enter text on your TV Recommended text Options Predict Next Character The image on your TV may differ from the image above depending on the model and geographical area 1 Recommended text When you type a word you want to use as a search term this function displays related sugg...

Page 50: ...layed You can use the directional buttons on the remote control to select one Entering Text using the remote control s microphone and the on screen virtual keyboard When the virtual keyboard is on the screen press and hold the button on the Samsung Smart Remote speak into the microphone on the Samsung Smart Remote and then release the button What you say appears on the screen as text Entering text...

Page 51: ...t be supported depending on the service provider language or geographical area Smart Hub service outages can be caused by disruptions in your Internet service To use Smart Hub you must agree to the Smart Hub service agreement and the collection and use of personal information Without giving consent you cannot use the additional features and services You can view the entire text of the Terms Privac...

Page 52: ...ngs icons appears above the top of the menu You can quickly set frequently used functions by clicking the icons e Manual You can open the user manual embedded in your TV Intelligent Mode In Intelligent Mode the TV recognizes and analyzes the surroundings noise content and usage patterns to provide the best viewing experience To turn Intelligent Mode on or off press the Select button To set detaile...

Page 53: ... Game Mode on or off press the Select button To set the detailed options press the up directional button and then select Go to Game Mode Settings For more information refer to Setting the Viewing Environment for External Devices This function is only available when an external input source is being used Caption You can watch TV broadcasts with captions To activate or deactivate the Caption functio...

Page 54: ...utomatically at a specific time On Timer is only available if the Clock has been set This function may not be supported depending on the model or geographical area Off Timer You can set Off Timer to shut off the TV automatically at a specific time Off Timer is only available if the Clock has been set This function may not be supported depending on the model or geographical area Device Care You can...

Page 55: ...games by installing the corresponding apps on your TV To use this feature the TV must be connected to the Internet For more information refer to Using the Apps Service 6 Multi View While watching the TV you can simultaneously view multiple screens that are split This function may not be supported depending on the model or geographical area For more information refer to Using Multi View 7 Ambient M...

Page 56: ...en you select Allow sound notifications are displayed with a notification sound Privacy Choices You can view and set the privacy policy for Smart Hub and various other services 9 Universal Guide Universal Guide is an app that allows you to search for and enjoy various content such as TV shows dramas and movies in one place Universal Guide can recommend content tailored to your preferences You can ...

Page 57: ...ove the app to the desired position by pressing the left or right directional button and then press the Select button The selected app is moved on the Home screen In the region that does not support the Universal Guide press the down directional button on the remote control Removing an item on the Home Screen Move the focus to the app you want to delete press and hold the Select button on the remo...

Page 58: ...ly Settings General Smart Features Autorun Samsung Business TV App If Autorun Samsung Business TV App is set to On Samsung Business TV app is automatically run when you turn on the TV You can also turn this function on or off Press the Select button at the current menu To use the Samsung Business TV app on your TV install the app from Google Play Store or App Store Use the Samsung Business TV app ...

Page 59: ...r app that supports Multi View This function may not be supported depending on the model Testing Smart Hub connections Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Resetting Smart Hub Settings Support Device Care Self Diagnosis Reset Smart Hub Try Now You can reset the Smart Hub settings To reset Smart Hub enter the PIN The default PIN is 0000 You can set the PIN i...

Page 60: ...ount My Account Terms Conditions Privacy Policy after logging in to your Samsung account Follow the instructions on your TV screen to create or log in to a Samsung Account Samsung Account can be used on TV mobile device and website with one ID Signing in to a Samsung account Settings General System Manager Samsung Account Sign In Creating a new account Settings General System Manager Samsung Accou...

Page 61: ...n Payment Info You can view or manage your payment information Back up You can back up the TV settings to your Cloud storage When resetting or replacing the TV you can also restore its settings with the backed up settings TV Registration You can register the current TV or see the registered information You can easily receive services after product registration You can see the registered informatio...

Page 62: ...ay not be supported depending on the model In Ambient Mode some functions may not be supported Ambient Mode browser screen Featured Routine Special Edition Mood Relaxation Décor My Album Info Artwork The image on your TV may differ from the image above depending on the model and geographical area When you press the button in Ambient Mode the Ambient Mode browser screen appears at the bottom of the...

Page 63: ... level of the TV screen is not automatically adjusted in response to the surrounding light level Sleep After Sets the time when the Ambient Mode screen turns off automatically If there is no remote control input for the set time the screen goes off Screen Settings You can adjust the settings such as content brightness saturation and color tone Brightness Adjusts the brightness of the content Satur...

Page 64: ...phical area Routine Enjoy a range of routines each displaying content to suit each part of your day or create your very own routines via the SmartThings app Q Collection Provides content that is dedicated to Samsung QLED Special Edition Allows you to enjoy creative artwork and interior design content created by the world s finest artists and designers Mood Enjoy a range of options to create the ri...

Page 65: ... time information such as weather temperature time and news Artwork Allows you to select content such as world famous photos and artwork Background Theme Allows you to select a background theme provided by Samsung Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme When you use this function there may be a delay in image transmission and opt...

Page 66: ...for content Photo Filter You can select a photo effect for content Color Theme Changes the color or theme of the content Vibes Selects a mood that matches the content Backgrounds Changes the background of the content You can use the SmartThings app on your mobile device to take a picture of a wall and create a custom background For more information select the How To icon This function may be a del...

Page 67: ...rectional button to view detailed information about the content Entering the TV viewing screen from Ambient Mode To enter the TV viewing screen from Ambient Mode press the button or select TV in the Ambient Mode browser screen If you press the button when the TV is turned off the TV viewing screen appears 51 ...

Page 68: ...ss and color tone of your TV are automatically adjusted depending on the ambient and the TV can be automatically turned off The TV is set by default so that the screen turns off automatically when the ambient light dims in Art mode You can use Art mode settings Art Settings on the TV or SmartThings app on your mobile device to set the sensitivity of the motion detector so that the TV can detect vi...

Page 69: ...mages by pressing the down directional button on the remote control Art Store You can go to Art Store to purchase various images The Art Store may not appear depending on the network connection status To purchase or appreciate images first log in with your Samsung Account Recents You can manipulate the last selected images My Collection You can view a list of artworks and photos that you set as Fa...

Page 70: ...ime interval at which images are to be switched and then press the Select button Import images from an external storage device 1 Connect an external storage device that contains images to the TV 2 Use the directional buttons on the remote control to move to My Collection and then move to the connected external storage device 3 Use the directional buttons on the remote control to move to an image a...

Page 71: ...utton You can select any subtopics or images on the screen The entry path may differ by each topic 3 Use the directional buttons on the remote control to move to an image and press the Select button 4 Use the directional buttons on the remote control to move to Details at the bottom of the screen and then select Acquire Artwork Displays Get Trial Membership or Free Trial if you have not joined The...

Page 72: ...e Photo Filter You can apply the selected filter s effect to the image according to your preferences This function is only available for saved images on My Photos Mat You can apply various border styles and colors to the image according to your preferences Favorite You can set or not set an image that you prefer as a favorite item by pressing the Select button on the remote control You can view a ...

Page 73: ...e use the directional buttons on the remote control to move to the Settings menu item at the bottom of the screen You can adjust the following functions Brightness Use the directional buttons on the remote control to move to Modify at the bottom of the screen and then press the Select button In the next screen adjust the picture brightness After selecting the desired settings press the Select butt...

Page 74: ...pp from Google Play Store Samsung Apps or the App Store The features or terminology may vary depending on the version of the SmartThings app On tablet devices Art mode features may not be supported by the SmartThings app Selecting images Subscribing to The Art Store Membership Creating Collage Combine multiple images into one image Applying border styles and colors to images Setting the brightness...

Page 75: ...than standard light sources halogen fluorescent are used the sensor s motion recognition performance may vary depending on the positions types and number of the light sources If the area around the TV is too dark or bright the screen brightness may be limited or the sensor may not work normally If the TV is installed too high or too low the sensor may not work normally The motion sensor may sense ...

Page 76: ...rPlay Using PC on TV Easy Connection You can easily use remote access function after installing PC on TV Easy Connection on your PC Follow the instructions on the screen to download and install the PC on TV Easy Connection PC app Then you can easily connect a remote PC 1 Download the PC on TV Easy Connection PC app from smsng co PConTV and then install it on your PC 2 Log in with the same Samsung ...

Page 77: ...ded to connect the wired network because the screen or sound may be interrupted depending on the network condition 1 Configure your computer s settings to use the PC on TV function Connection to Windows via the RDP protocol is available in Windows 10 Professional or higher Remote connection to a PC running on Mac via the VNC protocol is only supported for Mac OS X 10 5 or later Windows OS 1 Right ...

Page 78: ...le Enter the IP address or profile of the PC you want to connect to In case of Windows when the computer to connect is within the same network router AP run cmd command in Settings Network and Internet View Network properties or in Start Run and then run ipconfig to check the IPv4 address of the computer In case of Mac you can check the IP address in Settings Remote Access When the TV and computer...

Page 79: ...tion refer to Playing pictures video music To use this function the folder sharing option on the computer to access must have been enabled as shown below Windows OS 1 Run Windows Explorer and then move to the folder to share 2 Right click the folder and then click Properties 3 After the Properties window appears click the Sharing tab and then click Advanced Sharing 4 After the Advanced Sharing win...

Page 80: ...een instructions This function is available only on mobile devices that support the wireless Samsung DeX Using Microsoft 365 You can read or create a document after accessing the Microsoft 365 website Run the browser in full screen mode URL modification is impossible in the Microsoft 365 page Adding the Cloud Service Select the Add Cloud Service icon Use the bookmarking function of the browser you...

Page 81: ... Settings PC on TV Pass allows you to easily manage the cloud service ID and password without biometric authentication on mobile devices For this purpose you must be signed in to your Samsung account The password is encrypted to be safely stored on your TV However the log in to PC on TV Pass may not work depending on the site policy To securely access the cloud service you can use the browser s au...

Page 82: ...he default apps may differ depending on the model or geographical area Apps Editor s Choice Most Popular The image on your TV may differ from the image above depending on the model and geographical area 1 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account If you are signed out of your Samsung account select Sign In to sign in If you want to downloa...

Page 83: ... some specific apps on a USB device You can run an app installed on a USB device only when the USB device is connected to the TV If the USB device is disconnected while an app is running the app is terminated You cannot run an app installed on a USB device on a PC or another TV Launching an app You can run the app desired from Downloaded App The icons below appear within the selected app s icon an...

Page 84: ...elect an app to delete 2 Select Delete The selected app is deleted Ensure that the related app data is also removed when you remove an app Standard apps cannot be uninstalled 2 Adding apps to the Home Screen 1 Select an app to add 2 Select Add to Home 3 After the Home Screen appears move the selected app to the desired location 4 Press the Select button The selected app is added to the Home Screen...

Page 85: ...p to the desired location 4 Press the Select button The selected app is moved This function may not be supported depending on the model or geographical area 5 Reinstalling an app 1 Select the app to install again 2 Select Reinstall Reinstallation starts 6 Checking the app information details 1 Select the app to check 2 Select View Details The app information screen appears You can rate an app on t...

Page 86: ...ice http www samsung com Some menu screens cannot be accessed from the e Manual Using the buttons in the e Manual e Manual Device Care Guide Troubleshooting First Time Use Accessibility Guidance FAQ The image on your TV may differ from the image above depending on the model and geographical area 1 Search Select an item from the search results to load the corresponding page 2 Recently Viewed Topics...

Page 87: ...quest technical support e Manual Internet Surf the Internet on your TV Before using the Internet refer to Read Before Using the Internet Function Words in blue e g Internet indicate a menu item The image on your TV may differ from the image above depending on the model and geographical area 6 Try Now Allows you to access the corresponding menu item and try out the feature right away 7 Link Access ...

Page 88: ...y differ from those on a PC Before using the Internet refer to Read Before Using the Internet Function The Internet app has an embedded Samsung Pass Settings Internet Internet Menu Settings Samsung Pass With Samsung Pass you can log into the website easily and securely When you visit the website again you can log in with Samsung Pass Biometrics Authentication on your mobile device without entering...

Page 89: ...g on the model This function may not be supported depending on the device type Registering a device 1 When there is any device detected near the TV a registration pop up appears on the TV screen When there is no device detected the pop up may not appear 2 Select Register to register the device Select Close Then the device registration pop up does not appear You can register a device in Digital But...

Page 90: ...TV may differ from the image above depending on the model and geographical area 1 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account If you are signed out of your Samsung Account select Sign In to sign in 2 Settings You can configure the Digital Butler settings 74 ...

Page 91: ...ption Detail Mobile devices Galaxy Series S6 Android 7 0 or later iPhone Series iOS 7 1 or later SmartThings app must have been installed in case of Android devices Devices for IR remote control IR Sniffing Air conditioner air purifier robot vacuum cleaner electric fan humidifier Bluetooth devices Bluetooth speaker headset Soundbar keyboard mouse game pad SmartThings devices For details on SmartTh...

Page 92: ...ia content saved on storage devices such as USB devices mobile devices and cameras on the TV You cannot play media content if the content or the storage device is not supported by the TV For more information refer to Read Before Playing Photo Video or Music Files Backup important files before connecting a USB device Samsung is not responsible for damaged or lost files You can use the following fun...

Page 93: ...media content item from the list The selected content is played The content may not be played depending on the encoding method or file format Furthermore several functions may be restricted Content on devices connected to the TV via your network may not play smoothly due to network communication problems If this occurs use a USB device Playing multimedia content on a USB device 1 Connect a USB dev...

Page 94: ... the mode If the TV and the sound bar are connected wirelessly the operation may be restricted Buttons and functions available while playing multimedia content Press the Select button while playing any video photo or recorded content The following buttons appear The provided buttons and functions may not be supported depending on the model or geographical area The available buttons and functions m...

Page 95: ... Allows you to play a video slowly backward or forward by selecting the or option There are 3 playback speeds To change the playback speed press the option repeatedly To return to normal speed select the option or press the button 360 Mode Provides a 360 degree view for videos and photos This function may not be supported depending on the file format Video files using the mjpeg codec do not suppor...

Page 96: ...ally adjusted in General mode This function may not be supported depending on the file format Video files that use the mjpeg codec do not support a 360 degree view When a video does not support a 360 degree view applying 360 rotation to it may cause the screen to look distorted Videos may be interrupted if 360 rotation is applied during double speed playback Videos that support a 360 degree view m...

Page 97: ... transition effects to the slide show If there is only one image file in the USB device the slide show is not played Background Music Plays background music as you set in the pop up window while the TV displays photos The music files must be saved in the same USB device as the photo files To pause the background music select Background Music on the playback screen bottom Subtitles You can set the ...

Page 98: ...ed in to your Samsung account Bixby only supports some languages and the supported functions may differ depending on the geographical area Bixby may not be supported depending on the model or geographical area Starting Bixby with voice You can immediately start a conversation with Bixby by saying Hi Bixby Say Hi Bixby and the Bixby icon at the bottom of the TV screen is activated in Listen mode Co...

Page 99: ...g Smart Remote buttons Press and hold the button on your Samsung Smart Remote say a command and then release the button To view the Bixby guide press the button once When you press the button the Explore Now button appears at the bottom of the screen Press the Select button to go to the Explore Bixby screen 83 ...

Page 100: ...t of your Samsung account select My Profile to sign in 2 Tutorials The pop up window on using Bixby appears 3 Settings You can change the settings for using Bixby These functions may not be supported depending on the model or geographical area These functions can be set in Bixby Voice Settings Settings General Voice Bixby Voice Settings Language You can change Bixby s language The languages of the...

Page 101: ...the model or geographical area Sound feedback Play a sound when Bixby starts and stops listening This function may not be supported depending on the model Privacy You can permit or prohibit Bixby from utilizing your personal information when you are using Bixby services About Bixby Voice Displays the detailed terms and conditions 4 Recommended commands Displays recommended commands you can use to ...

Page 102: ...you may encounter a service application or contract To change the current channel by saying channel names as voice commands you must finish Service Provider Settings Service Provider Settings can be set in Settings Broadcasting Service Provider Settings If the settings for the service provider are not configured yet configure them in Settings General Reset Try Now Service provider settings in init...

Page 103: ... Lag FPS HDR VRR Sound Output 16 9 Screen Position Game Mode Settings Troubleshootin g The image on your TV may differ from the image above depending on the model 1 Input Lag Shows the Input Lag of the game When Game Motion Plus is Off the game operates with the minimum input lag When you increase the values for Blur Reduction and Judder Reduction in Game Motion Plus Settings Settings General Exte...

Page 104: ...creen Ratio can be changed only when the Ultra Wide resolution is supported in a game or PC Whether or not to support the screen ratio of 21 9 and 32 9 depends on the title of the game so be sure to consult the game company 7 Screen Position When setting the screen ratio to Ultra wide 21 9 or 32 9 you can use the Up Down directional button on the remote control to move the screen up or down from t...

Page 105: ...tting the resolution check if the PC s Window or Mac screen changes when you change the Screen Ratio on the Game Bar of your TV This function may not be supported depending on the OS or device While you are playing a game the screen ratio cannot be changed Before running a game first select the desired screen ratio on the Game Bar Troubleshooting of the game screen and audio problems After changin...

Page 106: ...an see the daily program schedules for each station see program information choose a program to watch and set up a schedule viewing or recording Recording may not be supported depending on the model or geographical area To view the Guide while watching TV press the Channel button on the Samsung Smart Remote or Remote Control To see information about analog channels and use the analog channel funct...

Page 107: ...ing This function is not available in the U S A and Canada Edit Recording Time You can change the start and end times of scheduled program recordings This function is not available in the U S A and Canada Schedule Viewing You can schedule the viewing of a broadcast scheduled program Schedule Recording You can schedule recording of a broadcast scheduled program This function is not available in the...

Page 108: ...ntrol button is press it twice Channel Filter You can view channels and programs categorized by the types defined in Channel List Antenna Type You can change the type of broadcast signals the TV receives This function may not be supported depending on the incoming broadcast signal Schedule Manager You can see the Schedule Manager or Recording Schedule Manager screen These functions may not be supp...

Page 109: ...ide screen Instant Recording Select a live program from the Guide press and hold the Select button and then select Record from the pop up menu to start recording immediately Schedule Recording Select a program scheduled to be broadcast press the Select button and then select Schedule Recording to set up a scheduled recording of the scheduled program Using the instant and schedule recording options...

Page 110: ... not be supported depending on the model Edit You can set the start and end times for a schedule recording You can set the start time up to 10 minutes before the program starts and the end time up to 10 minutes after the program ends Delete You can delete scheduled recordings View Details You can view detailed information about scheduled recordings Viewing recorded programs Live TV Recordings Reco...

Page 111: ...t to programs that have been configured for a scheduled viewing To set up a schedule viewing you must first set the TV s clock Settings General System Manager Time Clock Using the schedule viewing options from the guide screen On the Guide screen select a program you would like to view press and hold the Select button and then select Schedule Viewing in the pop up menu that appears Using the sched...

Page 112: ...n may not be supported depending on the geographical area Setting the schedule Viewing Time U S A and Canada Live TV Schedule Manager Other countries Live TV Schedule Manager or Recordings Schedules You can change scheduled viewing information or cancel scheduled viewings You can set up a maximum total of 30 Schedule Viewing and Schedule Recording entries Edit You can set the start time of a sched...

Page 113: ...ons available while recording a program or Timeshift Review available buttons and functions of how they are used while recording a program or Timeshift This function is not available in the U S A and Canada This function may not be supported depending on the model or geographical area The available buttons and functions may differ with the functions When you press the down directional button the c...

Page 114: ... Recording Stop Timeshift Ends the recording or Timeshift function Record You can switch from the Timeshift function to the recording function When switching to the recording function you can include the content recorded by the Timeshift function in the new recording This function is only available when the Timeshift function is running Edit Recording Time You can set for what period of time the p...

Page 115: ...le box You do not need to use this function if your TV is connected to a cable box or satellite box This function may not be supported depending on the incoming broadcast signal All Channels Displays the channels that the TV found during the Auto Program channel search These are the channels your TV will receive either over the air if your TV is set to Air or over cable if your TV is set to Cable ...

Page 116: ...ng a target channel to remove in Edit Channels select Delete Removed channels are not displayed in the Channel List Select any deleted channels and then select Restore to restore the channels to the list Rename Channel After selecting a channel to change in Edit Channels select Rename Channel to change the channel name You can rename only one channel at a time This function is only available for a...

Page 117: ...tes list 2 Press the right directional button to select Add Channels 3 Select the desired channel in the list on the screen 4 Press Add to add the selected channel in the Favorites list Select Favorites 1 Favorites 5 on the Edit Channels screen and the following functions are available Add Channels In the channel list select one or more channels to add in the favorite list and then select Add Chan...

Page 118: ...ating Lock Settings Try Now This function is useful for controlling what programs children can watch on the TV based on their ratings Program Rating Lock Settings does not however block programs originating from external sources such as Blu ray players DVD players or USB files Every time you access Program Rating Lock Settings you must enter the security PIN You must also enter this PIN to watch a...

Page 119: ... function may not be supported depending on the model or geographical area Some channels may not include the Data Service You can use the following functions Data Service Enable or disable data services Do Not Track Ask apps and services not to track your browsing activity Private Browsing Enable Private Browsing to stop the browser from saving your Internet history Delete Browsing Data Delete all...

Page 120: ... service provider related settings Service Provider Turns on or off the service provider function About Service Provider Displays the current service provider and its information detail Open Service Provider Settings You can set available service providers This function may not be supported depending on the model or geographical area Checking digital channel signal info and strength Settings Suppo...

Page 121: ...s function may not be supported by some modes or apps e g Ambient Mode Art Mode and Game Mode Active Voice Amplifier Analyzes ambient noise and provides optimal sound depending on the noise This function is available only when the sound sensor of the TV is active and the sound output is set to TV Speaker or the Samsung Soundbar interlinked with Adaptive Picture function is connected The location o...

Page 122: ... the TV is set to TV Speaker This function may not be supported by some apps or external devices This function s operation affects Auto Volume function but it does not work the other way around This function operates based on your volume usage history and may not operate if the volume usage history by time period is insufficient The amount of difference made by this function does not exceed 5 leve...

Page 123: ...ult mode suitable for general viewing environments Natural Reduces eye strain for a comfortable viewing experience Movie Is suitable for watching TV or movies in a dark room FILMMAKER MODE You can watch the source content e g movie as it is The image defined as FILMMAKER MODE automatically switches to FILMMAKER MODE while watching FILMMAKER MODE may look darker than other picture modes You can cha...

Page 124: ... LED Clear Motion is set to On the screen appears darker than when it is Off Local Dimming This function may not be supported depending on the model or geographical area Contrast Enhancer Try Now Film Mode Try Now This function is only available when the input signal is TV or HDMI 1080i The terminals and inputable signals may differ depending on the model Color Tone Try Now White Balance Try Now G...

Page 125: ...t be supported depending on the model The game mode is not available for normal TV viewing The screen may shake somewhat When you press and hold the button on the Samsung Smart Remote for 1 second or more in Game Mode the Game Bar appears This function may not be supported depending on the model When Game Mode is enabled Picture Mode and Sound Mode are switched to Game automatically Sound Mode may...

Page 126: ...Motion Plus Settings You can configure the Game Motion Plus settings This function may not be supported depending on the model Game HDR In accordance with the HGiG HDR Gaming Interest Group standard it sets the optimal image quality for HDR games according to the brightness information of the contents When HDR sources are input in Game Mode this menu is activated Game HDR entry path may be differe...

Page 127: ...vailable In this case turn off the Input Signal Plus function For more information about the supported UHD resolutions refer to Supported Resolutions for UHD Input Signals For more information about the supported 8K resolutions refer to Resolutions for Input Signals supported by QN8 A series or higher Using HDMI Black Level Settings General External Device Manager HDMI Black Level Try Now Use HDMI...

Page 128: ...3 Supported picture sizes differ with the input signal For more information refer to Picture sizes and input signals Fit to Screen Try Now Fitting the picture to the screen This function may not be supported depending on the Picture Size setting This function may not be supported depending on the broadcast signals Zoom and Position Try Now Adjusting the picture size and or position This function i...

Page 129: ...following settings Balance Try Now Equalizer Try Now This function is not available when the Adaptive Sound function is turned on This function is not available when the Sound Mode function is set to Adaptive Sound Game or Amplify The name and properties of this function may appear differently depending on the connected external device HDMI eARC Mode You can connect an audio device that supports e...

Page 130: ... streams that are input from external devices Set to On if the audio device connected via HDMI eARC supports Dolby Atmos The TV screen may flicker when this function is turned on or off If this function is on set Digital Output Audio Format to Auto Auto Volume Try Now Automatically adjusts the sound to a certain level when changing channels or switching to another external input Sound Feedback Try...

Page 131: ...rks based on the Codec supported by your TV For more information about Codec information refer to Read Before Playing Photo Video or Music Files This function is supported only when connected via HDMI or optical cable This function is available only in some Samsung TVs and Soundbars released in 2021 Refer to the sound bar s user manual when connecting it to the TV Listening to the TV through Bluet...

Page 132: ...ons are met Two or more Samsung wireless speakers of the same type must be connected to the same wireless network The Samsung audio devices that support the Wi Fi function must be connected to the same wireless network as the TV For more information about how to connect and use a Samsung audio device that supports the Wi Fi function refer to its user manual Surround sound configurations with a sou...

Page 133: ...cted and then connected The Clock Mode is changed from Auto to Manual The TV is not connected to the Internet No broadcast signals are received Setting the clock automatically Settings General System Manager Time Clock Clock Mode Auto This function works only when the TV is connected to the Internet or is receiving digital broadcasts through a connected antenna The accuracy of the time information...

Page 134: ...ding on the model or geographical area DST Automatically adjusts for Daylight Saving Time DST This function is only available when the Clock Mode is set to Auto Changing the current time Settings General System Manager Time Clock Time Offset Time Offset adjusts the time through a network connection This function is available only when Clock Mode is set to Auto the TV fails to receive time informat...

Page 135: ...ing the on timer Settings General System Manager Time On Timer You can set On Timer to turn on the TV automatically at a specific time On Timer is only available if the Clock has been set It is also available when Clock Mode is set to Auto and the network or broadcast TV tuner is connected To use this function first set the Clock Settings General System Manager Time Clock This function may not be ...

Page 136: ...ness This function is not available when the Adaptive Picture function is turned on Brightness Reduction Try Now Reduce power consumption by adjusting brightness settings This function is not available when the Adaptive Picture function is turned on Motion Lighting Try Now Adjusts the brightness in response to on screen movements to reduce power consumption This function is not available when the ...

Page 137: ...onnect the USB device to the TV to update To update using a USB device download the update package from Samsung com to your computer Then save the update package in the USB device s top level folder Otherwise the TV will not be able to locate the update package Updating the TV automatically Settings Support Software Update Auto Update Try Now If the TV is connected to the Internet you can have the...

Page 138: ...bled The shortcut menus may not appear depending on the model or geographical area The menu name may differ depending on the model Enabling voice guides for the visually impaired Settings General Accessibility Voice Guide Settings Try Now You can activate voice guides that describe the menu options aloud to aid the visually impaired To activate this function set Voice Guide to On With Voice Guide ...

Page 139: ...to reduce overall power consumption When you press a button on the remote control other than Volume and Power while the screen is off the TV screen turns back on Enabling audio for the audio video description function Settings General Accessibility Audio Video Description You can activate an audio guide that provides an audio description of video scenes for the visually impaired This function is o...

Page 140: ...cale Try Now You can change the color of the TV screen to black and white to sharpen blurred edges caused by colors If Grayscale is on some Accessibility menus are not available This function may not be supported depending on the model or geographical area Inverting the screen color Settings General Accessibility Color Inversion Try Now You can invert the colors of the text and background for the ...

Page 141: ...Now This function helps individuals with a visual impairment to learn the positions of the buttons on the remote control When this function is activated you can press a button on the remote control and the TV will tell you its name Press the button twice to exit Learn TV Remote Learning about the TV menu Settings General Accessibility Learn Menu Screen Try Now Learn the menus on the TV screen Once...

Page 142: ...upported Selecting the caption language Settings General Accessibility Caption Settings Caption Mode Default CC1 CC4 Text1 Text4 Operates in either analog TV channel mode or when a signal is supplied from an external device to the TV Depending on the broadcast signal the analog caption function may or may not work with digital channels Default Service1 Service6 CC1 CC4 Text1 Text4 Works with digit...

Page 143: ...ogram you are watching provides it First set Sign Language Zoom to On and then select Edit Sign Language Zoom to change the position and magnification of the sign language screen Configuring the repeat settings for remote control buttons Settings General Accessibility Remote Button Repeat Settings Try Now You can configure the operation speed of the remote control buttons so that they slow down wh...

Page 144: ... and the supported functions may differ depending on the geographical area The Voice Wake up function may not be supported depending on the model Voice Assistant or geographical area Bixby Amazon Alexa Google Assistant To use the Voice Assistant follow the instructions on the TV screen to enable the selected Voice Assistant To change the settings for Voice Assistant run the Settings menu under eac...

Page 145: ...tting up the Button Lock Settings General System Manager Button Lock You can set the TV Controller button lock If this function is On you cannot use TV Controller button This function may not be supported depending on the model Setting up the USB Lock Settings General System Manager USB Lock You can block connection to any external USB device This function may not be supported depending on the mod...

Page 146: ...y Settings You can use AirPlay to view content from your iPhone iPad or Mac on the TV screen This function may not be supported depending on the model Restoring the TV to the factory settings Settings General Reset Try Now You can restore all TV settings to the factory defaults 1 Select Reset The security PIN entry window appears 2 Enter the security PIN and then select Reset All settings are then...

Page 147: ... if its video circuit has been replaced For a USB device for recording it is recommended to use the USB hard disk that supports USB 2 0 or later and 5 400 rpm or higher However RAID type USB hard drives are not supported USB memory sticks are not supported The total recording capacity may differ with the amount of available hard drive space and the recording quality level Schedule Recording requir...

Page 148: ...upported depending on the model or geographical area For a USB device for recording it is recommended to use the USB hard disk that supports USB 2 0 or later and 5 400 rpm or higher However RAID type USB hard drives are not supported USB memory sticks or flash drives are not supported The total recording capacity may differ with the amount of available hard drive space and the recording quality le...

Page 149: ...ervices may be provided in English only and available content may differ with the geographical area For more information about applications visit the applicable service provider s website An unstable Internet connection may cause delays or interruptions In addition applications may terminate automatically depending on the network environment If this occurs check your Internet connection and try ag...

Page 150: ...e delayed or suspended completely depending on the status of the participating systems Copy and paste operations are not supported When composing an email or a simple message certain functions such as the font size and color selection may not be available There is a limit to the number of bookmarks and the size of the log file that can be saved The number of windows that can be opened concurrently...

Page 151: ...et is currently being used by the wireless access point to communicate with another device the result is usually interference and or a communications failure Most wireless networks have an optional security system To enable a wireless network s security system you need to create a password using characters and numbers This password is then needed to connect to a security enabled access point Wirel...

Page 152: ... 1A port We recommend that you use an external hard drive with its own power adapter USB HDD 5V 1A port is supported by some models Certain digital cameras and audio devices may not be compatible with the TV If there are multiple USB devices connected to the TV the TV might not be able to recognize some or all the devices USB devices that use high power input should be connect to the USB HDD 5V 1A...

Page 153: ... Micro DVD sub or txt SubStation Alpha ssa Advanced SubStation Alpha ass SMPTE TT Text xml Video formats with subtitles Name Container Xsub AVI SubStation Alpha MKV Advanced SubStation Alpha MKV SubRip MKV VobSub MKV MPEG 4 Timed text MP4 TTML in smooth streaming MP4 SMPTE TT TEXT MP4 SMPTE TT PNG MP4 137 ...

Page 154: ...ile extension Format Codec Note mp3 MPEG MPEG1 Audio Layer 3 m4a mpa aac MPEG4 AAC flac FLAC FLAC Supports up to 16 24 Bit 48 96 192 kHz 5 1 channel ogg OGG Vorbis Supports up to 2 channels wma WMA WMA WMA is supported up to 10 Pro 5 1 channels WMA lossless audio is not supported wav wav wav mid midi midi midi Supports type 0 and type 1 Seek is not supported Supports USB device only ape ape ape ai...

Page 155: ...y Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 4096 x 2160 4096 x 2160 60 3840 x 2160 120 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60...

Page 156: ... 30 3840 x 2160 60 60 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 4096 x 2160 60 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 2...

Page 157: ...ners The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 and HEVC FHD is supported up to Level 4 1 QLED TV except for Q6 A Series The Frame HEVC UHD is supported up to Level 5 1 and HEVC FHD is supported up to Level 4 1 Q6 A except for 32Q6 A model and...

Page 158: ...120 50 Dolby Digital LPCM ADPCM IMA MS AAC HE AAC WMA Dolby Digital MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 3840 x 2160 60 1920 x 1080 120 50 Motion JPEG 1920 x 1080 60 20 MVC MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 3840 x 2160 60 40 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Prof...

Page 159: ...t be compatible with the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 1 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 1 and HEVC FHD is supported up to Level 4 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders WM...

Page 160: ...80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorrenson VP6 AV1 7680 x 4320 3840 x 2160 120 7680 x 4320 60 80 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 Profile 0 profile 2 supported 3840 x 2160 60 80 AV1 7680 x 4320 3840 x 2160 120 7680 x 4320 60 80 rmvb RMVB RV8 9 10 RV30 40 1920 x 1080 60 20 Real...

Page 161: ...s may not be compatible with the TV HEVC codec is only available in MKV MP4 TS containers The MVC codec is supported partly Video decoders H 264 UHD is supported up to Level 5 1 and H 264 FHD is supported up to Level 4 2 TV does not support FMO ASO RS HEVC UHD is supported up to Level 5 2 HEVC 8K is supported up to Level 6 1 VC1 AP L4 is not supported GMC 2 or above is not supported Audio decoders...

Page 162: ...rd Custom USB 720p 16 9 Standard Custom 4 3 USB 1080i p 60 Hz 16 9 Standard Custom 4 3 USB 3840 x 2160p 24 30 Hz 16 9 Standard Custom USB 3840 x 2160p 60 Hz USB 4096 x 2160p 24 30 60 Hz 16 9 Standard Custom USB 7680 x 4320p 24 30 60 Hz 16 9 Standard Custom This input signal may differ depending on the model and geographical area The input ports for external devices may differ depending on the mode...

Page 163: ...nal Plus is set to On All models for Q6 A Q5 A AU BEA series and for less than 55 inch models QLED TV The Frame Frame rate fps Color Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O Supported for 55 inch or larger models of the QLED TV except for Q6 A Q5 A Series and The Frame Frame rate fps Color Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4...

Page 164: ... Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O If Input Signal Plus is set to On Resolution 3840 x 2160p 4096 x 2160p Frame rate fps Color Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O O O 120 8 bit O O O O 10 bit O O O O Resolution 7680 x 4320p Frame rate fps Color Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr ...

Page 165: ...nly 1920 x 1080 resolution For The Frame 55LS03A 65LS03A 75LS03A Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz SCAN 1920 x 1080 120 Hz 135 000 120 000 297 000 progressive 2560 x 1440 120 Hz 150 000 120 000 495 000 progressive 3840 x 2160 120 Hz 270 000 120 000 1188 000 progressive 4096 x 2160 120 Hz 270 000 120 000 1188 000 progressive 76...

Page 166: ...0 x 1080 21 9 60 Hz 66 000 60 000 198 000 progressive 2560 x 1080 21 9 120 Hz 131 748 120 000 347 810 progressive 3840 x 1080 32 9 60 Hz 66 625 60 000 266 500 progressive 3840 x 1080 32 9 120 Hz 137 250 120 000 549 000 progressive The resolution may not be supported depending on the model When the screen size is not changed even in Wide Screen set the resolution in the external device Wide Screen ...

Page 167: ...iver of the remote control Refer to the user manual of your graphics card for compatible resolutions The native resolutions are 3840 x 2160 60 Hz UHD models and 7680 x 4320 60 Hz QN8 A series or higher with the Input Signal Plus set to On The native resolution is 3840 x 2160 30 Hz with the Input Signal Plus set to Off IBM Resolution Dots x lines Display format Horizontal frequency KHz Vertical fre...

Page 168: ... 188 50 000 800 x 600 75 Hz 46 875 75 000 49 500 1024 x 768 60 Hz 48 363 60 004 65 000 1024 x 768 70 Hz 56 476 70 069 75 000 1024 x 768 75 Hz 60 023 75 029 78 750 1152 x 864 75 Hz 67 500 75 000 108 000 1280 x 720 60 Hz 45 000 60 000 74 250 1280 x 800 60 Hz 49 702 59 810 83 500 1280 x 1024 60 Hz 63 981 60 020 108 000 1280 x 1024 75 Hz 79 976 75 025 135 000 1440 x 900 60 Hz 55 935 59 887 106 500 160...

Page 169: ...50 60 000 74 250 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 30 Hz 67 500 30 000 297 000 3840 x 2160 60 Hz 135 000 60 000 594 000 3840 x 2160 100 Hz 225 000 100 000 1188 000 3840 x 2160 120 Hz 270 000 120 000 1188 000 4096 x 2160 24 Hz 54 000 24 000 297 000 4096 x 2160 30 Hz 67 500 30 000 297 000 4096 x 2160 50 Hz 112 500 50 000 594 000 4096 x ...

Page 170: ...74 250 1920 x 1080i 50 Hz 28 125 50 000 74 250 1920 x 1080i 60 Hz 33 750 60 000 74 250 1920 x 1080 24 Hz 27 000 24 000 74 250 1920 x 1080 25 Hz 28 125 25 000 74 250 1920 x 1080 30 Hz 33 750 30 000 74 250 1920 x 1080 50 Hz 56 250 50 000 148 500 1920 x 1080 60 Hz 67 500 60 000 148 500 1920 x 1080 100 Hz 112 500 100 000 297 000 1920 x 1080 120 Hz 135 000 120 003 297 000 3840 x 2160 24 Hz 54 000 24 00...

Page 171: ...60 120 Hz 270 000 120 000 1188 000 7680 x 4320 24 Hz 108 000 24 000 1188 000 7680 x 4320 30 Hz 132 000 30 000 1188 000 7680 x 4320 50 Hz 220 000 50 000 2376 000 7680 x 4320 60 Hz 264 000 60 000 2376 000 The resolution may not be supported depending on the model VESA CVT Resolution Dots x lines Display format Horizontal frequency KHz Vertical frequency Hz Clock frequency MHz Polarity horizontal ver...

Page 172: ...ip sync errors may occur The TV and Bluetooth device may disconnect depending on the distance between them A Bluetooth device may hum or malfunction When a part of your body is in contact with the receiving transmitting system of the Bluetooth device or the TV When the device is subject to electrical variation from obstructions caused by a wall corner or office partitioning When the device is expo...

Page 173: ...t the lock icon To unblock all the categories in a row select the lock under ALL This function may not be supported depending on the model or geographical area Categories on the left TV Y Young children TV Y7 Children 7 and over TV G General audience TV PG Parental guidance TV 14 Viewers 14 and over TV MA Mature audience Categories on the top ALL Lock all TV ratings FV Fantasy violence V Violence ...

Page 174: ...s strongly cautioned R Restricted Children under 17 should be accompanied by an adult NC 17 No children under age 17 X Adults only NR Not rated Blocking programs based on their Canadian English Rating The Canadian English Rating system applies to all rated material viewed on English Canadian TV channels Select a lock beside one of the rating categories to block that category and all higher categor...

Page 175: ...n their Downloadable U S Rating The Downloadable U S Rating system only applies to material originating from US DTV channels Parental restriction information is automatically downloaded while you watch DTV channels This download may take several seconds If the information is unavailable from the broadcasting station the Downloadable U S Rating menu is deactivated Parental restriction levels differ...

Page 176: ...ensing Corporation The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Open Source License Notice Open Source used in this product can be found on the following webpage http opensource samsung com This license may not be supported depending on the model or geographical ...

Page 177: ...TV Picture Test displays a high definition picture you can examine for flaws or faults The problem Try this Flickering and Dimming If your TV is flickering or dimming sporadically you may need to disable some of the energy efficiency features Disable Brightness Optimization Brightness Reduction Motion Lighting or Contrast Enhancer Settings General Power and Energy Saving Brightness Optimization Se...

Page 178: ...l device run Connection Guide Source Connection Guide Screen Brightness If the screen appears too dim try changing the settings under Reset Picture or disabling Brightness Optimization Settings Picture Expert Settings Reset Picture Settings General Power and Energy Saving Brightness Optimization If the colors on your TV are correct but just a little too dark or bright try adjusting the following s...

Page 179: ...e a number of things to check before calling the service department Confirm that the TV s power cord is connected correctly at both ends and that the remote control is operating normally Make sure that the antenna cable or cable TV cable is firmly connected If you have a cable box or satellite box confirm that it is plugged in and turned on In case of a model that supports One Connect Box check th...

Page 180: ...er Make sure that the set top box or cable box supports the content or broadcast for UHD and set the resolution For more information contact your service provider When using a Samsung TV Plus channel check the network connection When the network speed is slow the app may not work or the image quality may be poor The picture is distorted The compression of video content may cause picture distortion...

Page 181: ...pment to the TV If you are using the composite cable connect the video cable Yellow to the VIDEO Yellow Green input port Check whether Grayscale is set to On Settings General Accessibility Grayscale The picture won t display in full screen HD channels will have black bars on either side of the screen when displaying upscaled SD 4 3 content Black bars will appear at the top and bottom of the screen...

Page 182: ... not work properly Motion Sensor may not be supported depending on the model or geographical area The TV responds to all visual changes around it lights displays dogs out of window changes and other occurrences You can adjust the response level by adjusting the sensitivity of the motion detector Art Settings Motion Detector Motion Detector may not be supported depending on the model or geographica...

Page 183: ...he picture is good but there is no sound Set Sound Output to TV Speaker Settings Sound Sound Output If you are using an external device check the device s audio output option For example you may need to change your cable box s audio option to HDMI if the box connected to your TV is using an HDMI cable To listen to computer sound connect an external speaker to the computer s audio output connector ...

Page 184: ...eless access point that uses a 5 GHz frequency 5 GHz may not be available depending on the model When the symptom persists it is recommended to use wired connection such as HDMI eARC and Optical Whenever a function is used on the TV or the channel is changed the TV voices the activity The TV explains in voice over the video scenes displayed on the screen Turn off the Voice Guide function in Voice ...

Page 185: ...depending on the model The volume of the external device cannot be adjusted Check the cable connection between the TV and the external device When connecting an external speaker such as home theater via HDMI make sure it is connected to the HDMI eARC port on the TV Make sure that the Settings General External Device Manager Anynet HDMI CEC is active on your TV I want to turn off and on the TV and ...

Page 186: ...e TV Run Reset or Auto Program Settings General Reset Settings Broadcasting Auto Program The captions are not provided on a digital channel When watching channels with the antenna cable connected run Caption Settings Settings General Accessibility Caption Settings Some channels may not have caption data When watching a channel on an external device such as a set top box and cable box turn on the c...

Page 187: ...s Confirm that the TV and your PC are connected to the same network To wirelessly connect the TV to your mobile device read the instructions at Smartphone Screen Sharing Smart View in Connection Guide and then try to connect Source Connection Guide Smartphone Screen Sharing Smart View If the TV has difficulties connecting to your PC or mobile device due to surrounding radio interferences change th...

Page 188: ...screen does not appear or the PC is not recognized check the power supply of the PC and then reconnect the HDMI cable between the PC and TV When the symptom persists check that the PC is in Sleep mode and then set Input Signal Plus to On Settings General External Device Manager Input Signal Plus When the set resolution is not matched it may cause a blank or flickering screen For the PC supported r...

Page 189: ... problem with the access point In this case try using a different access point Wired network connection failed Check if the LAN cable is plugged in on both ends If it is plugged in check if the access point is turned on If it is on turn it off wait 1 or 2 minutes and then turn it on Auto IP configuration failed Unable to connect to the network Check if the LAN cable is plugged in on both ends If i...

Page 190: ...cted the HDMI cable scan for devices again or turn your TV off and on I want to start Anynet I also want the connected devices to turn on when the TV is turned on Move the focus to the Anynet device at Source press the up directional button to move to Anynet HDMI CEC and then press the Select button Check if the Anynet device is properly connected to the TV and then select Anynet HDMI CEC menu to ...

Page 191: ... is in progress The connected device is not displayed Check whether the device supports Anynet Anynet devices must be connected to the TV using an HDMI cable Make sure the device is connected to your TV with an HDMI cable Some HDMI cables may not support Anynet Check whether the HDMI cable is properly connected Go to Anynet HDMI CEC and see if Anynet HDMI CEC has been set to On Settings General Ex...

Page 192: ...o if the remote control does not work properly or its response is very slow the battery might be low or dead Charge the remote control by using the solar cell or the USB port C type on the bottom You can check remaining battery of Samsung Smart Remote with solar cell in Settings General Power and Energy Saving Available Remote Battery If the remote control has batteries replace them with new ones ...

Page 193: ...an external device or Samsung TV Plus The recording function is only available for digital broadcast channels received by the TV You cannot record videos received from an external device or Samsung TV Plus The Format Device message appears when the Timeshift or recording function is used To use the recording function the storage device connected to the TV must have been already formatted Formattin...

Page 194: ...application service provider Refer to the Help section on the application service provider s website The Smart Hub home screen keeps appearing whenever you turn on the TV Turn off the Autorun Smart Hub function in Smart Features Settings General Smart Features Autorun Smart Hub Media Files When files don t play this may help resolve the problem The problem Try this Some files are interrupted durin...

Page 195: ...t Amazon Alexa does not answer When the TV is far from you or the ambient noise is so loud the TV may be unable to recognize your voice For best results you need to be within 10 feet 3 4 m of your TV Please look at your TV screen and speak Turn on the Voice Wake up function Explore Now Settings Voice Wake up Voice recognition does not work with the Samsung Smart Remote unlike other features There ...

Page 196: ...nd the function does not work Unplug and then plug the TV power cable and then try again after 1 minute and 30 seconds It may take a while if the voice recognition server is being inspected I want to see weather information of the desired area Say with the area name included 180 ...

Page 197: ... will dissipate over time The settings are lost after 5 minutes or every time the TV is turned off If Usage Mode is set to Retail Mode the TV s audio and video settings are automatically reset every 5 minutes Change Usage Mode to Home Mode Settings General System Manager Usage Mode The TV is tilted to the side Remove the base stand from the TV and reassemble it The stand is wobbly or crooked Refer...

Page 198: ...ptable cause for an exchange or refund The software update over the Internet has failed Check the network connection status Settings General Network Network Status If the TV is not connected to a network connect it to a network The upgrade stops if you already have the latest software version The TV narrates the screen events in voice over To turn off Voice Guide move the focus from Accessibility ...

Page 199: ... Hub The problem Try this Cannot select Signal Information in Self Diagnosis Verify that the current channel is a digital channel Signal Information is only available for digital channels Settings Support Device Care Self Diagnosis Signal Information Reset Smart Hub Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts linked service accoun...

Page 200: ... and other information you may need to get service support from a Samsung call agent or the Samsung website You can also view information by scanning the QR code of your TV You can also start this function by pressing and holding the button for 5 or more seconds Continue holding the button until the customer information pop up window appears Requesting service Settings Support Device Care Request ...

Page 201: ...an check if the issue is caused by the product or the broadcasting signal and cables When the TV screen does not display properly The color and design of the TV and its accessories including the remote control and the features may differ depending on the model or geographical area Check the antenna and input cable connections ANT ANT Check the antenna and input cable connections 185 ...

Page 202: ... HDMI cable connections If the issue persists define exactly what is wrong with the display For example mosaics and blocks multiple lines or white dots fixed horizontal or vertical lines Try changing channels using the remote control 186 ...

Page 203: ...urce Settings If the same problem persists run a diagnostic test On the remote control press the button Select Settings Support Device Care Self Diagnosis Picture Test Support Support Device Care Select Settings Support Device Care Self Diagnosis Picture Test 187 ...

Page 204: ...t When a message appears select OK and follow the on screen instructions to complete the test Settings If the problem disappears during the test check your TV signal On the remote control press the button Select Settings Support Device Care Self Diagnosis Signal Information to check the signal strength 188 ...

Page 205: ...s Signal Information to check the signal strength Signal Information Check whether the signal strength is too weak or not Related menu path Settings Support Device Care Self Diagnosis Picture Test Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now 189 ...

Page 206: ...does not turn on The color and design of the TV and its accessories including the remote control and the features may differ depending on the model or geographical area If your TV does not turn on check whether the remote control sensor is on By holding a reflective object like mirror under the TV you can easily find the remote control sensor 190 ...

Page 207: ...on One Connect Cable Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect Box Make sure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply Check the remote control sensor again If the LED is turned on press the power button on your remote control to turn on your TV 191 ...

Page 208: ...the TV screen is still blank softly tap it with your finger If the part of the screen you tapped on blinks your TV is correctly connected to the power supply On the remote control press the button When the Home Screen appears the TV is turned on but the connected external device does not work or is not connected correctly 192 ...

Page 209: ...ible Connection One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box Make sure that the external device is turned on Power If it does not turn on make sure the power cable is properly connected to the device and to the wall outlet 193 ...

Page 210: ...device and to the wall outlet HDMI HDMI HDMI One Invisible Connection One Connect Cable One Invisible Connection One Connect Cable Check the connection of the HDMI cable to your TV or One Connect Box Also make sure that the correct source is selected on the Home Screen Source 194 ...

Page 211: ...HDMI HDMI HDMI If the same problem continues try connecting another external device to the TV using an HDMI cable If the display is correct your external device may be faulty 195 ...

Page 212: ...ernal device properly The color and design of the TV and its accessories including the remote control and the features may differ depending on the model or geographical area When the picture looks distorted Power Power First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect Box then unplug the power cord and plug it back into the wall outlet 196 ...

Page 213: ... Box then unplug the power cord and plug it back into the wall outlet HDMI If the external device supports 4K UHD or 8K UHD videos use a dedicated HDMI cable for each resolution LAN HDMI Satellite If you are using a set top box check the cable connection The cable you need to check depends on the type of set top box 197 ...

Page 214: ...put mode FHD TVs support up to 1080p video output and UHD TVs support up to 2160p video output One Invisible Connection One Connect Cable One Invisible Connection One Connect Cable If the problem persists and if your TV uses the One Invisible Connection or One Connect Cable disconnect and reconnect the One Invisible Connection or One Connect Cable to the TV and the One Connect Box Ensure that the ...

Page 215: ...DMI cable check the HDMI eARC connector on the back of the TV HDMI eARC HDMI HDMI If your Sound Bar is connected to a receiver and the receiver is connected to the TV using an HDMI cable check the HDMI connector on the back of the TV The cable must be connected to the HDMI eARC port on your TV 199 ...

Page 216: ...onnect to the Internet The color and design of the TV and its accessories including the remote control and the features may differ depending on the model or geographical area On the remote control press the button and move to Settings using the directional button Settings Select Settings General Network Network Status to check the network status 200 ...

Page 217: ...tatus to check the network status General Network Reset Network If the network isn t connected a network reset may be required Make sure that your access point is working properly Check the LED indicators on your access point to make sure it is operating normally 201 ...

Page 218: ...ng the access point by disconnecting and reconnecting the power connector It may take 1 to 2 minutes until the access point comes back online after a reboot Settings If the same problem continues select Settings General Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings 202 ...

Page 219: ...DNS server If a test occurs cancel it and select IP Settings Network Status IP Settings If the same problem continues select Settings General Network Network Status IP Settings to change to a different DNS server If a test occurs cancel it and select IP Settings IP Settings DNS Setting Enter manually Select DNS Setting Enter manually 203 ...

Page 220: ...te now If the same problem continues a software update or factory reset may be required Related menu path Settings General Network Network Status Try Now Settings General Network Reset Network Try Now Settings Support Software Update Try Now Settings General Reset Try Now 204 ...

Page 221: ...cables When no sound comes out of the TV or the sound is breaking up The color and design of the TV and its accessories including the remote control and the features may differ depending on the model or geographical area If your TV does not produce any sound press the Volume button to increase the volume If your TV is connected to an external device check the volume of the external device 205 ...

Page 222: ...Output Then select TV Speaker Settings Check the volume on the screen If a number for the TV volume is not displayed select Settings Sound Sound Output Then select TV Speaker Sound Sound Sound Output TV Speaker Check the volume on the screen If a number for the TV volume is not displayed select Settings Sound Sound Output Then select TV Speaker 206 ...

Page 223: ...lect Settings Support Device Care Self Diagnosis Sound Test Update now If the same problem continues a software update or factory reset may be required If there is sound but it is not clear run a diagnostic test On the remote control press the button 207 ...

Page 224: ...Self Diagnosis Sound Test to check the sound Support Support Device Care Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound Settings If the test reveals a problem select Settings Sound Expert Settings Reset Sound 208 ...

Page 225: ... Sound Expert Settings Reset Sound Settings If the test shows no problems select Settings Support Device Care Self Diagnosis Signal Information Support Support Device Care If the test shows no problems select Settings Support Device Care Self Diagnosis Signal Information 209 ...

Page 226: ...ory reset may be required Related menu path Settings Sound Sound Output Try Now Settings Support Device Care Self Diagnosis Sound Test Try Now Settings Sound Expert Settings Reset Sound Try Now Settings Support Device Care Self Diagnosis Signal Information Try Now Settings Support Software Update Try Now Settings General Reset Try Now 210 ...

Page 227: ... is paired with the TV When the remote control does not work The color and design of the TV and its accessories including the remote control and the features may differ depending on the model or geographical area Verify that the infrared remote control signal is being transmitted and received Make sure the remote control sensor on the TV is blinking 211 ...

Page 228: ...ng the front tip of the remote control through the camera on your smartphone If you cannot see infrared signals charge the remote control by using the solar cell or the USB port C type on the bottom If the remote control has batteries replace them with new ones Depending on the model you purchased the remote control provided may vary 212 ...

Page 229: ...uttons simultaneously to display the pairing animation clip Follow the on screen instructions to proceed with the pairing The remote control will work more effectively if you point it at the remote control sensor 213 ...

Page 230: ...try using the appropriate SAMSUNG remote control for your TV model If you use an Multi Brand Remote MBR or universal remote and your remote cannot operate an external device move the external device closer to the One Connect Box 214 ...

Page 231: ...accessories including the remote control and the features may differ depending on the model or geographical area Settings If your TV is connected to the Internet you can set it to receive periodic updates automatically On the remote control press the button and move to Settings using the directional button Support Support Software Update To enable automatic updates select Settings Support Software...

Page 232: ...to the Internet you can update the software using a USB drive Settings Select Settings Support About TV and check the model code and software version Support Support About TV Select Settings Support About TV and check the model code and software version 216 ...

Page 233: ... Information Model code Software version Select Settings Support About TV and check the model code and software version Using a computer connect to www samsung com Find your TV model and download the firmware file 217 ...

Page 234: ...SEE ALL SUPPORT Find your TV model and download the firmware file Firmware Download Click Download to download the firmware Unzip the downloaded file and store it in your USB drive top folder 218 ...

Page 235: ...rt the USB device into the USB slot on the back of your TV or the side of the One Connect Box Update now The firmware update begins automatically Your TV will automatically reset when the firmware update is completed Do not turn off your TV while the firmware update is in progress 219 ...

Page 236: ... TV turns on select Settings Support About TV and check the new firmware version About TV Product Information Model code Software version After your TV turns on select Settings Support About TV and check the new firmware version Related menu path Settings Support Software Update Auto Update Try Now Settings Support About TV Try Now 220 ...

Page 237: ...e Samsung Smart Remote or Remote Control The images buttons and functions of the remote control may differ with the model or geographical area From top to bottom and left to right The button is at the top left There is a small LED microphone to the right of the button but it cannot be felt by hand For the Samsung Smart Remote there is a round button below the LED which is the button Of the 2 butto...

Page 238: ... a TV program the screen you are watching stops and a control bar appears You can select Rewind Play Pause Fast Forward Stop Timeshift Record Go to Live TV or Info You can press the up directional button to go to the playback screen and check the time that the actual broadcast program is running and the timeshift time You can use the Slow Rewind or Slow Forward functions when you select the Pause ...

Page 239: ...e 2 thin horizontal rocker buttons next to each other located slightly below the middle of the remote The one on the left is the volume button Press and hold the volume button to open the Accessibility Shortcuts menu Even if the Voice Guide is set to Off or muted when you press and hold the volume button the voice guide for Accessibility Shortcuts is enabled Running the Accessibility menu function...

Page 240: ... must be connected to the Internet You can connect the TV to the Internet during the initial setup or do it later through the settings menu There are many commands you can say to control the TV These can be used together with Voice Guide to give you voice input and voice output You can use the Samsung Smart Remote but the TV must be connected to the Internet To speak a command press and hold the b...

Page 241: ...th an opaque black background and a white font providing maximum contrast If High Contrast is on some Accessibility menus are not available Grayscale You can change the color of the TV screen to black and white to sharpen blurred edges caused by colors If Grayscale is on some Accessibility menus are not available This function may not be supported depending on the model or geographical area Color ...

Page 242: ...rom the broadcast image The captions from the broadcaster are classified into open caption and closed caption Two types of captions can overlap when both are used This feature is enabled when Digital Closed Caption is supported open caption Included in content You cannot turn on or off its display closed caption You can turn on or off its display At this time you can use this function to separate ...

Page 243: ... hearing impaired can then set the volume of their Bluetooth headphone higher than the volume of the TV speaker without affecting the volume of the TV speaker allowing both the hearing impaired and their families to listen to the TV at comfortable sound levels When you connect the Bluetooth headphone to the TV Multi output Audio is activated This function may not be supported depending on the mode...

Page 244: ...annel button Push up or pull down the Channel button to change the channel Number button Use the or button on the Samsung Smart Remote or Remote Control to open the virtual numeric pad enter a number and then select Done Using on screen number entry via the Samsung Smart Remote or Remote Control Use the virtual numeric pad to enter numbers e g to enter a channel number or to enter a PIN Press the ...

Page 245: ...mote Remote Control Of the 2 buttons that protrude from the center of the Samsung Smart Remote or Remote Control the left one is the Volume button Push up or pull down the Volume button to change the volume Using program information When watching TV press the Select button to view program information which then appears at the top of the screen Voice Guide will say program subtitles or audio descri...

Page 246: ...is for digital channels only Analog channels are not supported If the Clock is not set the Guide is not provided Set the Clock first Settings General System Manager Time Clock If you need to set the clock again follow the steps below 1 Press the button to open Smart Hub 2 Press the left directional button to move to Settings 3 Press the Select button to open the TV s Settings menu 4 Use the up and...

Page 247: ...are not sure what the day is you can move forwards and backwards 24 hours and then the day will be announced To view a program on now In the Guide move to the program currently broadcasting and then press the Select button to go to live TV on the selected channel and program Other options in the guide In the Guide move to a broadcast scheduled program and then press the Select button A pop up menu...

Page 248: ...d Viewing You can cancel your scheduled viewings Cancel Scheduled Recording You can cancel your scheduled recordings This function is not available in the U S A and Canada This function may not be supported depending on the model or geographical area View Details You can see the detailed information on the selected program The information may differ with the broadcast signal If the information is ...

Page 249: ...ing a scheduled viewing from the Guide 1 In the Guide Live TV Guide move to the program to cancel its scheduled viewing and then press the Select button 2 Move to Cancel Scheduled Viewing and then press the Select button 3 When a pop up message asking you to cancel the selected scheduled viewing appears select Yes The scheduled viewing is canceled and the Guide screen appears Cancelling a schedule...

Page 250: ... Cable Use the up and down directional buttons to move to a channel you want to view and then press the Select button All Channels Displays the channels that have been automatically searched These are the channels your TV will receive either over the air if your TV is set to Air or over cable if your TV is set to Cable See Air or Cable below Favorites Displays Favorites 1 to Favorites 5 Use the up...

Page 251: ...n while the program being recorded is displayed The control bar appears Move the focus to Stop Recording and then press the Select button When a pop up window appears select Stop To record a program that is on later move to the program in the Guide and then press and hold the Select button You will get a pop up menu Use the up and down directional button to move within this menu Move to the Schedu...

Page 252: ... right directional buttons to select a broadcast scheduled program and then press the Select button To schedule a recording for the program select Schedule Recording Changing the recording time When recording a live program you can specify how long you want to record for Press the down directional button to display the control bar at the bottom Press the left or right directional buttons to move t...

Page 253: ...his program before you will get a pop up menu on screen allowing you to Play from start Resume from where you left off or Cancel Use the left and right directional buttons to move to the required option and then press the Select button This function may not be supported depending on the model or geographical area Deleting a recorded program You can delete any recorded program 1 Go to the list of R...

Page 254: ... cancel the agreement To cancel the Smart Hub service agreement select Reset Smart Hub Settings Support Device Care Self Diagnosis Reset Smart Hub Press the button on your remote This will bring up a display with 2 rows Try moving the focus to Live TV or another item on the bottom row The options on the top row change depending on the item selected in the bottom row The buttons to the right of Liv...

Page 255: ...ernal devices connected to the TV Digital Butler This function allows the TV to connect and control the detected devices in the same space For more information refer to Using Digital Butler This function may not be supported depending on the model or geographical area Search A virtual keyboard appears on the screen and you can search for channels programs titles of movies or apps provided by the S...

Page 256: ...count Notification or Privacy Choices The available features may differ depending on the model or geographical area Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account For more information refer to Using a Samsung account Notification You can view a list of notifications for all events that occur on your TV A notification appears on the screen when ...

Page 257: ...When you watch some paid content you may need to make a payment using their associated app Some content may be restricted depending on your network conditions and your subscriptions to paid channels Parental control is necessary when children use this service Images may look blurry depending on the service provider s circumstances This function may not be supported depending on the model or geogra...

Page 258: ...ww samsung com Words in blue e g Internet indicate a menu item The e Manual s Home screen contains 1 row of menu icons Use the left and right directional buttons to move within a row Press the Select button to open the section you want to read You can use the directional buttons on the remote control to use the functions on the top such as Search Sitemap and Index The e Manual contains a section c...

Page 259: ...ings General Voice Voice Assistant The supported language may differ depending on the geographical area Running Bixby Press and hold the button on the Samsung Smart Remote Bixby is activated in the listening mode the Bixby icon appears at the bottom of the TV screen Say a command and then release the button The TV provides feedback on how it understands the command and then performs the commanded ...

Page 260: ...l If during in home service repair cannot be completed it may be necessary to remove repairand return the product If in home service is unavailable SAMSUNG mayelect at ouroption to provide fortransportation of ourchoice to and from aSAMSUNG authorized service center Otherwise transportation to and from the SAMSUNG authorized service centeris the responsibility ofthe purchaser This limited warranty...

Page 261: ...O OTHERS AND THEIR PROPERTY ARISING OUTOF THE USE MISUSE OR INABILITY TO USE THIS PRODUCT SOLD BY SAMSUNG NOTCAUSED DIRECTLY BY THE NEGLIGENCE OF SAMSUNG THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT IS NONTRANSFERABLEAND STATES YOUR EXCLUSIVE REMEDY Some states do not allow limitations on how long an implied warranty lasts orthe exclusion or li...

Page 262: ...aced Ensuring that the television does not hang over the edge of the furniture or surface on which it is placed Not hanging anything from or on the television Anchoring both the television and the furniture on which it is placed to a suitable support especially in the case of tall furniture such as cupboards or bookcases which exceed one metre in height This can be done by using sturdy brackets sa...

Page 263: ...ugs convenience receptacles and the point where they exit from the apparatus 11 Only use attachments accessories specified by the manufacturer 12 Use only with cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning s...

Page 264: ...uit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help IMPORTANT The wires in the mains lead are coloured in accordance with the following code BLUE NEUTRAL BROWN LIVE As these colours may not correspond to the coloured markings identifying the terminals in your plug proceed as follows The wire coloured BLUE must be connected to...

Page 265: ... source de rayonnement et votre corps TAIWAN 1 ffl fili J EJZf JJJ ltffl tt F tt t 0 a J 5dE it ffl l 2 f1 t El ffl 1JO t JJJ g9 HZ fHi JJJflli 0 f JJJ ltffl ttZf t ffl f1 IHf AA tZ i ftl irnf ffft 1 f frt s l trimwm Mz Fr1s m tiu1f t m 0 JW llb irnf fEH f IJI m f J Z irnf 0 f JJJ ltffl f tjJ J2 wf I N U ffl 5 Mti g9 ffiZ f ti 0 Jlf1ilim i JtZ f I 0 KOREA OI j IE Ol t 2 J Wi Fi EEE f j I t 1 t j 1...

Page 266: ...mixed with other commercial wastes for disposal USA CALIFORNIA USA ONLY Applicable for networking models only This Perchlorate warning applies only to primary CR Manganese Dioxide Lithium coin cells in the product sold or distributed ONLY in California USA Perchlorate Material special handling may apply See www dtsc ca gov hazardouswaste perchlorate Dispose unwanted electronics through an approved...

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