ENGLISH-
34
Symptom
checklist
PoWeRbot moves
around at the same
place.
f
Dust sensor mode is on.
–
The dust sensor mode is on by default. When the POWERbot passes through a
dusty area, it moves around that area to focus on cleaning.
f
POWERbot moves around an area and the "DUST" is on the display panel
even though there's no dust at the surrounding area.
–
Check if foreign matters are caught between the dustbin and Pet brush and
then remove them.
PoWeRbot does not
clean a certain area.
f
Check if the docking station is installed near a narrow passage or door, and
reinstall it in the other areas.
–
If the docking station is installed near a narrow passage or door, the
POWERbot cannot pass through the passage or doorsill.
the battery usage time
of the Virtual guard is
too short.
f
Check if you're using manganese drycell batteries and replace the batteries
with new ones. (2 type D (LR20) batteries)
I have installed the
Samsung Smart
Home app, but, the
PoWeRbot fails to be
connected.
f
You can use the product after connecting the wireless router and the
POWERbot through Easy-Setup according to the procedure.
I fail to log into the
Samsung account.
f
Check your ID and password on the screen of the Samsung account.
there appears a
message saying there
is a failure during
easy-Setup.
f
You may have failed temporarily due to the distance from the wireless router or
other obstacles. Please try again after a while.
the products do not
work even though
the smart phone is
normally connected to
the PoWeRbot.
f
Turn off the Samsung Smart Home app and then run it again, or disconnect
the smart phone from the wireless router and then connect it again. Or turn off
the power supply of the POWERbot, turn it on, wait for a minute or longer, and
then run the Smart Home app again.
the functions of the
Samsung Smart Home
App do not work.
f
Check if the Smart control blocking function of the POWERbot is set. (When
the Smart control is locked, the Wi-Fi indicator is turned off.)
the Samsung Smart
Robot Vacuum App
fails to get started.
f
Check if the POWERbot is connected to the wireless router.
PoWeRbot is not
connected to Wi-Fi.
f
Check the setting status of the wireless router.
Location recognizing
function does not
operate.
f
Operate the POWERbot again near the area where it stopped previously.
f
If the POWERbot does not recognize the surrounding environment or starts
the cleaning at the area more than 1 m around where it stopped, the searching
may be difficult.
troubleshooting
SR9300K_EN_DJ68-00743E-00_EU.indd 34
2016-02-03 오후 8:24:08
