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English - 15
Issues
Solutions and Explanations
Image Retention (Burn In)
Issue.
•
To minimize the possibility of screen burn, this unit is equipped with Pixel Shift screen burn
reduction technology. Pixel Shift lets you set the picture so it moves slightly up and down (Vertical
Line) and side to side (Horizontal Dot). The regular, slight movement of the picture reduces screen
burn in.
The remote control does not
work.
•
Replace the remote control batteries with the poles (+/–) in the right direction.
•
Clean the sensor’s transmission window on the remote.
•
Try pointing the remote directly at the TV from 1.5 ~ 1.8 m away.
The cable/set top box remote
control doesn’t turn the TV on
or off, or adjust the volume.
•
Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set top
box user manual for the SAMSUNG TV code.
A “
Mode Not Supported
”
message appears.
•
Check the supported resolution of the TV, and adjust the external device’s output resolution
accordingly.
There is a plastic smell from
the TV.
•
This smell is normal and will dissipate over time.
The TV
Signal Information
is unavailable in the
Self
Diagnosis
Test menu.
•
This function is only available with digital channels from an Aerial / RF / Coax connection.
TV is tilted to the right or left
side.
•
Remove the stand base from the TV and reassemble it.
There are difficulties
assembling the stand base.
•
Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV,
please use a magnetized screw driver.
The
Broadcasting
menu is
grey out (unavailable).
•
The
Broadcasting
menu is only available when the TV source is selected.
Your settings are lost after 30
minutes or every time the TV is
turned off.
•
If the TV is in the
Store Demo
mode, it will reset audio and picture settings every 30 minutes.
If you want to change the settings from
Store Demo
mode to
Home Use
, press the
SOURCE
button to select
TV
mode, and go to
MENU
→
Support
→
Use Mode
.
You have intermittent loss of
audio or video.
•
Check the cable connections and reconnect them.
•
Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables
are flexible enough for long term use. If mounting the TV to the wall, we recommend using cables
with 90 degree connectors.
You see small particles when
you look closely at the edge of
the frame of the TV.
•
This is part of the product’s design and is not a defect.
The
PIP
menu is not available.
•
PIP
functionality is only available when you are using a HDMI or components source.
You turned the TV off 45
minutes ago, and it turned on
again.
•
It is normal. The TV operates the OTA (Over The Aerial) function itself to upgrade firmware
downloaded whilst your watching TV.
The message “
Scrambled
Signal
” or “
Weak or No
Signal
” appears.
•
If you are using a CAM CARD (CI/CI+), check that it is installed into the common interface slot.
•
If there is still a problem, pull the CAM CARD out of the TV and insert it into the slot again.
There are recurrent picture/
sound issues.
•
Check and change the signal/source.
A reaction may occur between
the rubber cushion pads on the
base stand and the top finish
of some furniture.
•
To prevent this, use felt pads on any surface of the TV that comes in direct contact with furniture.
The message “
This file may
not be playable properly.
”
appears.
•
This may appear because of high bit rate of content. Content generally will play but could
experience some playability issue.
✎
You can keep your TV in optimum operating condition by upgrading to the latest firmware (www.samsung.com
→
support) by USB.
[PH4500-XN-ZF]BN68-05773C-01L04.indb 15
2014-02-03 6:41:53
