English - 14
Issues
Solutions and Explanations
No Picture, No Video
The TV will not turn on.
•
Make sure the AC power cord is securely plugged in to the wall outlet and the TV.
•
Make sure the wall outlet is working.
•
Try pressing the
POWER
button on the TV to make sure the problem is not the remote. If the TV
turns on, refer to “The remote control does not work” below.
The TV turns off automatically.
•
Ensure the
Sleep Timer
is set to
Off
in the
Time
menu.
•
If your PC is connected to the TV, check your PC power settings.
•
Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
•
When watching TV from an aerial or cable connection, the TV will turn off after 10 ~ 15 minutes if
there is no signal.
There is no picture/video.
•
Check cable connections (remove and reconnect all cables connected to the TV and external
devices).
•
Set your external device’s (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the
connections to the TV input. For example, if an external device’s output is HDMI, it should be
connected to an HDMI input on the TV.
•
Make sure your connected devices are powered on.
•
Be sure to select the TV’s correct source by pressing the
SOURCE
button on the remote control.
•
Reboot the connected device by reconnecting the device’s power cable.
Aerial (Air/Cable) Connection
The TV is not receiving all
channels.
•
Make sure the Aerial cable is connected securely.
•
Please try
Setup
(Initial setup) to add available channels to the channel list. Go to
MENU
-
System - Setup
(Initial setup) and wait for all available channels to be stored.
•
Verify the Aerial is positioned correctly.
The picture is distorted: macro
block error small block, dots,
pixelization
•
Compression of video contents may cause picture distortion, especially on fast moving pictures
such as sports and action movies.
•
A low signal can cause picture distortion. This is not a TV issue.
Others
The picture will not display in
full screen.
•
HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3)
contents.
•
Black bars on the top and bottom will appear during movies that have aspect ratios different from
your TV.
•
Adjust the picture size options on your external device or TV to full screen.
Plasma TV is making humming
noise.
•
Plasma TVs typically make a soft humming sound. This is normal. It’s caused by the electrical
charges that are used to create the images on the screen.
•
If the humming sound is loud, you may have set the brightness on the TV too high. Try setting the
brightness lower.
•
You can also have loud humming if the back of your Plasma TV is too close to a wall or other
hard surface. Also try rerouting your connection cables.
•
Improper installation of wall mount can create excessive noise.
[PH4500-XN-ZF]BN68-05773C-01L04.indb 14
2014-02-03 6:41:52
