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5121d_keyset.qxp 5/9/2006 10:47 AM Page 91

Summary of Contents for OfficeServ ITP-5121D

Page 1: ...10 Gone Home 11 _____________________________ 12 _____________________________ 13 _____________________________ 14 _____________________________ 15 _____________________________ 16 _____________________________ 17 _____________________________ 18 _____________________________ 19 _____________________________ 20 _____________________________ Feature Access Codes 10 xxx Pick Up A Parked Call 12 xxx ...

Page 2: ...05 2006 ITP 5121D User Guide For OfficeServ 100 OfficeServ 500 OfficeServ 7000 Series 5121d_keyset qxp 5 9 2006 10 47 AM Page 1 ...

Page 3: ...ng Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide Copyright 2006 Samsung Telecommunications America All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems...

Page 4: ...anceling Callback 17 INTERCOM CALLS Calling Other Stations 18 Answering Intercom Calls 18 Answer Modes 18 Busy Station Callback 19 Busy Station Camp on 19 Calling Your System Operator 20 CALL PROCESSING Holding Calls 21 22 Transferring Calls 22 23 Transfer with Camp On 23 Transfer to Voice Mail 23 Call Waiting 23 Conference Calls 24 Forwarding Calls 25 26 Call Pickup 27 My Group Pickup 27 Privacy ...

Page 5: ...ernal Page 33 All Page 33 Meet Me Page 34 Call Park and Page 34 Messages Set and Cancel 35 Returning Messages 35 Programmed Messages 36 CONVENIENCE FEATURES Do Not Disturb 37 One Time DND 37 Mute 37 Background Music 37 Established Call Pick Up 38 Appointment Reminder Alarm Clock 38 Door Phone Calls 39 Executive Secretary Hotline 39 Group Listening 40 Account Codes 40 Locking Your Keyset 40 Manual ...

Page 6: ...D Review All 46 Secure OHVA 46 Enblock Dialing 47 DISPLAY FEATURES Interactive Display Keys 48 Directory Information 48 Call Log 49 Dial by Name 49 Call Progress Displays 50 Display Number Dialed 50 Call Duration Timer 50 Auto Timer 50 Timer Function 50 Viewing Message Indications 51 Alarm Reminder Messages 51 52 Personal Speed Dial Names 52 Station Names 52 Managing Key Assignments 53 LCR with Cl...

Page 7: ...etting Started 68 Listen to your Messages 68 Subscriber Services Menu 68 Listening to Old or New Messages 69 Group New or Old Messages 70 Record and Send a Message 70 71 Access Manager 71 73 Personal Greetings 73 Mailbox Administration 75 Message Broadcast 77 Personal Services 78 Personal Administration Settings 79 Keyset User Features 80 Shortcuts 82 Interactive Displays 82 PERSONAL SPEED DIAL NU...

Page 8: ...t easier and more convenient Your keyset is the most visible part of your telephone system Please take the time to study this guide and to become familiar with the operation of your keyset Keep this guide handy as you may need to look up instructions for infrequently used features Learning to use your keyset correctly will make everyday telephone communica tions a breeze This book is written based...

Page 9: ...de line If Least Cost Routing is used pressing the LCR but ton will automatically select a preprogrammed C O line according to what digits are dialed Each line in the system is numbered beginning with 701 then 702 703 etc Direct Station Selection DSS buttons are programmed to ring specific stations You can press a DSS button instead of dialing the extension number CALL INDICATIONS The buttons on y...

Page 10: ...ese three levels will be stored in memory until changed If background music is turned on at your keyset the vol ume buttons will also control the level of music The volume of pages heard through the speaker of a keyset can be adjusted during a page announcement by using the volume buttons There are 16 levels for each volume setting The volume of off hook ring is controlled by a user programmable s...

Page 11: ...et NAVIGATION BUTTON The ITP 5121D keyset incorporates a NAVIGATION button This button is designed to assist the user in activating and using various station features more easily These features include Outgoing Call Log Incoming Call Log Speed Number Search Name Search Call Forward Assign Alarm Assign With the NAVIGATION button the station user is no longer required to enter sta tion level program...

Page 12: ...IRECTION BUTTON is the donut shaped ring which surrounds the ENTER button This button is used to navigate within the menus There are directional arrows stenciled into this button which indi cate which direction the cursor will be moved END BUTTON This button is used to disconnect a call after a conversation or to move to the initial screen The END button operates as the RLS portion of the ANS RLS ...

Page 13: ...ou dialed is in the Do Not Disturb mode or cannot receive any more calls DND NO MORE CALLS TONE 250 ms ON 250 ms OFF FOR TEN SECONDS Transfer Conference Tone Indicates your call is being held and you can dial another party TRANSFER CONF TONE 100 ms ON 100 ms OFF CONTINUOUS Confirmation Tone Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMA...

Page 14: ...Button Status Indicator Keyset Navigation Button Microphone Conference Button Transfer Button Hold Button Speaker Button Dial Button Redial Button Volume Button Speaker Programmable Buttons 21 Support 5121d_keyset qxp 5 9 2006 10 47 AM Page 13 ...

Page 15: ...ctor from the power adapter provided into the power jack on the back of the keyset The power adapter is not required if the ITP is connected to a LAN connection that provides power over the ethernet The ITP 5121D supports the power over ethernet feature when it is connected to a IEEE 802 3af compliant LAN switch or power injector port IMPORTANT NOTE Be careful not to connect the Network LAN cable ...

Page 16: ...n has been entered into the IP keyset Enter ID and password of the server as described below to register the phone See your system administrator for specific Network and Server addresses The addresses necessary to set up the ITP 5121D are IP Address of the ITP Network Gateway Address Subnet Mask IP Address of System s MCP User ID Password To get to the Set Up Menu unplug the power from the ITP 512...

Page 17: ...hted bar left or right to the desired option move to a sub menu and if a menu is at the last line that menu option will be executed The 0 9 dial buttons are used to directly choose a menu or sub menu options The ENTER button in the navigation button assembly is used when saving a modification The MENU button in the navigation button assembly is used to to display the IP Setup Main Menu The END but...

Page 18: ...IP 3 NETWORK SETUP This menu allows you to individually setup the same parameters found in the Easy Wizard 4 LOAD UPGRADE SETUP 1 UpgradeTFTP Server The IP address of theTFTP server containing the ITP software 2 Upgrade Start Starts the ITP software upgrade process 5 SYSTEM SERVER SETUP 1 Server IP Address The MCP s IP address 2 Server ID The ID assigned to your ITP see your phone administrator fo...

Page 19: ...value To enter between IP address fields 0 9 To enter numerical values SETTING THE NETWORK PARAMETERS Utilize the following programming steps to program the ITP 5121D keyset to operate within the users network Network Parameter Setup From the Setup Main Menu select 3 NET WORK SETUP to set or modify the network parameters Select the Network Mode Setup and press ENTER the LCD will display this messa...

Page 20: ...ddress Check if there is any currently saved subnet mask address of the phone on the LCD If the subnet mask address has not been set the display will show nothing Press any dial buttons from 0 9 and button to enter the subnet mask IP address and then save that subnet mask IP address by pressing the Enter button of navigation button assembly If the 4 GATEWAY SET UP menu is selected press ENTER the ...

Page 21: ...version Use extreme caution when upgrading the keyset Select the 4 LOAD UPGRADE SET UP item and move to the lower level The screen below is displayed Select option 1 UPGRADE TFTP SERVER and enter the IP address of the TFTP server containing the ITP software Use 0 9 and button to enter the IP address Press ENTER to save Select option 2 UPGRADE START to start the upgrade process 1 UPGRADE TFTP SERVE...

Page 22: ...rom 0 9 and to set the IP address and press the ENTER button among the navigation buttons to save and exit Select the 2 SERVER ID item You must input the ID assigned to your ITP phone See your phone system admin istrator to get this value Press the ENTER button to save and exit Select the 3 SERVER PASS item You must input the password associated with your ID See your phone system administrator to ...

Page 23: ...code before making a call press the ACC button or dial 47 plus a valid bin number press the ACC button again and then select a C O line SeeAccountCodesformoreinformation For more information on authorization and account codes see your system administrator NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before dialing ANSWERING AN OUTSI...

Page 24: ...andset or press the SEND button to answer wait for dial tone and dial the telephone number or speed dial number again NOTES 1 A callback will be canceled if not answered within 30 seconds If you have set a callback your CBK button will light 2 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before dialing CANCELING CALLBACK A callback will ...

Page 25: ... the calling station To finish the call replace the handset or press the END button See Ring Preference under Customizing Your Keyset VOICE ANNOUNCE MODE When another station calls you your keyset will sound a brief attention tone and you will hear the caller s announcement Press SEND to turn on the microphone and speak handsfree OR lift the handset to reply To finish the call replace the handset ...

Page 26: ...f hook ring tone repeated every few seconds and its first available CALL button will flash green to indicate your call is wait ing Wait for the called party to answer The called station must release its first call or place it on hold before answer ing your camp on NOTES 1 If you receive No More Calls tone that station has no available button to accept your call Hang up or leave a message 2 If the ...

Page 27: ...p of operators If you want to call a specific operator dial that person s extension number NOTE If the Hot Keypad feature has been turned off you must first lift the hand set or press the SPEAKER button before you begin dialing 20 5121d_keyset qxp 5 9 2006 10 47 AM Page 26 ...

Page 28: ... the flashing green line button or press the HOLD button a third time NOTE Intercom calls will always be placed on exclusive hold REMOTE HOLD When you wish to place a call on hold at another station Press TRANSFER and a dial the station number or press the appropriate DSS button Press the HOLD button This will place the call on system hold on an available CALL button or Line Button at the remote s...

Page 29: ...the extension number of the station that placed the call on hold NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing TRANSFERRING CALLS Transfer is used to send any call to another extension in one of two ways You can do a screened transfer by informing the other extension who is calling or you can do a blind trans...

Page 30: ... when you hear the busy signal The called party will be alerted that a call is waiting for them NOTE If you receive No More Calls tone that station has no button available to receive another call Press TRANSFER to return to the outside caller TRANSFER TO VOICE MAIL This feature is used to send a call directly to a voice mailbox Your keyset must have a correctly programmed VT button to accomplish t...

Page 31: ...ference NOTE To leave the conference hang up Control is passed to the next internal sta tion If there are no internal stations and you wish to leave outside lines connect ed together in a trunk to trunk conference press the CONF button plus the CALL button that the call appears on or follow the instructions to drop a party and use your extension number When they hang up the lines will release auto...

Page 32: ... can transfer the call to the for warded station This is useful when you are expecting an important call but you do not wish to be disturbed by other calls 3 When a station user places his her keyset in Forward All mode and he she does not have a FORWARD ALL button the TRANSFER button will light to in dicate Forward All has been set and calls to this station have been transferred elsewhere FORWARD...

Page 33: ...mation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing FORWARD DND To forward your phone when you activate DND Dial 605 plus the extension number or group number Receive confirmation tone and hang up NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the...

Page 34: ...ust first lift the handset or press the SPEAKER button before you begin dialing GROUP CALL PICKUP To pick up answer a call ringing in any pickup group lift the handset and dial 66 plus the desired group number or press the flashing GROUP PICKUP button if available GROUP NUMBERS 01 20 OfficeServ 100 01 99 OfficeServ 500 M 01 99 OfficeServ 500 L 01 99 OfficeServ 7000 Series NOTES 1 A group pickup bu...

Page 35: ... Inform the other party that he she may now join the conversation After the other party or parties has joined the conversation and you wish to return privacy to the line so that no one else can join the conversation press the PRB button a second time the PRB button will be off To Join a Non Private Conversation When someone has informed you that you can join a conversation Press the C O line butto...

Page 36: ...00 049 With the handset on hook press the MEMORY button or dial 16 Dial the desired speed dial number The telephone number is automatically dialed for you NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing PROGRAMMING PERSONAL SPEED DIAL NUMBERS You can program frequently dialed telephone numbers in a personal spe...

Page 37: ...he HOLD button to clear a speed dial number ONE TOUCH SPEED DIALING You may assign any speed dial number to an already existing One Touch Speed Dial button for quick and easy dialing of frequently used numbers While on hook press TRANSFER and then dial 107 Press a One Touch Speed Dial button Dial the speed dial number 00 49 or 500 999 that you want assigned to this button Press TRANSFER to store y...

Page 38: ... button before you begin dialing 2 The saved telephone number is stored in memory until you save another number 3 Redial does not apply to intercom calls CHAIN DIALING You may manually dial additional digits following a speed dial number or chain as many speed dial numbers together as required After the first speed number is dialed press MEMORY again and dial another speed number OR manually dial ...

Page 39: ...tones MEMO REDIALING When you are calling directory information you can store the number you are given using the SAVE feature There is no need for pencil and paper While you are talking on an outside call press SAVE Dial the telephone number as it is dictated to you on the keypad Press SAVE to store the number To dial the number press the SNR button It will select the same line and dial the stored...

Page 40: ... speakers Lift the handset Press the PAGE button or dial 55 Dial the desired zone number 5 6 7 or 8 OR Dial 9 to page all external zones After the attention tone make your announcement NOTE If you have a dedicated page zone button it is not necessary to press PAGE and dial a zone number ALL PAGE To page all designated keysets in internal zone 0 and all external zones at the same time Lift the hand...

Page 41: ...ce the handset when finished Lift the handset and make a page announcement as previously described example John Smith park two To retrieve a parked call from orbit Press the PARK button and dial the announced orbit number 0 9 You will be connected to the parked call NOTES 1 You must have a PARK button or park access code to retrieve and place calls in park orbits 2 If the parked call is not retrie...

Page 42: ...ge lamp if the phone is equipped with one and they are connected to an 8MWSLI card not available on the OfficeServ 100 or OfficeServ 7000 Series or a 16MWSLI card on the system NOTES 1 A station can have up to five message indications 2 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing CANCELING MESSAGES To cancel a m...

Page 43: ...this message and be informed of your status or follow your instructions Dial 48 plus any of the message codes 01 20 listed on the back of this user guide To cancel any of these messages you might have selected dial 48 plus 00 Press TRANSFER to exit and store your selection NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button You can have mu...

Page 44: ... while on that call you can press the DND button and place your station in Do Not Disturb When you hang up at the end of the call DND will be automatically canceled and your key set will be able to receive new calls This feature requires a DND button MUTE You can mute the handset transmitter or the microphone during any conversa tion Press the MUTE button It will light red To resume speaking press...

Page 45: ...s Each one can be either a TODAY ONLY or a DAILY alarm When the alarm rings you will hear three short rings repeated three times Lift the handset to answer the alarm If you do not the alarm will alert you two more times at five minute intervals To set alarms Press TRANSFER and then dial 112 Dial the alarm number 1 2 or 3 Dial the time at which you want the alarm to sound Enter the time as HHMM hou...

Page 46: ...OTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button EXECUTIVE SECRETARY HOT LINE If programmed an executive and a secretary can have a hot line between them When the executive station is in the DND mode all of its calls will ring the secre tary station Either person can press the BOSS button to make a voice call to the other sta tion Using ...

Page 47: ...ss the account ACC button Enter the 3 digit account code bin number when prompted OR If your button has an extender of 000 enter the account code maximum 12 characters including Q and and press ACC000 again OR If your button has an extender other than 000 001 999 account code con tained in that bin will automatically be entered for your LOCKING YOUR KEYSET You can lock your keyset to control misus...

Page 48: ...the announce ment in the handset receiver if you are using the handset If secure OHVA is OFF then you will hear the announcement on the speaker if you are talking on the handset If you are using the speakerphone the announcement will always be heard through the speaker To make an off hook voice announcement Dial the extension number or press the DSS button When you receive a busy signal press the ...

Page 49: ... your extension number but not calls to the group number If you have an IN OUT button with the group number assigned Press the IN OUT button It will light red when your keyset is in the group Press the IN OUT button again to exit the group and turn the light off Repeat as necessary If you do not have an IN OUT button Dial the IN OUT access code number ________________ then the group number then 0 ...

Page 50: ...AMP ON on or 080 to turn it off Press TRANSFER to store your selection SELECT RING TONE Each keyset user can select any one of eight ring frequencies While on hook press TRANSFER and then dial 111 Dial 1 8 or press the UP and DOWN buttons to hear each tone When you hear the tone that you prefer press TRANSFER to save it NOTE Specific lines or stations may be programmed to ring with a different ton...

Page 51: ...LUME UP or DOWN key to change status Press TRANSFER to store your selection AUTOMATIC HOLD While on an outside call pressing a line button route button or a flashing CALL button will automatically put your call on hold and connect you to the next call This feature can be turned on or off at your keyset With the handset on hook press TRANSFER and then dial 110 Dial 001 to turn Automatic Hold on or ...

Page 52: ...ep confirmation tone each time you press a button on the dial pad This tone can be turned on or off While on hook press TRANSFER and then dial 110 Dial 040 to turn tones off or 041 to turn tones on Press TRANSFER to store your selection REJOINING A PAGE This feature allows you to hear the remaining portion of an ongoing internal page after you return your keyset to idle To enable this feature With...

Page 53: ... on hook press TRANSFER and then dial 110 Press 111 to turn DISP SPDNAME on or 110 to turn it off Press TRANSFER to store your selection CALLER ID REVIEW ALL This feature allows display keyset users to review Caller ID information for calls sent to their stations This list can be from ten to fifty calls in a first in first out basis The list includes calls that you answered and calls that rang you...

Page 54: ...hen press the SEND button to make the call like a cellphone While the handset on hook press TRANSFER then dial 110 Dial 161 to turn Enblock Dialing ON or 160 to turn it off Press TRANSFER to store your selection 47 5121d_keyset qxp 5 9 2006 10 47 AM Page 53 ...

Page 55: ...options to make a call Select one of the main categories CALL OTHER or ANS ANSWER Press the SCROLL button to display additional options available under each of the three main categories The symbol displayed as the last character on the lower line of the display indicates that there are additional options Press the SCROLL button to display these additional options User instructions will be displaye...

Page 56: ...his number These options are the same for the incoming or outgoing call logs DIAL BY NAME Each station or speed dial number can have an associated directory name A sta tion or speed dial number can be selected by scrolling alphabetically through a directory name list This on line phone book allows the user to look up and dial any station or speed dial number in seconds Press the DIR button DIRECTO...

Page 57: ...ou dial a telephone number the timer appears in the display It appears immediately for incoming calls The call timer continues for the duration of the call Call dura tion times are displayed in minutes and seconds If a call lasts longer than 60 min utes the timer restarts You can press the TIMER button to manually begin timing a call Press it again to stop timing If you press it while the automati...

Page 58: ...f ALARM REMINDER To program reminder messages Press TRANSFER and then dial 116 Dial the alarm number 1 2 or 3 Dial the time you want the alarm to go off Enter the time as HHMM hours and minutes using the 24 hour clock Dial 0 NOT SET 1 TODAY or 2 DAILY to select the alarm type Write your message using the dial pad keys Each press of a key selects a char acter Pressing the next key moves the cursor ...

Page 59: ...it This name is used to select the speed dial bin when you are dialing by directory Press TRANSFER and then dial 106 Dial the speed dial bin number 00 49 Write your message using the procedure described in Alarm Reminder Mes sages Press the TRANSFER button to store the speed dial name Repeat for each speed dial bin if necessary STATION NAMES You can assign an 11 character name to your keyset This ...

Page 60: ... refer to the Enhanced Display Programming Section provided by your instal lation company when requested for a complete list of descriptions and extenders for any keys you may have programmed on your keyset NOTE Confirm that the cursor is placed correctly before you enter the extender LCR WITH CLEAR When you are making an outside call using LCR and dial an incorrect digit you can press the CLEAR s...

Page 61: ... use the most will make this procedure quick and easy However if you do not know them use the UP DOWN button to scroll to the desired message then press SEND The basics steps in text messaging are 1 Press TMSG soft key to begin text messaging 2 Dial the 2 digit number for the desired message 3 Confirm this is the intended message then press SEND 4 Wait for a reply from the other station steps 1 2 ...

Page 62: ...OHVA to 205 OHVA from 201 TMSG REJECT Wait for reply GIVE THE CALL TMSG 01 SEND Dial 03 or press twice ASK THEM TO HOLD TMSG 03 SEND ASK THEM TO HOLD Wait for reply TMSG EXIT 702 01 45 701 05 55 CONF PAGE MUTE CONF PAGE MUTE 5121d_keyset qxp 5 9 2006 10 47 AM Page 61 ...

Page 63: ... her name or number to be re vealed to you This type of call can be stopped at the tele phone company by dialing an access code on your outside lines This will redirect these PRIVATE calls to an announce ment that states that you do not wish to receive calls that have had Caller ID blocked The code to block these calls can usually be found in the front section of the telephone direc tory OUT OF AR...

Page 64: ... that ANI does not provide calling party NAME only the number The phone system can provide calling number to name translation table WHAT IS CLI On ISDN circuits calling party information is called CLI and is supported on both BRI and PRI type circuits On BRI circuits the system only supports number deliv ery and like ANI a name can be attached to the telephone number of frequent callers via the Ca...

Page 65: ... REDIALING A SAVED CALLER ID NUMBER To redial a number that has been saved press the SNR button or dial 17 NOTES 1 Your telephone system must have LCR correctly programmed to redial the saved number 2 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing STORING A CALLER ID NUMBER At any time during an incoming call that ...

Page 66: ...he ANS button OR You may use NND to view more information about this call OR You can return to the idle condition by pressing IGNORE NOTES 1 If you are on an intercom call or you have Automatic Hold turned off you must finish the existing call or place it on hold before inquiring 2 If you inquire about an outgoing call you will receive a call no longer avail able display REVIEWING PAST CALLER ID C...

Page 67: ...ress SCROLL and then press STORE to save this number in a personal speed dial bin NOTES 1 Each keyset defaults with ten review bins Please see your system administra tor to determine the number of bins assigned to your keyset 2 Your system must have LCR correctly programmed to allow you to DIAL num bers from the review list or to STORE entries from the review list 5121d_keyset qxp 5 9 2006 10 47 A...

Page 68: ...he MENU button to access the options below Use the UP DOWN direc tional button to scroll to and within option menus and sub menus You may also dial the option number after pressing the MENU button 1 OUTGOING LOGS Allows you to view a list of the 30 most recent outgoing calls from the keyset You may return the call directly from the displayed sta tus Scroll or dial option number 1 Outgoing Call Log...

Page 69: ...ased on their associated programmed name Scroll or dial option number 4 Directory Dial Press ENTER Scroll to option or dial desired option 1 Personal Speed 2 System Speed 3 Station Number Enter the name associated with that speed number or station number Press the SEND button to automatically dial the number OR Press CANCEL to return to main menu OR Press END to exit programming 5 FORWARD SET Allo...

Page 70: ...alarms may be set Scroll or dial option number 6 Alarm Reminder Scroll or dial the desired Alarm number Alarm 1 3 Press ENTER Enter Alarm Type 0 NOT SET Disables alarm 1 TODAY Rings alarm one time only on the day set 2 DAILY Rings alarm daily at time set Press ENTER Display confirms setting and returns to that alarm set menu Scroll up to set ALARM TIME Press ENTER Enter ALARM TIME Military Format ...

Page 71: ...s sages Another very common Subscriber Service is Access Manager This allows you con trol over when and where you receive your calls as well as what to speak to your callers in the event you are unable to speak to them directly The events are referred to as Call Conditions No Answer Busy and Blocked are the most com monly used Call Conditions This guide can be used by Subscribers from within the o...

Page 72: ...er than your Own or checking a mailbox associated with a different station Press the VMMSG key or dial the SVMi E Series group number You will be prompted to enter a password Press This will take you to the Main Auto Attendant Menu Press plus the Subscriber number of your choice You will be prompted to enter you password At this point the inside and outside callers follow the same instructions You...

Page 73: ...66 SVMi E Series Subscriber Services Menu NOTE All options shown MAY NOT be authorized If an option is not available please speak to your system administrator 5121d_keyset qxp 5 9 2006 10 47 AM Page 72 ...

Page 74: ...67 5121d_keyset qxp 5 9 2006 10 47 AM Page 73 ...

Page 75: ...our mailbox your VMMSG key will be lit Call the SVMi E Series by pressing this key and when prompted enter your password You will then be at the Subscriber Services Menu Select 1 to listen to new messages or 3 to listen to saved messages Note After you enter your password if Autoplay of New Messages is enabled and you have new messages the SVMi E Series will begin to play them automatically A subs...

Page 76: ...ached faxmail document s Faxmail docu ments can be delivered to any fax machine of your choice as long as out calling is authorized You can also have faxmail messages automatically delivered to the fax machine of your choice 6 Forward the message and saves a copy The subscriber can be selected by dialing their mailbox number nnn using the directory service or you may also add comments and leave it...

Page 77: ...he scan button on a radio It will allow you to find a specific mes sage quickly To stop scanning press 1 Cancel and return to previous menu 11 or 33 GROUP NEW OR OLD MESSAGES Messages can be grouped as either Reminders press 3 or Messages from a spe cific sender press 9 Additionally you can press and hear a summary of your mailbox contents a Number of messages b Number of reminders c Number of urg...

Page 78: ...ivery 5 Reply Required Exit Scheduling Future Delivery If after recording a message you select 5 to schedule future delivery you will be able to set message attributes and set this message as Immediate Delivery 1 Next Few Hours 2 End of Current Business Day based on your Availability Schedule 3 Beginning of Next Business Day based on your Availability Schedule 4 A Coming Day of the Week 5 Specific...

Page 79: ... control of his calls to another Subscriber The Forwarded To Subscriber will now be in control of the caller and the caller will NOT return to originating Subscriber s Mailbox If the Forwarded To Subscriber does not answer the caller it will now follow what ever the Forwarded To Subscriber has set up for their call conditions The Caller will hear Forwarding to Subscriber Name before actually being...

Page 80: ...may be acces sible in more complex systems Your Personal Greeting will be played every time someone dials your extension and you do not answer You may record up to 9 Personal Greetings and you may assign any one of them to be active There are several different Call Coverage conditions to which you may assign any of your 9 greetings The Call Coverage Conditions are No Answer Busy and Do Not Disturb...

Page 81: ...r call but I m going to be out of the office for the next few hours If someone else can help you please enter the extension number now Or to leave me a message press 1 4 Night Greeting Used during the time period you are scheduled UNAVAILABLE usually after business hours during the evening and at night This option is available only if the Administrator has assigned you the Scheduling feature Examp...

Page 82: ...to your mail box using the VT VoiceMail Transfer key This option is available only if the Administrator has assigned you the Mailbox Greeting Option feature Example Hi this is John Smith Please leave me a message I will call you as soon as I can Note This greeting will only play if none of the 5 personal greetings has played to the caller A common usage for this Greeting is when another Subscriber...

Page 83: ...uld like to be paged Press 3 to be notified on urgent messages only Press 4 to set the pager phone number 3 Undelete When this function is activated the SVMi E Series will allow you to undelete any messages that you have recently deleted up to the programmed Daily Maintenance Time which is set to 3 a m by Default the following morning From the Subscriber Services Menu press 6 for Mailbox Administr...

Page 84: ...essage If this is disabled the information must be requested manually by pressing 00 To enable or if already enabled toggle and disable this feature From the Subscriber Services Menu press 6 for Mailbox Administration Press 6 to Set Auto Play of Message Information 9 MESSAGE BROADCAST This option will only be available if it has been allowed by the System Administrator Broadcast to All Mailboxes I...

Page 85: ... your subscriber space ie Follow Me Message Alert Pager Alert and Direct Call 3 Schedule Availability Allows you to enter a weekly availability schedule for use with Night Personal Greeting and the Auto Night Intercept feature Follow the spoken directions to enter the days of the week and times you are generally available to talk to your callers All other times you will be considered unavailable 5...

Page 86: ... you will not be included in the Dial by Name Directory 3 Entering your Directory Name Use this option to enter your Directory Name Your Directory Name is used by callers to find you if they do not know your extension number From the Subscriber Services Menu press 7 3 The current Directory Name will be played as a string of digits that are equal to your name spelled out on your telephone keypad Fo...

Page 87: ...hem The operation of this feature is similar to screening a call on a home answering machine Your keyset must be set to forward on no answer to voice mail After ringing your station the caller will be connected to your voice mail and hear your personal greeting before leaving a message During this time you will be monitoring the connection between the caller and your voice mail box At this time yo...

Page 88: ...n while a message is being left press the flash ing AME indicator and enter your station password not your SVMi E Series pass word You will then hear the message being left Call Record If you have a call record button assigned to your phone you may press it at any time to record the conversation in progress If you have a display keyset you will also have the soft key options to pause and time the ...

Page 89: ...al a busy exten sion press to connect directly with the mailbox Self Memo Reminder Pressing will leave a message in your own mailbox This is useful to remind yourself of things to do now or in the future Messages can be sent with future delivery so you can have the system call you when items become due INTERACTIVE DISPLAYS Display keyset users have the added advantage of using the soft keys and di...

Page 90: ...______________________ 11 _________________________ _________________________ 12 _________________________ _________________________ 13 _________________________ _________________________ 14 _________________________ _________________________ 15 _________________________ _________________________ 16 _________________________ _________________________ 17 _________________________ __________________...

Page 91: ..._________________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 _________________________ _________________________ 40 _________________________ _________________________ 41 _________________________ _________________________ 42 _________________________ _______________...

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Page 94: ...10 Gone Home 11 _____________________________ 12 _____________________________ 13 _____________________________ 14 _____________________________ 15 _____________________________ 16 _____________________________ 17 _____________________________ 18 _____________________________ 19 _____________________________ 20 _____________________________ Feature Access Codes 10 xxx Pick Up A Parked Call 12 xxx ...

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Summary of Contents for OfficeServ ITP-5121D

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