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ANSWERING CALLS

OUTSIDE/INTERNAL/VOICE ANNOUNCE CALLS

To answer these

three types of calls:

Lift the handset or press the 

SEND

button to answer on 

SPEAKERPHONE.

Replace the handset or press the 

END

button when the call is completed.

NOTE:

The volume can be adjusted at any time by pressing the up and down
arrow keys on your navigation button.

PLACING A CALL ON HOLD

Calls can be placed on 

System Hold

or 

Exclusive Hold

. Calls placed on

Exclusive Hold can only be picked up from the extension that placed them on
hold. A call placed on System Hold can be picked up from any extension.

SYSTEM HOLD

To place a call on hold:

Press the 

HOLD

button. The call will flash green at your telephone.

To take the caller off hold, press that button and the green flashing light will
go steady green again.

Resume conversation.

EXCLUSIVE HOLD

To place a call on hold at your telephone so that other

users cannot answer it:

Press the 

HOLD

button twice. The call will flash green at your telephone.

To retrieve the call, press the flashing green line button or press the 

HOLD

button a third time.

NOTE:

Internal calls are always placed on exclusive hold.

TRANSFERRING CALLS

You can transfer a call by notifying the party to which the call is being trans-
ferred or without notification.

While on a call, press the 

TRANSFER

button then dial an extension number.

Confirm you hear a ringback tone.

Wait for the called party to answer and announce the call (optional).

Replace the handset.

TRANSFERRING WITH CAMP-ON

When you transfer a call to another station and receive a busy signal, you can
camp the call on to this station. Hang up when you hear the busy signal. The
called party is alerted that a call is waiting.

NOTE:

If you receive No More Calls tone, that station has no button available  to
receive another call. Press 

TRANSFER

to return to the caller.

CALL WAITING

If an outside call is camped-on to your phone or another station is camped-on
to you:

Your keyset rings and the call that is waiting (camped-on) flashes green.

Press the flashing button to answer; the other call is put on hold automati-
cally if your station has the Automatic Hold feature set. If not, you must
press 

HOLD

and then the flashing button or finish the first call and hang up;

the waiting call will ring.

Lift the handset or press the 

SEND

button to answer.

NOTE:

Intercom calls will not go on Automatic Hold.

CONFERENCE CALLS

To make a conference call while engaged in a conversation:

Press the 

CONFERENCE

button and receive conference tone.

Make another call, either intercom or outside, press the 

CONFERENCE

button and receive conference tone.

Make another call or press the 

CONFERENCE

button to join all parties. You

can conference up to five parties (you and four others).

Repeat the last step until all parties are added.

Hang up to leave the conference call.

NOTE:

When attempting to add another party to the conference and you
are not able to reach the desired person, hang up. Simply press the 

CON-

FERENCE

button again to return to the previous conversation.

FORWARDING CALLS

You can forward your calls to another station, group of stations, or an external
telephone number. Program a destination for the type of forwarding you want
as detailed below. If you have 

FWD ALL

,

FWD BUSY,

and 

FWD NO ANSWER

keys, press the associated soft key to activate the feature. A steady red light
reminds you what forward condition is activated.

Clear all call forward conditions set at your station by lifting the handset and
dialing 

600

.

FORWARD ALL CALLS

To forward all your calls to another station:

Dial 

601

plus the extension or group number.

Receive a confirmation tone and hang up.

FORWARD BUSY

To forward calls to another station when you are on the phone:

Dial 

602

plus the extension or group number.

Receive a confirmation tone and hang up.

FORWARD NO ANSWER

To forward calls to another station when you do not answer:

Dial 

603

plus the extension or group number.

Receive a confirmation tone and hang up.

FORWARD BUSY/NO ANSWER

If you have both a Forward On Busy destination and a Forward No Answer des-
tination programmed, you can activate them simultaneously:

Dial 

604

.

Receive a confirmation tone and hang up.

OR

You can access the Call Forward menu by pressing the 

MENU

button (while

phone is idle), then select 

CALL FORWARD

. Select the forward type and

destination by pressing the 

ENTER

button .

This 

QUICK REFERENCE GUIDE

provides the basic operation of your Samsung

ITP-5112L telephone.

PLACING CALLS

When making internal and external calls, press the 

SCREEN

button to access

the programmable button screens. Then use the 

SCROLL

button or the

UP/DOWN

arrow (select) buttons on the display.

IMPORTANT:

Put your phone in 

OVERLAP MODE

by pressing the 

MENU

button, select 

SETUP

and then select 

DIAL MODE

, change it to 

OVERLAP

. If

your phone is not in OVERLAP mode you must always press the 

SEND

button

after dialing the digits to send the call.

OUTSIDE CALLS

To place a call to an outside party:

Lift the handset.

Press an idle outside line button, line group button, or dial a line access
code to receive dial tone.

Dial the telephone number.

Replace the handset or press the 

END

button when the call is completed.

NOTE:

To call preprogrammed speed dial numbers, lift the handset and press
the appropriate key to call these numbers. You can also add telephone
numbers you call frequently to the PhoneBook.

INTERNAL CALLS

To place a call to another extension at your location:

Lift the handset.

Dial the extension number or group number.

Wait for the party to answer. If you hear a brief tone burst instead of ring-
back tone, the station called is set for Voice Announce or Auto Answer.
Begin speaking after the tone.

Replace the handset or press the 

END

button when the call is completed.

SPEAKERPHONE CALLS

Your Samsung ITP-5112L has full-duplex speak-

erphone capability.This feature is used for both internal or external calls.To acti-
vate this feature:

Press the 

SPEAKER

button.

Place an internal or external call.

Press 

SPEAKER

button to disconnect the call.

NOTE:

The handset can be used at any time during the conversation. To resume
handsfree operation, press the

SPEAKER

button, and replace the hand-

set.

Summary of Contents for OfficeServ ITP-5112L

Page 1: ...LENDAR NAVIGATION BUTTON The NAVIGATION button is divided into separate feature buttons MENU BUTTON Displays the following options 1 PHONEBOOK Maintains frequently dialed names and numbers in a PhoneB...

Page 2: ...gain to return to the previous conversation FORWARDING CALLS You can forward your calls to another station group of stations or an external telephone number Program a destination for the type of forwa...

Page 3: ...gain to return to the previous conversation FORWARDING CALLS You can forward your calls to another station group of stations or an external telephone number Program a destination for the type of forwa...

Page 4: ...gain to return to the previous conversation FORWARDING CALLS You can forward your calls to another station group of stations or an external telephone number Program a destination for the type of forwa...

Page 5: ...gain to return to the previous conversation FORWARDING CALLS You can forward your calls to another station group of stations or an external telephone number Program a destination for the type of forwa...

Page 6: ...LENDAR NAVIGATION BUTTON The NAVIGATION button is divided into separate feature buttons MENU BUTTON Displays the following options 1 PHONEBOOK Maintains frequently dialed names and numbers in a PhoneB...

Page 7: ...LENDAR NAVIGATION BUTTON The NAVIGATION button is divided into separate feature buttons MENU BUTTON Displays the following options 1 PHONEBOOK Maintains frequently dialed names and numbers in a PhoneB...

Page 8: ...LENDAR NAVIGATION BUTTON The NAVIGATION button is divided into separate feature buttons MENU BUTTON Displays the following options 1 PHONEBOOK Maintains frequently dialed names and numbers in a PhoneB...

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