Samsung OFFICESERV ITP-5014D User Manual Download Page 48

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BASIC FEATURES

Exclusive Hold

To place an outside call on hold exclusively so that other users cannot get it.

Press the

[Hold]

button twice.

The call will flash green on your IP Phone

and this line will show a steady red light

on other stations.

To retrieve the call on hold, press

the flashing green line button or press

the

[Hold]

button.

- Intercom calls will always be placed on exclusive hold.

NOTE

Summary of Contents for OFFICESERV ITP-5014D

Page 1: ......

Page 2: ...telephone connected to the OfficeServ system A trunk line is directly connected to your phone company s telephone network It allows you to make telephone calls to parties outside your office for example your home or to receive incoming calls from external parties Telephone S ys tem Outs ide Ins ide Extens ion Trunk Line Telephone S ys tem ...

Page 3: ...s such as CALL OTHER and ANS in a row If the Scroll button is pressed again another menu appears Three Soft buttons are located underneath the LCD screen Among three Soft buttons the one on the left is called the left Soft button and the one in the middle is called the middle Soft button and finally the one on the right is called the right Soft button 1 Press the Scroll button once when the IP Pho...

Page 4: ...utton Function Dial Button Function 0 Trunk access group number 55 0 Page internal zone 0 10 xxx Answer parked calls 55 1 Page internal zone 1 11 Set calls on hold or clear on hold 55 2 Page internal zone 2 12 xxx Answer call on hold at another station 55 3 Page internal zone 3 13 Release door lock 55 4 Page internal zone 4 16 xxx Assign speed dial number 55 5 Page external zone 1 17 Dial stored n...

Page 5: ...ard Busy No Ans 49 Flash 66 Group call pickup 500 529 Station group 67 Night ring answer 53 grp 0 Exclude group 681 Voice Dialler 53 grp 1 Include group 682 Record Voice Dialler 54 zone Transfer page 7xx Trunk line 55 0 Page all internal zones 8x Trunk group number 606 xxx Set Forward Follow me 9 Attendant Console group 65 Direct call pickup If the table above does not have the desired function co...

Page 6: ...ton Button Description Extenders BOSS Director Secretary 1 4 DP Direct Call Pick up Station or station group number DS Direct Station Required station numbers FWRD Call Forwarding 0 FWD Cancel 1 FWD All 2 FWD Busy 3 FWD No Answer 4 FWD Busy No Answer 5 FWD DND and 6 Follow Me GPIK Group Call Pick up 01 20 GCONF Conference group 1 5 IG Group In Out Required station group 5XX X MMPG Meet Me Page 0 9...

Page 7: ...nder by using the Volume button to scroll through programmable buttons and then press the right Soft button or press the programmable button to add an extender 4 When the cursor comes to the input area on the LCD panel dial the required extender 5 Save the extender by pressing the right or left Soft button Press the Transfer button to finish programming ...

Page 8: ...ial characters Special Button Used To enter letters of the alphabet the following special button is used Button A Switch to capital small letters when entering characters The A button of the ITP 5021D 5014D IP phone is located on the first button of the bottom row of the programmable buttons below the LCD screen An example for the ITP 5021D is shown ITP 5021D Button A ...

Page 9: ...letters as the previous letter used Procedures for entering characters are described below Enter the characters according to the table below Press button A to switch between capital and lower case letters Dial frequency Dial button 1 2 3 4 5 0 0 1 Space 1 2 A B C 2 3 D E F 3 4 G H I 4 5 J K L 5 6 M N O 6 7 P Q R S 7 8 T U V 8 9 W X Y Z 9 I Space _ Press the button to enter special characters Speci...

Page 10: ... is 1234 You can change the station passcode if needed 1 Press the Transfer button 2 Press 1 0 1 3 Enter the previous passcode 4 Enter the new passcode The passcode must be a 4 digit number 5 Re enter the new passcode for confirmation If the passcode is entered correctly a beep will be heard twice If four beeps are heard it means that the new passcode entry was unsuccessful Please re enter the new...

Page 11: ...ed for 0 ANS MODE the answer mode when answering intercom calls 1 EXEC ANS the answer mode when answering calls using the executive secretary hot line You must be a designated Boss or Secretary for this option to be available 1 Press the Transfer button 2 Dial 1 0 3 3 Select the call type ANS MODE or EXEC ANS using the Volume button Move the cursor by pressing the right Soft button 4 Dial 0 Ring m...

Page 12: ...he Speaker button or Send button to answer before the no an answer timer expires Otherwise the call will be forwarded Using the Headset Handset Headset Operation The IPT 5021D 5014D IP Phone user can switch between handset mode and headset mode In headset mode you can answer or end a call by pressing the Send button or End button 1 Press the Transfer button 2 Dial 1 1 0 3 To use the handset dial 0...

Page 13: ...ode and the LED will light up Press this button again to return the IP Phone back to handset mode and the LED button goes off Enabling Disabling the Key Confirmation Tone You can enable or disable a short confirmation tone whenever a dial button is pressed 1 Press the Transfer button 2 Dial 1 1 0 3 To use the key confirmation tone dial 0 4 1 and to disable that the tone dial 0 4 0 4 Save the selec...

Page 14: ... allows you to make a call or activate the other functions of the OfficeServ system by pressing the dial buttons or function keys directly without picking up the handset or pressing the Speaker button If the hot keypad function is turned off you must pick up the handset or press the Speaker button first 1 Press the Transfer button 2 Dial 1 1 0 3 To enable hot keypad dial 0 3 1 and to disable dial ...

Page 15: ...Adjustment The Volume button is used for adjusting the volume of the handset speaker and ringer Adjusting Handset Volume 1 During a call using the handset 2 Press the Volume button to increase the handset volume 3 Press the Volume button to decrease the handset volume ...

Page 16: ...eaker button 2 Press the Volume button to increase the speaker volume 3 Press the Volume button to decrease the speaker volume Adjusting Ring Volume 1 To increase the ring volume press the Volume button while the phone is ringing 2 To decrease the speaker volume press the Volume button while the phone is ringing ...

Page 17: ...erval Dial tone A steady tone that indicates you can begin dialling Ring back tone Indicates the station you dialled is ringing Busy tone Indicates the station you dialled is busy Transfer tone Indicates your call is being held and you can dial another station Confirmation tone Very short beeps that indicate you have correctly set or cancelled a system feature The Signal Interval may vary for each...

Page 18: ...status indicator turns on or off according to the telephone status Functions Status of LCD Indicators Busy Off hook Steady red Extension Ring Flashing red Trunk Ring Flashing green Recalling Flashing yellow Message waiting Flashing red Calling Denied Fast flashing red within 1 second interval ...

Page 19: ...ill flash green The trunk button LED will flash red on other IP Phones with the same trunk button While holding a call the green LED of the trunk line will blink In the following table the functions of LEDs are summarized Functions Button LED Status Trunk line or functions are in use LED is steady green New call is ringing LED is a fast flashing green While a call is on hold LED is a slow flashing...

Page 20: ...hone has changed or if the system has initialized you must set the network environment and upgrades through the environment setup menu 1 Connect the power adaptor while pressing the Menu button 2 The environment setup menu appears on the LCD screen Press the direction buttons to move to a required menu item and press the Enter button For product safety and correct operation the following informati...

Page 21: ...tailed below 1 Information 1 Version 2 Network 3 Load Option 4 MAC address 2 Network 1 Mode 2 IP 3 Netmask 4 Gateway Items 2 to 4 are only displayed when setting Manual IP 3 Load Upgrade 1 Load Option 2 Upgrade Program 3 Upgrade Bootrom 4 Format 4 System 1 Password Not Used 5 Server 1 Server IP 2 ID 3 Password 6 Exit ...

Page 22: ...o two rows of information Use the direction buttons and move to the previous next screen to view other menus Entering Numbers Characters and Full Stop Enter a number or character using the dial buttons 0 9 Press the button to enter a full stop Refer to the Entering Characters section of Things You Should Know in this guide for procedures on entering characters Deleting Entries Press the button or ...

Page 23: ...CP to let the system automatically set the IP address Using the DHCP option the IP Address Subnet Mask and Gateway values are automatically set and are not displayed on the LCD screen 4 Upon selecting 1 Manual IP the screen notifies that the Manual IP is selected for approximately two seconds When 2 DHCP is selected the DHCP SELECTED message appears for a short time 5 The upper menu is displayed a...

Page 24: ...a new IP address and press the Enter button Be careful not to enter a duplicate IP address since the network does not support redundant IP addresses 7 Select 3 Netmask to display the current Netmask address of the IP phone To change the Netmask address enter a new address and press the Enter button 8 Select 4 Gateway to display the current Gateway address of the IP phone To change the Gateway addr...

Page 25: ...m is to be downloaded from Select 1 File System to operate programs saved in the IP phone s flash memory Select 2 TFTP down run to download programs saved in a designated TFTP server to the RAM memory of the IP phone 4 The 2 Upgrade Program menu is used for upgrading the phone s program Enter the IP address of the TFTP server from which the program should be downloaded Press the Enter button to st...

Page 26: ...utton The IP phone is rebooted after downloading the Bootrom program and the Environment Setup Main Menu appears The Menu button does not need to be pressed 6 The 4 Format menu is used to delete previously saved programs Check if the program needs to be deleted before using this function After formatting the IP phone download a new program through the 2 Upgrade Program menu Consult with your Syste...

Page 27: ... displayed If the OfficeServ system is set to request the ID and password of the IP phone 2 ID and 3 Password shall be entered 3 The 1 Server IP menu is used for verifying or changing the IP address of the OfficeServ system Verify the current IP address of the OfficeServ system with your System Administrator To change the IP address enter a new address and press the Enter button 4 2 ID and 3 Passw...

Page 28: ...fter verification 1 Use the button to move to the 1 Information menu and press the Enter button 2 The sub menus are displayed Select each menu and verify the settings Especially the 2 Network menu must be checked to confirm the settings are correct before using the IP phone 1 Information 2 Network Enter 1 Version 2 Network 3 Load Option 4 MAC address ...

Page 29: ...on and reboot your IP phone 1 Return to the main menu of the environment setup and select the 6 Exit menu 2 The settings are saved and the IP phone is rebooted You should consult your System Administrator before changing the settings in the user environment of the IP phone Enter 5 Server 6 Exit NOTE ...

Page 30: ...ds Using a handset This function allows you to lift the handset and make a call Using a speakerphone This function allows you to make a call through the speakerphone without lifting the handset Call Answering Methods Using a handset This function allows you to lift the handset and answer a call Using a speakerphone This function allows you to answer a call through the speakerphone without lifting ...

Page 31: ...an assign a name of up to 11 letters to your extension This allows other extension users with display stations to call you using the directory dial feature and to see your name when you call them 1 Press the Transfer button 2 Press Dial 1 0 4 3 Enter the name Refer to the Things You Should Know in this guide for entering characters 4 Save the name by pressing the Transfer button ...

Page 32: ...til the other party answers the call If a short signal tone not a ringing tone is heard the receiving extension has set up the Voice Announce or Automatic Answer function 3 Replace the handset or press the End button to finish the call If you have a DSS button assigned to an extension number or station group press this button instead of dialling the corresponding station number NOTE ...

Page 33: ... finish the call replace the handset or press either the Speaker or End button Voice Page Announce Mode Intercom Calls Only When another station calls you a short signal tone will be heard followed by the caller s announcement 1 To answer the call pick up the handset or press the Send button 2 To end the call replace the handset or press either the End or Speaker button ...

Page 34: ...station calls you a short signal tone will be heard and then the IP Phone automatically answers the call 1 The microphone and speaker are turned on and you can communicate hands free 2 For a private conversation lift the handset 3 To end the call replace the handset or press either the End or Speaker button ...

Page 35: ...ton corresponding to CBK on the LCD panel 2 When you hear the confirmation signal replace the handset 3 When the reserved station becomes free your IP Phone rings The CALL BACK message will appear on the LCD screen 4 Lift the handset or press the Speaker or Send button to call the now idle station 5 To end the call replace the handset or press either the Speaker or End button If you do not answer ...

Page 36: ... to the CAMP on the LCD screen 2 The called station will receive off hook ring tone repeated every few seconds and an available Call button will flash to indicate your call is waiting 3 Wait for the called party to answer The called station must release its first call or place it on hold before answering your camp on Calling Your System Operator Dial 9 to call your system operator or operator grou...

Page 37: ... external number To make an external call with a handset follow the procedures below 1 Pick up the handset 2 Press the trunk or trunk group button or dial the trunk group access code e g 0 3 Dial the telephone number you want to call 4 Finish your call by replacing the handset or pressing the End button If the hot keypad feature is used you can make an external call without picking up a handset by...

Page 38: ...the procedures below 1 Press the Speaker button 2 Press the trunk line or dial the trunk access code 3 Dial the telephone number 4 Finish the call by pressing the Speaker button If the LCR Least Cost Routing feature is enabled on the OfficeServ system press the LCR button or dial the LCR access code NOTE ...

Page 39: ...account code before making a call press the ACCT button or dial 4 7 plus a valid code press the ACCT button again and then select a trunk line Ask your System Administrator for more information on authorization codes and account codes Answering an Outside Call If you lift up the handset when the IP Phone is ringing you are automatically connected to the ringing call Or press the Send button to aut...

Page 40: ... button corresponding to NEW on the LCD screen Busy Line Queuing With Callback If there are no available trunk lines you will hear busy tone when you try to make an external call you can set a callback When a line becomes free your IP Phone will ring You can reserve up to 5 callbacks for extension or trunk calls 1 If you receive a busy tone when trying to access a trunk line press the CBK button o...

Page 41: ...ed if not answered within 30 seconds If you have set a callback your CBK button s LED if programmed will light Cancelling Callback A maximum of 5 callbacks can be set for extensions or external calls lines at the same time To cancel a callback follow the procedure below 1 Press the CBK button or dial 4 4 You will hear confirmation tone 2 Press the Hold button This will cancel the oldest callback t...

Page 42: ...he direction buttons or the Volume button to select the required number to redial and press the Soft button corresponding to Dial 3 To review details about the previous call prior to dialling it press the Soft button corresponding to NND 4 Press the Redial button twice to automatically redial the last number you dialled If the hot keypad feature is turned off you have to lift up the handset first ...

Page 43: ...e press the SAVE button before hanging up This saved number can be redialled at any time by pressing the SNR button or dialling 1 7 The same external trunk line will be selected for you The saved telephone number will be saved in memory until you save another number Saved Number Redial does not apply to intercom calls NOTE ...

Page 44: ...TRY button or press the Soft button corresponding to RETRY on the LCD screen 2 The system will reserve the line and automatically redial the same number for you You will hear the call progress tones through the speaker At this time the microphone is muted 3 When the called party answers you must pick up the handset or press the Speaker or Send button before you begin speaking You must answer withi...

Page 45: ...RK on the LCD screen 2 Dial the orbit number required 0 9 the PARK button will flash Or press a dedicated PARK button the PARK button will also flash To have the call parked picked up by another station notify the station user of the parking orbit number 3 To pick up the parked call press the PARK button followed by the required orbit number or press the flashing PARK button PARK PARK ...

Page 46: ...ilable are system hold general hold automatic hold exclusive hold and consultation hold System Hold 1 While you are engaged in a conversation press the Hold button 2 The call on hold will flash green on your IP Phone and this line will flash red on other stations 3 To return to the held call Press the line button The green LED will stop Flashing 4 Resume your conversation with the other party Whil...

Page 47: ...can set Automatic hold on your IP phone by following the procedure below 1 Press the Transfer button 2 Dial 1 1 0 3 To use this function dial 0 0 1 and if this function is not required dial 0 0 0 4 Press the Transfer button to save the selected item Intercom calls will be placed on hold by pressing the Hold or Transfer button If you press another trunk line button or flashing Call button while you...

Page 48: ...at other users cannot get it 1 Press the Hold button twice 2 The call will flash green on your IP Phone and this line will show a steady red light on other stations 3 To retrieve the call on hold press the flashing green line button or press the Hold button Intercom calls will always be placed on exclusive hold NOTE ...

Page 49: ...ress the Transfer button you will hear transfer dial tone Your outside call is placed on Transfer hold 2 Dial the extension number 3 Consult with the internal party 4 Press the Transfer button to return to the outside party or to hang up to transfer the call Repeatedly pressing the Transfer button will toggle between the outside party and internal extension Hello NOTE ...

Page 50: ...o to the system operator depending upon your OfficeServ system programming 2 When your IP Phone rings lift the handset or press the Send button to answer the recall Retrieving Calls Held at Another Station 1 When a line is on system hold the line will have a flashing red light To retrieve the call on hold press the line button with the red flashing light 2 When a line is on hold and it does not ap...

Page 51: ... that is ringing at another station Station Call Pickup If a call rings on another station and you know the station number you can answer the call on your IP phone 1 A call is ringing on another station 2 Pick up the handset and listen for the dial tone 3 Dial 6 5 4 Dial the station number that is ringing ...

Page 52: ...group 2 Pick up the handset and check for dial tone 3 Dial 6 6 4 Or press the flashing GROUP PICKUP button or press GROUP PICKUP button followed by the related group number A group number extender can be assigned to the GROUP PICKUP button Station Call Pickup and Group Call Pickup may not enable you to answer the recalls at stations depending on the OfficeServ system programming Refer to your Sams...

Page 53: ... DIR button or press the Soft button related to DIR in the CALL menu 2 Select the directory you wish to use PERS Personal Speed Dial Number SYS System Speed Dial Number or STN Station Name 3 Press the dial button that matches the first letter of name that you wish to find 4 Find the required name by using the Volume button 5 Press the Soft button corresponding to DIAL on the LCD screen to make the...

Page 54: ...on or group number Or press the DSS button or station group button Your call will be automatically put on transfer hold 3 For blind transfer hang up when you hear ringing Or wait for the called party to answer and advise him her of the call Then hang up Reconnection with the Outside Party If the transfer is refused and the called station hangs up you will be reconnected to the outside line Or you ...

Page 55: ...ter the internal party answers you may alternate back and forth between the parties by pressing the Transfer button You cannot transfer an Intercom call by pressing the DSS button for the station required You must press the Transfer button first and then press the DSS button or dial the destination extension number Transfer With Camp On When you are transferring a call to another station and you r...

Page 56: ...d to send a call directly to a voice mailbox Your IP Phone must have a correctly programmed VT button to accomplish this 1 Press the VT button while you are on a call Or press the Soft button corresponding to VT on the LCD screen 2 Dial the mailbox number 3 Hang up when dialling is completed VT ...

Page 57: ...n 1 Press the flashing button to answer the waiting call If your IP Phonee has the Automatic Hold feature set your current call will go on hold automatically 2 If Automatic Hold is not set press the Hold button and then press the button with the flashing LED Or finish the first call and hang up the waiting call will ring your IP Phone 3 Lift the handset or press the Send button to answer ...

Page 58: ...d and they are designated as A B C D E and F buttons Each special feature button is explained in the following table A B C D E and F buttons of the ITP 5021D 5014D IP phone are the first 6 buttons in the last row of the programmable buttons located below the LCD screen For example the ITP 5021D IP phone is shown below Button Features A Button Not used B Button To insert a FLASH time loop break C B...

Page 59: ...fer button and dial 1 0 5 without lifting the handset 2 Select a free speed dial number location 00 49 3 Dial either a specific trunk line number or the trunk access code 4 Dial the telephone number to be saved maximum of 24 digits including the FLASH PAUSE etc Press the special key F to enter a name for the Speed dial number then press the special key F to return to the speed dial entry menu agai...

Page 60: ...ton or dial 1 6 without lifting the handset 2 Dial the speed dial location number that is programmed with the telephone number you wish to call 3 The telephone number is automatically dialled for you Alternatively to dial one of your first 10 personal speed dial numbers 1 Without lifting the handset press a dial button 0 9 for approximately 2 Seconds 2 The telephone number programmed in the corres...

Page 61: ...l the telephone number using the directory feature 1 Press the Transfer button 2 Dial 1 0 6 3 Press the speed dial number location to be assigned with a name 00 49 4 Enter a name Refer to the Things You Should Know in this manual for how to enter a letter 5 Press the Transfer button to save the speed dial name or the right Soft button to enter further names by repeating steps 3 to 5 ...

Page 62: ... speed dial use 1 Without lifting up the handset press the Transfer button 2 Dial 1 0 7 3 Locate a vacant SPD button using the Volume button and press the right Soft button 4 Dial the speed dial number location 00 49 or 500 999 to be assigned for this button 5 Press the Transfer button to save the selected number 6 If the one touch speed dial button is pressed a call is made to this saved speed di...

Page 63: ...yourself The OfficeServ system also allows each station to pre assign up to 5 conference groups so you can set up a conference call by pressing a single Group Conference programmable button Refer to your System Administrator to confirm that this option is available to you 1 Press the Conference button while engaged in a conversation You will hear conference tone 2 Make another call either intercom...

Page 64: ...e extension or trunk number that is to be dropped Press the Conference button again to re establish the conference When attempting to add another person to the conference and you are not able to reach the desired person simply press the Conference button again Programming Conference Groups 1 Press the Transfer button 2 Dial 1 1 8 NOTE ...

Page 65: ...he name 5 Using the Volume button to select MBR1 4 and press the right Soft button 6 Dial the extension number or outside telephone number remembering to dial the trunk access code first and press the right Soft button Repeat steps 6 and 7 to add conference group members 7 Save the settings by pressing the Transfer button To make a group conference call press the GCONF button followed by the group...

Page 66: ...n hook or select DND from the LCD screen using the Scroll button and Other Soft button 2 The status indicator and or DND button LED flashes to inform you that the Do Not Disturb mode is set When the IP phone is set in the Do Not Disturb mode the IP phone status indicator LED above the LCD flashes indicating that the Do Not Disturb mode is set If a Forward DND destination has been set all incoming ...

Page 67: ...s indicator is flashing 2 Press the DND button or dial 4 0 0 3 The status indicator goes off One Time DND If you do not wish to be disturbed while you are on a call press the DND button and set the station to Do Not Disturb When you complete the call the Do Not Disturb mode is automatically cancelled and new calls will be received A DND button is needed to use this feature ...

Page 68: ...an verify or change the Call Forward settings and the number specified for forwarding from the LCD screen of your IP phone Enabling Call Forwarding can also be achieved using the dial buttons or the Forward Set Menu 1 Press the Transfer button 2 Dial 1 0 2 3 Select the Call Forward option by dialling from 0 to 5 or by using the Volume button 4 Press the right Soft button to move the cursor ...

Page 69: ...external number remembering to insert the trunk access code prior to the external number 6 Press the right Soft button to move the cursor 7 Dial 1 to enable call forwarding to the destination or press the Volume button and select between YES or NO 8 Press the Transfer button to save and exit ...

Page 70: ...or various types of forwarding calls are described in detail next If your IP phone has the FWD ALL FWD BUSY and FWD NO ANSWER FWD BUSY NO ANSWER buttons you can forward calls by pressing one of these buttons In this case a red LED is lit on the button indicating which call forward option is enabled In order to cancel all forward call options lift the handset and press 6 0 0 ...

Page 71: ...ode prior to entering the external number 3 Hang up after the confirmation tone is received The station receiving a forwarded call can transfer the call back to the forwarding station This feature is very useful when you are expecting an important call and do not want to be disturbed If you set your IP phone to Forward All Calls and you do not have a FORWARD ALL button the Transfer button will lig...

Page 72: ... call incoming calls can be forwarded to another station station group or an external number 1 Dial 6 0 2 2 Dial the station number group number or external number Remember to insert the trunk access code prior to entering the external number 3 Hang up after the confirmation tone is received ...

Page 73: ...er Calls can be forwarded when you are not available to answer the call 1 Dial 6 0 3 2 Dial the station number group number or external number Remember to insert the trunk access code prior to entering the external number 3 Hang up after the confirmation tone is received ...

Page 74: ...r FWD NOANS destinations are both set you may enable both these options simultaneously When you are busy calls will be transferred to the number specified in Forward Busy destination If you do not answer the calls will be forwarded to the Forward No Answer destination 1 Dial 6 0 4 2 Hang up after the confirmation tone is received ...

Page 75: ...es you need to set Do Not Disturb 1 Dial 6 0 5 2 Dial the station number group number or external number Remember to insert the trunk access code prior to entering the external number 3 Hang up after the confirmation tone is received When you enable DND on your IP Phone all calls will be forwarded to the destination set above ...

Page 76: ... In addition you can arrange for calls to another station to be forwarded to your IP phone Remote Forwarding To forward all calls to your IP phone to the station you are currently using 1 Dial 6 0 6 at the station you are using enter the station to follow from is displayed 2 Dial the station number of your IP Phone 3 Hang up after the confirmation tone is received ...

Page 77: ...td CONVENIENT FEATURES To forward calls from a specific station to your IP phone Remote Forwarding 1 Dial 6 0 6 enter the station to follow from is displayed 2 Dial the station number 3 Hang up after the confirmation tone is received ...

Page 78: ...as one of your programmable buttons making it unnecessary to press the PAGE button followed by the zone number Internal Page You can make a page announcement through the station speakers There are 5 internal zones 0 4 1 Pick up the handset and check for dial tone 2 Press the PAGE button or dial 5 5 or select PAGE from the LCD screen by using the Scroll button and Soft buttons 3 Select a zone numbe...

Page 79: ...ere are 4 external zones 5 8 and 9 for all external zones 1 Pick up the handset and check for dial tone 2 Press the PAGE button or 5 5 or select PAGE from the LCD screen by using the Scroll button and Soft buttons 3 Select a zone number from 5 6 7 and 8 or page all external zones by dialling 9 4 Start your announcement after receiving confirmation tone ...

Page 80: ... all external zones and internal page zone 0 simultaneously 1 Pick up the handset and check the dial tone 2 Press the PAGE button or 5 5 or select PAGE from the LCD screen by using the Scroll button and Soft buttons 3 Press the or ALL PAGE button 4 Start your announcement after receiving confirmation tone ...

Page 81: ...Meet Me Page MMPG 1 Pick up the handset and check for dial tone 2 Press the MMPG button or 5 4 or select MMPG from the LCD screen using the Scroll button and Soft buttons 3 Dial the required zone number 4 After receiving the confirmation tone instruct the other party to press 5 6 ...

Page 82: ...td Page 93 CONVENIENT FEATURES 5 Press the WAIT or Transfer button 6 Hold the handset until the other party enters the page answer code 5 6 7 The call is automatically connected when the other party enters the page answer code ...

Page 83: ...a factory or in a large office when the called person is away from their workstation Call Park and Page 1 Press the PAGE button while connected to the call and the call is automatically on hold You can also select PAGE from the LCD screen using the Soft button 2 Dial the appropriate page zone number to notify that the call is parked and to inform the required party of your station number or the ca...

Page 84: ...er You can also enter the announced number after selecting PARK from the LCD screen 2 You will be connected to the Parked call If the parked call is not retrieved within the pre programmed time the parked call will recall to your IP phone an amber light will blink slowly on the Call or trunk button LED You cannot park and page intercom calls NOTE ...

Page 85: ...Rejoining a Page With this option you can listen to the latter part of a page announcement after finishing a call 1 Press the Transfer button or 1 1 0 2 Dial 0 5 1 to enable this option and 0 5 0 to disable it 3 Press the Transfer button to save the setting ...

Page 86: ...f the station required is busy 1 Press the Message button or dial 4 3 2 Hang up after hearing confirmation tone 3 The Message button of the receiving station will flash IP phones without the Message button will receive special dial tone as a message indicator The status indicator will also flash red You can leave up to 5 messages on a station NOTE ...

Page 87: ...essages you have left on other stations or messages left at your station 1 Dial 4 2 and enter the station number where you left your message 2 To cancel all numbers left at your station dial 4 2 and enter your station number The LED on your Message button and the status indicator will go out ...

Page 88: ...cally 2 The LED on your Message button and status indicator will remain flashing until the station responds Repeat the above steps to respond to all station messages received 3 The LED on your Message button and status indicator will go off when all messages are returned or cancelled You can view the numbers left and return messages in any order through the LCD screen If a message was left at your...

Page 89: ...ing them 1 Press the flashing Message button The first station that left its number is displayed on the screen 2 Press the Volume button to scroll through the messages 3 Use the Soft buttons to return or cancel the message or to move to the next message 4 Press the Speaker or End button after responding to the message left ...

Page 90: ...hen you are away from your IP phone The caller will see the message on their LCD when they call you and know that you are not available 15 system wide messages are available 01 15 and 5 personal messages 16 20 1 Dial 4 8 and select the desired message code from the programmed message list 2 Dial 4 8 then 0 0 to cancel the message ...

Page 91: ... 15 Programmable Messages Your personal Programmed Messages using the following procedure 1 Press the Transfer button when your IP phone is in the idle condition 2 Dial 1 1 5 3 Select the Programmed Message you wish to insert or modify e g 16 4 Enter the characters required in accordance with the procedure below 5 Press the Transfer button to save the information and set the Programmed Message to ...

Page 92: ...set as a one time alarm or a daily alarm Three short rings will repeat three times Lift the handset to answer the alarm If you do not answer the alarm will ring two more times at 5 minute intervals 1 Press the Transfer button 2 Dial 1 1 2 3 Dial the alarm number 1 2 or 3 4 Enter the time at which you want the alarm to sound Enter the time as HHMM hours and minutes based on a 24 hour clock ...

Page 93: ... 0 Not Set 1 Today or 2 Daily 6 Press the Transfer button to save settings Repeat the above steps to set other alarms as needed Alarm Cancel Procedure for cancelling all previously registered alarms is described below 1 Press the Transfer button 2 Dial 1 1 2 3 Dial the alarm number 1 2 or 3 ...

Page 94: ...ld button You can view the alarm message on the LCD screen Refer to the next paragraph Alarm Message for details Alarm Message You can make a 16 character message to be associated with an alarm 1 Press the Transfer button 2 Dial 1 1 6 3 Dial the alarm number 1 2 or 3 NOTE ...

Page 95: ...es based on a 24 hour clock 5 Select the type of alarm between 0 Not Set 1 Today or 2 Daily 6 Enter the message using the dial buttons Refer to Things You Should Know of this guide for procedures on entering characters 7 Press the Transfer button and save the alarm time and message Repeat the above steps to set other alarms and messages when needed ...

Page 96: ...screen of your IP phone Cancelling alarms can also be achieved using the dial buttons 1 Press the Transfer button 2 Dial 1 1 2 3 Dial the alarm number 1 2 or 3 4 Press the right Soft button twice 5 Press the Hold button to cancel You can view the alarm message on the LCD screen Refer to the above section Alarm Message for details NOTE ...

Page 97: ...from the Door Phone or open the door if an optional electric door lock is installed 1 When a call from the Door Phone arrives you will receive three short bursts of ring repeated 2 Lift the handset or press the Send button to connect to the Door Phone 3 If an electric door lock is installed you can open the door by dialling 1 3 ...

Page 98: ...or You can call the Door Phone and listen to what is happening outside or in another room 1 Dial the station number of the Door Phone 2 You can listen or have a conversation when you are connected to the Door Phone 3 If an electric door lock is installed you can open the door by dialling 1 3 ...

Page 99: ...on or by selecting BOSS from the LCD screen using the Soft buttons 2 If DND is set on the executive station or it is busy all calls will be forwarded to the secretary station When the secretary station receives the call a red light flashes on the executive station You can transfer important calls to the BOSS station set as DND 1 Press the Transfer button then the BOSS button or select BOSS from th...

Page 100: ... screen using the Soft button The microphone of the IP phone is not active and the other party cannot hear sounds via that source 2 Press the LISTEN button again or select listen from the LCD screen using the Soft button to resume a private conversation 3 Repeat the above steps when needed Depending on the speaker volume and acoustics of your office it may be advisable to turn the group listening ...

Page 101: ...er an Account Code 1 Press the ACCT button or select ACCT using the Soft button during an external trunk call 2 Dial the account code Maximum 12 characters including 3 Press the ACCT button again or select ACCT using the Soft button This does not affect your conversation with another party If you make a mistake entering an account code press the ACCT button twice and enter the code again Only the ...

Page 102: ...m using your phone while you are away You can unlock the IP phone when you return 1 Press the Transfer button 2 Dial 1 0 0 3 Dial your 4 digit station passcode 4 Dial 2 to lock all calls to and from your IP phone 0 to unlock and 1 to lock the IP Phone from making outside calls only 5 Press the Transfer button to save the settings ...

Page 103: ...The OHVA feature can be used for intercom and transferred calls OHVA Follow the below procedure to make an off hook voice announcement 1 Dial the extension number or the DSS button 2 If you hear the busy tone press the OHVA button or select OHVA from the LCD screen using the Scroll button and Soft button 3 Start announcement after hearing confirmation tone 4 Finish the call by replacing the handse...

Page 104: ...announcing party 2 Press the related CALL button to return to the original party This disconnects the OHVA call OHVA Block You can block Off Hook Voice Announce button on your IP phone OHVA calls will not be received until you cancel the block function by pressing the BLOCK button again If there is no BLOCK button select OHBLK in the Other menu from the LCD screen using the Scroll button and Soft ...

Page 105: ...or OUT soft button If the handset is active in the group a red light will light on the IN OUT button 2 Press the IN OUT button again to remove the IP phone from the group The red light goes off Repeat the above step when necessary 3 If there is no IN OUT button dial 5 3 and the group number and dial 0 to remove your IP phone from the group or 1 to assign your IP phone to the group Repeat the above...

Page 106: ... Phone s microphone depending on which is in use Thus the other party cannot hear what you are saying 1 Press the MUTE button or select MUTE from the LCD screen using the Soft button The LED of the Mute button flashes 2 Press the MUTE button again to cancel The red light on the LED of the button goes off ...

Page 107: ... can listen to music through the IP phone s speaker if a music source is provided 1 To listen to the music press the Hold button while on hook 2 Press the Hold button again to cancel 3 Use the Volume button to adjust the music Volume This does not affect the speaker volume setting ...

Page 108: ...time or when the other party answers an outgoing call The call duration time is displayed in minutes and seconds and is reset when the call lasts longer than 100 minutes Selecting TIMER from the LCD screen will manually reset the timer If the automatic timer is not set while on a call press the TIMER button to start the timer Press the TIMER button again to stop the timer If you press the TIMER bu...

Page 109: ... timer that starts automatically after a short period of time for forwarded and outgoing calls This can be enabled or disabled as follows 1 While on hook press the Transfer button 2 Dial 1 1 0 3 Dial 0 1 1 to activate the auto timer or 0 1 0 to deactivate 4 Press the Transfer button to save the settings ...

Page 110: ... Press the TIMER button or select TIMER from the Other menu on the LCD screen using the Scroll button and Soft button when the IP phone is in idle mode 2 Press the TIMER button again to stop the timer 3 Note the elapsed time on the LCD screen 4 Lift and replace the handset and the time and date display on the LCD will resume ...

Page 111: ...n the order that they arrive at your IP phone If the ring preference option is off you must answer calls by pressing the flashing button In this case you may answer the calls without regard to the order in which they arrived 1 Press the Transfer button 2 Dial 1 1 0 3 Dial 0 6 1 to enable the ring preference feature To disable dial 0 6 0 4 Press the Transfer button to save the settings ...

Page 112: ...on The main menu is displayed when the Menu button is pressed in the idle state You can select from the presented options This menu is displayed when the Menu button is pressed when dialling mode or when transferring calls This allows you select to select and perform a function Calls will be maintained even if the Menu button is pressed while you are talking If you press the End button or the othe...

Page 113: ...phone End Button This button is used to disconnect calls or to exit the IP Phone menus and return to the idle display Cancel button The Cancel button is used in menu mode to move to the previous level If the Cancel button is pressed when you first enter menu mode the menu mode is exited The Cancel button is also used to delete the characters previously entered when entering numbers or characters E...

Page 114: ...ious menu 2 2 2 2 button is used In cases where the phone number is long this button is used for displaying the rear part of the number which is not displayed on the LCD screen 3 3 3 3 button is used Used for moving to the next menu 4 4 4 4 button is used In cases where the phone number is long this button is used for displaying the front part of the number which is not displayed on the LCD screen...

Page 115: ...olume button and move to the preferred menu You can select the menu directly by pressing the dial button corresponding to the menu number Press the Enter button to select the menu underlined by the cursor to expose sub menus Press the End button to exit the menu and return to the idle screen When buttons other than the navigation buttons are pressed the menu mode will end When your station is call...

Page 116: ...as required 1 Press the Menu button to display the main menu screen 2 Dial 1 to select 1 OUT CALL LOG or select and press the Enter button 3 The list of recently called numbers is displayed You can review each of the numbers in the list in turn by using the direction buttons or the Volume button Use the direction buttons to view long numbers that do not fully appear on the screen 4 Move to the num...

Page 117: ...as required 1 Press the Menu button to display the main menu screen 2 Dial 2 to select 2 IN CALL LOG or select and press the Enter button 3 The list of recently received numbers is displayed You can review each of the numbers in the list in turn by using the direction buttons or the Volume button Use the direction button to view long numbers that do not fully appear on the screen 4 Move to the num...

Page 118: ... and names 1 Press the Menu button to display the main menu screen 2 Dial 3 to select 3 SPD NO SEARCH 3 Dial 1 to select 1 PERSON SPD NO or dial 2 to select 2 SYSTEM SPD NO 4 The saved speed dial number list appears You can review each of the numbers in the list in turn by using the direction buttons or the Volume buttons Use the direction button to view long numbers that do not fully appear on th...

Page 119: ...dial 3 to select 3 STATION NO or select by using the Volume button and press the Enter button 4 Use the dial buttons to enter the first letter of the name you intend to review and press the Enter button The numbers with names starting with the entered letter are displayed If there is no number with a name starting with the letter entered It is not found will be displayed and you may enter a new le...

Page 120: ...lect and press the Enter button 3 Select the type of forward you wish to set a destination for using the direction buttons or the Volume button and press the Enter button Or select using the dial button corresponding to the forward type 4 Enter the destination number using the dial buttons For example if you selected 1 FORWARD ALL enter the numbers in the LCD screen as shown If an external number ...

Page 121: ...RD TYPE The current forward setting is displayed 6 Select the required forward type to be set by using the direction button the Volume button and press the Enter button or by pressing the dial button corresponding to the forward type 0 FORWARD CANCEL cancels your previous setting 7 Press End to return to the idle screen ...

Page 122: ...tton to display the main menu screen 2 Dial 6 to select 6 ALARM REMINDER The submenu below is displayed 3 Use the direction button or the Volume button and press the Enter button or select the dial button corresponding to the alarm number you wish to set 4 For example if you selected 1 ALARM 1 the submenu for setting the alarm type and time appears To select 1 ALARM TYPE use the direction buttons ...

Page 123: ...the set time when selected 2 DAILY an alarm rings every day at the set time when selected The selected alarm type is saved and you move to the upper menu displaying the submenu shown below 6 To select 2 ALARM TIME use the direction buttons or the Volume button and press the Enter button or the dial 2 to set the alarm time 7 Use the dial buttons to enter the alarm time in 24 hour mode Use the Cance...

Page 124: ...Assembling the ITP 5021D 5014D IP phone section of Preparation in this guide The phone does function after booting If the screen of the phone displays IP conflict you should consult your IT Manager This indicates another network device e g PC is using the same IP address as your phone If the screen of the phone displays ID conflict you should consult your IT Manager This indicates the user ID for ...

Page 125: ...ou are using the speakerphone lift the handset and try speaking Excessive echo is emitted during a page announcement or with Auto Answer set If IP phones are too close to each other sound from one speaker might echo during a page or on auto answer call Maintain a reasonable distance between IP phones Caller IDs are not displayed on the LCD screen Confirm with your System Administrator that the cal...

Page 126: ...ny does not send a caller ID the caller ID will not be displayed An alarm does not ring at the programmed time Check the current time is set on the ITP 5021D 5014D Phone correctly If the current time setting needs to be changed contact your System Administrator Check if an alarm is set Refer to Setting Alarm Reminders in the Application Menus section of this guide ...

Page 127: ...ows Item Specification Model ITP 5021D ITP 5014D Weight kg 1 1 1 1 Size mm 266 width X 206 length X 119 height Operating Temperature C 0 to 45 Operating Humidity 10 to 90 non condensing Ethernet 10 100BASE T 2 Ports LAN PC Number of the Programmable buttons 21 14 Navigation Button Yes Speakerphone Yes LCD 2 Line LCD 24 characters long English ...

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Summary of Contents for OFFICESERV ITP-5014D

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