Samsung OfficeServ 7000 Series System Administration Manual Download Page 3

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TABLE OF CONTENTS

ABOUT THIS BOOK

.................................................................................... 1

SPECIAL FEATURES

System Ring Plans .......................................................................................................... 2

Manual Ring Plan Change ............................................................................................ 2

Temporary Ring Plan Override ....................................................................................2

Calling The System Operator ...................................................................................... 3

Operator Recalls .............................................................................................................. 3

Executive Barge-in .......................................................................................................... 3

Walking Class of Service ................................................................................................4

In/Out of Group ................................................................................................................4

Direct Inward System Access (DISA) ........................................................................ 5

DISA Security .................................................................................................................... 6

Forced Account Codes ............................................................................................ 6–7

Authorization Codes ...................................................................................................... 7

Using the Tie Line ...................................................................................................... 7–8

CALLER ID SPECIAL FEATURES

Abandon Call List ............................................................................................................ 9

CID on SMDR .................................................................................................................... 9
Number to Name Translation ......................................................................................9

System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 2

Summary of Contents for OfficeServ 7000 Series

Page 1: ...zone 1 55 2 Page internal zone 2 55 3 Page internal zone 3 55 4 Page internal zone 4 55 5 Page external zone 1 55 6 Page external zone 2 55 7 Page external zone 3 55 8 Page external zone 4 55 9 Page...

Page 2: ...s guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant...

Page 3: ...3 Operator Recalls 3 Executive Barge in 3 Walking Class of Service 4 In Out of Group 4 Direct Inward System Access DISA 5 DISA Security 6 Forced Account Codes 6 7 Authorization Codes 7 Using the Tie...

Page 4: ...umbers 18 20 Program System Speed Dial Names 20 Program Personal Speed Dial Numbers for Other Stations 21 23 Program Personal Speed Dial Names for Other Stations 23 24 Create Programmed Station Messag...

Page 5: ...System_Administration_Guide qxp 4 30 2007 12 56 PM Page 4...

Page 6: ...l of the features listed in this book are specific to the system operator or attendant position You can have more than one operator or set your system up to be used without an operator The designated...

Page 7: ...ans one is a temporary override until the next programmed start time and the other is a permanent override until manually changed MANUAL RING PLAN CHANGE Press the RTO button plus the ring plan passco...

Page 8: ...the operator as a transfer recall A call left on hold will recall the station that put it on hold If the hold recall is unan swered at the station that originated the hold the call is sent to the ope...

Page 9: ...you to make calls or use features that would otherwise be restricted from that station Lift the handset or press the SPK or the MONITOR key Dial 59 and then your extension number Dial your station pa...

Page 10: ...s off when the station is out of the group NOTE A station can be in more than one group DIRECT INWARD SYSTEM ACCESS DISA From outside of the office selected individuals can call into the OfficeServ 10...

Page 11: ...will print an SMDR record a cus tomer provided printer is required each time an incorrect passcode is entered The DISA alarm will ring for a programmable time before canceling the ringing however the...

Page 12: ...or optional but if used are always verified from a system list of 500 entries on the OfficeServ 500 M or L version the OfficeServ 7100 OfficeServ 7200 and OfficeServ 7400 250 entries on the OfficeSer...

Page 13: ...if you are using a 7 button phone NOTE Outgoing calls are controlled by the station s dialing class INCOMING Station users in the other system can access the tie line and make intercom calls to statio...

Page 14: ...the list of abandoned incoming calls for which CID information has been received Dial 64 and dial the system administrator passcode Scroll through the entries using the VOL keys CID ON SMDR The Statio...

Page 15: ...System_Administration_Guide qxp 4 30 2007 12 56 PM Page 14...

Page 16: ...e used Enter the station number to be investigated You can now press BARGE to barge in on the conversation OR You can press NND to view more information about the call OR You can press DROP to disconn...

Page 17: ...System_Administration_Guide qxp 4 30 2007 12 56 PM Page 16...

Page 18: ...ust begin programming within 30 seconds Once you are in program ming any delay of more than 30 seconds between key strokes will cause the sys tem to automatically close programming CUSTOMER LEVEL ACCE...

Page 19: ...ess HOLD to reset the passcode CHANGE PASSCODE RING PLAN 0000 4 Press TRSF to store and exit programming OR press SPK to store and advance to the next program SET DATE AND TIME DISPLAY Should it ever...

Page 20: ...essage for three seconds Reenter the correct date and time If the information you entered is incorrect repeat the procedure RESET STATION PASSCODES TO DEFAULT Individual keyset users can set or change...

Page 21: ...aracter name or identification for each exten sion You may assign a name of 11 characters long PROGRAM KEYS UP DOWN Used to scroll and move cursor KEYPAD Used to enter characters HOLD Press to clear e...

Page 22: ...ter A Continue selecting characters from the table below to complete your message Press the A key to change the letter from upper case to lower case NOTE When the character you want appears on the sam...

Page 23: ...K L 5 DIAL 6 M N O 6 DIAL 7 P Q R S 7 DIAL 8 T U V 8 DIAL 9 W X Y Z 9 DIAL 1 When the character you want appears on the same dial pad key as the previ ous character press UP to move the cursor one sp...

Page 24: ...ructions below ACTION DISPLAY 1 Press TRSF and then dial 404 701 TRUNK NAME Display shows 2 Dial trunk e g 704 OR press UP or 704 TRUNK NAME DOWN to select trunk and press the right soft key to move t...

Page 25: ...ACTION DISPLAY 1 Press TRSF and then dial 602 501 SGR NAME Display shows the first group 2 Dial the group number e g 505 OR 505 SGR NAME press the UP or DOWN key to make a selection and press the lef...

Page 26: ...ting LCR is being used the LCR access code must be entered When you are entering a speed dial number there are some special keys that you will need to use These are the bottom row of programmable keys...

Page 27: ...ccess code e g 9 the system SYS SPEED DIAL will automatically insert a dash followed by 505 9 121223456789 the phone number up to 24 digits long and press the right soft key to return to step 2 A C E...

Page 28: ...s SOFT KEYS Move cursor left and right SPK Used to store data and advance to next program HOLD Used to clear previous entry ACTION DISPLAY 1 Press TRSF and then 706 SYS SPEED NAME Display shows the fi...

Page 29: ...e up to 24 characters long including FLASH and PAUSE NOTE If Least Cost Routing LCR is used the LCR access code must be entered When you are entering a speed dial number there are some special keys th...

Page 30: ...s the left soft key to go to step 4 3 If the selected station has no speed dial 205 SPEED DIAL bins this display will be shown and a new SPDBLK NOT EXIST station may be selected A C E Transfer Speaker...

Page 31: ...EED DIAL NUMBERS PROGRAMMED PROGRAM PERSONAL SPEED DIAL NAMES FOR OTHER STATIONS Each individual station user can program his her own names but in cases where it is impractical or for single line tele...

Page 32: ...return to step 2 OR press the left soft key to return to step 3 6 Press the F key to access Program Personal Speed Dial Numbers for Other Stations OR press TRSF to store and exit programming OR press...

Page 33: ...THE SHOWROOM and press the right soft key to return to step 2 above 4 Press TRSF to store and exit programming OR press SPK to store and advance to the next program SET ALARM APPOINTMENT REMINDER WIT...

Page 34: ...step 2 4 Enter the alarm time in 24 hour clock 205 ALM REM 2 format e g 1300 and the display will HHMM 1300NOTSET automatically advance to step 5 5 Enter the alarm type from the list above 205 ALM REM...

Page 35: ...CRIPTION EXTENDER BOSS Boss Secretary 1 4 DP Direct Pickup Extension number or station group number DS Direct Station Any extension number FWRD Call Forwarding 0 7 GPIK Group Pick Up 01 20 IG In Out o...

Page 36: ...01 CALL1 numbers and press the right soft key to move the cursor 3 Enter the key number e g 18 OR use 205 KEY EXTEND UP and DOWN to scroll through the keys 18 DS and use the right soft key to move the...

Page 37: ...ON DISPLAY 1 Press TRSF and then dial 708 ACCOUNT CODE Display shows 001 2 Dial the account code entry e g 005 ACCOUNT CODE OR press UP or DOWN to select the 005 entry number and press the right soft...

Page 38: ...m will wait before sending DTMF digits to a voice mail port The default time is 600 milliseconds and the range is from 100 to 9900 mil liseconds OFFHK SEL Off Hook Select This timer controls the delay...

Page 39: ...umber received from the Central Office with a name programmed in this translation table If there is no match between a received number and a name in this table no CID name or no ANI name will be displ...

Page 40: ...ess TRANSLATION 005 right soft key to advance to name entry DIGIT 3054264100 OR enter telephone number and press left soft key to return to step 2 above 4 Enter the name using the method TRANSLATION 0...

Page 41: ...ay shows FOLLOW1 2 Press the right soft key to move the RING PLAN cursor to bottom half of display FOLLOW1 3 Enter the desired ring plan e g 0 6 RING PLAN Display will return to STEP 1 FOLLOW4 4 Press...

Page 42: ...ted by a technician Please see your installing company to have this done if you wish to use this program PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS M...

Page 43: ...O NO NO NO NO iDCS 18B NO NO NO YES YES NO NO NO NO NO NO iDCS 28B NO NO NO YES YES NO NO NO NO NO NO ITP 5107S NO NO NO NO NO YES NO NO NO NO NO ITP 5121D NO NO NO NO NO NO YES NO NO NO NO ITP 5112L...

Page 44: ...LARM button will ring and cause the SYSTEM ALARM button to flash amber A phone with a display should be used so that the alarm information can be viewed When an alarm occurs the user can press the SYS...

Page 45: ...N O T E S System_Administration_Guide qxp 4 30 2007 12 56 PM Page 44...

Page 46: ...zone 1 55 2 Page internal zone 2 55 3 Page internal zone 3 55 4 Page internal zone 4 55 5 Page external zone 1 55 6 Page external zone 2 55 7 Page external zone 3 55 8 Page external zone 4 55 9 Page...

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