Samsung NZ64R3747BK/EF, User Manual

Page: 40 / 176

40 _ warranty and service
SERVICE
Before calling for assistance or service, please check the section
“Troubleshooting.”
If you still need help, follow the instructions below.
Is it a technical fault?
If so, please contact your customer service centre.
Always prepare in advance for the discussion. This will ease the
process of diagnosing the problem and also make it easier to
decide if a customer service visit is necessary.
Please take note of the following information.
t What form does the problem take?
t
Under what circumstances does the problem occur?
When calling, please know the model and serial number of your
appliance. This information is provided on the rating plate as
follows:
t
Model description
t
S/N code (15 digits)
We recommend that you record the information here for easy
reference.
Model:
Serial number:
When do you incur costs even during the warranty period?
t
lf you could have remedied the problem yourself by applying
one of the solutions provided in the section “Troubleshooting”.
t
lf the customer service technician has to make several service
calls because he was not provided with all of the relevant
information before his visit and as a result, for example, has to
make additional trips for parts. Preparing for your phone call as
described above will save you the cost of these trips.