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28  English

Tr

ouble

shoo

ting and servic

e

Troubleshooting and service

Troubleshooting

A fault may result from a minor information that you can correct yourself with 
the help of the following instructions. Do not attempt any further repairs if the 
following instructions do not help in each specific case.

WARNING

Repairs to the appliance are to be performed only by a qualified service technician. 
Improperly effected repairs may result in considerable risk to the user. If your 
appliance needs repair, please contact your customer service centre.

Symptom

Confirmation

Method of action

There is no display on 
the screen.

 

Does the power 
breaker in the house 
break?

 

Check the breaker.

 

Call the service 
engineer.

It doesn't work even
if I press the button.

 

Is there any water 
or wet cloth in the 
operation unit?

 

Keep the manipulator 
clean.

 

Did you turn on the 
power by pressing 
the power button?

 

Press the power 
button to turn on the 
power.

 

Is the lock function 
set?

 

Turn off the lock 
function.

 

Is the power off?

 

If you turn on the 
power and do not 
press any button for 
a certain period of 
time, the power is 
automatically turned 
off.

Symptom

Confirmation

Method of action

The operation unit 
suddenly doesn't 
work.

 

Is the power off?

 

Power outages or 
failsafes may be 
activated and power 
may be turned off. 
You can turn it on 
again.

 

Is there any water 
or wet cloth in the 
operation unit?

 

Keep the manipulator 
clean.

I turned off the power 
after using it, but 
the 

 Heat

 mark does 

not appear.

 

Did you use the crater 
only for a short time?

 

I don't have a lot of 
residual heat. It does 
not show 

 Heat

 

mark.

 

Is the surface of 
ceramic glass hot?

 

Request service.

The cooling fan keeps 
running even though 
the power is off.

 

Haven't you turned it 
off for a long time?

 

Even if the power is 
turned off to cool the 
inside of the product, 
the cooling fan for 
a certain period of 
time It works. When 
cooling is complete, 
the cooling fan action 
is automatically 
terminated.

Summary of Contents for NZ64B7799 Series

Page 1: ...Induction Hob User manual NZ64B7799 ...

Page 2: ...t 27 Hob frame option 27 To avoid damaging your appliance 27 Troubleshooting and service 28 Troubleshooting 28 Service 30 Contents Using this manual 3 The following symbols are used in this User Manual 3 Model name serial number 3 Safety instructions 3 Disposing of the packaging material 7 Proper disposal of your old appliance 7 Correct Disposal of This Product Waste Electrical Electronic Equipmen...

Page 3: ... of the product onto the current page Model Name Serial Number Safety instructions The safety aspects of this appliance comply with all accepted technical and safety standards However as manufacturers we also believe it is our responsibility to familiarize you with the following safety instructions WARNING This appliance is not intended for use by persons including children with reduced physical s...

Page 4: ...iance in the instructions for use as suitable or hob guards incorporated in the appliance The use of inappropriate guards can cause accidents This Appliance should be allowed to disconnection from the supply after installation The disconnection may be achieved by having the plug accessible or by incorporating a switch in the fied wiring in accordance with the wiring rules If the supply cord is dam...

Page 5: ...If your appliance malfunctions or if fractures cracks or splits appear switch off all cooking zones disconnect the hob from the mains supply and contact your local service centre If the hob cracks turn the appliance off to avoid the possibility of electric shock Do not use your hob until the glass surface has been replaced The surfaces are liable to get hot during use This appliance can be used by...

Page 6: ... step on the controls of the appliance causing an malfunction Do not use the hob to heat aluminium foil products wrapped in aluminium foil or frozen foods packaged in aluminium cookware Liquid between the bottom of the pan and the hob can produce steam pressure Which may cause the pan to jump Always ensure that the hotplate and the base of the pan are kept dry The cooking zones will become hot whe...

Page 7: ...er and check the terms and conditions of the purchase contract This product and its electronic accessories should not be mixed with other commercial wastes for disposal For information on Samsung s environmental commitments and product specific regulatory obligations e g REACH visit www samsung com uk aboutsamsung sustainability environment our commitment data Disposing of the packaging material W...

Page 8: ...ded only by qualified personnel Please observe this instruction The warranty will not cover any damage that may occur as a result of improper installation Technical data is provided at the end of this manual Safety instructions for the installer A device must be provided in the electrical installation that allows the appliance to be disconnected from the mains at all poles with a contact opening w...

Page 9: ... 03 Blue 07 Green Yellow 04 220 240 V WARNING For correct supply connection follow the wiring diagram attached near the terminals Installing into the countertop A A Serial number NOTE Make a note of the serial number on the appliance rating label prior to installation This number will be required in the case of requests for service and is no longer accessible after installation as it is on the ori...

Page 10: ...mm 10 mm min 2 mm min 2 mm 590 590 min 55 min 55 480 480 1 1 560 560 1 1 max R25 max R25 min 50 min 50 520 520 44 44 Unit mm Unit mm Flushed Fit Type Only NZ6 FK model can be installed Table Hob 480 480 1 1 524 524 560 560 1 1 594 594 max R7 max R7 min min 50 50 min min 55 55 max R25 max R25 90 90 max R25 max R25 max R7 max R7 6 5 6 5 0 5 0 5 Remove the silicone with Remove the silicone with knife...

Page 11: ...English 11 Before you start Components Induction hob Bracket Spring Assist Sensor Wireless charger USB Cable C Type Before you start Cooking zones 02 01 01 01 Induction cooking zone 02 Control panel ...

Page 12: ...el 01 02 02 03 03 04 06 05 07 08 09 10 11 01 On Off To activate and deactivate the hob 02 Flex zone To select the flex zone 03 Cooking zone To select the cooking zone 04 Display To show for heat settings residual heat and Wi Fi connection 05 Control knob To set a heat setting and increase or decrease the time you can move the menu when using the Assist Cook function 06 Max Boost To activate the fu...

Page 13: ...And the cooling fan switches itself off depending upon the temperature of the electronics Safety shutoff If one of the cooking zones is not switched off or the power level is not adjusted after an extended period of time that particular cooking zone will automatically switch itself off The cooking zones switch themselves off at the following times Power level Switch off 1 3 After 6 hours 4 6 After...

Page 14: ...tire cooking zone Check for flatness by rotating a ruler across the bottom of the cookware Be sure to follow all the recommendations for using cookware Use cookware made with the correct material for induction cooking Use quality cookware with heavier bottoms for better heat distribution This gives best cooking results Match the cookware size to the quantity of food being prepared Do not let cookw...

Page 15: ... and strength of the magnetic area on the bottom of the cookware When using large cookware with a smaller ferromagnetic element only the ferromagnetic element heats up Consequently heat might not be uniformly distributed Cookware sizes for induction cooking zones Induction cooking zones adapt automatically to the bottom size of the cookware up to a certain limit However the magnetic part of the bo...

Page 16: ...uction cooking if a magnet sticks to the bottom of the cookware and the cookware is labelled as suitable by the cookware manufacturer You can recognise good cookware by their bases The base is supposed to be as thick and flat as possible When buying new cookware pay special attention to the diameter of the base Manufacturers often give only the diameter of the upper rim Do not use cookware which h...

Page 17: ...e is suitable but inefficient 80 100 Cookware is suitable Using the touch buttons To operate the touch buttons touch the desired button with the tip of your pointed finger until the relevant displays illuminate or go out or until the desired function is activated Ensure that you are touching only one button when operating the appliance If your finger is too flat on the button an adjacent button ma...

Page 18: ...ately 1 2 seconds NOTE After switching off a single cooking zone or the entire cooking surface the presence of residual heat will be indicated in the digital displays of the corresponding cooking zones in the form of an Heat Heat two steps for hot The temperature is lowered Heat Heat wil be disappeared Selecting cooking zone and power level 1 For selecting the cooking zone press the corresponding ...

Page 19: ...d to adjust the power level according to specific cookware and foods Max Boost The Max Boost function makes additional power available to the each cooking zones example bring a large volume of water to the boil After Max Boost times the cooking zones automatically sets back to the highest heat setting NOTE In certain circumstances the Max Boost function may be deactivated automatically to protect ...

Page 20: ...se the crater separately Flex Plus zones can be used by combining different cooking zones See the table below to see how to combine the cooking zones using the crater selection button Cooking zone Crater 1 Crater 2 Crater 3 Crater 4 1 2 3 4 Using the Flex zone Only for Flex zone applied models The Flex function can operate complete left side cooking zone for using large size cookware example oval ...

Page 21: ...o not remove cookware during cooking For safety purposes the hob automatically stops if cookware has been removed for more than 5 seconds Using the Flex zone Plus Only for Flex zone plus applied models 1 Press the Flex zone key 2 For setting and adjusting the power level use the Powerlevel key NOTE If you press the Flex zone key during operating Flex zone function will be off If you press the Flex...

Page 22: ...t the specific time on the burner it will automatically switch itself off after the time has passed This function is useful when using more than one burner at the same time Setting the safety shutoff timer 1 Turn on the burner that you are going to apply the safety shutoff timer 2 Press the Timer key on the operating burner 3 Use the knob to set the time You can set the time at 30 second intervals...

Page 23: ...automatically Child safety lock You can use the child safety lock to safeguard against unintentionally turning on a cooking zone and activating the cooking surface Also the control panel with the exception of the On Off key Only turn off control can be locked in order to prevent the settings from being changed unintentionally for example by wiping over the panel with a cloth Switching the child sa...

Page 24: ...be used in the right front burner If the Assist Sensor is not used for more than 5 minutes after removing it from the charger it enters Sleep Mode Press the Assist Sensor button once to reuse Sound on off 1 Press the On Off key for approximately 1 2 seconds 2 Press the Timer key for 3 seconds within 10 seconds after the power has turned on 3 Sound will turn off and Sound off will be displayed in t...

Page 25: ...tThings app provided by Samsung Electronics on your smart device You need a Samsung account to use the app 1 Press and hold for at least 1 second the Power button to turn on the product and start up the mobile app SmartThings AP 2 Press and hold the Pause Lock key for about 5 seconds After that prepare to connect to the mobile app Proceed with the connection by following the guide displayed on the...

Page 26: ...art Connect connection to the hob you can use a Bluetooth connection to pair the hob with the hood and sync them To do this follow steps 2 and 3 above Maintaining your appliance Hob WARNING Cleaning agents must not come into contact with a heated ceramic glass surface All cleaning agents must be removed with adequate amounts of clean water after cleaning because they can have a caustic effect when...

Page 27: ...ver on the hob frame otherwise dull blemishes will appear 1 Wipe the frame with a damp cloth 2 Moisten dried debris with a wet cloth Wipe and rub dry To avoid damaging your appliance Do not use the hob as a work surface or for storage Do not operate a cooking zone if there is no pan on the hob or if the pan is empty Ceramic glass is very tough and resistant to temperature shock but it is not unbre...

Page 28: ...ing the power button Press the power button to turn on the power Is the lock function set Turn off the lock function Is the power off If you turn on the power and do not press any button for a certain period of time the power is automatically turned off Symptom Confirmation Method of action The operation unit suddenly doesn t work Is the power off Power outages or failsafes may be activated and po...

Page 29: ...nds a message appears for safety Try turning it off and then on again If the same message appears even if you take action please ask the service center F0 F2 This message is caused by poor communication of Chips inside the product Please refer it to the service center UP It is indicated when there is an abnormality in the usage voltage Please check the outlet Symptom Causes and countermeasures If ...

Page 30: ... Preparing for your phone call as described above will save you the cost of these trips What should I do if the cooking zone will not switch on or off This could be due to one of the following possibilities The control panel is partially covered by a damp cloth or liquid The child safety lock is on and display What should I do if the d0 display is illuminated Check for the following The control pa...

Page 31: ...Memo ...

Page 32: ... 0333 000 0333 www samsung com uk support IRELAND EIRE 0818 717100 www samsung com ie support COUNTRY CALL OR VISIT US ONLINE AT ALBANIA 045 620 202 www samsung com al support BOSNIA 055 233 999 www samsung com ba support NORTH MACEDONIA 023 207 777 www samsung com mk support BULGARIA 0800111 31 Безплатен за всички оператори 3000 Цена на един градски разговор или според тарифата на мобилният опера...

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