Samsung NX-24B Operating Manual Download | Manualshive

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This feature lets you divert incoming calls to your station
to a specific station you have assigned.
It can help you and others to be more efficient, and
makes it easier for others to communicate with you.
There are three different types of internal call forwarding,
and one external call forwarding.

Internal Call Forwarding

¡¤

All Call Forward :

immediately forwards all calls to your

station to another station, and never rings your phone.
It may be used when you are going to be away from
your desk and want someone else to cover your calls or
at any time when you do not wish to receive any calls
and do not want your telephone to ring.

¡¤

Forward Busy :

forwards your calls to another station only

when your line is busy or in DND.
At all other times, incoming calls are directed to your
telephone.

¡¤

Forward N o An swer :

forwards your calls to another

station only when you do not answer within a
predetermined time.
It does not forward a call when your line is busy.

External Call Forwarding

Forwards calls to a pre-assigned outside party when
you do not answer within a pre-determined time.

CONVENIENCE FEATURES

42

Call Forward

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Summary of Contents for NX-24B

Page 1: ...µµ Æ4 99 3 25 4 34 PM Ã ˆ1 ...

Page 2: ...prior notices as the circumstances so require but as the registered literature of Samsung Electronics Co LTD no part of the literature may be reproduced in any manner or distributed to any party without prior consent of the company 1998 ...

Page 3: ...ALLING Calling other Stations Calling the Operator Group Station Group Calls Answer Mode Change CALL PROCESSING System Hold Exclusive Hold Transferring Calls Camp on Transfer Transfer with Page Conference Calls Unsupervised Conference Call Pickup Callback Sending a Flash CONTENTS 2 5 6 10 11 12 13 14 15 15 16 17 18 19 21 21 23 25 25 26 27 TABLE OF CONTENTS ...

Page 4: ...aving a Message CONVENIENCE FEATURES Speakerphone Mute Do Not Disturb Group Listening Alarm Setting Call Forward Background Music Vacant Messages Station Locking Group In Out Boss Secretary Hot Line Answering the Doorphone Calling the Doorphone Account Codes Ringing Line Preference Timer 3 CONTENTS 29 30 31 32 33 33 34 35 37 39 40 40 41 41 42 45 45 46 47 48 48 49 49 50 51 ...

Page 5: ...g Add On Module APPENDIX 1 USER PROGRAMMING PROGRAMMING KEYS MMC 00 STATION LOCK MMC 01 STATION PASSCODE MMC 10 ANSWER MODE MMC 11 CALL FORWARD MMC 12 STATION ON OFF MMC 13 RING FREQUENCY MMC 14 STATION NAME MMC 15 DATE DISPLAY MMC 16 KEY EXTENDER MMC 17 STATION SPEED DIAL 4 CONTENTS 52 52 53 54 55 55 56 58 59 59 59 60 60 61 61 61 62 62 ...

Page 6: ...ces that ar e not availab le to NX 24B and NX 6B keyset users These are noted throughout this guide Please tak e the time to study this guide and to become fam iliar with the operation of your keyset Keep this guide handy you may need to refer to it for instructions rega rding infrequently used features Learning to use your keyset correctly will mak e everyda y telephone comm unications a br eeze ...

Page 7: ...ns with Dual Colored Light Used for intercom calls outside lines and many other system features Pullout Directory tray Microphone For hands free operation Function Keys and Indicators Used to access the most commonly used features The indicator light or flickers to indicate the feature in use Volume Control Buttons Used to set independent levels for handset speaker background music ring and page v...

Page 8: ... Used for intercom calls outside lines and many other system features Function Keys and Indicators Used to access the most commonly used features The indicator light or flickers to indicate the feature in use Microphone For hands free operation Volume Control Buttons Used to set independent levels for handset speaker background music ring and page volumes Speaker For hands free operation and ringi...

Page 9: ...ling and many other system features Function Keys and Indicators Used to access the most commonly used features The indicator light or flickers to indicate the feature in use Pullout Directory tray Speaker For ringing Volume Control Buttons Used to set independent levels for handset speaker background music ring and page volumes euro_oper 99 3 25 11 27 AM Ã ˆ3 ...

Page 10: ...ATION 9 NX AOM 24 Programmable Buttons with RED Light Used to call stations directly to indicate busy conditions of other stations for one touch dialing and many other system features euro_oper 99 3 25 11 27 AM Ã ˆ4 ...

Page 11: ...ts Do not dr op your product This will likely result in failure to operate Circuit boards can crack and cases may not survive the imp a ct Handling your pr oduct r oughly will shorten its useful life Do not use harsh chemicals cleaning solvents or strong detergents to keep your unit looking new You need only wipe it with a dam p ened cloth from time to time To reduce the risk of electric shock do ...

Page 12: ... G TON E indicates you have messages waiting SLT Ü CO LIN E RIN G indicates an outside call is ringing on your station Ü STATIO N RIN G indicates an intercom call is ringing on your station Ü D OO RPHON E RIN G indicates a door phone call is ringing on your station Ü ALARM RIN G indicates an alarm is ringing on your station CONTINUOUS 100 ON 100 OFF 100 ON 100 OFF 500 ON 250 OFF 500 ON 250 OFF 200...

Page 13: ...e access number 2 Dial the outside telephone number Standard phone 1 Lift the handset and dial the outside line access number You will receive dial tone through the speaker 2 Dial the outside telephone number To select any Free Outside Line within an Outgoing Group Keyphone Standard phone 1 Lift the handset and listen for a dial tone 2 Dial the outgoing group number OUTSIDE CALLS 12 Making an Outs...

Page 14: ...side call on a dial pulse line all digits entered after pressing will be sent as tones When dialing an outside call press PSE to insert a preprogrammed pause time PSE time can be set by system programming Keyphone 1 Lift the handset Or press SPEAKER Use either handset or speakerphone Standard phone 1 Lift the handset You may answer calls ringing at another station by pressing the rapidly flashing ...

Page 15: ...use the speakerphone 3 To end the call replace the handset or if using the speakerphone press SPEAKER To answer a ringing line or place a call to another intercom station while talking with an intercom station press the DSS button for the desired second station without hanging up The original station line is automatically disconnected and the second station will ring This feature is not available ...

Page 16: ...perator group by dialing the operator group number The operator group is the station group numbered 500 Keyphone Lift the handset or press SPEAKER and dial the station group number Or press the button programmed to dial that station group number Standard phone Lift the handset and dial the station group number INTERCOM CALLING 15 Calling the Operator Group Station Group Calls îN OTE ...

Page 17: ...With the handset on hook press AU TO R D L and dial 1 0 to enter program mode 2 Press 3 to set Voice Announce Mode 3 Press AU TO R D L to save and exit The Answer Mode can be changed by caller If the caller wants to change the answer mode of the station called press TRANSFER and dial 1 4 or press the FAT Press the FAT button can be set by system key programming MMC 71 On a single line telephone ho...

Page 18: ...o any outside line press HOLD The outside line button placed on hold and the HOLD indicator blink slowly 2 After placing a call on hold you can answer or make another call 3 To retrieve the held outside line press the blinking line button Standard phone 1 When connected to an outside line hook flash 2 Press 1 1 3 After placing a call on hold you can answer or make another call 4 To retrieve the ca...

Page 19: ...ur phone and not allow another user to take it use Exclusive Hold To Place an Outside Call on Exclusive Hold Keyphone 1 When connected to an outside line press HOLD twice The outside line placed on hold will blink green at your keyset and show a steady red light on all other keysets 2 After placing a call on hold you can answer or make another call 3 To retrieve the held outside line press the bli...

Page 20: ...fter placing a call on hold you can answer or make another call 3 To retrieve the held station call press the blinking DSS button Intercom calls will always be placed on exclusive hold This feature allows you to transfer a call to another station or group Any outside or intercom call may be transferred regardless of whether you initiated or received the call When you transfer a call you may wait o...

Page 21: ...e station or group number To transfer the call to the operator dial 0 2 Replace the handset Or wait on the line and announce the call then replace the handset If the transfer to station is busy press TRANSFER again You will be reconnected to the original call Standard phone 1 With intercom or outside call in progress hook flash 2 Dial the station number or group number to which you want to transfe...

Page 22: ...eive a busy signal hang up the phone The call is automatically put on hold at the busy station 2 When the called station becomes free the waiting call will ring the phone 3 When the called station answers they may speak This feature allows you to transfer an outside call to another station and page announce the call Keyphone 1 While talking on an outside line press PAGE The outside line will autom...

Page 23: ...answers the call by pressing the blinking outside line button that was announced Standard phone 1 While talking on an outside line hook flash 2 Press 5 5 The outside line will automatically be placed on hold 3 Press the desired page zone number 4 Announce to the paged station that they have a call 5 Replace the handset 6 Paged person answers the call by pressing the outside line number that was an...

Page 24: ...either an intercom station or outside party then press TRANSFER Or press CONF to add this party Be sure the party answers your call 3 Repeat Step 2 until all parties are added Standard phone 1 While engaged in a conversation hookflash and dial 4 6 You hear a transfer tone 2 Make another call to either an intercom station or outside party and then hookflash and you will receive a transfer tone 3 Re...

Page 25: ...hookflash To Release a Specific Party From a Conference Keyphone 1 While engaged in a conference press TRANSFER Or press CONF button 2 Press the outside line or the desired station button to be released 3 Press TRANSFER Or press CONF button to return to the conference Standard phone 1 While engaged in a conference hookflash 2 Dial the outside line number or station number to be released CALL PROCE...

Page 26: ...on button and hang up Standard phone 1 While engaged in a conference hookflash 2 Dial your station number The system will release the outside lines after a preprogrammed amount of time You may pick up answer calls ringing at another station Keyphone Standard phone 1 Lift the handset 2 Press 1 0 and dial the desired outside number or station number CALL PROCESSING 25 Unsupervised Conference Call Pi...

Page 27: ... signal from the selected outside line or intercom station use this feature The system calls you back when the selected line or station becomes free Keyphone 1 When you receive a busy signal press CALLBACK You hear a confirm tone 2 Replace the handset 3 When the selected line or station becomes free the system calls you back 4 Lift the handset or press SPEAKER For an outside line you will receive ...

Page 28: ...tem is behind a PBX you can signal the PBX system with the flash feature in order to access a special operation dial a second party or transfer a call while talking on an outside line It is often used to place a call on temporary hold and transfer call to another station on the PBX Keyphone 1 While talking on the phone press FLASH You hear a transfer tone 2 Press the desired station number of the ...

Page 29: ...ard phone 1 While talking on the phone hook flash You hear a transfer tone 2 Press 4 9 3 Press the desired station number of the other system 4 When the station answers replace the handset CALL PROCESSING 28 ...

Page 30: ...omatically dialed If you press RDL with the handset on hook the call will be made through the speakerphone Standard phone 1 Lift the handset 2 Press 1 9 Redial will automatically select the outside line you originally used to place the call If that line is busy the system will select any free line DIALING FEATURES 29 Last Number Redial îN OTE ...

Page 31: ...handset Standard phone 1 When making an outside call hookflash and dial 1 7 2 Replace the handset The saved telephone number is stored in memory until you save another one Save and Redial do not apply to intercom calls To Dial the Saved Number Keyphone 1 Lift the handset or press SPEAKER 2 Press SNR or 1 7 Standard phone 1 Lift the handset DIALING FEATURES 30 Saved Number Redial îN OTE ...

Page 32: ...isconnects from the line if no one answers within a preprogrammed time default 10 sec Your phone dials the number again a preprogrammed time later for a preprogrammed number of times 3 When the other party answers lift the handset or press SPEAKER Be sure to cancel Auto Redial if you leave the area of your phone If you answer or make another call or perform other functions Auto Redial is canceled ...

Page 33: ...ress ALM SD and dial the 2 digit speed dial location where the desired telephone number is stored Standard phone 1 Lift the handset 2 Dial 1 6 and the 2 digit speed dial location To Program A Personal Speed Dial Number Keyphone 1 Refer to user programming Standard phone 1 Lift the handset 2 Dial 1 5 and a 2 digit speed dial location 00 19 3 Dial a trunk number or trunk group number DIALING FEATURE...

Page 34: ...rst speed dial number is dialed press ALM SD again and enter another Speed Dial location or manually enter additional digits following the speed dial number Standard phone After the first Speed Dial number is dialed manually dial the additional digits When dialing an outside number press PSE to insert a preprogrammed pause time if PSE has been pre programmed DIALING FEATURES 33 Chain Dialing Pause...

Page 35: ...zone combinations as follows Page zone 0 All internal zones all keyphone speakers Page zone 1 to 4 Internal zones Page zone 5 External zone external paging speaker Page zone All internal and external zones all keyphone speakers and external paging speaker Keyphone 1 Lift the handset 2 Press PAGE DIALING FEATURES 34 P P P P P P PA A A A A A AG G G G G G GII I I I I IN N N N N N NG G G G G G G M M M...

Page 36: ...5 and listen for a transfer tone 3 Press the desired page zone number 4 Make page announcement After making an ALL page you may have the paged party meet you for a private conversation Meet Me Page Keyphone 1 Lift the handset 2 Press PAGE and dial 3 After an ALL page press TRANSFER 56 or MPG if programmed and wait until other person answers the Meet Me Page DIALING FEATURES 35 Meet Me Page and Ans...

Page 37: ...answers the Meet Me Page Meet Me Answer Keyphone 1 Lift the handset 2 Press MPG if it is programmed 3 The person who made the Meet Me Page will be automatically connected to you Standard phone 1 Lift the handset 2 Dial 5 6 3 The person who made the Meet Me Page will be automatically connected to you PAGING MESSAGING 36 ...

Page 38: ...is ringing press MSG before hanging up 2 Replace the handset Standard phone 1 While the called station is ringing hookflash 2 Press 4 1 3 Replace the handset A standard phone will hear message waiting tone upon lifting the handset To Cancel Messages Left on Your Station Keyphone 1 Press MSG 2 Press HOLD to cancel all messages PAGING MESSAGING 37 Leaving a Message îN OTE ...

Page 39: ...or 3 Replace the handset To Respond to Messages Keyphone 1 Lift the handset or press SPEAKER 2 Press the blinking MSG button The station that left you a message will be called automatically Standard phone 1 Lift the handset 2 Dial 4 3 To Review Messages Display keyset only Keyphone 1 With handset on hook press blinking MSG button PAGING MESSAGING 38 ...

Page 40: ... switch back and forth from the handset to the speakerphone during a call To activate the speakerphone when you are using the handset first press SPEAKER then place the handset in the cradle Be sure to press SPEAKER before replacing the handset or the call disconnects When you use the speakerphone speak in a normal voice Note that only one party can speak at a time when using the speakphone The pe...

Page 41: ...ncoming calls or pages this feature allows you to block incoming calls temporarily You can still make and receive calls and use the intercom from your phone Keyphone 1 With the handset on hook press MUTE DND to set the Do Not Disturb function 2 Press MUTE DND again to release the Do Not Disturb function Standard phone 1 Lift the handset 2 Dial 6 4 and 1 to set the Do Not Disturb function 3 Dial 6 ...

Page 42: ...me a private conversation press LSN again You can use your phone as an alarm clock To enable this feature you must set the alarm time Keyphone Standard phone To Set an Alarm 1 Lift the handset 2 Dial 5 8 and enter the time as HHMM hours and minutes using a 24 hour time format 3 Replace the handset To Cancel an Alarm 1 Lift the handset 2 Dial 5 8 and 3 3 Replace the handset CONVENIENCE FEATURES 41 ...

Page 43: ...u are going to be away from your desk and want someone else to cover your calls or at any time when you do not wish to receive any calls and do not want your telephone to ring Forward Busy forwards your calls to another station only when your line is busy or in DND At all other times incoming calls are directed to your telephone Forward N o Answer forwards your calls to another station only when y...

Page 44: ... should receive your calls 4 Replace the handset To cancel All Call Forward dial 6 1 and 0 Setting Forward Busy Keyphone Standard phone 1 Lift the handset 2 Dial 6 2 and 1 to set Forward Busy 3 Dial the station or station group number that should receive your calls 4 Replace the handset To cancel Forward Busy dial 6 2 and 0 CONVENIENCE FEATURES 43 îN OTE îN OTE ...

Page 45: ...No Answer dial 6 3 and 0 Setting External Call Forward Keyphone 1 With the handset on hook press FWE if programmed 2 Press FWE again to cancel External Call Forward The outside number forwarded to must be stored as a speed dial number After storing the outside number in the speed dial number list you must program the FWE button and extender using MMC 16 Refer to User Programming Section CONVENIENC...

Page 46: ...ammed message to appear in the display of calling stations To Set Vacant Message Keyphone 1 With handset on hook press VAC if programmed 2 Scroll through available messages by pressing VOLUME or 3 Press VAC when the desired message appears on the display Standard phone 1 Lift the handset 2 Dial 4 8 and the desired message number 01 20 3 Replace the handset CONVENIENCE FEATURES 45 Vacant Messages B...

Page 47: ...ess VAC if programmed Or press 4 8 Standard phone 1 Lift the handset 2 Dial 4 8 and 0 0 3 Replace the handset You can lock or unlock your station to prevent anyone from using the phone Refer to MMC 00 in USER PROGRAMMING CONVENIENCE FEATURES 46 Station Locking ...

Page 48: ...up a station can receive calls to its extension number but not to the group To Be Out Of the Group Keyphone Standard phone 1 Lift the handset 2 Dial 5 3 and 0 3 Replace the handset To Be In the Group Keyphone Standard phone 1 Lift the handset 2 Dial 5 3 and 1 3 Replace the handset CONVENIENCE FEATURES 47 Group In Out ...

Page 49: ...e 1 Press EXC if programmed and dial 1 or 2 to call Boss1 or Boss2 To Call the Secretary Keyphone 1 Press EXC to call the Secretary This feature allows you to receive calls and control a lock at the Doorphone Keyphone Standard phone 1 When the Doorphone rings on your station lift the handset or press SPEAKER 2 If a door lock is installed dial 1 to unlock the door On a standard phone hook flash and...

Page 50: ...outgoing calls If you do not have SMDR running you cannot use this information Call accounting is accomplished using C O lines that report metering pulses The unit cost and the number of metering pulses are reported in the SMDR output Keyphone 1 During any C O call press ACC if programmed 2 Enter an account code up to 7 digits maximum including and Your conversation will not be interrupted CONVENI...

Page 51: ...e lines allowing you to select a ringing line by pressing the associated button You can access other trunk lines or make an intercom call even though an outside incoming call is ringing on your station This feature only affects incoming outside calls You may answer an intercom call transferred call or recall when you lift the handset during ringing even though the feature is set to disable Refer t...

Page 52: ...d time in display 4 Lift handset and replace display will return to date and time When the automatic timing feature is selected the system will begin timing outgoing calls automatically The duration of each call is counted in seconds Refer to MMC 12 of USER PROGRAMMING TMR button is set up by system programming CONVENIENCE FEATURES 51 Timer îN OTE ...

Page 53: ...rge in is not allowed if the station is in a conference or in a hold transfer or call forward condition With an authorization code you can make calls from a restricted station Keyphone Standard phone 1 At a restricted station dial 6 5 2 Enter the four digit authorization code assigned for your level of calling If valid you will hear a confirmation tone CONVENIENCE FEATURES 52 Barge In Override Tol...

Page 54: ... to the same class as your station allowing you to make calls or use features that would other wise be restricted from that station Keyphone Standard phone 1 Lift the handset 2 Dial 5 9 3 Dial your station number and passcode 4 After hearing the confirmation tone make the outside call SPECIAL FEATURES 53 Walking Class of Service îN OTE ...

Page 55: ...rvice if the button is programmed 2 Press NIT again to enter Day Service Automatic Night Service Automatic Night Service is turned on or off according to programmed on and off times These times use the system clock as a reference so the system clock must be set correctly Pressing NIT will override the automatic mode until the next programmed time There are several timetables of automatic night ser...

Page 56: ... use You will receive a system dial tone 2 Enter the station or station group number If you want to call an outside telephone number enter the trunk number or trunk group number and the station number and station passcode After hearing the dial tone make the outside call NX series unique Add On Module AOM adds to the capability of any station Its 24 programmable buttons can be used as feature keys...

Page 57: ...llback CMP Camp on CNF Conference DND Do Not Disturb DOR Door DPC Direct Pickup EXC Boss Secretary FAT Forced Auto Answer FLS Flash FWA Call Forward All FWB Call Forward Busy FWN Call Forward No answer SPECIAL FEATURES GPC Group Pickup HED Headset mode IOG Group In Out LNR Last Number Redial MPG Meet Me Page MSG Message MUT Mute NIT Night mode OPR Operator group PAG Page PSE Pause Dialing SNR Save...

Page 58: ...iled programming data refer to the TECHNICAL MANUAL This section provides feature programming procedures to be used by experienced display keyset users The following programming procedures should be done while the keyset is ON HOOK ...

Page 59: ...used to select data AUTO RDL Enter programming mode Also used to save changes and exit the program SPEAKER Save changes and advance to the next program HOLD Normally used to clear previous data FUNCTION KEYS P RO G RA M K EYS KEYPAD Used to enter data Program m able Buttons 1 16 LC D D isplay ...

Page 60: ... is used to change your station passcode The station passcode is used to lock or unlock the keyset AUTO RDL AUTO RDL 01 new station passcode 4 digit old station passcode 4 digit new station passcode again 10 Answer Mode This is used to change answer mode of the station AUTO RDL AUTO RDL 10 1 Ü To set Ring Mode AUTO RDL AUTO RDL 10 2 Ü To set Auto Answer Mode AUTO RDL AUTO RDL 10 3 Ü To set Voice A...

Page 61: ...No Answer ÜTo set Call Forward ÜTo change No Answer Time AUTO RDL AUTO RDL 11 No Answer Time 3 digit Ý Using LINE1 2 select a No Answer Time 12 Station ON OFF Use to set the keyset features listed below AUTO RDL AUTO RDL 12 Ý Using LINE1 2 select a keyset feature AUTO HOLD AUTO TIMER HEADSET HOT KEYPAD KEY TONE RING PREFERENCE 0 for OFF 1 for ON USER PROGRAMMING 60 123 456 789 0 123 456 789 0 LINE...

Page 62: ...8 9 0 1 á A D G J M P T W 2 1 B E H K N Q U X 3 C F I L O R V Y 4 2 3 4 5 6 S 8 Z 0 5 7 9 dial count MNOTE The station name is assigned by pressing desired dial button repeatedly as described above 15 Date Display This is used to change date display format 24hr 12hr WESTERN EASTERN format AUTO RDL 15 AUTO RDL 1 24 WESTERN ex WED 21 JUN 17 37 3 24 EASTERN ex 06 21 WED 17 37 2 12 WESTERN ex WED 21 J...

Page 63: ...l Call forward 00 99 SPD Speed Dial 00 99 VAC Vacant programmable message for 01 20 PAG Page 0 5 DOR Door number 1 4 EXC Boss 1 2 DPC Direct Pickup station trunk line number GPC Pickup Group Number 0 9 17 Station Speed Dial This is used to program personal Speed Dial numbers The station may have up to 20 locations numbered 00 through 19 AUTO RDL AUTO RDL 17 Speed Dial location number 2 digits Spee...

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